The CIO Programat Gartner Symposium/ITxpo 2010

To view the full agenda, visit gartner.com/us/symposium. 3

The World’s Most Important Gathering of CIOs and Senior IT Executives

Transitions: New Realities, Rules and OpportunitiesDrawing CIO delegates from across the Americas, the CIO Program at Gartner Symposium/ITxpo 2010, October 17 – 21, in Orlando, FL, is a one-of-a-kind experience specifically designed to help CIOs hone their business, technology and leadership capabilities, and prepare their organizations for coming challenges and opportunities.

Guided by a select group of Gartner analysts—many of them former CIOs themselves—you and your C-level peers will learn how to leverage the strengths of the new business atmosphere, address shifting corporate policies and priorities, and initiate transformative change.

This intensive program is the must-attend event for forward-thinking CIOs charged with shaping a cohesive IT strategy for competitive advantage next year and beyond. Plan now to join Gartner analysts and your fellow CIOs from the world’s leading companies to stimulate your thinking, formulate strategies and develop an action plan that will help solidify your leadership role and accelerate your organization’s success.

We look forward to seeing you in Orlando!

The CIO Program Difference• Actionable, providing advice and tools

for the choices you face now

• Valuable, expanding your thinking, accelerating your decision making and enabling you to test your ideas

• Practical, based on the experiences of working with more than 3,000 CIOs, and presented in a peer-to-peer environment

• Efficient, maximizing the value you receive over the course of four focused days

Mark P. McDonald Group Vice President Gartner Executive Programs

Colleen M. Young Vice President and Distinguished Analyst Gartner Research

4 Register today at gartner.com/us/symposium. To view the full agenda, visit gartner.com/us/symposium. 5

The Theme Transitions: New Realities, Rules and OpportunitiesIn a time of unprecedented business and technological change, CIOs are in uncharted territory. It’s no longer enough to reduce costs and conserve corporate resources; the demand for innovation increases every day, along with the need to invest in the technologies that enable it. Highly developed leadership skills are more crucial than ever, coupled with a profound understanding of emerging IT concepts that will provide long-term business value and competitive advantage for the enterprise. It’s a challenging time for CIOs, yet one that offers unrivaled opportunities for reinvention, growth and excellence.

Mastermind Keynote InterviewsAt Symposium/ITxpo, we invite the most influential executives and leading minds in the industry to sit down with our analysts and talk live and in-depth about their business, products, the future of IT, key trends such as cloud computing, corporate strategy and more.

Steve Ballmer, CEO, Microsoft Steve Ballmer joined Microsoft in 1980 and was the first business manager hired by Bill Gates. During the past 20 years, Ballmer has headed several Microsoft divisions, including operations, operating systems development, and sales and support. In July 1998, he was promoted to president, a role that gave him day-to-day responsibility for running Microsoft. He was named CEO in January 2000, assuming full management responsibility for the company, which includes delivering on the company’s mission of enabling people and businesses

throughout the world to realize their full potential. Together with Gates and the company’s other business and technical leaders, Ballmer is focused on continuing Microsoft’s innovation and leadership across the company’s seven businesses. Microsoft’s goal is to provide an integrated platform to enable a seamless experience across a wide range of computing and non-PC devices and services.

Marc Benioff, Chairman and CEO, Salesforce.com Marc Benioff is the chairman and CEO of Salesforce.com, the leader in enterprise cloud computing. Salesforce.com has received a Wall Street Journal Technology Innovation Award and been lauded as one of BusinessWeek’s Top 100 Most Innovative Companies. Benioff is the recipient of many awards for pioneering innovation, including the Ernst & Young Entrepreneur of the Year. For his visionary approach to integrated philanthropy and the founding of the Salesforce.com Foundation, he was named a Young Global Leader by the World Economic

Forum and twice recognized with a Points of Light Foundation Corporate Engagement Award of Excellence for corporate community service.

