the cost of cheap; understanding your it investment options
DESCRIPTION
This is the static presentation download available after the webinar. Having this one to many conversation about buying IT hours versus a fixed monthly support contract helped to illustrate both the advantage of better support and the cost savings based on real data from actual clients.TRANSCRIPT
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The Cost of CheapUnderstanding Your IT Investment
Options
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NetworkControls
Servers/ Desktops
PortableDevices
Apps
IT Challenge? Change Management Resource Constraints• Time• Skill Set• Capital
CRM
AssetTrack
$
Fandotech © 2013 | www.fandotech.com
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Other Guy IT
• Call when needed.
• 1 to 3 technicians
• Break/fix services
• Hardware/Software
• $125 per hour
Let’s Talk Numbers:
$0 down!
$2061/Month
Hour-Based Quote
Device-Based Quote
• Managed Anti-Virus• Monitoring and Remote Remediation• Automated Patch Management• On-site Support (when required) • Technical Assistance Center• Manage Summary Reports• Regularly Scheduled CIO Meeting• Onsite BURR service
$349./Server per Month$39./Desktop per Month
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Numbers: 66 Service Requests; 55 Hours
55 hours @ $125/hr. =Total $6875.00
• Software updates overnight and/or within 1 business day of request• Set up new users in hosted Exchange including forwarding existing email
boxes to other users, cancelled user accounts etc.• Set up new PCs and thin clients and transferred files• Worked with printer company technicians to network new MFP machines
and set up users to scan• Supported end-users needing to remote in from home and client locations• Set up smartphones, tablets and iPads to receive work email
Other Guy IT 55 hours over 3 months =Total $6183.00
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Numbers: 66 Service Requests; 55 Hours
55 hours @ $125/hr. =Total $6875.00
• Software updates overnight and/or within 1 business day of request• Set up new users in hosted Exchange including forwarding existing email
boxes to other users, cancelled user accounts etc.• Set up new PCs and thin clients and transferred files• Worked with printer company technicians to network new MFP machines
and set up users to scan• Supported end-users needing to remote in from home and client locations• Set up smartphones, tablets and iPads to receive work email
Other Guy IT 55 hours over 3 months =Total $6183.00
Managed Anti-Virus Monitoring and Remote Remediation Automated Patch Management On-site Support (when required) Technical Assistance Center Manage Summary Reports Regularly Scheduled CIO Mtgs Onsite BURR service
Monthly ContractSaved $692.00 +
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Numbers
Benefits of an MSP monthly contract: Known, fixed monthly costs Proactive on-going service Routine daily, weekly, monthly and by-request managed services Fully certified IT experts with broad knowledge base 24x7 help desk available to all end-users Service Level Agreement
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Hardware: Time and Money.
• Time – Hardware Soft Costs• Compare products and vendors• Research network compatibility• Return and re-purchase
• Money – Hardware Hard Costs• Cost of hardware• Shipping• Installation/Setup• Restocking fees
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Hardware: Time and Money.
Used Dell Laptop• Windows Vista Home Edition• No Microsoft Office
$400.
Windows 7 Pro OS $150
Microsoft Office 2010 $300.
Setup (4 hrs. @ $150/hr.) $500.
Total Hard Costs $1350.
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Hardware: Time and Money.
Used Dell Laptop• Windows Vista Home Edition• No Microsoft Office
$400.
Windows 7 Pro OS $150
Microsoft Office 2010 $300.
Setup (4 hrs. @ $150/hr.) $500.
Total Hard Cost $1350.
New Laptop• Includes latest OS
$520.
Microsoft Office 2010 $300.
Setup Included $0.
Total Hard Costs $820.
Saved $530.00 + 3 yr. refresh+ 8 hr. replacement SLA+ Fully managed & maintained
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Benefits of HaaS model: Fully managed purchasing process Technology integrates with your environment Installation included Hardware becomes Opex Includes hardware refresh every 3 years –
keep current over time keeps productivity up Ensures all end-users are
fully up-to-date all the time
Let’s Talk Hardware
Fandotech © 2013 | www.fandotech.com
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Let’s Talk Cloud
Virtual Servers means…• Reduced Operating Expense• Redundant Operating Resources• Expandable Computing Resources• Increase Security• Operational Continuity Virtual desktops allows for …
• Remote Accessibility• Maximum Availability• Increased Security
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Let’s Talk Cloud
Mobile Workforce
App
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Let’s Talk Cloud
Benefits of virtual services: High availability of services Accessibility for your mobile workforce Higher level of “hardware” for the same cost as physical gear Rapid deployment of satellite offices Pay for what you use – expand and contract services on-demand
+/- Storage +/- CPUs +/- RAM +/- VPS
Leverage our capital – we keep up with the latest and you benefit Don’t need to invest in your own hardware or facilities management Redundant cooling, power and Internet
Secure and compliant SSAE/16 data center facility Disaster recovery measure to ensure maximum uptime
Fandotech © 2013 | www.fandotech.com
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SustainIT Features Benefits
180 Covers all desktops and/or all serversat your location.
Resource augmentation. Fixed monthly cost no limit to support hours.
360 + Hardware as a Service (HaaS). Transfer Capex to Opex. 3yr renewal plan. Spares available.
360v + Infrastructure as a Service (IaaS)
Increased cost savings. Increased mobility and availability. On-demand resource expansion and contraction. More robust disaster recovery solution.
Managed Anti-Virus Monitoring and Remote Remediation On-site Support (when required) 24x7x365 Technical Assistance Center Systems Management Summary Reports Regularly Scheduled CIO Meeting Anti-virus for all assets Survive™ Backup Service Automated OS Patch Management
SustainIT Managed Services
Fandotech © 2013 | www.fandotech.com