the consumers guide to a healthy home - telnic image … · the consumers guide to a healthy home...

The Consumers Guide to a

Healthy Home

Read this guide and you’ll discover: « How to find a competent, professional carpet cleaner. « How to avoid carpet cleaning scams. « Five costly misconceptions about carpet cleaning. « A complete range of cleaning packages to meet your needs. « How to have “Carefree Cleaning”. « Which method cleans best. « Our 100% no-risk cleaning guarantee! « The mistakes to avoid when choosing your carpet cleaner. « Do you want a clean, healthy carpet? « What your neighbours are saying.

Freephone: 0800 695 8006

E: [email protected]

The Carpet Cleaning Company “We don’t cut corners…we clean them!”

mailto:[email protected]

Dear Reader, Finding and choosing a professional carpet and upholstery cleaning specialist is not easy.

Why? Because you’re bombarded with misleading advertising, confusing claims and simply bad information. Then there are the unbelievably super low prices and high pressure sales to unqualified cleaners and near to useless cleaning methods which are employed. So how do you find a qualified, competent, professional carpet and upholstery cleaning specialist who’ll deliver what was promised? You can make a start by reading this guide. In this fact filled booklet you’ll discover: how to avoid carpet cleaning scams, mistakes to avoid when choosing a carpet cleaner and the steps that lead to fresh, clean and healthy carpets and furnishings. In writing this guide we wanted to help you to better understand carpet and upholstery cleaning so that armed with this information you would be able to make informed decisions and choices and get the best from the cleaning company you employ. If you have any questions or perhaps require further explanation on a particular issue please call us. We’ve dedicated our business to educating our customers and so we’d be delighted to assist you.

100% No-risk guarantee We want you to be super-pleased, no correction; we want you to be

absolutely delighted with every carpet and upholstery job we do for you. So each job comes with our risk-free guarantee. What does this

mean for you? Simply; if you aren’t completely satisfied with our work all you have to is call us within 2 days of your clean and we’ll re-clean the

problem area again at no cost to you. If you’re still not pleased you’ll pay nothing. Most companies won’t or can’t guarantee their work however; we believe that nothing is more important than a happy and satisfied customer. Should have any questions or concerns about our work you

are invited to

call Sue now on 0800 695 8006

Susan & Gerard J Loughead FInstSMM

…are the owners of The Carpet Cleaning Company. They’ve been in the Cleaning Service Industry for over 7 years.

The Carpet Cleaning Company is a Certified Firm of the internationally renowned Institute of Inspection, Cleaning and Restoration Certification (IICRC). This is the world’s leading certification and educational body for the cleaning and restoration industry. We are also fully paid up members of the National Carpet Cleaners Association (NCCA) membership number M1666. You are cordially invited to call the NCCA on 0116 271 9550 to confirm the company’s current operating and insurance policy status.

The Carpet Cleaning Company promotes a healthy home environment through much improved indoor-air-quality and is dedicated to helping homeowners get the highest return from their carpet, soft furnishings and hard surface floor investments. Your enquiries are most welcome; we will gladly answer your questions over the phone.

Five costly misconceptions

1. You should wait as long as possible before cleaning your carpet. No! Dirt is an abrasive; so every time you step on your carpet you grind it into the carpet fibres. This cuts your carpet as surely as if you’d used a knife; the cutting action causes your carpet pile to wear out faster. It follows that a clean carpet will outlast a dirty one. Of course regular vacuuming will help but by itself it is not enough. So the longer you put off having your carpet professionally cleaned the more likely it is that damage will occur and the greater likelihood of an early replacement and general upheaval. 2. The only reason to have the carpets cleaned is to remove the dirt. No! As you probably know outdoor air contains an array of pollutants; pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust fumes and much, much more.

When you enter your home you carry these pollutants in with you via your clothing, footwear, skin and hair. Not surprisingly then these chemicals and toxins end up in your carpet. Allergies, asthma, emphysema and other respiratory problems can be triggered or even made worse as a result of the poor air quality of the indoor environment 3. One method of carpet cleaning is as good as another.

