the excellence center presentation for 3rd six sigma forum in bahrain

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Six Sigma Implementation in MENA

Region across Industries

Presented by :

Mohamed Fouad YassinUpdated Version available to download on:

www.theexcellencecenter.com

3rd Six Sigma Forum in Bahrain

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www.theexcellencecenter.org December 28,2015

Contents � 1. Ranking of industries implementing Six Sigma in MENA region.

� 2. Implementation trends in MENA Region

� 3. Six Sigma Deployment Models in MENA Region

� 4. Six Sigma Initiatives Sources [Individuals VS Organizations]

� 5. Number of Six Sigma Certified Professionals in EGYPT

� 6. Implementation of versus Excellence Models: Six Sigma, Lean, TQM, EFQM, MBNQA per sector in MENA Region

� 7. Six Sigma Implementation Road Map

� 8. Implementation Success Factors in MENA Region

� 9. Samples of Six Sigma Implemented projects in Telecom

� 10. Samples of Six Sigma Implemented projects in Software

� 11. Samples of Six Sigma Implemented projects in Banking& Finance

� 12. Samples of Six Sigma Implemented projects in Manufacturing

� 13. Samples of Six Sigma Implemented projects in Pharmaceuticals

� 14. Samples of Six Sigma Implemented projects in Healthcare

� 15. Samples of Six Sigma Implemented projects in Oil & Gas

� 16. Samples of Six Sigma Implemented projects in Real Estate

� 17. Samples of Six Sigma Implemented projects in Agriculture

� 18. Samples of Six Sigma Implemented projects in Governmental

� 19. Samples of Six Sigma Implemented projects in Education

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1.Ranking of industries implementing

Six Sigma in MENA region.

RANKING OF INDUSTRIES IMPLEMENTING SIX

SIGMA IN MENA REGION

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2.Implementation trends in MENA

Region

UAE

EGYPT

KSA

Qatar

Kuwait

Bahrain

Oman

Libya Sudan

RANKING OF COUNTRIES IMPLEMENTING SIX SIGMA IN MENA REGION

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3.Six Sigma Deployment Models in

MENA Region

Deployment Models in MENA Region

1.Formal Deployment

A company which is seeking implementation of Six Sigma as a methodology for continuous

improvement.

2.Informal Deployment.

Individuals seeking enhancement of their career by getting certificates in Six Sigma.

In Egypt, 35% of informal Deployment turns into a formal, by convincing Top Management with Six Sigma benefits

through implementing project with a financial gains proof for their projects.

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4.Six Sigma Initiatives Sources

[Individuals VS Organizations]

0

10

20

30

40

50

60

70

80

90

100

1999 -20002001-2002

2003 -20042005-2006

2007 -20082009-2010

2011 -20122012-2013

2014 -2015

%

YEAROrganizations

individuals

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5.Number of Six Sigma Certified

Professionals in EGYPT

0 500 1000 1500 2000 2500 3000 3500 4000

Green Belt

Yellow Belt

Orange Belt

Champions

Black Belt

Master Black Belt

Number for Six Sigma Certified Professionals in EGYPT

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6.Implementation of versus Excellence Models: Six

Sigma, Lean, TQM, EFQM, MBNQA per sector in

MENA Region

LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

Dimensions

100% implementation of

all Models

0% implementation of all Models

100% implementation of Six Sigma & 50% all Other Models

Spider or

Radar Chart

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Lean

Manufacturing

Six Sigma

TQMMBNQA

EFQM

Banking& Finance

Lean

Manufacturing

Six Sigma

TQMMBNQA

EFQM

TelecomLean

Manufacturing

Six Sigma

TQMMBNQA

EFQM

Real Estate



MENA Region

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LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

Manufacturing

LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

GovernmentalLean

Manufacturing

Six Sigma

TQMMBNQA

EFQM

Education

LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

Pharmaceuticals



MENA Region

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LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

Healthcare

LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

Oil & Gas

LeanManufacturing

Six Sigma

TQMMBNQA

EFQM

Agricultures



MENA Region

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7.Six Sigma Implementation Road Map

Sources of Improvement projects

Funneling to select Best project Six Sigma

Project (Critical Y)

Effort Benefit

Define

Team Selection

Verify Mission

VOC

Project Charter

Measure

Data Collection

Process Understand

Verify MSA

Process Baseline

Possible Xs

Analyze

Test Theories

Identify Root Cause

Improve

Identify Remedies

Choose best remedy

Design for remedy implementation

Control

Adopt Remedy

Measure After &

Before

Sustain Gains

Define

Measure

AnalyzeImprove

Control

Customer dashboardsCustomer ComplaintsSurveys and scorecardsGab Analysis or SOWTOther improvementsVariationBenchmarkingBrainstormingAnalysis of critical processesFinancial analysisInternal problems

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8. Implementation Success Factors in

MENA Region

Motivation

• Management Commitment

Need For Change

• Burning Platform

Buy-in

• Training

Customer focus

• Performance measures

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9.Samples of Six Sigma Implemented

projects in Telecom

� Improve Billing errors.

