the democratization of learning and development
TRANSCRIPT
![Page 1: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/1.jpg)
DEMOCRATIZINGLEARNING ANDDEVELOPMENTDecember 2016
TODDTAUBER|VPProductMarketing@toddtauber@degreed
![Page 2: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/2.jpg)
Degreed is a unified learning platform that helps organizations and people target learning at their skills gaps —however and wherever they build their expertise.
INTERNALLEARNING&TALENTSYSTEMS+
EXTERNALTRAININGCONTENT+
INFORMALLEARNINGECOSYSTEM
ABOUTDEGREED LMS Instructor-
led classes
Videos
Webinars
CustomPortals
OnlineCourses
MOOCs
BooksArticles
Live Events
![Page 3: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/3.jpg)
HELLO.LET’S TALK ABOUT…
Managing human capital in the on-demand economy
L&D of the people, for the people, and by the people
How to re-wire learning and development for democracy
Toward a more perfect union (L&D, workers and managers)
Q&A
1234
![Page 4: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/4.jpg)
1MANAGING HUMAN CAPITAL IN THEON-DEMAND ECONOMY
![Page 5: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/5.jpg)
AUDIENCE POLL:QUESTION #1WHICHGOALMOSTINFLUENCESHOWYOURORGANIZATIONINVESTSINLEARNINGANDDEVELOPMENT?(CHECKONLYONE)
1. Employee engagement2. Customer satisfaction3. Revenue growth4. Cost efficiency and profits5. Something else (use the chat box)
![Page 6: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/6.jpg)
This is not noble.This is about how to drive businesses... Engagement drives productivity.
ORACLECEO,MARKHURD
“
Source: Forbes, The Compelling Business Case For Driving Employee Engagement, 4/2016
![Page 7: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/7.jpg)
CEOS INVEST IN EFFICIENCY…NOT IN ENGAGEMENT
Source: CEB, The Career Path is Dead!, 7/2015; SAP, Research Shows Companies Unprepared For Future of Work, 9/2014; McKinsey & Company, How Many of Your Daily Tasks Could Be Automated?, 12/2015
Fromcareers... togigs... and robotsEmployees now stay at the same career levels for 30% longer than they did in 2010.
83% of executives plan to increase useof contingent andtemporary workers.
45% of work activities (and 5% of jobs) could be automated using current technology.
![Page 8: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/8.jpg)
GETTING EMPLOYEES ENGAGED IN WORK IS STILL A PRETTY NOVEL IDEA FOR CEOS
Source: Forbes, Why The World's Dumbest Idea Is (Finally) Dying, 6/2014; SHRM, Employee Engagement at 25, 5/2016
1973: PETER DRUCKERThe only valid purpose of a firm is to create customers.
1970: MILTON FRIEDMANThe purpose of a firm is to maximize profits and value for shareholders.
1990: WILLIAM KAHNTo engage employees, approach them as true partners in their work.
![Page 9: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/9.jpg)
LEARNING AND DEVELOPMENT MAKEEMPLOYEE ENGAGEMENT HAPPEN
Source: Aon Hewitt, 2015 Trends in Global Employee Engagement: Making Engagement Happen, 6/2015
TOP3WAYSTODRIVEEMPLOYEEENGAGEMENT
Learning & development
Build inspiring leadership
Create a compelling value proposition
Grow performance and careers
{#1#2#3
![Page 10: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/10.jpg)
CLOS INVEST IN EFFICIENCY…NOT IN ENGAGEMENT
Source: IMD / KPMG, Corporate Digital Learning: How to Get It “Right”, 9/2015
32%
23%16%
12%7% 5%
WHYDOCHIEFLEARNINGOFFICERSUSEDIGITAL?
Meet theneeds ofGen.XYZQuality
ConvenienceConsistency
Cost
Reach
![Page 11: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/11.jpg)
TRADITIONAL L&D IS NOT OBSOLETE;BUT IT ISN’T COMPLETE
Source: Degreed, How the Workforce Learns in 2016, 1/2016
On average, workers give their employers’ learning anddevelopment opportunities a Net Promoter Score of…
DETRACTORS(-100)
PROMOTERS(+100)
-31
![Page 12: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/12.jpg)
THETAKE-AWAY
Getting employees engaged in their work is more vital than ever. And L&D is essential to making that happen.But new ways of working require new ways to learn and develop. Right now.
