the echo - better business bureau · the bbb’s 2017 agm was held at access communications (park...

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THE THE THE ECHOECHOECHO The Official Newsletter of the

Better Business Bureau of Saskatchewan, Inc.

SEP

OCT

17

Issue no. 5

Welcome, New Businesses

Barker’s Wholesale Trophies Ltd.

Country Boys Yard Service

Glacier Refrigeration (2012) Ltd.

Home Grown Painting

Windsor Plywood Regina

Absolute Plumbing & Heating Inc.

Alsport Sales Ltd.

Framemasters Gallery Inc.

Midtown Auto Sales (2017) Inc.

Norcal Art & Framing Ltd.

OZ Property Management

Total Protection Security

Regina

Regina

Regina

Regina

Regina

Saskatoon

Regina

Corman Park

Saskatoon

Saskatoon

Regina

Regina

Calendar of Events

Board of Directors

Chair - Don Ramage, Focal Point Coaching

Vice Chair - Allan Millham, Direct West Publisher Ltd.

Past Chair - Bim Pandya, Conexus Arts Centre

Treasurer - Jim Deane, Access Communications

Secretary - Tracy Duff, Skye Planning Group Inc.

Chris McCannell, McCannell Financial Group Ltd.

Arlene Roblin, JonesE Property Maintenance

Jayci Parent, Emerald Park Homes

Nicole Westerlund, Direct West Publisher Ltd.

Nicole Gagne, Melfort & District Chamber of Commerce

Your BBB Team

Office Staff

Karen Smith, Chief Executive Officer

Michelle P., Operations Manager

Jody H., Dispute Consultant & Investigations

Kristin B., Marketing & Communications

Sharon M., Administrative Assistant

Gwen B., Administrative Assistant

Accreditation Consultants

Ron Jacobs (Northern Region)

306-384-1001 / 888-229-0569 / [email protected]

Doug Birkmaier (Northern Region)

306-249-1722 / [email protected]

Dave Scheirer (Southern Region)


Bob Hunko (Southern Region)


Tom Wendel (Southern Region)


September______________________

5 - Networking Lunch, Saskatoon

6 - Power Lunch, Regina (Global Payments Canada)

8 - Annual General Meeting, Access Communications, Regina

10 - Service & Hospitality Safety Assoc. Youth Safety Edu. Day

15 - Swinging for Ethics Golf Classic

19 - Value of Accreditation Survey Released

(deadline: September 30)

26 - National Make a Difference Day

27 - Regina & District Chamber of Commerce All Nations Expo

October________________________

3 - Mental Health at Work Professional Development Day, Regina

9 - Thanksgiving

10 - Networking Lunch, Saskatoon

11 - Power Lunch, Regina (Info & Privacy Commissioner of SK)

31 - Halloween

The BBB’s 2017 AGM was held at Access Communications (Park St.) on September

8, 2017. Reports were submitted by the CEO, Board Chair, and each of the

Board’s Committees: Governance, Accreditation & Discipline, and Treasurer &

Auditor.

The Annual Report highlighted achievements and goals for each. The 2017 Annual

Report for 2016 operations will be made available online shortly.

Highlights include reporting that the 2015 deficit has been brought under control

in 2016; MWC Chartered Accountants were elected to be the external auditor for

the 2017 financial year; improvements have been made or are on-going to

operational and financial reporting; committees are examining policy changes for

the 2017 reporting year; efforts have been made and continue to evolve to

improve the public profile of the BBB brand and its Accredited Businesses.

This new event is replacing the former networking luncheon in Regina, formally

held at the Four Seasons Restaurant (Arcola Ave.).

The motivation was to bring a more entertaining format to the lunch meeting,

while providing attendees with greater value for their time. Efforts are being

made to schedule an expert speaker who can enlighten on topics of business

operations, strategic management, creative messaging, government , etc. Each

series is held on the second Wednesday of the month, meeting at the Classic

Buffet Company (100 Albert St.) in Regina. Registration for the October

session is now open at www.bbb.org/saskatchewan/events.

Watch for Streampage updates for November and December sessions dates and

speakers. If you would like to speak at a future Power Lunch, please contact

Kristin at [email protected] to submit your topic and why you

believe it would be of interest and value to other business attendees.

September 8

Feeling Shifty? Business Transaction

Fraud from Inside Your Business and

Out.

October 11

When It Comes to Privacy, What is the

Better Business Approach?

Thank you to our event

sponsors, participating

teams, and all Accredited

Businesses who donated

generously to the 2017

Swinging for Ethics Golf

Classic. This event is the

BBB’s annual fundraiser,

providing opportunities for

participating businesses to

show support of the

organization and its

educational programming in

the province. It also allows a

fun day out of the office to

network with other

businesses. September 15

proved to be a beautiful fall

day to have a golf event,

with golfers commenting

they enjoyed the day

immensely. Activities concluded with a delicious steak dinner prepared fresh off

the grill by Willows catering staff, and the presentation of awards to teams,

men’s and ladies closest to the pin and longest drive winners, and draws for

multiple prizes.

Thank you to our 2017 Sponsors:

Thank you to our prize donors:

Thank you for your Service The 2017 AGM marked the official departure of three Board Members:

Jim Nichols, Housemaster Inspections

Ron Villeneuve, Quality Hearing

Steve Laughlin, Regina Accounting Services

Thank you for your volunteer service and the many hours you

committed to your duties as a Board Member.