John T. Chambers, Chairman and CEO, Cisco John T. Chambers is chairman and CEO of Cisco. Since January 1995, when he assumed the role of CEO, Chambers has grown the company from $1.2 billion in annual revenue to its current run rate of approximately $36 billion. He has received numerous awards for his leadership, including being named one of Time magazine’s 100 Most Influential People and being placed on U.S. News & World Report’s list of America’s Best Leaders. Chambers has also been widely recognized for his and Cisco’s philanthropic leadership.

The FormatSquarely focused on the theme of transitions, the CIO Program at Symposium/ITxpo includes analyst presentations, problem-solving workshops and meaningful exchange with your CIO peers. In a format specifically requested by CIOs, the program offers a rare opportunity to share real-world experiences with your peers while experiencing the proven value of Gartner advice and insight.

• Keynote presentations, delivered by Gartner analysts and noted executives from various industries, set the framework for the week.

• CIO interviews and case studies provide real-world advice and best practices.

• CIO-exclusive sessions with Gartner analysts and industry thought leaders give CIOs maximum subject-matter relevance.

• Workshops provide the opportunity to gain valuable how-to insight from your CIO peers as well as from Gartner analysts.

• Town hall sessions offer brief, high-level hot-topic summaries followed by facilitated audience discussions that yield actionable take-aways.

• Access to an extensive and broad agenda of more than 200 additional sessions provides complete coverage of every aspect of IT.

• Use of the CIO Lounge helps you stay connected to your office and meet your fellow CIOs.

• Access to Gartner analysts and thought leaders through executive one-on-one sessions enables you to explore your issues in greater detail.

Gartner Analyst Opening KeynoteAn ensemble of leading Gartner minds looks back at the past 20 years in IT to advance your thinking around what’s possible for the next 20 years. This context will provide clarity on where we are today—a time of unprecedented transition across every aspect of IT, including the people who use technology, the ways we use it, how it’s delivered, its impact on business and society, and more. This opening keynote will help you anticipate and capitalize on the full array of transitions going on around us.

Featured CIO Program SpeakersJames I. Cash Jr., Ph.D.James E. Robison Professor and Senior Associate Dean, Emeritus, Harvard Business School

Clayton M. ChristensenRenowned authority on disruptive innovationProfessor, Harvard Business School

Panel SpeakersSherry AaholmExecutive Vice President of IT,FedEx Services

Ramon BaezVice President IT Services, CIO,Kimberly-Clark Corporation

Richard ChapmanExecutive Vice President, Chief Administrative and Information Officer, Kindred Healthcare

The Objectives• Provide attendees an exclusive

CIO experience.

• Stimulate creative and entrepreneurial thinking.

• Give CIOs unlimited opportunities to benefit from the collective wisdom of their peers—and Gartner.

• Investigate methodologies, frameworks and approaches for professional and personal growth.

• Prepare CIOs for the technology developments and trends that will impact them in 2011 and beyond.

Register today at gartner.com/us/symposium.

Gartner Symposium/ITxpo The CIO Program The Keynotes and CIO Guest Speakers

The AudienceThe CIO Program at Gartner Symposium/ITxpo addresses top-of-mind concerns, issues and priorities for CIOs of major organizations, both private and public. At Gartner Symposium/ITxpo, hundreds of CIOs from around the world gather for focused peer-to-peer exchange, open dialogue and analyst-facilitated discussions on topics crucial to effective IT leadership.

6 Register today at gartner.com/us/symposium.

Sunday, 17 October

1:00 – Industry-Focused Symposium Track Sessions6:30 p.m. • Banking and investment services

• Education • Energy and utilities • Government • Healthcare payers

• Healthcare providers• Insurers• Life sciences• Manufacturing

Monday, 18 October

8:00 a.m. Welcome Address and Gartner Analyst Opening Keynote

10:00 a.m. Gartner Scenario 2011: Current Trends and Future Directions of the IT Industry Economists expect 2011 to be the year when business revenues, earnings, market share and the like return to or exceed levels reached in 2007. As this return to growth plays out, however, will IT organizations simply return to IT business as usual? How will various IT missions change? What long-term goals must CIOs target first, and how will that affect short-term goals? Dale Kutnick, Ken McGee

