The pace of digital innovation and transformation is increasing. Entire markets, including manufacturing,

logistics and commerce, are being disrupted and reinvented everywhere, and each new innovation

multiplies the potential for more.

CUSTOMER EXPERIENCE IS KEY TO SUCCESS

Successful organisations are redesigning their offering to bring a new set of services to customers, and responding to what customers really want. No longer are price tag and product enough to protect your market share. Today's buyers are used to getting what they want at the right price for them.

BECAUSE THE CUSTOMER HAS THE POWER

Whether your customers are Millennials, Generation Zs or multi-national companies, they all share one trait: the need to be treated as an unique segment of one. You have no choice but to meet that expectation. Mobile technologies mean that –no matter where your customers are– your competition is always one tap away.

THE NEW PARADIGM OF REAL-TIME PAYMENTS

ISO 20022 is essential for real-time payment systems, but we also need harmonized market practices. Banks and market infrastructures need to work closely together to achieve this across borders. Beyond regulatory demands hides business opportunity through new customer services and prospects for revenue growth.

WE NEED TO THINK GREEN

Sustainability in the supply chain is a talking point in boardrooms all over the world, as executives have deemed it as vital to delivering long-term profitability. It has replaced financial costs, value, and speed as the dominant topic of discussion among purchasing and supply professionals.

INCREASED TRANSPARENCY

Businesses should choose radical transparency. Customers are more informed and want to do business with companies that match their beliefs and values. And transparency is about honesty. A great corporate culture has become very important.

INTERNET OF THINGS ECOSYSTEM

The Internet of Things (IoT) and Industry 4.0 are changing traditional business models by connecting people, products, and assets. Manufacturers are investigating how these new technologies can help their customers get more value and how new business engagements can change established business models.

SUPERCOMPUTING IS MAKING OUR LIVES EASIER

Business applications were islands. Their use resulted in batch jobs, data redundancy, and high costs to run. But supercomputing, a technological breakthrough that is able to store, manage and analyze huge batches of data into a single platform, has the ability to reduce costs and simplify our business processes.