Case Study – Impact of I.T. in Cooperative Bank.

The Chandigarh State Cooperative Bank Ltd. Chandigarh

Prepared ByPardeep Singh

I.T. In-charge

INTRODUCTION

The Chandigarh State Cooperative Bank Ltd. Chandigarh is banking entity

It came into existence in 2nd November 1966. It was incorporated under Punjab Cooperative

Society Act 1961. The bank has its outreach up to grass root level. The most of the branches of the bank are in the

villages of Chandigarh.

PURPOSE AND OBJECTIVE OF CASE STUDY

To analyze the impact ofdigitization in the form of I.T.services upon the cooperativebanks.

METHODOLOGY

Due to limited time and resources, I used only my personalexperience to analyze the impact of I.T. services in thecooperative banking. I have experience of 14-1/2 years withthe Chandigarh State Cooperative Bank. I have attendedmany seminars, training programs during my service. I havealso learned and experienced from our counterpartcooperative banks like Punjab State Cooperative Bank andHaryana State Cooperative Bank.

IMPACT of I.T. Services in Cooperative Banks.

Everything has two impacts, one is positive andother is negative. I.T. services have also impactedthe cooperative bank in the same ways. The bothimpacts have been analyzed and finally concludedwhich outweigh the other. Firstly negativeimpacts are considered and thereafter benefits ofI.T. services are enumerated.

NEGATIVE IMPACTS CHALLENGES

1. MANAGEMENT 2. HUMAN RESOURCES3. MARKETING STRATEGIES

COST FACTOR1. DATA CENTER2. IN ADOPTION OF NEW TECHNOLOGY

MONOPOLY OF I.T. COMPANIES1. WIPRO LTD

BENEFITS OF I.T. CBS (CORE BANKING SOLUTION) RTGS/NEFT SERVICESDBT SERVICE (DIRECT BENEFIT TRANSER)ATM SERVICES POS SERVICES (POINT OF SALE )WEBSITE (WWW.CSCBAPEX.COM) SMS ALERTCIC ( CREDIT INFORMATION COMPANIES) IMPS (IMMEDIATE PAYMENT SERVICE ) E-OFFICE

CONCLUSION-CUM-SUGGESTION

THINK ABOUT YOUR CLIENT BASE BEFORE ADOPTING NEW TECHNOLOGYCOST FACTOR NEED TO BE CONSIDEREDHUMAN RESOURCES PROVIDE ADEQUATE TRAININGADOPT EFFECTIVE MARKETING STRATEGY TO GET MAXIMUM BENEFIT OF IMPLEMENTING NEW TECHNOLOGY DELAY AND POSTPONEMENT OF NEW TECHNOLOGY DO GOOD NEGOTIATION WITH I.T. COMPANIES AND DEFINE EFFECTIVE TERMS AND CONDITIONS

BENEFIT OF I.T. IN OUR BANK

Became able to provide timely and effective service to customers Built confidence in the minds of customers Became able to retain its customers .Add more customers to the bank.Created new revenue sources in the bank.Complied and followed RBI/NABARD directives Easiness in data compilation and analysis. Plugged the gaps where income leaks

Thanks

Case Study: Impacts of I.T. Services in Cooperative Bank