A CIO Decision Framework for IT Modernization and Application Overhaul CIOs held back by their application portfolio and hardware infrastructure must modernize to be more agile and responsive to business demand. We’ll provide a decision framework for various modernization alternatives. Dale Vecchio

Rebalancing IT Priorities: The IT Market Clock Working to budget means new IT products and services can only be adopted if existing IT assets are retired or replaced. The Gartner IT Market Clock provides a consolidated, full-life-cycle view of IT assets within any technology asset portfolio. It highlights divestment priorities or where market forces should be exploited to expand supplier choice, achieve cost savings, or both. Brian Gammage

11:30 a.m. The 2011 CIO Agenda: Leading in Times of Transition As Gartner Symposium/ITxpo turns 20, we’ll concentrate this year’s CIO Agenda review on IT’s greatest accomplishments and future challenges. Mark P. McDonald

Open Innovation: Exploiting the Power of “We” You no longer need to focus innovation internally or pursue it in isolation. Between 2011 and 2015, most innovations will come from “outside your walls”—from people, patterns, behaviors and trendspotting. Opening innovation to individuals, providers and communities beyond your walls can reshape thinking, challenge assumptions, accelerate development and propel you forward. Kathy Harris

The Gartner Sustainability Scenario The shift to a low-carbon and more sustainable economy will be transformatory, presenting public and private sector organizations with substantial risks and opportunities. We’ll look at IT’s critical role in helping the organization manage the transition. Stephen Stokes

CIO’s Guide to Successful Sourcing Outsourcing has become critical to IT operations, but organizations struggle to lower the complexity it presents to their operations and get real value from vendors. We’ll uncover the key factors in making outsourcing work. Linda R. Cohen

1:00 p.m. CIO Luncheon With James I. Cash Jr., Ph.D. James E. Robison Professor and Senior Associate Dean, Emeritus, Harvard Business School

2:30 p.m. The CIO-CFO Alliance: Raising the Bar to Drive Business Performance Working together, CIOs and CFOs can more effectively tackle challenges, such as how to best prepare the enterprise for growth, how to prioritize IT investments and how to manage business risk. We’ll highlight key opportunities for CIOs and CFOs to drive business differentiation. Barbara Gomolski

The Gartner Enterprise IT Maturity Assessment Knowing what organizational capabilities to keep, enhance or shed in pursuit of enterprise objectives is daunting. Gartner has developed a comprehensive and adaptive tool to help. We’ll introduce the tool, and provide insight into present enterprise capabilities and guidance on developmental requirements. Colleen M. Young

2:30 p.m. Workshop Sessions• Designing IT’s Contribution to Revenue Growth• Connecting IT Performance to Business Metrics • IT Strategy• Jump-Start Mobilization for 2011

• The Top CEO Questions That CIOs Must Be Ready to Answer for 2011 • IT Cost Optimization: Looking Beyond Cost Reduction to Continuous Improvement• Real IT: An Interactive Discussion• IT Organizational Diagnosis

3:30 p.m. Solution Provider Sessions

5:00 p.m. Mastermind Interview Keynote

5:45 p.m. ITxpo Opening Reception

Meet the Gartner AnalystsGartner analysts draw constantly from the real-life challenges and solutions experienced by more than 60,000 Gartner clients worldwide. The value of this resource, combined with our deep analysis of technology vendors, is unrivaled.

Select, Participating Gartner CIO Analysts

Colleen M. Young Vice President and Distinguished Analyst Gartner Research

Colleen M. Young specializes in all aspects of IT management. Her current research specifically addresses IT service management, business innovation and organizational change management.

Michael Smith Vice President Gartner Research

Michael Smith’s focus includes the development of business performance frameworks and methodologies to help organizations evaluate and align IT-enabled business initiatives. His published research covers how to use business methodologies such as Six Sigma or Kaplan and Norton’s Balanced Scorecard to demonstrate the business value of IT.

Graham P. Waller Vice President Gartner Executive Programs

Graham P. Waller has more than 20 years of experience in driving business results and achieving measurable value from IT-enabled transformation. He supports CIO clients across a variety of industries, assisting them in business-IT alignment and maximizing IT value.

