“the five meetings you meet in web design” by kevin hoffman (now what? conference 2016)
TRANSCRIPT
The Five MeetingsNow What? April 14, 2016
sevenheadsdesign.com@kevinmhoffman
The Five MeetingsNow What? April 14, 2016
sevenheadsdesign.com@kevinmhoffman
BeliefsWhat do they do for us?
0.
Me>
XING is pronounced ZING.”“
Meetings prevent work.
More meetings evidence collaboration.
Meetings don’t have agendas.
Meetings are great at my company.
What is a design problem?
1.shows intention
2.has constraintsa design problem…
Source: The Problem of Design Problems, Kees Dorst
Intention?
Intention?
Intention!
Intention!
Constraint?
< Big Ass Constraint
Such Constraint >
Ultimate Constraint >
1. manifest or prevent intended outcomes
2.are partially limited by culture, time, ideas, & people
meetings…
Meetings are a great design problem!But we don’t treat them like one.
1. Beginnings
2.Presentations
3.Middles
4. Explorations
5.Endings
The five (5) meetings…
Ye Olde Constraints
Beginnings Meetings that help us get started.
1.
Donor: The Social HelperDoesn’t typically donate to CPS… yet.
Visual listening makes good meetings even better.
Source: Todd Zenger, What is the Theory of Your Firm? Harvard Business Review, June 2013 | Illustration Copyright Disney, 1957
Seeing a thing >
Form Stronger, Deeper Memories
1. Full circle represents the meeting length
2.Time-on-task is scaled against that length
Visual Agenda
Actively choose an approach that manages assumptions
Visualize anything and everything, especially agendas, findings, processes, and rough ideas
Beginnings1.A few thoughts about designing better
PresentationsWhere we tell the user’s story, not the designers.
2.
Source: The User’s Journey, Rosenfeld Media Artist: Eva-Lotta Lamm
Source: The User’s Journey, Rosenfeld Media Artist: Eva-Lotta Lamm
Presentations are stories.But we learn to give them as real estate tours for some reason.
1. beginnings
2.middles
3.endings
4. actions
5.motivations
presentation stories…
Research a problem and define a solution.
Consider multiple approaches.
Iterate on the best option.
Ship and repeat if necessary.
Research Problem:
The design isn’t working. Develop design principles and business goals.
Solution:
The client approves the design.
Approach 1: Present screens in navigation sequence, top to bottom. (real estate tour)
Approach 2: Present art direction rationale and only home page.
Approach 3: Present a user story in sequence.
Present internally to colleagues.
Revise.
Present to client/department contacts.
Revise.
Approved?
Great!
Not approved?
Consider a different approach for that client or department, or ones like it.
Use good story structure to tell the user’s story
Approach them (and any meeting) as a design problem
Presentations2.A few thoughts about designing better
MiddlesMeetings that keep people moving forward.
3.
1. Daily team asynchronous check-in.
2.Weekly team check-in.
3.Weekly client check-in.
Three check-in meetings…
Yesterday:
Today:
Blockers:
1.
2.
3.
Optional
As Long As Necessary
“Lean Coffee”
1.
2.
3.
What is a lean coffee?
http://www.boardthing.com
http://www.boardthing.com
How many? Which ones? >
NEWTOPIC
Ideas
FTW!
Make a DecisionIn a Group
Explore distributed approaches, even if you work in the same office
Lean coffee is where it’s at!
Middles3.A few thoughts about designing better
ExplorationsMeetings that help people find their way.
4.
Source: joseph-imre.com/
James Macanufo
The 90/6/6 rule.
90 minutes
6 ideas at a stretch
6 people in a group
1.
2.
3.
Why 90 minutes?
Lasts for 30 seconds
Capacity varies between individuals
Tied to AD/HD
Working Memory
Has distinct processes for what we hear and what we see: “phonological loop” and “visual spatial sketchpad”
Brain damage research demonstrates how these work independently but also combine
Working Memory
Lasts 2 to 3 hours
What memories “leave the meeting”
Biochemical changes in proteins in your brain
Intermediate Memory
WORKING
INTERMEDIATE
“THE SESSION” LASTING 90 MINUTES
WORKING
INTERMEDIATE
“THE SESSION” LASTING 90 MINUTES
AURAL AND VISUAL LISTENINGREFLECTION AND DISCUSSION
Why 6 ideas?
ComplexIdeas
TEN MINUTES
Rhythm of Ideas…
ComplexIdeas
TEN MINUTES REFLECTION/DISCUSSION
Rhythm of Ideas…
Why 6 people?
TEAM SIZE
234567
POINTSOF AGREEMENT
136101521
Team Alignment
TEAM SIZE
23456
POINTSOF AGREEMENT
1361015
Team Alignment
90 minutes at time
6 ideas every 10 minutes, with 10 additional minutes for discussion
6 people or less per group
Explorations4.A few thoughts about designing better
EndingsMeetings that help us find (and learn from) closure.
5.
The Creativity Bias
+ /
What is the meeting secret sauce of agile process?
Tradition Project Pace
Agile Project Pace
Fewer, longer meetings, more time between them.
More, shorter meetings, less time between them.
Sprint Definition
Scrum
Retrospective
1.
2.
3.
(Repeat)
List wins.
List problems.
List changes.
Post and discuss.
1.
2.
3.
4.
+
It’s your fault!
1. Actions taken
2.Outcomes observed
3.Results expected
4. Assumptions made
5.Events observed
“Blameless” post mortem…
Source: https://codeascraft.com/2012/05/22/blameless-postmortems/
Structure discussions around a “plus/delta” framework
Follow a “blameless” approach to what went wrong - see Etsy’s “Just Culture”
Endings5.A few thoughts about designing better
Now what?Meetings explain, make, and improve our working culture.
6.
Stegoceratops!
Novelty? Innvoation?
Novelty.
Source: https://css-tricks.com/examples/ImageReplacement/
Novelty.
Jeffrey Veen
Greg Veen Jason Santa Maria
Original Typekit Team
Mom>
Me>
Everyone in the room believes they are doing the right thing.
I believe that
Slides?
Thank you!
http://kevinmh.co/m/7s
sevenheadsdesign.com@kevinmhoffman
Resources: Books
The Future of Competition (Pralahad & Ramaswamy)
Lean UX (Gothelf & Seiden)
Visual Leaders Visual TeamsVisual Meetings (Sibbett)
A Facilitator's Guide to Participatory Decision Making (Kaner, et al)
How to Make Meetings Work (Doyle & Strauss)
The Rapid Vis Toolkit (Hanks)
Gamestorming (Gray, Macanufo & Brown) The Connected Company (Gray w/Vander Wal )
The Doodle Revolution (Sunni Brown)
The Back of the Napkin (Dan Roam)
Business Model Generation (Alex Osterwalder, et al)
Collaboration (Hansen)Collaborating Effectively (Harvard Business Review)
Moments of Impact (Solomon & Ertel)
Designing the Conversation (Unger, Nunnally& Willis)
Designing Together (Brown)
Remote: Office Not Required (Fried & Hansson)
These books helped me develop this presentation. Books make you smart!