The Exchange in BriefDarrin Rogers

Chief Facility Manager, Pacific Region

1

Who We Are

The New Exchange

3

Our Leadership

Commander MG Bruce

Casella

Commander MG Bruce

CasellaDeputy Commander

BG Francis HendricksDeputy Commander

BG Francis HendricksChief Operating Officer Michael

Howard

Chief Operating Officer Michael

Howard

The Board of Directors

GUAM

Exchange Pacific Region

CommanderCol Mark White

USAF

Senior Vice PresidentKarin Duncan

Sr Enlisted AdvisorSGM James Pigford

USA

Vice PresidentDavid Gentry

JAPAN

KOREA

OKINAWA

KWAJALEIN

HAWAII

ALASKA

Our Mission and Operations

Vision, Mission

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VisionTo be our Customers’ First Choice

MissionIt is the dual enduring Mission of the Army Air Force Exchange Service to provide quality merchandise and services to its customers at competitively low prices and to generate earnings which provide a dividend to support Morale, Welfare and Recreation (MWR) programs

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Exchange Budget – Who pays?

98%98%Exchange DollarsExchange Dollars

2%2%Tax DollarsTax Dollars

MWR DividendsCivilian SalariesStore InventoriesUtilitiesCapital InvestmentsStore ImprovementsVehiclesDistributionOperations

Military SalariesOverseas ShippingOverseas UtilitiesMilitary Phone OperationsOEF Support (2%)

You Save…

MILITARY STAR®

Offers You More!10% Off First Day’s PurchasesFree Standard Shipping*Competitive Interest RateExclusive PromotionsGasoline DiscountsNo Annual/No Late Payment FeesExclusive Deployment PolicyCustomer Service 24/7Helping build credit

MILITARY STAR®TAKES A BITE OUT OF GAS

SAVE 5¢ per Gallon of Gas purchased using your MIILITARY STAR® Card

PLUS! Watch for periodic promotions with even more savings!

We Give Back

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2010 Pacific Dividend Distribution

World WideWorld Wide$253.6 Million$253.6 Million

to MWRto MWR

Army $9.5 Million

Air Force$9.3 Million

Navy$0.5 Million

Marines$16.3 Million

Total 2010 Pacific Region Contributions:

$35.7 Million

MWR/Services Dividends

EXCHANGE Dividends – Capital Improvements

In addition to funding MWR/Services programs, Exchange earnings are used to build new stores or renovate existing facilities

Funds to build these new or replacement facilities come almost entirely from the sale of merchandise and services

Guam

Alaska

Alaska

Okinawa

Japan

Japan

What We OfferBringing “Home” to You

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Main StoresExpress Stores (Shoppettes)Military Clothing Stores TheatersCar Care CentersGas StationsFast Food RestaurantsBarber/Beauty/Spas/Nail SalonsLaundry Dry CleaningFurniture StoresBox Office VideosVendors/ConcessionsFlower ShopsOptical/Optometry

The Exchange offers you…

The Exchange Food Operations