Patrick Meehan Vice President Gartner Research

Patrick Meehan’s specific research areas include CIO communication strategies, and business performance management and agility. Mr. Meehan provides focus on the business-innovation and contribution opportunities that business unit CIOs face today.

Lily Mok Vice President Gartner Research

Lily Mok provides research and advisory services to Gartner clients and Executive Programs members in the areas of IT workforce management, including workforce planning, organizational design, recruitment, retention, reward, recognition, work/life balance, and career development and training.

Diane Morello Managing Vice President Gartner Research

Diane Morello is a Gartner Fellow Emeritus and team leader for the executive leadership and innovation group. She covers numerous areas including advanced leadership, the quest for talent, people-oriented resource management, the IT professional outlook, organizational change management and the Gartner view of the hyperconnected enterprise.

Tina Nunno Vice President Gartner Research

Tina Nunno serves in the Gartner CIO research group, specializing in CIO-related management issues including working with the board of directors, executive communication strategies, change leadership and enterprise governance tools. She also focuses on issues specific to public sector CIOs and women in technology.

Mark Raskino Vice President and Gartner Fellow Gartner Research

Mark Raskino works primarily with mixed teams of senior business executives (outside the technology sector). He covers technology and related macrotrends, and their business strategy and IT management implications. He specializes in researching the interaction between CEO agendas and IT.

Richard Hunter Vice President and Distinguished Analyst Gartner Research

Richard Hunter is in the Gartner CIO research group, focusing on IT risk management and the business value of IT. A highly sought-after public speaker and CIO advisor, his newest book for CIOs is The Real Business of IT.

Jorge Lopez Vice President and Distinguished Analyst Gartner Research

Jorge Lopez focuses on issues of concern to business executives, especially the CEO, and their relationship to IT and the CIO. His research includes CEO concerns, global industry scenarios, strategic change and cost optimization.

Mark P. McDonald Group Vice President Gartner Executive Programs

Mark McDonald, Ph.D., is head of research with Gartner Executive Programs, responsible for the research agenda focused exclusively on CIOs and the business of IT. He is the lead author of research on CIO credibility, business use of advanced technologies, enterprise architecture and business process transformation.

Ken McGee Vice President and Gartner Fellow Gartner Research

Ken McGee works directly with boards of directors, CEOs and CFOs to determine the demands from, and expectations of, IT. Mr. McGee analyzes the ways in which IT is leading or being led by emerging technology, business and societal trends, and he determines how individuals and organizations can effectively use real-time information for competitive advantage.

Dave Aron Vice President Gartner Research

Dave Aron is a vice president and research director in the Gartner CIO research group, focusing on IT leadership issues, business and IT strategy, M&A, CEO-CFO-CIO interactions, benefits realization, governance and enterprise agility.

Diane Berry Managing Vice President Gartner Research

Diane Berry is a managing vice president in the Gartner CIO research group, where she leads the workforce management content team.

Barbara Gomolski Managing Vice President Gartner Research

Barbara Gomolski leads the IT metrics and finance team within the Gartner CIO research group, working with clients to set IT investment levels and optimize return on investments. Ms. Gomolski also spearheaded Gartner primary research on IT spending for many years.

Kathy Harris Vice President and Distinguished Analyst Gartner Research

Kathy Harris serves in the Gartner executive leadership and innovation team, specializing in innovation, transformation in management and workplace, application strategy, knowledge management, collaboration, and the business value of IT.

One-on-OnesWe are pleased to offer one-on-one meetings with Gartner analysts—private sessions that deliver specific guidance and advice on the issues of greatest importance to you. You set the agenda, and the discussion is tailor-made for you. Book early, as space is limited.

Customize Your AgendaThe CIO Program runs concurrently with the full Symposium agenda. Our online Agenda Builder will give you everything you need to create a personalized agenda. Access it from your mobile device and search sessions. To get started, visit gartner.com/us/symposium.

