The DLA and Action plans

Lars Tveit, KS

Common factors for all municipalities…

Prorities of the municipality

Resources to solve the tasks

What is expected from ICT

Define the main areas of focus for service development and direction…

How will ICT on a higher level contribute to solve the challenges

Resources and competencies needed to enshure that ICT will fill its role and deliver in accordance to DLA

Hvordan integrere struktur med andre resurser for å utvikle og optimalisere kapasitet…

Citizen focus

Focus on the citizen

Focus on services

versus departments

Harmonisation of the

service delivery units

User experience and

interaction

Elements to consider in developing the DLA

The DLA identifies the potential value of how to utilize ICT

The DLA must visualise a long term commitment and focus

A good DLA focuses on how to succeed with the service deliverables

- Internally

- Externally

The DLA must support national directives

– eNorge 2009– Stortingsmelding 17 – ”Eit informasjonssamfunn for alle”– Stortingsmelding 19– eKommune 2012- lokal digital agenda

These documents are important in terms of defining the ICT ambitions on a national level for public sector…

National preconditions…

Increased quality of service

Participation in the information society for all

Ingreased productivity, free resources and increased welfare

Better and more acceccible services through digital public services 24 hours a day

High focus on information security for the citizen

Increased digital collaboration between municipalities and other levels of public sector and private sector

National documents defines the following key areas

Overall targets and vision for the DLA

Establish a vision for the municipality and/or region

Define concrete targets.

For example:– Effective and services for the future– Higher degree of availability, better services and efficient

collaboration– Inclusive online services– Make avilable to the citizen relevant personal information– Information security– Social inclusion– Environment– Etc….

A strategic partThis document describes the long term vision and strategy of the municipality or region. Defines what areas have definite priority and focus. In a regional context it defines the shared strategic intent with the collaboration.

A action oriented partThis document is the actionplan that defines the projects and initiatives that is needed i order to comply with the strategic DLA document.

 

Main structure of a DLA

Case examples of DLA in Norway

Shift of trends

From internal focus and use…

From technology and system…

From suppllier of techonolgy

From administrative focus

From fragmented responsibility

From «silo» thinking

From independent solutions

to citizen and society focus

to solutions and needs

to partnership

to a political tool for developingpubic sector services to citizens andsociety

to «corporate» strategy

to cross platform services

to integration and architecture

Summary

Ensure an updated DLA

The DLA must be brief, complete and business oriented

Connect good service deliveries with ICT to utilize those opportunities that exists within the service areas

Use business minded thinking to explore opportunities to drive strategic innovative thinking

Invest in interrelation communication skills

Keep the DLA alive through strategic meetings on a regular basis

The action plan

Shared areas of focus

To move from words to action

Strengthen a mutual collaboration

Influences budget processes

Influences the portfolio of projects

Target goals…

S

M

A

R

T

S

PESIFFIC

EASUARABLE

CCEPTABLE

EALISTIC

IMEFRAME

IMPLE

The individual municipality must ensure satisfactory financial resources to achieve set goals

Strong focus on gains realization

– Financially– Society– Quality and Reputation

Shared areas of focus

Case example on action plans…