No! Each situation will determine the most effective type of carpet cleaning to employ and this will depend upon the fabric that the carpet is made from. It is therefore extremely important to know beforehand how and why a particular method is to be employed and what the outcome of the clean is likely to be in terms of the resulting presentation and hygiene. The most important aspect is to ensure your carpet cleaner is fully qualified as an IICRC

certified technician and the company itself is a member of the National Carpet Cleaners Association (NCCA). 4. Having the right equipment is all a company needs to clean your carpets properly. Not True! Many companies own good equipment but the employees who put it to use are not properly trained or qualified. More good reasons to choose your carpet cleaner carefully. Check for the appropriate qualifications and ask to see certificates. As mentioned above the minimum requirement should be to be Institute of Inspection, Cleaning and Restoration Certified (IICRC) and a member of the NCCA. These qualifications are arrived at by formal written examination and hands on experience. 5. The company that offers the lowest price is the company you should hire.

No! We’ve seen so many problems arise from super-low bid companies that we suggest you think twice about hiring the company with the lowest quote. The two most common problems are: 1. The price may not be for the services requested and arranged. The company hired may only be equipped to remove dirt from your carpet. Yet you wanted the complete removal of pollutants such as dust-mites and their allergen, pollen, fungus etc. 2. The price advertised may not be the price you pay! Many home owners have learned from hard experience that the low price they saw advertised lasted until the carpet cleaner arrived at their home. Then under pressure they end up paying for a variety of add-ons (See Bait and Switch tactics page 5)

about Carpet cleaning

Service Package 1 1 - Heavy duty vacuuming A high-speed, commercial vacuum will be used for maximum dry soil removal.

Pre-conditioning - 2 Specially formulated solution will prepare your carpet for maximum soil

suspension

3 - Spot removal Professional spotting solutions will be used in attempting to remove persistent spots. Fabric safety remains of paramount importance.

Furniture moving - 4 Move it yourself before we arrive and save money with our Open Plan

saver scheme.

5 - Heavy duty soil extraction Our cleaning techniques are unsurpassed! Your carpet will have that ‘like new’ appearance and thorough soil removal. Results…? Extended carpet life and a healthier indoor environment for you and your family.

Final finishing - 6

We’ll carefully groom your carpet’s pile, resulting in uniform drying and a finished, detailed appearance...fresh and soft as a cloud once more!

Professional Carpet Cleaning

No Furniture? Move it yourself and save! Save us time

and we’ll save you some money! Ask about our “OPEN PLAN” saver scheme.


Pre-conditioning - 2 Specially formulated solution will prepare your carpet for maximum soil

suspension

3. Spot Removing Professional spotting solutions will be used in attempting to remove persistent spots. Fabric safety remains of paramount importance.

Furniture moving - 4

The utmost care will be exercised in moving furniture during cleaning. Moisture-resistant protectors will be placed under legs to avoid rust or

furniture stains.

5 - Heavy duty soil extraction Our cleaning techniques are unsurpassed! Your carpet will have that ‘like new’ appearance and thorough soil removal. Results…? Extended carpet life and a healthier indoor environment for you and your family.

Carpet protector - 6

Your carpet will be carefully treated with genuine DuPont Teflon™ carpet protector by our trained and qualified technician. For a small investment

you’ll get a great return with added protection from soil and many staining agents.

7 - Final Finishing We’ll carefully groom your carpet’s pile, resulting in uniform distribution of the DuPont Teflon™ for maximum protection along with a finished, detailed appearance.

Simply The Best! Our unique SOIL EXTRACTION process can be applied with complete safety. Removing residues from previous cleanings, it leaves your carpet clean from “top to bottom!” Gritty soil cuts fibres, reducing carpet life while creating unsightly traffic lanes. SOIL EXTRACTION extends carpet life and enhances appearance

IICRC-Certified Technicians

All our technicians are involved in ongoing programmes of training and advanced certification through the international certifying body The Institute of Inspection, Cleaning and Restoration Certification


Pre-conditioning - 2

Specially formulated solution will prepare your carpet for maximum soil suspension

3. Spot removal Professional spotting solutions will be used in attempting to remove persistent spots. Fabric safety remains of paramount importance.