CIO Suggested Agenda

To view the full agenda, visit gartner.com/us/symposium. 7

Session exclusive to CIO Program participants

To view the full agenda, visit gartner.com/us/symposium. 9

Tuesday, 19 October

7:00 a.m. Exclusive Mastermind Interview Keynote Breakfast With Marc Benioff, Chairman and CEO, Salesforce.com

8:00 a.m. Implementing Lean in IT Lean management discipline that is proven to reduce waste in IT is hard to implement. We’ll share lessons learned by CIOs who are now profiting from Lean in their IT organizations. Patrick Meehan

8:00 a.m. Panel: The Gartner Global IT Council—A Code of Conduct for IT Maintenance Gartner has established a Global IT Council of notable CIOs to address significant issues regarding IT maintenance. The IT Council has recently published positions regarding a code of conduct for users and providers regarding IT maintenance. A panel of member CIOs and participating Gartner analysts will discuss the council, the issues and the positions produced to address resolution. David J. Cappuccio

From Patterns to Practice: Using Pattern-Based StrategyTM to Demonstrate Competitive Advantage via TechnologyPredictability and adaptation are the essence of competitiveness in a post-crisis economy. Business leaders find it difficult to identify patterns that can positively or negatively impact strategy. We’ll help CIOs and business leaders understand how to seek, model and adapt to new patterns using technology and people, and how to execute a Pattern-Based Strategy. Yvonne Genovese

Social Media Solutions and Management Social media opens new doors to customer and workforce participation. It also challenges management standing. Mark P. McDonald

CIO Town Hall: Comprehensive Services and SourcingIT organizations comprise a complex set of sourcing, services and partnering arrangements. We’ll look at the blended IT organization that is neither fully sourced nor fully service-based. Linda R. Cohen

9:00 a.m. Workshop Sessions• The Right Pay Gets the Right Talent• IT Metrics Diagnosis• Advanced Financial Management for CIOs • Solving Wicked Problems• Gartner’s Enterprise IT Maturity Model for Midsize Enterprises

• Gartner’s Enterprise IT Maturity Model for Large Corporations• Enterprise IT Maturity Assessment for the Public Sector • The CIO Edge: Seven Leadership Skills You Need to Drive Results• Governance Diagnostics for the Public Sector

9:30 a.m. CEO Concerns 2010 and Implications for IT We’ll present analysis from Gartner’s own CEO survey and others that reveals the major concerns of business leaders in 2010. And we’ll show how IT can alleviate each of those concerns. Ken McGee, Mark Raskino

Governance Diagnostics for CIOs We’ll identify the building blocks of effective governance and how CIOs can configure them to fit their enterprise. Governance problems are predictable, so they can be diagnosed and appropriate measures applied to help ensure success. We’ll focus on a holistic model for governance, and apply it to each CIO’s enterprise. Tina Nunno

CIO Town Hall: Risk ManagementThe nature of risk management has changed, and here we’ll concentrate on the new fundamentals and issues of effective risk management. Paul E. Proctor

11:00 a.m. CIO Town Hall: The Top 3 Technologies in 2011Everyone is talking about the cloud, but there are other technologies that create new opportunities and destroy current value. We’ll concentrate on those, so CIOs do not miss the opportunity. TBA

12:00 p.m. ITxpo Reception

12:30 p.m. CIO Luncheon With Clayton M. Christensen

2:00 p.m. The Strategic Business Capabilities Hype Cycle After the great economic “reset,” what are the biggest value-producing capabilities IT is enabling in progressive businesses? You know some very well, like CRM and e-commerce. But what’s next? We’ll look at the full pipeline of value opportunities, and help you decide which ones to act on and which to avoid. Mark Raskino

Balancing Risk and Innovation Risk management is no longer risk mitigation worked in a stable environment, nor is it a zero-sum trade-off against innovation. Risk management and innovation are now interconnected, essential capabilities for any enterprise facing external threats or pursuing nascent opportunities. We’ll reframe risk and innovation management for the modern enterprise. Richard Hunter

CIO Town Hall: Drive Performance Through People—A New Look at Setting Expectations and Accountability We’ll take a fresh look at leveraging IT’s most expensive resource—people—by focusing on new ways to manage performance. Tried-and-true methods haven’t worked for decades. The time has come to understand how can we increase productivity by establishing a performance management system that drives desired outcomes. Diane Berry, Lily Mok