� Reduce Calls AHT.

� Reduce Time Needed for Site Installations.

� Reduce Resolution Time for Customers’ Issues.

� Improve Sales Productivity.

� Reduce Network Congestion.

� Improve Customer Satisfaction.

� Improve MTTR.

� Improve MTBF.

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projects in Software

� Reduce Software Development Time.

� Reduce Testing Time.

� Reduce Complaints Resolution Time.

� Reduce Rework in Retesting Applications.

� Increase People Effectiveness.

� Reduce Number of Contracts Lost.

� Reduce MTTR of Applications.

� Reduce Lead Time to Resolve Customer Complaint.

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projects in Banking& Finance

� Reduce AHT for Customers’ calls.

� Reduce AWT for customers’ calls.

� Improve customer satisfaction.

� Reduce waiting time on call.

� Reduce Time of Processing a Transaction.

� Reduce Time of Approval Cycle.

� Reduce Application Time.

� Expedite the issuance of reinsurance policies

� Improve Responsiveness to Customers Complaints

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Projects in Manufacturing

� Reduce Manufacturing Cycle Time.

� Improve Customer Satisfaction.

� Reduce Inventory levels.

� Reduce Warranty Costs.

� Reduce Rejections & Defects.

� Eliminate Production Rework.

� Reduce Costs of Poor Quality.

� Reduce Delivery Delays.

� Reduce Breakdowns.

� Improve Yield.

� Reduce Variation for process parameters

� Reduce Energy Consumptions.

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projects in Healthcare

� Improve lead time of assignment of patient caregivers

� Increase response of triage in Emergency department

� Improving Medical Bill Review Cycle Time

� Improving Purchase Order Process

� Improve Medication Administration Process

� Reduce Patient falls

� Reducing Turnaround Time of Lab Reports in the ICU

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projects in Pharmaceuticals

� Reduce Batch Release Cycle Time

� Reduce Losses in Mixing Process

� Yield Improvement

� Coater Reliability Improvement

� Reduce Institutionalized delay & registration time

� Reduce Inventory

� Optimize Spray Nozzle Performance

� Improve Contents Uniformity

� Reduce Errors in Packaging.

� Reduce Batch Record lead time

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projects in Oil & Gas and petrochemicals

� Reduce failure Rate of Valves.

� Reduce no of Safety accidents.

� Energy saving.

� Reduce litigation costs.

� Increase Yield.

� Reduce Overheads Costs.

� Reduce Cost of Drilling.

� Increase of NGL total yield

� Reduce Lead Time for Refurbishing Wellhead Valves

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projects in Real Estate

� Improve the Delay Launching of Residential Project

� Reduces logistics Problems.

� Reduce delivery time of units

� Fuel Savings

� Increase Customer Satisfaction

� Reduce Waiting Time for Incoming Calls

� Reduce Purchasing Lead time

� Reduces Errors in Residential Units’ Contracts

� Reduce Paper & Ink Consumptions

� Reduce Defect in Residential Units Finishing

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projects in Agriculture

� Reduce the OSHA Recordable Rate

� Reduce Cost of Transportation

� Improve Delivery Time

� Reduce Packaging Defects

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projects in Governmental

� Overtime Reduction.

� Increase Citizens’ Satisfaction

� Reduce Governmental Services Delivery Time

� Increase Employees’ Satisfaction

� Improve Effectiveness of Services.

� Reduce Costs of Providing Services

� Reduce Lead time for Issuing a Business License

� Cost Reduction of Storing Information.

� Reduces Ink used

American Society for Quality

(ASQ).

The goal of the Good Works

Initiative is to transfer Quality

knowledge to not-for-profit,

community-based organizations.

American Society for Quality

(ASQ).

The goal of the Good Works

Initiative is to transfer Quality

knowledge to not-for-profit,

community-based organizations.

Public Sectors

Private Sectors

The public sector lagged the private

service sector in Six Sigma Implementation

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projects in Education

� Improve Satisfaction of Professional Certificates Students.

� Increase Success Rate of Candidates.

� Increase Studies Effectiveness.

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Q&A

the excellence center presentation for 3rd six sigma forum in bahrain

Presentations & Public Speaking