the clientele mindset

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The Clientele Mindset (or… thinking like a professional camp person)

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Staff Training for Camps - teaching staff how to greet guests and clients and make them feel at home.

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Page 1: The Clientele Mindset

The Clientele Mindset

(or… thinking like a professional camp person)

Page 2: The Clientele Mindset

Being The Best

As Michael Brandwien says “Camp is fun but it’s also a real job with real responsibilities” 

Page 3: The Clientele Mindset

Being The Best

Here is a list of things that we highly value at our camp – things we can do as staff that show we are acting as professionals (thanks Michael):

Page 4: The Clientele Mindset

Being The Best

We put God at the centre of all that we do

Page 5: The Clientele Mindset

Being The Best

We employ the 4 S’s (Safety, Servanthood, Stewardship, Self Esteem) in all of our decision making

Page 6: The Clientele Mindset

Being The Best

We carry First Aid Kits and whistles whenever we are supervising children

Page 7: The Clientele Mindset

Being The Best

We know every child’s name in our cabin before they arrive

Page 8: The Clientele Mindset

Being The Best

We introduce ourselves to, and shake hands with everyone we meet

Page 9: The Clientele Mindset

Being The Best

We address camper parents, guardians and grandparents as Mr. or Ms (we also will ask their name if we don’t know it)

Page 10: The Clientele Mindset

Being The Best

We have a clean and presentable (not wrinkled) uniform on every opening and closing day

Page 11: The Clientele Mindset

Being The Best

We always say “thank you”, “please”, “you’re welcome” and “I’m sorry”

Page 12: The Clientele Mindset

Being The Best

We treat everyone with respect

Page 13: The Clientele Mindset

Being The Best

We will be punctual (there is a “You Should Have Already Been Here” bell)

Page 14: The Clientele Mindset

Being The Best

We always view the camp through the eyes of a “director” and will take the initiative to do what needs to be done (i.e. Pick up litter, set tables, empty garbages & put in new garbage bags, refill empty paper towel holders & soap dispensers)

Page 15: The Clientele Mindset

Being The Best

We treat every child as unique and valuable

Page 16: The Clientele Mindset

Being The Best

We value creativity and imagination but not gossip and complaining

Page 17: The Clientele Mindset

Being The Best

We always put people before programmes

Page 18: The Clientele Mindset

Being The Best

We lead by example

Page 19: The Clientele Mindset

Being The Best

We always put first the children in our care

Page 20: The Clientele Mindset

Being The Best

We never use negative self-talk so that we are teaching good self-esteem by example

Page 21: The Clientele Mindset

Being The Best

It’s about Honour

Page 22: The Clientele Mindset

It’s About HonourHonour is: High respect, as that shown for special

merit; esteem: the honor shown to a Nobel laureate.

Good name; reputation. A source or cause of credit: was an honor to the

profession. Glory or recognition; distinction. A mark, token, or gesture of respect or

distinction: the place of honor at the table. A military decoration. A title conferred for achievement.

Page 23: The Clientele Mindset

It’s About Honour

Honour is: High rank. The dignity accorded to position:

awed by the honor of his office. Great privilege: I have the honor to

present the governor.

Page 24: The Clientele Mindset

It’s About Honour

Honour is: Honor Used with His, Her, or Your as

a title and form of address for certain officials, such as judges and mayors: Her Honor the Mayor. Principled uprightness of character;

personal integrity. A code of integrity, dignity, and pride,

that was maintained in some societies, as in feudal Europe, by force of arms.

Page 25: The Clientele Mindset

It’s About Honour

Honour is… honours Social courtesies offered to

guests:

Page 26: The Clientele Mindset

It’s About Honour

Honour is: tr.v. hon·ored, hon·or·ing, hon·ors

To hold in respect; esteem. To show respect for. To bow to (another dancer) in square

dancing: Honor your partner.

Page 27: The Clientele Mindset

It’s About Honour

Honour is: To confer distinction upon

Page 28: The Clientele Mindset

Others:

Swarming The Old Plaques 75th Anniversary