the clientele mindset
DESCRIPTION
Staff Training for Camps - teaching staff how to greet guests and clients and make them feel at home.TRANSCRIPT
The Clientele Mindset
(or… thinking like a professional camp person)
Being The Best
As Michael Brandwien says “Camp is fun but it’s also a real job with real responsibilities”
Being The Best
Here is a list of things that we highly value at our camp – things we can do as staff that show we are acting as professionals (thanks Michael):
Being The Best
We put God at the centre of all that we do
Being The Best
We employ the 4 S’s (Safety, Servanthood, Stewardship, Self Esteem) in all of our decision making
Being The Best
We carry First Aid Kits and whistles whenever we are supervising children
Being The Best
We know every child’s name in our cabin before they arrive
Being The Best
We introduce ourselves to, and shake hands with everyone we meet
Being The Best
We address camper parents, guardians and grandparents as Mr. or Ms (we also will ask their name if we don’t know it)
Being The Best
We have a clean and presentable (not wrinkled) uniform on every opening and closing day
Being The Best
We always say “thank you”, “please”, “you’re welcome” and “I’m sorry”
Being The Best
We treat everyone with respect
Being The Best
We will be punctual (there is a “You Should Have Already Been Here” bell)
Being The Best
We always view the camp through the eyes of a “director” and will take the initiative to do what needs to be done (i.e. Pick up litter, set tables, empty garbages & put in new garbage bags, refill empty paper towel holders & soap dispensers)
Being The Best
We treat every child as unique and valuable
Being The Best
We value creativity and imagination but not gossip and complaining
Being The Best
We always put people before programmes
Being The Best
We lead by example
Being The Best
We always put first the children in our care
Being The Best
We never use negative self-talk so that we are teaching good self-esteem by example
Being The Best
It’s about Honour
It’s About HonourHonour is: High respect, as that shown for special
merit; esteem: the honor shown to a Nobel laureate.
Good name; reputation. A source or cause of credit: was an honor to the
profession. Glory or recognition; distinction. A mark, token, or gesture of respect or
distinction: the place of honor at the table. A military decoration. A title conferred for achievement.
It’s About Honour
Honour is: High rank. The dignity accorded to position:
awed by the honor of his office. Great privilege: I have the honor to
present the governor.
It’s About Honour
Honour is: Honor Used with His, Her, or Your as
a title and form of address for certain officials, such as judges and mayors: Her Honor the Mayor. Principled uprightness of character;
personal integrity. A code of integrity, dignity, and pride,
that was maintained in some societies, as in feudal Europe, by force of arms.
It’s About Honour
Honour is… honours Social courtesies offered to
guests:
It’s About Honour
Honour is: tr.v. hon·ored, hon·or·ing, hon·ors
To hold in respect; esteem. To show respect for. To bow to (another dancer) in square
dancing: Honor your partner.
It’s About Honour
Honour is: To confer distinction upon
Others:
Swarming The Old Plaques 75th Anniversary