Furniture moving - 4

The utmost care will be exercised in moving furniture during cleaning. Moisture-resistant protectors will be placed under legs to avoid rust or

furniture stains.

Heavy duty soil extraction - 6 Our cleaning techniques are unsurpassed! Your carpet will have that

‘like new’ appearance and thorough soil removal. Results…? Extended carpet life and a healthier indoor environment for you and your

family.

7 - Carpet protector Your carpet will be carefully treated with genuine DuPont Teflon™ carpet protector by our trained and qualified technician. For a small investment you’ll get a great return with added protection from soil and many staining agents.

9 - Final finishing We’ll carefully groom your carpet’s pile, resulting in uniform distribution of the DuPont Teflon™ for maximum protection along with a finished, detailed appearance.

5 - Cleaning exposed skirting boards Heavy furniture is difficult to clean behind. So while we move your furniture from it’s original position to clean carpet beneath it, we’ll also clean all the dust and soil from exposed skirting boards…an important extra service for you!

Airspace deodorising - 8 Nuisance odours will be neutralised in each room cleaned leaving the

whole area smelling as fresh and clean as it looks!

You get perpetual appearance protection with our exclusive Care Free Maintenance programme

We put an end to: unsightly spills and

spots, rapidly soiling traffic areas and

unnecessary wear due to gritty, abrasive soil.

The Care Free Maintenance Programme™ provides: PERPETUAL APPEARANCE PROTECTION; it’s like getting two cleanings for the price of one, the second at no additional charge. INVESTMENT PROTECTION; programmed removal of gritty soil to double your carpet, upholstery and curtain life. With an upfront 50% discount and “easy-on-the-budget” monthly payments you receive this new cleaning concept in low-cost, high-maintenance, high-quality, year round cleaning service. See full details over the page.

The cleaning method we use for this programme has been awarded the British Allergy Foundation’s seal of approval. So, if you want to; preserve your fine furnishing and save on the cost of replacement, keep them hygienic, fresh and looking good, for as long as possible, then this is the package for you.

This is what you’ll receive:

ü ½ Price initial cleaning and protector. To help you get started with this programme we’re only going to ask you to pay half the price for the first clean and protector application. This is the start of some of the huge savings and benefits you’ll now be able to take advantage of through your subscription.

ü Free Bottle of professional spot remover. We’ll leave you with a bottle of professional spot remover and a spot removal guide after your first cleaning so you can deal with small day to day spillages. If you can’t take care of the problem yourself then call us and we’ll work on the spot at no additional charge (see below for details).

ü Free emergency spot removal visits (2 visits for every 12 month period, normally £75.00 per visit for the first hour). Should you have an accidental spillage on your furnishings specifically included within your plan and you can’t remove it yourself, even with the professional spot remover, then all you have to do is call us out we’ll do our very best to remove the spot for you.

ü Free highlight clean. Every 6 months and between each full clean, we’ll return and clean the main areas to prevent the ugly traffic lanes from re-appearing.

ü One full and very thorough clean and protector application every 12 months. At the end of each 12 months of your programme we’ll re-clean and top-up the protective coating to all carpets and furnishing you have included within your Care Free Maintenance Programme ™.

Care Free Maintenance Programme™

As you can see there is tremendous value built into the Care Free Maintenance Programme™. Your carpets and fine furnishings need never look or smell dirty again. They will certainly last much, much longer and save you replacement costs over the longer term. In fact, you’ll only change them because you fancy a change, not because they look dreadful. If you do replace them then your programme will cover the new furnishings exactly where the old ones left off. I’m sure you must be thinking, how can they possibly afford to give so much away and still remain in business? Thanks for the thought but, we’re thinking long term and anticipate that you’ll want to keep your programme running for a few years and maybe add other items to it along the way. Plus we get to know all about your furnishings; how to best look after them and so our job is made that much easier. Our company also gets to build up a strong base of clients with similar concerns and this supports our longer term future. It allows us to better to plan the way ahead, invest in newer technology, equipment and training for our staff. So you can see that both parties greatly benefit from the Care Free Maintenance Programme™, it’s a win, win situation. To get started all you have to do is complete and sign a simple agreement form, work order and standing order and we’ll take care of the rest.

