C I T Y O F O R L A N D O

The

Construction Industry Council of Central Florida

Timothy L. Johnson, AIA/NOMAPermitting Services Division Manager

City of Orlando

C I T Y O F O R L A N D O

Economic Development Department

City Planni

ng

Permitting

Services

Code Enforcement

Business

Development

Downtown Development Board & Community Redevelop

ment Agency

Transportatio

n Plannin

g

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Permitting Services Division

Building Departme

nt

Fire Departmen

t

Planning/Zoning

Finance Departme

nt

Public Works

Permitting is a combination of severalCity Departments- servingas a ONE stop for development

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting Services Division

Business Tax

Receipts

Customer Service

Plans Review

Inspection Services

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Tim Johnson- Division Manager- 407.246.2075Bob Pike- Building Official- 407.246.3306Traci Parker- Customer Service Manager- 407.246.2803Keith Grayson- Chief Engineering/Zoning Plan Review- 407.246.3234Don Fields- Chief Building Plan Review- 407.246.2654Jack Richardson, P.E.- Fire Protection Engineer- 407.246.3150Donald Pittman- Inspections Services Manager- 407.246.2805Roy Eden- Chief Building Inspector- 407.246.3551Ron Terry- Chief Electrical Inspector- 407.246.3544Olivia Boykin- Chief Engineering Inspector- 407.246.3223Jennifer Moreau- Asst to the Division Manager- 407-246-3311Thea Walker, Economic Development Coordinator- 407.246.2679Sherita Polke- Client Relations Coordinator- 407.246.3273

Permitting Services is comprised of 80 staff, dedicated to Customer Service!

Key Managers to Know and Contact:

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Number of Applications increased by 8.5% from 2012 to 2013

2008 2009 2010 2011 2012 2013

23,542

18,69217,690

19,706

24,820

26,930

Applications Received

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Number of Permits Issued increased by 23% from 2012to 2013

2008 2009 2010 2011 2012 2013

22,428

17,641 16,90318,542

23,145

28,469

Permits Issued

C I T Y O F O R L A N D O

Building35%

Mechanical11%Electrical

24%

Plumbing14%

Fire7%

Engineering9%

Permits Issued by Discipline 2013

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Number of Inspections Increased by 42.3% from 2012 to 2013

2008 2009 2010 2011 2012 2013

85,342

65,675 60,41858,794

71,233

101,384

Inspections Performed

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Building40%

Mechanical8%

Electrical23%

Plumbing15%

Fire6%

Engineering8%

Inspections by Discipline 2013

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Building and Fire Code

Appeals Board

•Hears Building and Fire Appeals Cases•Meets Monthly •7 Members from the Community

Permitting Advisory

Committee

•Met for 18 Months to review our Process and made recommendations to streamline the process

•16 Members from the Community

Permitting Services Division

*Bi-Monthly Industry Update for the HBA

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Customer Service is an action word for Permitting-Some of our key features include:

• Plan Review for Residential- Five Days• Plan Review for Commercial- Fifteen

Days (some projects may take longer)• On-line Payment of Permit Fees• On-Line Checklists• Pre submittal/Pre design meetings

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

We also have Community Educational Sessions-Some of the past topics include:

• The Platting Summit• When Do I need a Permit?• Signs and Accessory Structures• Orlando Builds• Green Building• Solar Energy Presentation• Stucco Installation • Pools and Spas

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

We are Busy…..

• There was a 40% increase in the number of applications received over the previous two years

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

We are Busy…..

Visitors in the Lobby Increased by 11.2% from 2012 to 20132008 2009 2010 2011 2012 2013

27,56029,456 30,544 31,146

33,251

36,987

Visitors in our Lobby

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

In 2013-We increased our staff to keep pace with industry-

• 5 New Permit Technicians• 1 Fire Plans Examiners• 4 Construction Inspectors• Currently adding additional staff to

assist with the call volume

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

In 2013-We created an in-progress Roof Inspection

• Only on Re-Roof Permits• Homeowners confidence is increase• Helps to prevent unlicensed activity, by

checking the project before it is completed.

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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

This year-We are launching a Pilot Appointment Program-• Assist with wait times in the lobby• Individualized help for Customers• No waiting• Ensures that applications are complete

• More to come……

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

This year-Economic Development Information System (EDIS)

• We will have an RFP to replace our current Tidemark System• The new system will include Electronic Plan Review• Our current system is more than 10 years old

• More to come……

C I T Y O F O R L A N D O

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Questions?