the dynamics of conflict theimpact of leadership
TRANSCRIPT
THE DYNAMICS OF CONFLICTThe Impact of Leadership
Presented by: Candice Gottlieb-Clark Dynamic Team Solutions
@MediationGirl
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• President of Dynamic Team Solutions, an organization whose mission is to improve leaders, strengthen teams and enhance the functionality of your business.
• Master’s Degree in Counseling and Certified in the fields of Counseling, Mediation, and Executive Coaching.
• A frequent speaker and writer on topics of leadership, teamwork, and conflict management. Candice has been published in multiple professional and online journals and maintains a blog to educate others.
• Find us at www.DynamicTeamSolutions.org
Today’s PresenterCandice Gottlieb-Clark
Hidden Missteps of LeadershipIdentify Best PracticesStrategies/Skill Development
Agenda
Open Door Policy
Open Door Policy
“Safe” Sharing
Safe Sharing
Open Door PoliciesBest Practices
• Limit to Direct Reports•Use to Support Collaborative Planning• Investigate Prior to Decision Making
Open Door Policy
“Safe” Sharing
Confidentiality
Confidentiality
Confidentiality
Appropriate Only When:Information held does not affect others
Best Practices with Open Door Policies–Ownership of Decisions–Transparency on Rationale for Decisions
Gossip and Rumors
Gossip and Rumors
Open Door Policy
“Safe” Sharing
Confidentiality
Getting the StoryOpen-Ended Questions
– What Happened?– What had you expected?– How did you feel about that?
Active Listening – Demonstrate you care– Stay focused (no multi-tasking!)– Show interest – Ask
Open Door Policy
“Safe” Sharing
Confidentiality
Gossip and
RumorsIssues of
Favoritism
Favoritism
FavoritismManaging the Appearance of Favoritism
– Acknowledge Dual Relationships– Discuss (vs. Deny) Concerns – Be Aware of the Impact of your Decisions
– Potential to Manipulate
Fear and Distrust
Team - Divided
Open Door Policy
“Safe” Sharing
Confidentiality
Gossip and
RumorsIssues of
Favoritism
Fear and Distrust
Division of Team
Lessons LearnedBest Practices for Leaders (managing change)
– Trust Chain of Command– Transparency in Decision Making– Open Communication• Forth-coming (vs. “Trust me”)
– Get All Sides to Story/Complaint– Clear Plan to Reassess
Communication StrategyManaging Leaders / Managing UP
1. Identify Problem2. Build Awareness3. Give Details4. Empower Them5. Offer Suggestions6. Determine Strategies
• Engage Leaders – Build Awareness• Educate/Train on Best Practices• Champion Transparency in Decision
Making
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March 6th: The Dynamic of Conflict: Part:3 Managing the Team