A Typical example might be: A carpet cleaning with protector costing £120.00

would be offered to you at ½ of the price of the initial cleaning so the cost would be £60.00.

Then £10.00 per month, with a free highlight clean in 6 months time, 2 free emergency spot removal visits (if required) and a full clean in 12 months with a further application of carpet protector.

Professional Upholstery Cleaning

Service Package 1 1. Complete testing - you’ll be informed if we anticipate

problems. 2. Thorough vacuuming to remove dry soil. 3. Detailed pre-spotting as required. 4. Pre-conditioning to suspend ground-in-soil. 5. SOIL EXTRACTION - gentle but thorough, rinsing with

maximum extraction. 6. Post cleaning, touch-up and finishing


problems. 2. Thorough vacuuming to remove dry soil. 3. Detailed pre-spotting as required. 4. Pre-conditioning to suspend ground-in-soil. 5. SOIL EXTRACTION - gentle but thorough, rinsing with

maximum extraction. 6. Careful selection and application of Teflon™ or PROmite™

fabric protector, depends on type of fabric. 7. Post cleaning, touch-up and finishing.


problems. 2. Thorough vacuuming to remove dry soil. 3. Solvent pre-treatment to emulsify oils in arm and

headrest areas. 4. Detailed pre-spotting as required. 5. Pre-conditioning to suspend ground-in-soil. 6. SOIL EXTRACTION - gentle but thorough, rinsing with

maximum extraction. 7. Deodorising and sanitising to assure greater protection. 8. Careful selection and application of Teflon™ or PROmite™

fabric protector, depends on type of fabric. 9. Post cleaning, touch-up and finishing.

Professional Curtain Cleaning


problems. 7. Thorough vacuuming to remove dry soil. 8. Gentle hand cleaning with special solvents virtually

eliminates shrinkage, fabric separation and the inconvenience of taking down and re-hanging.

9. Deodorisation. 10.Post cleaning, touch-up and finishing.


problems. 8. Thorough vacuuming to remove dry soil. 9. Gentle hand cleaning with special solvents virtually

eliminates shrinkage, fabric separation and the inconvenience of taking down and re-hanging.

10.Deodorisation. 11.Application of “Alltec Fabric Protector” for enhanced

protection from soils and stains. 12.Post cleaning, touch-up and finishing.

Special Reader Offers

Which method cleans Best?

There are two primary methods of carpet cleaning; ‘dry’ cleaning and hot water extraction. Both methods use water to a greater or lesser extent some of these methods are outlined below. We use each of the systems described below. Thermadry - This unique process combines the superior results of a wet cleaning system with all the benefits you’d expect from a dry- cleaning system - carpets are dry within the hour. Thermadry cleans, sanitises (hospital grade disinfectant), deodorises and applies a DuPont Teflon carpet protection, if required. It is guaranteed not to shrink your carpets. It is also environmentally friendly; soil-attracting sticky residues are history. It is a very quiet system. Absorbent pad - Primarily used for maintenance work especially in commercial settings or to assist with the removal of remaining moisture following a wet clean.

The carpet is pre- sprayed with a shampoo, then an absorbent wool pad is placed under a rotary machine and ‘played’ over the surface of the carpet, absorbing the soil as it moves along. The pads are changed frequently and as required. Dry, absorbent powder - The dry-compound method spreads moist, absorbent powder across the carpet this is then agitated between the fibres into the soil. When dry it is removed using a vacuum cleaner. A useful method when other water based methods would cause shrinkage or dye migration. Hot water extraction - A hot water cleaning solution is forced under pressure into the carpet pile and is immediately vacuumed away (the nearest we can get to a washing machine cycle). A very powerful system which can only be used effectively in qualified hands and when safe to do so. Drying times may be extended when smaller, portable machines are used.