2:00 p.m. Roundtable: The Wickedest Problems Business Leaders Will Face by 2015 By 2015, more than half of critical business outcomes will be outside the enterprise’s direct control, business growth will occur largely in emerging markets, and business models will be set largely by other parties. Those projections will beget a series of “wicked problems.” How will executives recognize and resolve them? Diane Morello

3:30 p.m. Thought Leadership Sessions

5:00 p.m. Mastermind Interview Keynote: Marc Benioff, Chairman and CEO, Salesforce.com

5:45 p.m. ITxpo Reception

7:30 p.m. Special Evening Event

CIO Suggested Agenda (continued) Session exclusive to CIO Program participants Session exclusive to CIO Program participants

Wednesday, 20 October

8:00 a.m. Drive Performance Through People: A New Look at Setting Expectations and Accountability We’ll take a fresh look at leveraging IT’s most expensive resource—people—by focusing on new ways to manage performance. Tried-and-true methods haven’t worked for decades. The time has come to understand how can we increase productivity by establishing a performance management system that drives desired outcomes. Lily Mok

Panel: The Gartner Global IT Council—Rights and Responsibilities for Consumers of Cloud Computing Services Gartner has established a council of notable CIOs to tackle important issues related to cloud computing. The IT Council recently published positions regarding rights and responsibilities for consumers of cloud computing. A panel comprising member CIOs and Gartner analysts will discuss the council, top issues and positions regarding resolution. Daryl Plummer

Identifying and Leveraging Enterprise Leading Indicators Traditional indicators of enterprise success are backward-looking, lagging the ability to effect change. Predictive indicators of enterprise performance now exist. Executives who know how to use these indicators have a material leadership advantage. We’ll focus on what leading indicators are, and how to leverage them for enterprise success. Michael Smith

CIO Town Hall: Cloud Computing Cloud computing is a complex, rapidly evolving phenomenon with long-term implications not only for IT but for the business as a whole. CIOs must guide business executives and establish appropriate IT teams and projects to ensure that the enterprise does not miss opportunities or make costly mistakes. David Cearley

Workshop Sessions• CIO Workshop: The CFO-CIO Alliance• CIO Workshop: Advanced Enterprise Change Leadership Techniques• CIO Workshop: Governance Diagnostics for Commercial Enterprises • CIO Workshop: Develop a Communications Plan• CIO Workshop: Getting Lean, Staying Lean

• CIO Workshop: IT Strategy• CIO Workshop: The Business Implications of Emerging Technologies• CIO Workshop: Balancing Risk and Innovation for Success• CIO Workshop: Gartner’s Enterprise IT Maturity Model for Large Corporations

9:30 a.m. Disruptive and Proven? Innovate Using Business Model Analogies CIOs should look for IT innovations in other industries that are strategically or structurally similar. Dave Aron

Vendor Management for CIOs: Are Strategic Vendors Managing You? Vendors are delivering your major business processes and services. They must be managed effectively to drive maximum performance, reduce costs, mitigate risk and meet business demands. We’ll highlight “who” is best to manage vendors, “what” this person’s job responsibilities should be, “when” a vendor management program should be established, “why” you need one, and “how” it will operate in your enterprise. William Snyder

The CIO’s Next Challenge: Why and How IT/OT Convergence Is Coming, and What to Do About It Asset-intensive industries and many others face step-changes in the operational technology (OT) that runs their businesses. This rapid technology convergence creates business opportunities and new risks. It demands new skills. CIOs must lead the changes enterprisewide. We’ll show you why and how. Jorge Lopez

Machiavellian CIO 3.0: Love and War We’ll draw upon the wisdom of 15th-century political philosopher Niccolo Machiavelli to help CIOs with two critical challenges: gaining love and waging war. Machiavelli felt those who fail at these or avoid them are ineffective leaders who will fail. In Machiavellian reality, nothing is fair in love or war. Tina Nunno

CIO Town Hall: Social Media As the profile of social media and Enterprise 2.0 climbs, CIOs must know the pros and cons so they can lasso their power for enterprise growth and innovation. Stephen Prentice

