the fairview connect magazine
DESCRIPTION
LIME is one of the Caribbean's leading Socio - telecommunications providers. In an effort to re-take the Caribbean and by extension Jamaica, they have activated a number of strategies geared towards improving efficiency and effectiveness of their brand. One such strategies was the increasing their retail footprint across the island of Jamaica in an effort to improve the convenience with which its customers may interact with the support systems provided. This technique also allowed for LIME to more readily engage their existing clients on promotional activities and attract new clients who sought to experience what LIME had to offer. LIME opened their Fairview store in Montego Bay on July 15, 2009 and since then this flagship store has been a beacon of excellence and a model that was used to further improve the brand and experience that LIME sought to offer its clients. This magazine sought to capture the activities and the overall feeling of that day. The Fairview connect introduces LIME Fairview and its team of experts to the western hemisphere of the island. The products, services, conveniences and support were greatly appreciated by the citizens of the West. As LIME continues on its quest for excellence this is only another milestone. Look out for new and exciting developments from LIME; “for living everyday…”TRANSCRIPT
CONTENTS
Section 2
“LIME wants you to have access to the best we have to offer and to that end we will make it more
affordable for you. “
My Lyme
Section 4
Fairview Connect would like to say thanks to those individuals for their contribution to the Connect.
Special Thanks
Section 6
3G Promo..coming soon!
Advertisement
Section 1
“LIME Fairview understands the role we play in our community”
Connex-ions
Section 3
“It’s easy; it’s fresh and its fun @ LIME Fair view. But you have to come see it to believe it, for yourself.”
The Launch
Section 5
100 Days of Summer Promo
Advertisement
Shop #10 Fairfield Shopping Center –
St. James, Montego Bay
Contact: 876-684-9662
www.time4lime.com
Excellent Service all day every day
“It’s easy; it’s fresh and its fun @ LIME Fair view. But you have to come see it to believe it, for yourself.”
The Fairview Connect…Get Connected
QUARTERLY NEWSLETTER
CONNECT THE .
. FAIRVIEW
…Get Connected
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April, 01/2009
April, 04/2009
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Advantages of using Fairview
Increasing Productivity
More efficient meetings
Better customer support
Clutter hinders productivity. Clear clutter. Fairview’s Customer Service Alcove has been designed to promote optimal productivity while ensuring that each client feels comfortably sequestered to discuss their issues with the Service Experts. Fairview’s environment promotes health, happiness, and prosperity.
If you fail to plan, you plan to fail. Regular Meetings are held to keep abreast of the ever-changing bevy of promotional offerings we offer at LIME. In order to remain competitive we have to ensure that communication is giving TOP priority amongst our internal clients so that our external clients will have the benefit of a lean mean telecoms machine.
Revolutionary Display Kiosks
This new revolutionary way of advertising, promoting, and communicating our newest products and services as a company.
It’s so fresh, and clean.
Fairview is LIME’s first officially self-owned and operated Store in the West since the closure of the business offices. Fairview caters to all LIME needs for all LIME affiliates including its staff.
The Fresh new design makes for an inviting environment for everyone.
Fairview Connect intends to be the magazine of choice for internal customers; we hope to launch several segments such as “Talk di tingz Dem” and “Black Out Fridayz”.
Stay Tuned….
Plans for the Future
The best way to give better customer support is to make it more personal.
Sequestered Client Services Zone
LIME provides information technology expertise to local, national, and international clients in a comfortable
Visionary SME Subdivision
Smaller enterprises are much greater in number. In many sectors, SMEs are also responsible for driving innovation and competition. That’s why LIME is and has been focused on them.
We take a team approach to advising clients on
the right strategies to develop a sound plan for
solid relationships
Fairview Connect wants to know what you’re thinking. Whether it is
about this magazine or just any issue affecting you within LIME please feel
free to send your questions, suggestions or remarks to [email protected]
Feedback ?
Lime Fairview opened its doors on May 17, 2010. The atmosphere was filled with excitement as the team clamoured to their individual stations in anticipations of the
first patrons who would connect.
The first customers we connected with included a few tourists who happened past the plaza and noticed our distinctive signage above the store. Their first impression was that they were relieved to have seen our sign in the complex where they were
doing some shopping; it was convenient for them to resolve an issue they had. Other clients both internal and external were curious about the new location and browsed the lobby to their hearts content. One customer was impressed with how the phones
were organised by price, his comment was; "I like the options you have, I know what my pocket can afford".
Fairview's decor has connected a variety of colours. However, as you survey the lobby you will notice a consistent layer of rose pink that delicately highlights the
lobby area. One customer described it as inviting. This in addition to the uniquely designed work stations that help to portray a new and fresh approach to delivering
effective and functional products and services to our clientele.
The Fairview team have had quite some time to connect. Prior to the opening of this location they had quite some time to establish the necessary steps and
objectives to take that would ensure that Fairview would be an exceptional location in terms of how we delivered ourselves.