Our Cleaning

Guarantee Our company offers a

100% guarantee of satisfactory workmanship* on all our services. The only reason we can make such an offer is because we believe passionately in our

service. The equipment we use is unique and our processes are unsurpassable. Additionally, we select only the type of

staff you would invite into your home or business and train them to be experts in

their field. So relax; we gladly accept responsibility for your furnishings when we

are your guest.

Our responsibility is to serve you well…always!

*Please read our guarantee described on page 2 of this booklet.

Mistakes to avoid when

Choosing a carpet cleaner based on equipment alone

No question, your carpet cleaner needs first rate equipment but, he also needs something else. He needs employees who are skilled at operating the equipment. For instance; many companies have powerful hot water extraction machines but very few companies ensure that their employees go on a formal course of instruction in their specific use. The best way to ensure that the carpet cleaner’s employees have been trained properly is to ask to see written proof of the company’s and the employee’s Institute of Inspection, Cleaning and Restoration Certification (IICRC). Choosing a carpet cleaner based on price Low price might be a problem in three ways: (1) Low prices are the bait that attracts the phone call. Once the cleaner gets into your home you are pressured into a much more expensive job. (2) Low price is usually for single

process cleaning. When this is explained the consumer will usually opt for the more thorough dual-process clean and so the price goes up, usually by quite a bit. Choosing a carpet cleaner based on a single telephone call. Instead, invite the person to your home and ask for a detailed, written quotation. You’ll know exactly what is being recommended and most importantly, why! It will allow you time to think and decide what’s best for you. Choosing a carpet cleaner that doesn’t offer a money-back guarantee. In our view every carpet cleaning company should be accountable for its work and if you don’t receive what was agreed up front then you shouldn’t have to pay. Not all carpet cleaners offer a guarantee or where they do it is usually “limited” to some degree. Where a guarantee is offered make sure you it is included, in writing, with his written quotation.

choosing a

Carpet Cleaner Choosing a carpet cleaner who isn’t certified by the IICRC

Assuming your carpet cleaner isn’t a close friend then you may not know whether he has the breadth of experience and/or knowledge that is required to make your carpets and furnishings clean and healthy and looking great once more. IICRC qualified individuals have all the training and experience necessary to know what and more importantly what not to do. They are in possession of formal qualifications won through formal examination and ongoing study. They are required to keep their accreditation up to date and encouraged to attain higher levels of advancement in their chosen career.

Choosing a carpet cleaner who isn’t a member of the National Carpet Cleaners Association (NCCA) The NCCA is the foremost trade association in the UK for carpet cleaners who are dedicated to: (1) Being honest and ethical in their business practises. (2) Staying current on the latest carpet and furnishing cleaning methods and (3) Maintaining the highest levels of customer service and satisfaction. When you engage the services of a member of the NCCA you are making a very wise decision.

“Not all carpet cleaners offer a guarantee”

Do you want a clean and

Healthy Carpet? Which is more important to you: a clean carpet or a clean and healthy carpet? Yes, I assure you there is a difference, a very big difference! Each carpet cleaning method has advantages and disadvantages. Some methods will remove the dirt. Other methods will remove both dirt and grease. Still others will remove virtually all foreign material. And yes some carpet cleaning methods are more expensive than others. So if all you’re looking for is a cheap, rinse-the-dirt-off-the-top clean then may I respectfully ask that you call another company. If, however, you want to protect your health, the health of your family from the countless pollutants and dust mites that reside in your carpet, if you want to protect the financial investment in your furnishings then you are invited to call us. You’ll receive a written quote with no cost or obligation to yourself.

Ultimat

To keep your carpets well maintained we recommend that you purchase an Ultimat walk-off mat to protect the entrances to your home. They are of a commercial grade quality, reasonably priced and stop the dirt and wet at the entrance way. Customers who have bought an Ultimat cannot speak highly enough of them and we hope you will too. « Eliminates mud, water, oil,

dirt from feet, paws and wheels.

« Machine washable, hose down or hand-wash.

« Material is a mixture of moisture absorbing viscose and hardwearing polyester.

« Non-allergic drastically reduces dust levels in the home.