11:00 a.m. Mastermind Interview Keynote: John Chambers, Chairman and CEO, Cisco

12:15 p.m. CIO Luncheon With CIO Panel Speakers

1:15 p.m. ITxpo Reception

2:00 p.m. IT as Business Peers: Building a Business-Capable IT Workforce As IT becomes more business-focused, the IT workforce acquires more business capabilities. We’ll examine learning strategies that are helpful at each stage of this evolution. Diane Berry

Toward a New IT Economics We are in an environment that places high demands on business efficiencies as well as business growth. How do the roles of information and the IT organization change in response to new economic realities? We’ll examine the need for a new economics for IT, as well as the implications and specific advice for business performance in the years ahead. Jorge Lopez

3:30 p.m. The New Realities of IT Investment In the wake of the global recession, IT investment rules have changed. Organizations must balance the needs to keep costs in check, manage risk and drive innovation. This mandate will radically change how organizations identify, prioritize and execute IT-driven initiatives. Barbara Gomolski

Executing Strategy Through Integrated Management Techniques Many organizations are responding to the uncertain political, regulatory and economic climate by developing a Pattern-Based Strategy approach to detect weak signals and proactively respond to changes in the environment. Most organizations are ill-equipped to execute in this new paradigm because their approach to executing their strategies is fragmented. Anne Lapkin, Colleen M. Young

CIO Town Hall: Critical Issues Facing IT LeadersThe CIO leads a diverse organization with complex concerns. We’ll provide CIOs highlights of Gartner’s messages for the key roles in their enterprise. Mark P. McDonald

5:00 p.m. Solution Provider Sessions

6:00 p.m. ITxpo Reception

CIO Suggested Agenda (continued)

8 Register today at gartner.com/us/symposium.

10 Register today at gartner.com/us/symposium. To view the full agenda, visit gartner.com/us/symposium. 11

10 Reasons to Attend the CIO Program at Gartner Symposium/ITxpo

Peer Exclusivity Engage and interact with fellow CIOs from across the Americas—a rare opportunity to meet face to face with your peers in a high-level, collaborative setting unmatched by any other event.

Intimate Interactivity Take advantage of a series of peer-exchange workshops, town halls and roundtables to interact with other CIOs in small groups. Benefit from their collective wisdom and Gartner insight as you delve deep into the issues that matter most to you.

Results-Driven Ensure that you are on your way to delivering the results that will make a difference to your enterprise in 2011 and beyond. Learn how to link your decision making to your enterprise’s business strategy to become an ever-improving business partner.

Trend-Savvy The IT world is changing fast, and it’s crucial to keep up. Gartner is at the forefront of technology developments—take advantage of the insight and apply it to your market.

Future Excellence The role of the CIO is constantly evolving. This event helps you recognize what’s next for IT leadership and clearly map your own path for the future, while continuing to thrive.

Opportunity-Driven Managing risk and opportunities can be tricky in a fast-changing world. Understand the risks and the opportunities you will encounter in the years ahead, and learn what actions to take to mitigate risk and seize opportunities ahead of your competition.

Breadth of Content Not only will you have access to exclusive CIO content, you will also be able to participate in eight other Symposium tracks organized by leadership roles and learn about the hottest upcoming topics. Each role-based track includes dozens of targeted sessions, vendor insight and the networking opportunities you need to transform your organization’s IT strategies.

Decision Making Learn how to move beyond the minutiae of information technology and focus on how to create and maintain “big bang” impact—the hallmark of effective IT leadership.

Clarity of Vision Through private one-on-one meetings with Gartner analysts—many of whom are former CIOs—clarify your vision and develop an action plan for moving your organization forward.

Thrive Interact with your peers and the CIO-focused team of Gartner analysts. Challenge and be challenged. Discover what you must do right now in order to thrive as a CIO.

The Complete Symposium Experience—Bring Your Leadership TeamThe CIO Program is just one element of the Symposium experience. With more than 350 sessions, newsmaking keynotes and a vast array of technology solutions on-site, one person can’t experience it all. Many CIOs attend with several of their business peers—an ideal way to generate meaningful, in-depth discussion about your business’s key priorities and reap the benefits of a unified approach. And with eight additional tracks including dozens of targeted sessions, vendor insight and networking opportunities, Symposium/ITxpo provides your leadership team with unrivaled learning opportunities for their specific roles.