The executive team could be seen tightly interlaced with members of the retail
team as they fervently worked to ensure that our NEW store was properly merchandised and our systems were all go. Despite the many challenges they
continued to work as if there were no obstacles.
The team at Fairview were all working together in unison and today we are sure that we are READY-TO-CONNECT.
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"I like the options you have; I know what my pocket can
afford".
THE .
. FAIRVIEW CONNECT
Fairview’s
MyLyme
policy
Fair view
has
dedicated
this segment
to all active
LIME
employees. Some
may think that
LIME has forgotten
the most important
resource it has, its
people, but
Fairview intends to
be the flagship that
delivers world-
class service not
just to its external
clientele but also to
its internal clients
and their families
too in the West.
One such offering
that employees will
be glad to hear
about is the
discount plan that
is now being
offered. All active
LIME personnel
can take advantage
of a 10% discount
on all handsets that
are not currently
available in a
promotional
offering. This is
something to
feel special
about
especially if
you've been
eyeing the new
Nokia N97 or the
Blackberry 9700.
LIME wants you to have access to the best we
have to offer and to that end we will make it more
affordable for you.
Another facility that has the grapevine on fire is
that employees have the best credit option in
Caribbean Region. An interest FREE payment plan
that can be protracted over a period of months and
conveniently deducted from your salary. A simple
one page document is required your consent. It is
available at the Fair view location. Just ask Mr.
Dwight Farquharson, Support Engineer for
Mobile at Church Street, when he heard about the
options that we had available he took advantage so
that he could get one of our high end smart phones.
In his own words "My Lyme phone a di best".
Every time a fellow member of staff walks through
the doors they are greeted with the same 10-10
policy we offer our external clients. We are proud
to be the store to represent for LIME and anything
that can be done to help you feel better about our
store please feel free to let us know. We appreciate
your feedback.
So this is a special invitation to all the members of
the LIME family. Come make a statement with
your hand set and make your LIME become a
MyLyme
Fairview Connect
in recognition of excellent contribution and
valuable inputs by
Andre Forrester (Photographer)
towards making “The Connect” a success.
Recognition
The summer is HOT @ LIME
The summer is HOT again and LIME Fairview is there to cool it down with the bevy of specials and promotional offerings.
The official launch, which took place on Saturday June 26, was a spectacular event. The timing was perfect as the week was loaded with several other major events such as the LIME cocktail party at Wexford Hotel, and the LIME stage show at UDC Beach "Dump-Up" beach, Montego Bay. The event featured well known artists like Chino, and Cecile alongside MC Pretty Boy Floyd.
Clients were elated with the location, calling it fresh and new. Scores of persons turned out to see what LIME Fairview had to offer. One client decided to drop in based on the excitement she heard on RJR news. The media was in frenzy with the likes of ......from Hype TV. Dancers, LIME girls and lots of games, prizes and surprises kept more people coming to the location to satisfy their curiosity about the hype. Spokespersons Fiona Fennell and Tazhma Williams from RJR interviewed several LIME officials, inquiring about LIME's intentions for its future as well as the future plans for Jamaica and the region. Once again LIME has exemplified its commitment by selecting Fairview as the location of choice for Western Jamaica. If the patronage at the launch was any indication of how our clients felt about the amenities such as the ample parking,
well priced and positioned products/services, a convenient location relative to other major shopping district, as well as the ability to have any LIME related issue addressed by the very apt and competent service experts on site; then LIME is poised to retake the telecoms/entertainment industry. LIME Fairview has definitely broken the mold in terms of its decor and functions. The ideas are revolutionary. Agents will no longer be tethered to cubicles to be able to provide assistance to clients. As they peruse the 50x50 showroom floor which showcases some of the most modern handsets, classified to fill the needs of just about every individual regardless of their personal preferences. Whether it is a simple hand set or the latest smart phones, LIME has something for everyone. Wireless systems, broadband internet access and laptops now provide added
support for roving agents. Applications for service can now be processed in minutes as the client completes one of our application forms. Equipment can be checked, configured and trouble-shooted to ensure that clients get what they want, when they want it.
It’s easy; it’s fresh and its fun @ LIME Fairview. But you have to come see it to believe it, for yourself.
Fairview
W
THE .
. FAIRVIEW CONNECT
Since May 17, the team at fair view have been working feverishly to spread the word about our new store. One such activity was to launch a reach-out campaign to connect with our closest neighbours. The Fair field shopping complex is home to several stores including Hi-Lo supermarkets, Fontana Pharmacy,
Lees Fifth Avenue, Watts-new, Extras and First Global bank among many others
Our neighbours including the members of the Free-Port police station and ACS/E-services welcomed us as used the opportunity to avail them of the various promotional offerings we had.
LIME Fairview understands the role we play in our community here at fair field shopping centre and as we endeavour to rebuild relationships, we intend to continue to build on the "connex-ions" we have made in our community.
The
Fairview
Connex-ion “LIME Fairview
understands the role we play in our community”