Welcome New Board Members BBB’s Board of Directors would like to congratulate the following

individuals on their election to the Board:

Nicole Gagne, Melfort & District Chamber of Commerce

Jayci Parent, Emerald Park Homes

Nicole Westerlund, Direct West Publisher Ltd.

We look forward to working with you! Committee appointments will

be announced at the next regular Board meeting.

Cybersecurity for your business is not only about adding layers of security

technology. It starts with understanding and managing your cybersecurity risks.

The 5 STEPS TO BETTER BUSINESS CYBERSECURITY, based on the National

Institute of Standards and Technology (NIST) Cybersecurity Framework, represent

an approach that applies to the specifics of your business, helping you understand

how best to identify and protect your business’s vital data and technology assets,

and how to detect, respond to and recover from a cybersecurity incident.

IDENTIFY | Take inventory of key technologies you use and know

what information you need to rebuild your infrastructure from scratch.

Inventory the key data you use and store and keep track of likely threats.

PROTECT | Assess what protective measures you need to have in place

to be as prepared as possible for a cyber incident. Put protective policies in

place for technologies, data and users, and ensure that your contracts with

cloud and other technology service providers include the same protections.

DETECT | Put measures in place to alert you about current or imminent

threats to system integrity, or loss or compromise of data. Train your users

to identify and speedily report threats or incidents.

RESPOND | Make and practice an incidence response plan to contain

an attack or incident and maintain business operations in the short term.

RECOVER | Know what to do to return to normal business operations

after an incident. Protect sensitive data and your business reputation over

the long term.

5 Myths About Cybersecurity

Please consider taking the BBB Cybersecurity survey emailed to your business

via Streampage. We would like to know what security concerns are important to

you and what you do to mitigate your risk.

Notorious Chicago gangster, Al Capone, was convicted

of income tax evasion on October 17, 1931. He was

later sentenced to 11 years in federal prison, ending

his control of the Chicago underworld.

You may know that the man who identified Capone’s

fraudulent tax evasion scheme was accountant Frank

Wilson. But did you know he was BBB Accredited!?

Being an ethical businessperson isn’t always easy but it

is always worth it! Just ask Frank.

Annual General Meeting | September 8

Power Lunch Regina | September 6, October 11

Throughout the days leading up to Halloween, stores and websites offering

costumes and decorations seem to pop up overnight. BBB is reminding consumers

of the importance in researching companies prior to making a holiday purchase.

Research the company and consider location. Halloween-themed stores take

advantage of short-term leases and may only be around for a few weeks. Look up

the business on bbb.org; ask employees how long the store will remain open;

inquire if they will accept returns. If anything gives you the creeps don’t buy.

Be aware of refund/return policies. Seasonal stores have the same

responsibilities as those who serve shoppers year round; they must display their

refund and return policies prominently. Read the fine print and be aware of the

terms and conditions of your purchase. It is the consumer's responsibility to be

aware of these policies.

Keep documentation. Make purchases by credit card, as this method of

payment provides the most protection if you must dispute a problem with the

card's issuer. Save all receipts and/or email confirmations, which is usually where

a company's refund and exchange policy can be found. It is always better to have

policies in writing and proof of purchase is often needed to make a return.

Check a website's security settings. When buying online, do it securely. The

web address should begin with "https://" and be sure to read the website's

privacy policy and terms and conditions.

Swinging for Ethics Golf Classic | September 15

SaskPower

SaskEnergy

Potash Corp

Avison Young

Golden Opportunities

Fund

Regina Trades & Skills

Centre

Willows Golf Course

Skye Planning Group

Mark’s Auto Body

Avison Young

Campbell & Haliburton

Insurance

Art Preserve

Conexus Credit Union

McCannell Financial Group

SHSA

Conexus Arts Centre

October is Cybersecurity Month Did You Know? | Gangster Facts

Tips | Avoid Spooky Halloween Shopping Experiences

Scam Alert | Phishing Email Scam Uses BBB Logo

On September 11, BBB offices across North America were inundated with phone

calls by concerned businesses and consumers who had received an email claiming

they were involved in a BBB complaint concerning a labour standards or health

standards violation.

The scammers used BBB logos and legitimate office addresses and numbers to

trick recipients into clicking the links, which posed a risk of infecting the computer

with malware that could steal passwords and other private information.

BBB does not handle any complaint related to employment or health standards,

and any email claiming to be from the BBB with this kind of message should be

regarded with suspicion. If you receive a message like this, forward it to the

Council of Better Business Bureau at [email protected] and report it on

ScamTracker. If you receive a complaint notice from a BBB office, feel free to call

to ensure its legitimacy.

Survey | Value of Accreditation

September 19 will be the launch of the 2017 Value of Accreditation (VOA) survey

conducted for BBB of Saskatchewan and the Council of Better Business bureaus.

Some Accredited Businesses may recall a similar survey conducted last year. The

2016 VOA Survey helped BBB of Saskatchewan establish a benchmark for our

territory. The survey provided insight into why businesses become accredited,

what they perceive to be of greatest importance to their customers, and what BBB

activities and events they are interested in. Your feedback is greatly appreciated,

and will be accepted until September 30.

the echo - better business bureau · the bbb’s 2017 agm was held at access communications (park...

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