![Page 13: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/13.jpg)
2L&D OF THE PEOPLE, FOR THE PEOPLE, AND BY THE PEOPLE
![Page 14: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/14.jpg)
AUDIENCE POLL:QUESTION #2WHODRIVESMOSTOFTHELEARNINGANDDEVELOPMENTHAPPENINGINYOURORGANIZATION?(CHECKONLYONE)
1. L&D leaders2. Business leaders3. Line managers4. Workers5. Someone else (use the chat box)
![Page 15: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/15.jpg)
BAIN&COMPANYPARTNERS,ERICGARTON ANDMICHAELMANKINS
Satisfied employees have the tools, training and resources to do their jobs well.Engaged employees learn and grow every day.
“
Source: Harvard Business Review, Engaging Your Employees Is Good, but Don’t Stop There, 12/2015
![Page 16: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/16.jpg)
TODAY’S WORKFORCE LEARNSSOMETIMES AND ALL THE TIME
Source: Degreed, How the Workforce Learns in 2016, 1/2016
EVERYDAY EVERYWEEK EVERYMONTH EVERY QUARTER ONCEAYEAR
INDIVIDU
ALORG
ANIZATIONAL
Coaching &mentoring
E-learning courses
Instructor-led classes Conferences &trade shows
Web search
Peer/teaminteraction
Articles & blogs
Videos
Books
Apps
Online networksWebinars
Live networking
Onlinecourses
Podcasts &audio books
Live classes (external)
![Page 17: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/17.jpg)
TODAY’S WORKFORCE LEARNS SOMEPLACE AND ALL OVER THE PLACE.
Source: Degreed, How the Workforce Learns in 2016, 1/2016
85%ATWORK
67%PERSONALTIME
18% DURINGTRAVEL
![Page 18: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/18.jpg)
TODAY’S WORKFORCE DEMANDSTRAINING AND TRANSFORMING
Source: Degreed, Bring Your Own Learning, 2/2015; Degreed, The Importance of Informal Learning, 7/2015; Degreed, How the Workforce Learns in 2016, 1/2016
5X 61% $339Workersspend3.3hours learningontheirowneachweek— butjust37minutesontheiremployer’straining.
61%ofpeople saytheywouldputinevenmoretimelearning ontheirowniftheygotcreditforitatwork.
75%investedtheirownmoney(anaverageof$339)incareer-relatedlearning/professionaldevelopmentlastyear.
![Page 19: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/19.jpg)
LEARNING & DEVELOPMENT ISSOMEONE’S JOB AND EVERYONE’S
Source: Degreed, How the Workforce Learns in 2016, 1/2016
21%28%
43%47%
23%55%
69%
L&D or HR departmentEmployer's LMS
Browse specific resourcesSearch the Internet
External networkPeers at work
Boss or mentor
WORKERSGETGUIDANCEFROMPEOPLE,TECHNOLOGYANDL&D
![Page 20: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/20.jpg)
SMARTER CLOS ARE ALREADY INVESTING TO MANAGE LESS AND EMPOWER MORE
Source: Bersin by Deloitte, 2015 Corporate Learning Factbook, 6/2015
-20% +29% +13% +90%Less training
via ILT, vILT ore-learning
More learningvia on-the-job
experiences
More learningvia collaborating
and coaching
More learningvia on-demand
resources
HIGHER-IMPACTL&DORGANIZATIONSDELIVER...
![Page 21: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/21.jpg)
THETAKE-AWAY
Organizations still need L&D teams. But CLOs now have two jobs to do:Supplying classes, courses and programs…And enabling self-serve and peer-to-peer L&D.