« Heavy-duty virtually indestructible for the busiest home doorways.

« Guaranteed to last for 5 years, advanced construction.

How to Avoid carpet cleaning scams and rip-offs!

L UNBELIEVABLY LOW PRICES To some degree we are all attracted by low prices because we are keen to work within a budget. How ever some carpet cleaners use price as the ‘bait’ for their false and misleading advertising. They offer a cheap price; usually somewhere between £9.95 and £12.95 per room and then, once they are in your home, they ‘switch’ by pressuring you into buying ‘add-ons.’ It’s as if you were buying a car and found that the dealer was charging you extra for the tyres and steering wheel. Professional carpet cleaning is not cheap, as some unethical carpet cleaners would have you believe and for the unwary consumer it can prove to be a very costly and stressful exercise.

L BAIT AND SWITCH In addition to ‘switching prices’ they may switch the cleaning system. Hot water extraction is a ‘dual-process’ of shampooing or heavy pre-conditioning, followed by hot water extraction cleaning. Unfortunately, unethical carpet cleaners often use dual process as a bait-and-switch technique. First, they ‘bait’ you with a basic cleaning (single) process at an unbelievably low price. Then, when you call, they try to switch you to a more expensive dual process cleaning. If you are not taken in by this technique and decide to take them up on their original offer you’re likely to receive very poor workmanship as there is very little, if any, profit in it for them!

Looking after your newly cleaned surfaces

Okay, so your carpets are looking great and you might even be thinking about eating-off that fresh, newly cleaned ceramic tile or natural stone floor in the kitchen, it looks so good. What’s next? The question we are often asked is “how can I keep it looking like this for longer?” Well, the most obvious and effective way is to ensure that you keep to a daily, planned programme of maintenance. In its simplest form this might consist of regular vacuuming, perhaps, using an untreated dust mop and occasionally a barely dampened mop on your hard floors. To assist our clients to carry out these cleaning tasks more effectively we have created two FREE Client Information Sheets which are available to you upon request, more in the pipeline. They are for the maintenance of: 1. Carpets 2. Natural stone, ceramic tile and masonry. 3. Laminates and real wood floors (in the pipeline).

We have also sourced several very cost effective products to assist your efforts and protect your investment. Our client’s favourites are shown over the page. If you need help or advice or you are interested in a specialist product not currently available please call the office and we’ll do our best to help. Sorry products for the UK only.

Specialist Cleaning Products

Stone Soap

The easy way to clean, protect and maintain all types of natural stone and ceramic floor tiles:

1. Cleans and protects in one-step, leaving a lovely, fresh smell. 2. Non-slip, natural appearance (enhances the colour over time). 3. Water insoluble and dirt repellent. 4. Environmentally friendly, 100% natural product. 5. Easy to apply with a mop or scrubber drier.

(A 1 litre bottle will make up to 1000 litres of cleaning solution.)

Prices; 1 Litre £11.50, 2 Litres £18.00, larger quantities and prices are available upon request. Post and Packaging; £2.50 per item, free on all orders* over £18.00.

Carpet Spotter/Stain Remover (The latest Micro-splitting Technology)

A new and amazing product suitable for use on all types of carpet and upholstery. The liquid is clear, odourless, non-foaming and non-re-soiling. It doesn’t contain any potentially harmful detergents, bacteria, enzymes or optical colour brighteners. So safe in fact that it is hypoallergenic. This product is ready for immediate use.

Prices; 500ml bottle with spray trigger action £5.95, 2 x 500ml bottles £9.95, larger quantities and prices are available upon request. This product is free when you join the Care Free Maintenance Programme™.

Post and Packaging; £2.50 per item, free on all orders* over £18.00.

Order Line: 0800 695 8006

Client Testimonials

What your neighbours have said about our work:

Mrs J Latham, Macclesfield: Better than I expected. Fabulous results! Mrs Diane Smith, Heald Green: Extremely happy with the results, carpet came up like new.

Mrs Barbara Holding, Wilmslow: …excellent they made it look like a new house, I couldn’t believe it! Kitchen and Breakfast Room were badly soiled as was the upholstery. Now they look like new. Totally trustworthy I was able to leave them without fear.

