The Definitive Professional Assistant

Two Day Master Class workshop

Sue France FCIPD INLPTASue France Secretarial Training Mobile +44 77471 118914 | sue@suefrance.com |www.suefrance.com

Sue France Secretarial Training

Master Class Information

NEW: NEUROSCIENCE

All sessions are interspersed with information on neuroscience – understanding how our brains work – how we and others think/behave and how to use our brains for excellence

All sessions are interactive and include:

Brainstorming

Sharing knowledge

Solving problems

Individual exercises

Working in pairs

Group work

All attendees will receive a ‘Certificate of Attendance’The delegates are encouraged to step out of the comfort zone and practice new skills

About the Trainer Sue France FCIPD INLPTA

Best-selling books by Sue France

"The role of today's assistant is huge so it is important to keep up with new ways of thinking, new technology, be forward thinking, proactive, have a ‘business partner’ mind-set, network effectively, share knowledge, continually learn and take action!"

Sue France is an award winning Assistant, a renowned international motivational trainer and a best-selling author, coach and motivational conference speaker. Sue is a Qualified Learning & Development practitioner, a Certified Neuro Linguistic Programming practitioner, a Certified TetraMap Behavioural Profiling practitioner, a Certified Coach, a Fellow of the Chartered Institute of Learning & Development and a neuroscience enthusiast.

Sue is highly sought after for speaking at conferences, workshops, bespoke in-house training, and one to one coaching. To book Sue: send an email with your details to sue@suefrance.com

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Day One (9.00-17:00 including 2 x 15 min breaks and 1 hour lunch)

Introductions

Designed to promote confidence in the delegates and learn to present as they will present themselves in a creative, structured and fun way to the class

Relationship management at all levels

Introductions Comfort zones Creating and maintaining confidence First impressions Assumptions Perceptions Telephone etiquette Email management and tips

How to be the ultimate strategic ‘business partner’

Managing the role, the relationships and the motivation Discover the challenges of the Assistant and the tips on how to overcome them Identifying the skills and qualities of a highly efficient and successful Assistants Understand yourself, your strengths and your weaknesses and leverage your strengths! Discover what makes a strategic Assistant Harnessing the power of emotional intelligence Social Media and its benefits and downfalls Maximizing opportunity and visibility The difference between gossiping and being the ‘eyes and ears’ The importance of trust, confidentiality and being a confidante The importance of accuracy and attention to detail Developing your role, exceeding expectations and determining the way forward Tips on diary and calendar management

Advanced Communication, Influencing and persuasion

Introduction to Neuro Linguistic Programming (NLP) Preferred thought-processing style Understanding and using verbal and non verbal communication Questioning & listening skills Words to use and words to use carefully The use of space and the influential right

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Day Two - Alternative 1 including TetraMap behavioural profiling (This alternative day will cost £30 extra per person for the TetraMap booklet, TetraMap Profiling Instrument, TetraMap Tetrahedron shape that can be kept on desks to remind & embed learning)

9.00-17:00 including 2 x 15 min breaks and 1 hour lunch)Quick Quiz to refresh the learning on Day 2

Networking, Image & business etiquette How to make networking work for you Your professional brand and projecting a professional image Understanding and awareness of business etiquette and different cultures Practical tips of networking

Confidence, self-belief, Appraisals Confidence building and maintaining How to raise and keep your self esteem Internal ‘negative gremlins’ and internal ‘positive coach’ Appraisals – receiving and giving constructive feedback STAR system Empowerment

Teamwork Working in a team - discover the role you play within a team Benefits and barriers of working in teams The 5 stages of team formation Best practice for forming a project team

TETRAMAP – Behavioural Profiling Sue France is a Certified TetraMap Facilitator. The TetraMap behavioural model is a cross-cultural training tool that helps to improve communication and reduces conflict between individuals and teams. It enables understanding of your own and others behavioural styles enabling you to respond in a way that reduces miscommunication and misunderstanding and you will be better able to empathise and understand others.

Complete the TetraMap instrument and find out about your ‘elements’ Improve communications and relationships Appreciate what each person brings to a situation Respond more appropriately to the behaviour of others Choosing the right words and body language Understand yourself, your boss and your colleagues Understand the most impactful change is generated from within

Moving forward and taking action Continually learn and improve Complete the Wheel of Competencies Goal setting/stretching Personal Development Plan

Round up of the three day workshop: Complete evaluation forms and close

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Day 2 Alternative 2 without TetraMap behavioural profiling09:00 -17.00 with 1 hour for lunch and 2 x 15 min breaks in am and pm:

Networking, Image & business etiquette How to make networking work for you Your professional brand and projecting a professional image Understanding and awareness of business etiquette and different cultures What to talk about whilst networking Practical tips of networking

Time, Stress and change management Identifying stress symptoms and how to deal with them Managing your own and your manager’s time and tasks effectively Prioritising and meeting the needs and demands of more than one person Organisation and planning techniques to keep you in control Understanding and using productive time The four quadrants of effective time management – setting realistic deadlines Identifying and dealing with ‘time thieves’ Tips on working effectively

Ergonomics Keeping fit and healthy at your desk Practical exercises

Managing conflict and dealing with difficult behaviours How to work with difficult behaviours How to work with different management styles How to use your emotional intelligence to manage your responses Specific steps of conflict resolution and a conflict model using assertive language Decision making triangle using your 3 brains Problem-solving technique - Example Exercise: we will work together on a ‘live’

problem of one of the delegates

Self development and Appraisals Learning is a necessary life skill Appraisals – questions to ask Constructive feedback STAR system

Managing a successful corporate event and meeting tips Prepare and plan – purpose, budgets, contracts, attendees and agend Case study: Before, during and post event Tips on organising, chairing and minuting meetings

Moving forward and taking action Goal setting/stretching

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