![Page 22: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/22.jpg)
3HOW TO RE-WIRELEARNING AND DEVELOPMENT FOR DEMOCRACY
![Page 23: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/23.jpg)
AUDIENCE POLL:QUESTION #3HOWMANYDIFFERENTRESOURCESDOYOUTHINKATYPICALWORKERINYOURORGANIZATIONUSEDFORTHEIRPROFESSIONALDEVELOPMENTTHISYEAR?(CHECKONE)1. 02. 1 to 53. 6 to 104. 11 to 205. 20+
![Page 24: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/24.jpg)
TODAY’S WORKFORCE DEMANDSFRICTION-FREE L&D
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Expertise
Not enoughtime for L&D
offerings
Not enoughguidance or
direction
Not enoughrecognitionor reward
-47 NPS -62 NPS -71 NPS
OBSTACLE#1 OBSTACLE#2 OBSTACLE#3
![Page 25: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/25.jpg)
INTEGRATE EVERYTHING PEOPLE NEED TO LEARN, WHEREVER IT’S FROM
FirewallLMS Document
management & collaboration
EnterpriseSocial
Network
VirtualTrainingSystem
SkillsoftHarvard Manage Mentor
Cross Knowledge
getAbstract Safari MindTools
Udemy Pluralsight …and more
User Generated
ContentYouTube TED
Microsoft Virtual
Academy
Coursera edX Udacity NovoEd
IDEO U General Assembly
The Economist
TheWall Street
Journal
Pocket Feedly Stack Overflow
...and more (much more)
L&D/HRSYSTEMS PAIDCONTENT OPENRESOURCES
Source: Degreed, Democratizing Learning and Development, 12/2016
+ +
![Page 26: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/26.jpg)
CHANNEL PEOPLE’S CURIOSITY THROUGH PERSONALIZATION AND GUIDANCE
• Targeted experience, personalized for each user
• Unified search of internal and external resources
• Track formal and informal learning activities
![Page 27: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/27.jpg)
ENABLE PEOPLE TO FIND MENTORSAND SHARE THEIR OWN EXPERTISE
• Search content, people, skills and career paths
• Follow, share and collaborate with experts and mentors
• Lifelong learning profile
![Page 28: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/28.jpg)
TARGET DEVELOPMENT AT PEOPLE’S SKILLS GAPS AND PLUG INTO THEIR DAILY HABITS
• Data-driven job profiles• Role-based pathways• Mobile apps• Browser extensions• Integrations and APIs
![Page 29: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/29.jpg)
ATLASSIANCLO,SAMHAIDER
It is the age of APIs...We can now strategically choose the value that we want to bring together and connect it via APIs.
“
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
![Page 30: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/30.jpg)
THETAKE-AWAY
Organizations require control and efficiency. Employees demand flexibility and choice.“Either/or” rarely works for workers. New tools and technology can help ease the tension.
![Page 31: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/31.jpg)
4TOWARD A MORE PERFECT UNION…OF L&D, MANAGERSAND WORKERS
![Page 32: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/32.jpg)
AUDIENCE POLL:QUESTION #4
WHICHROLESINYOURL&DORGANIZATIONDOYOUTHINKWILLCHANGEOREVOLVEMOSTOVERTHENEXTFEWYEARS?(CHECKALLTHATAPPLY)
1. CLOs2. Learning consultants / program managers3. Designers / developers4. Trainers / facilitators5. Technology / LMS managers
![Page 33: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/33.jpg)
THINKING DIFFERENTLYPurpose and priorities Tesla’s L&D leaders
want to create less learning for workers …and to curate more.
Source: CLO, The Missing Ingredient in L&D Innovation: You, 11/2015
![Page 34: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/34.jpg)
LEADING DIFFERENTLYStrategy and operations MasterCard’s global
talent development leaders are exploring and experimenting.
Source: CLO, The Missing Ingredient in L&D Innovation: You, 11/2015
![Page 35: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/35.jpg)
WORKING DIFFERENTLYOrganization and tools
Source: CLO, The Missing Ingredient in L&D Innovation: You, 11/2015
Bank of America’s learning & leadership development team is picking up new skills.
![Page 36: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/36.jpg)
THINKING, LEADING AND WORKING DIFFERENT REQUIRES NEW CAPABILITIES IN L&D
LEADING Managingprograms
Managingportfolios
DESIGNING Creatingcontent
Curatingexperiences
FACILITATING Trainingclasses
Managingcommunities
CONNECTING AdministeringLMSs
Integrating and managing products
AND
AND
AND
AND
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
![Page 37: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/37.jpg)
PROCTER&GAMBLECLO,ANNSCHULTE
You are not giving up control to the learners.You are sharing control with the learners.
“
Source: Bersin by Deloitte, IMPACT 2016 Conference, 4/2016
![Page 38: The Democratization of Learning and Development](https://reader033.vdocuments.us/reader033/viewer/2022051404/587285b71a28abc7068b71ab/html5/thumbnails/38.jpg)
THETAKE-AWAY
Innovation
New mindsets +New processes/practices +New tools/technology +New capabilities =