Mr Michael Parry, Mottram St Andrew: Very professional...clean carpets and sofa.

Mrs Anne L Gemmell, Bramhall: Very professional all round; from start to finish…very efficient service. Carpets looking as good as new.

Mrs E M Pantelireis, Altrincham: Very professional no nonsense approach - delivered all that had been agreed. The carpets look like new and feel more hygienic.

Mrs M Wright, Bramhall: Excellent. I was sceptical at first that you could live up to your claims but my fears were unfounded. Both my carpets and suite look like new. Absolutely delighted. Mrs S L Henderson, Cheadle: Punctual, pleasant to deal with - good clean job.

Mrs Joanne Rode, Bramhall: Thank you - we now don’t need to replace our carpets!

Mrs Patricia Dean, Cheadle Hulme: Extremely efficient, well run company giving terrific results…left my house in excellent order when they had finished. Mrs J M Rogers, Rainow: Very efficient…carpets cleaned well, has given them a new lease of life!! I will recommend them to a friend with confidence you will do a good job.


Mrs Lyndsay Fern, Adlington: Professional and efficient…honest approach. Deliver what you promise. Mr C Raccani, Rainow: Highly professional, efficient service from a first rate company. I can’t recommend Healthy Home highly enough…Our carpets are like new, our home has been transformed! Mrs Heather Johnston, Biddulph: Quick, clean, efficient, knowledgeable - excellent ‘after sales’ service nothing was too much trouble. Mrs C Clunn, Bollington: Excellent, very impressed. All marks removed on the sofas including those left by previous cleaner…red wine on the carpet…nowhere to be seen. A very professional company very impressed with the results will use you again and again. Mrs Penny Lines, Macclesfield: Sue and Gerard are the most courteous and professional people you are ever likely to meet. I am thrilled with the results of Healthy Home’s service. I feel I have gained valuable peace of mind for the future and a better return on investment from my carpets. Mrs Lisa Webb, Mow Cop: A very good and professional company. Although my beige carpets are only 12 - 14 months old, we are renovating a property on our land and our driveway has only just been done. They were filthy and I didn’t believe they could be brought back to their new state. They were! A fantastic job! Mrs L Forbes, Wincle: Excellent…My Turkish rug was very, very dirty. Healthy Home returned it restored to it’s former beauty, much to my amazement and delight! Mrs Toni Watkins, Tytherington: Incredibly professional and knowledgeable. Bedroom carpet/en-suite carpet restored to as new condition. Problem stain removed which improved the overall appearance of the carpet.


Lord and Lady Davies of Coity, Bramhall: Dear Sue and Gerard, we would like to take this opportunity to thank you for the excellent service you gave. The carpets look superb and we liked the fact that there was no mess and that they dried quickly. We would have no hesitation in telling other people about you and your very professional manner. Thank you very much! Mrs Deborah Newton, Rainow: A conscientious, trustworthy and enthusiastic company, which we would definitely do more business with. Badly stained quarry tile floor is restored to almost new. Our sparkling floor is the first step toward making our new house into a lovely home! Ms Barbara Webb, Bollington: Efficient, friendly, local. ‘Tracks’ eradicated, stone floor restored to original appearance. Mr Geoff Vickers, Timperley: I would like to take this opportunity to thank you for the very impressive cleaning you have done on our hall, landing and stair carpet. The result was more than we could have hoped for. The carpet has been down for 17 years. Yvonne and I had talked about replacing but, since you came and did your bit the carpet really looks like new. As and when the circumstances arise I will have no hesitation in recommending you to my friends and relatives. Mrs Viv Grundy, Mottram St Andrew: Delivered a complete package of individual care and attention. Sue and Gerard have restored my carpets to their former glory saving me the time and expense of replacing them. The service provided is true value for money and I am thrilled with the results.

© 2006 The Carpet Cleaning Company - Freephone 0800 695 8006

the consumers guide to a healthy home - telnic image … · the consumers guide to a healthy home...

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