When you attend as a team of five or more, you can not only capture more relevant content and advice as a team, but you can collaboratively create, validate and execute a full IT strategy on an accelerated timeline—all while enjoying on-site amenities.

Team Program Benefits1. Team meeting with a Gartner analyst

(end users only)

2. Optional team meeting(s) with selected executives from vendor organizations

3. Advice and support on building

personal agendas for your team

4. 20+ free audio sessions from Gartner Events Multimedia On Demand

5. Complimentary meeting space (based on team size)

6. Concierge service pre-event and on-site

7. Discounts on registration rates

Symposium Team Discount5 attendees for the price of 4

10 attendees for the price of 8

15 attendees for the price of 12

Register Your Team TodayTo register a team, please e-mail us.teamsend@eventreg.com or contact your Gartner account manager. For full terms and conditions, and more information, visit gartner.com/us/symposium.

CIO Suggested Agenda (continued) Session exclusive to CIO Program participants

Thursday, 21 October

8:00 a.m. Combine Strategy and Leadership to Maximize IT’s Contribution Strategy alone isn’t effective as an analytical discipline. Leadership as an isolated capability is powerful, but not necessarily focused. Combining the two results in an effective focused organization, ultimately maximizing IT’s contribution to business results. We’ll draw together Gartner’s IT strategy and recent leadership work, and discuss how to combine them effectively. Dave Aron

Roundtable: Managing Innovation and Emerging Technologies—Best Practices From the Field Using Gartner’s STREET framework (Scope, Track, Rank, Evaluate, Evangelize, Transfer) as a foundation, a group of peers will discuss best practices in launching and running a successful innovation program or team. Come prepared with your own experiences of what did and didn’t work to share with the group. Jackie Fenn

Roundtable: How and When to Pursue Open Innovation Organizations with current or planned innovation programs are anxious and even excited to try open innovation approaches. This group of peers will discuss issues in deciding when and how (and how not) to pursue open innovation. The analyst leader will provide checklists and ideas for participants to use in assessing their current readiness to pursue open innovation practices. Kathy Harris

9:30 a.m. Meeting Emerging Business Requirements for IT Rising business expectations coupled with technological innovation is creating new requirements for IT. CIOs will need to rethink and rework IT to meet these requirements. We’ll concentrate on the deep challenges that business strategy and technology place on IT, and how CIOs can best respond. Patrick Meehan

11:00 a.m. Mastermind Interview Keynote: Steve Ballmer, CEO, Microsoft

12:00 p.m. Lunch and ITxpo Dessert Reception

2:00 p.m. Generating Exponential Growth Through Innovation Growth is a central issue for most executives, even more so in the advent of economic recovery. Future growth will come from new geographies, nontraditional relationships and re-imagined products and services. We’ll concentrate on the information-driven insights and innovations crucial to achieving multidigit growth through these emerging opportunities. Dave Aron, Richard Hunter

3:30 p.m. Operationalizing Performance Management To achieve and sustain high performance, you must understand result drivers and be able to operationalize change. Both require performance and information management capabilities. We’ll clarify how to use performance management to drive operational change that improves business results. Colleen M. Young

4:30 p.m. Conference Adjourns

• Applications• Business Intelligence & Information

Management • Business Process Improvement • Enterprise Architecture

• Infrastructure & Operations • Program & Portfolio Management • Security & Risk Management • Sourcing & Vendor Relationships

Web: gartner.com/us/symposiumPhone: 1 866 405 2511

Registration RateStandard conference price: $3,695

Gartner ClientsWe also accept Gartner Symposium tickets as full payment; please contact your Gartner account manager for details before registering.

Who Should Attend the CIO Program at Gartner Symposium/ITxpo?• CIOs and equivalent titles • Divisional CIOs and equivalent titles

Please note that certain sessions for the CIO Program are exclusive to CIOs.

How to Register

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