The Eleventh Element:Talking About Progress

“One may develop the most technically sophisticated, accurate appraisal system, but if that system is not accepted and supported by employees, its effectiveness ultimately will be limited.”

Performance Reviews…motivate or irritate?

Avoid the “Double Curse”-Research term related to the fact that some of the very abilities that make a person good at performing a job are the same abilities needed to realize whether he/she is failing or succeeding.

Manager, Coach, or Mentor hold up the mirror to the employee to educate them on the difference of good and poor performance.

Element 11

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Regularly talking about individual progress◦ In the last six months, someone at work has

talked to me about my progress.

Formal appraisal systems are good but what is better is 1-on-1 coaching and feedback-◦ Regular, personal two way communication ◦ Individualized attention

Performance Evaluations ◦ should not be a surprise

Element 11 Synopsis