the future for enterprise search in europe based on altered demographics
TRANSCRIPT
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© FINDWISE�2008
The Future for Enterprise Search in Europe Basedon Altered Demographics Henrik Strindberg, Findwise AB
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TOC
• About�Findwise
• About�altered�demographics
• About�current�position
• One�internal�caseͲstudy
• Conclusions�and�reflections
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About Findwise• Founded�in�2005
• Only�focused�on�Findability�solutions
• Offices�in�Sweden,�Denmark�and�Norway
• 70�employees�(Sept�2011)
• More�than�100�successful�Enterprise�Search�projects
• Collaboration�with�9�Nordic�universities�in�research,�
courses�and�student�exchanges
Technology partners Selected customers
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Old age dependency
OADR = Number of people 65 years or olderNumber of people ages 20 to 64
2004 2050OADR EU -25 24,5 52,8
From four to two persons supporting each citizen aged 65 and above
Source: EUROSTAT, 2004
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Age pyramid
Source: Statistical Journal of the United Nations ECE 23 (2006) 1–10 1IOS Press
EU15 + Norway, Iceland, and Switzerland.
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40 the new 30
1952 30 years lived Remaining life 44,72005 30 years lived Remaining life 54.5
1952 30 years lived Remaining life 44,72005 40 years lived Remaining life 44,5
Source: University of California, Berkeley and Max Planck Institute for Demographic Research,Human Mortality Database (www.mortality.org and www.humanmortality.de, accessed Feb. 1, 2008).
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Current position
20% 80%Information doubles every third month - Gartner
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Internal information challenges (hasn’t really changed)
9 Difficult�to�find�and�reuse�existing�information
9 Lack�of�necessary�decision�support
9 Too�much�time�spent�searching�for�and�reͲdoing�documents
9 Information�is�stored�in�numerous�isolated�sources
9 Separate�and�costly�search�applications�is�used�in�different�systems
9 Existing�search�offers�poor�functionality,�usability�and�result�relevancy
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Measurements�of�performance�indicators�show:
• Quicker�access�to�information�&�knowledge�Ͳ
increased�productivity
• Higher�profit�margins�from�improved�support�to�business�processes
• One�platform�–
reduced�costs
Results and effectsFindability Solutions: Ericsson
Key�performance�indicators:
• Accuracy
• User�coverage
• Content�coverage
• Speed
• Collaboration
• Discovery
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Results and effectsFindability Solutions: Ericsson
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Conclusions and reflections
• Search�technology�itself�is�not�the�
silver�bullet
• Change�in�Pension�PoliciesLonger active working life
• Longer active lives
• Higher�OADR�ratio
• Enterprises�suffer�the�same�
demographics�and�need�to�the�young�
workforce�up�to�speed
• A�broader�perspective�is�needed:�
Findability
• Lifelong�learning�– self�services,�self�
training
• Opportunities�for�new�services
• Need�of�increased�efficiency�– fewer�
persons�supporting�more�persons,�
automate/speed�up�processes
• Facilitate�Knowledge�Transfer�and�provide�
“knowledge�on�demand”