The eThe e--Business Solution to Business Solution to SMESMEss

Oct. 29, 2006Oct. 29, 2006

Software Industry Becomes Service ProviderSoftware Industry Becomes Service Provider

IntroductionIntroduction

The prevalence of Internet The prevalence of Internet facilitates the adoption of efacilitates the adoption of e--Business within SMEsBusiness within SMEsCustomers demand tools to Customers demand tools to provide not only Internet provide not only Internet accessibility but also accessibility but also controls to their networking controls to their networking environmentenvironmentCustomers demand tools to Customers demand tools to allow smooth use of various allow smooth use of various software applications over software applications over their own networks.their own networks.

Internet

Difficulties When Doing eDifficulties When Doing e--BusinessBusinessLack of sufficient information– Why e-Business?– What are the benefits?– How to do it?

Lack of capital for initial investment– Hardware, software, consultancy, MIS staff etc.

Lack of support to assist on the establishment of an e-Business environment– One-stop shopping– Integration of required hardware, software, Internet

access, and business application– Personnel training

Conceptual Stage＊ What is e-Business?＊ What are the impacts to my business?

Planning Stage＊ What are the costs and benefits?＊ How do I start?＊ What resources do I have? ＊ What is my strategy?＊ How to integrate internal resources?＊ How do I chose the right vendors ?

Steps to eSteps to e--BusinessBusiness

Concept of e-Business

Planning of e-Business

Implementation of e-Business

Transformation of Business

Constructing e-Business

SMEsSMEs’’ Expectations & NeedsExpectations & Needs

Multiple Commercial Applications

Multiple Server Functions

Security Mechanism

Stable Network Environment

Simple Configurations

Six Functions of PlusServerSix Functions of PlusServer

Security

Network Service

Sharing

TransactionTotal Solution

CommunicationManagement

PlusServer PlatformPlusServer Platform

FTP Server

IP PBX VoIPInternet connection

Wireless AP

DNS Server

IP Sharing

FirewallAnti Virus

Mail Server Web Mail

Mail Spam

SIP VoIP

Shopping Cart

phpBB 討論區

Gallery 相片簿

Web Server

MajorMajor Attractions to CustomersAttractions to Customers

Friendly graphical user interface

Efficient and stable networking environment

Low maintenance efforts

Low investment costs

Complete server functionalities

Target CustomerTarget Customer

SOHOSOHOSMEsSMEsBranches of larges enterprisesBranches of larges enterprisesDepartments of university and all Departments of university and all levels of schoolslevels of schoolsClinics & PharmacyClinics & PharmacyCommunity CenterCommunity CenterChamber of CommerceChamber of CommerceSmall office operations at Small office operations at manufacturing sitesmanufacturing sites

AddAdd--Value ServicesValue Services

e-Commerce Platform, Integra table with payment gateway

BBS Platform for BBS Platform for effective effective communications communications with customerswith customers

Album Album management management PlatformPlatform

VoIP ServicesSIP ServerIP PBX

Mail ManagementSpam filterVirus detectionMail log

Wireless APallows mobility

PlusServer VoIP Integrated Solution

VoIPVoIP ProtocolProtocol--SIPSIPSession Initiation Protocol (SIP) is a protocol developed by theSession Initiation Protocol (SIP) is a protocol developed by the IETF IETF MMUSIC Working Group and proposed standard for initiating, MMUSIC Working Group and proposed standard for initiating, modifying, and terminating an interactive user session that invomodifying, and terminating an interactive user session that involves lves multimedia elements such as video, voice, instant messaging, onlmultimedia elements such as video, voice, instant messaging, online ine games, and virtual reality.games, and virtual reality.

VoIP FeaturesVoIP FeaturesVoIP Services enjoyed by PlusServer users include:VoIP Services enjoyed by PlusServer users include:

(1)(1) Free onFree on--net callsnet calls(2)(2) Cheaper to make PSTN calls Cheaper to make PSTN calls (3)(3) Easy to configure extensions and control external callsEasy to configure extensions and control external calls(4)(4) Provide full call detailsProvide full call details(5)(5) Work with conventional PBX, change of inbound call number is notWork with conventional PBX, change of inbound call number is not

requiredrequired(6)(6) Call forward to route VoIP to PSTN callsCall forward to route VoIP to PSTN calls

Less calling expensesLess calling expenses–– Free onFree on--Net callsNet calls–– Cheaper PSTN calls, savings can be as high as 60%Cheaper PSTN calls, savings can be as high as 60%Clear voice qualityClear voice quality–– Provide PSTNProvide PSTN--like voice qualitylike voice qualityEasy to useEasy to use–– Users are not required to change their calling behaviorUsers are not required to change their calling behavior–– Using VoIP Gateway to connect to conventional PBXUsing VoIP Gateway to connect to conventional PBXExpandabilityExpandability–– Increase inbound and outbound phone lines anytime as requiredIncrease inbound and outbound phone lines anytime as required

ConventionalConventional Phone Network and Data Phone Network and Data Network Architecture in SMEsNetwork Architecture in SMEs

Internet

PSTN

PBX

Server

PlusServer VoIP System ArchitecturePlusServer VoIP System Architecture

SIP serverSIP serverIP PBXIP PBX

PlusServer VoIP FeaturesPlusServer VoIP FeaturesSupport a wide variety of user agentsSupport a wide variety of user agents–– IPIP--PhonePhone–– VoIP GatewayVoIP Gateway–– UU--Disk (softphone)Disk (softphone)–– Web Phone (Click to Talk)Web Phone (Click to Talk)–– WiWi--Fi PhoneFi Phone

Accept both PSTN and SIP phone numbersAccept both PSTN and SIP phone numbers–– PSTN accept only PSTN inbound callsPSTN accept only PSTN inbound calls–– SIP phone access one SIP VoIP callsSIP phone access one SIP VoIP calls

Support Value ServicesSupport Value Services–– OnOn--Net calls, Call forwardingNet calls, Call forwarding–– BuildBuild--in IVR function allowing conferencesin IVR function allowing conferences–– Less hone billingLess hone billing–– Complete call detail recordComplete call detail record

Who are our customers？

What do they need？

How can we fulfill their needs？

What services can we offer them？

How can we benefit from the above？

Future Business ModelFuture Business Model

Opportunities and Threats in the “Market that We’re Not In Yet“？

Multiple Multiple FunctionFunction ＝

The Creation of Added ValueThe Creation of Added Value

Integrated Integrated FunctionFunction

Hardware +Hardware +Software +Software +

ServiceServiceSolutionSolution

SummarySummary

SMEs need an integrated voice & data platform SMEs need an integrated voice & data platform that is manageablethat is manageableSMEs need something that can work with existing SMEs need something that can work with existing systems seamlesslysystems seamlesslyIncreased competition shrinks profit margin. Box Increased competition shrinks profit margin. Box selling is hardly profitable. Service becomes selling is hardly profitable. Service becomes crucial.crucial.Software as a service.Software as a service.