This presentation was prepared by Nancy J

Hess of N. J. Hess Associates and may be

used for educational purposes with

permission.

For more information go

www.njhessassociates.com

Our challenge

Board Transition

Lack of continuity

Our Challenge

Lack of Continuity

Instability

Loss of trust

Loss of knowledge, skills and relationships

Our challenge

Build trust

Preserve core knowledge

Stimulate progress forward

Knowledge Management builds

continuity two ways…

Formal

Explicit knowledge

Technical side

Informal

Tacit knowledge

People side

Big Picture

The case

for KM

What is KM?

Check in

Our Agenda

for Transition

Strategies

Examples

A new Agenda

What’s in a Story?

U.S.S. Constitution

Hurricane Story

The “What if I Got Hit by a

Bus” Policy

Tell me about your

PLO?

Briefly describe a time you consider to be a peak learning opportunity in your career?

ProjectCourse of

Study

Person(s) Event

Knowledge Management

A democratic government

loses continuity of

leadership by holding

regular elections.

Is this true, and if yes, does it have to be?

Current Reality

3 Stages of Knowledge

Management

First Stage: CONTENT MANAGEMENT

Thank you to Nancy Dixon for this summary

@www.nancydixonblog.com

3 Stages of Knowledge

Management

Stage Two: EXPERIENTIAL

3 Stages of Knowledge

Management

Stage Three: COLLECTIVE

Why is collaboration and

engagement key to knowledge

transfer?

Things we need to know in the future, but

don’t know now

Things we know now, but may not know

(lose) in the future

Things we need to know now, but will no

longer need in the future

Things we don’t know and won’t need in the

future

Possible conversations

The next successful people

will be those that facilitate

the flow & transfer of

knowledge across

generational, geographical &

functional boundaries…in

what ways are you enabling

this?

Conversations for Adaptive

Challenges

Must be about:

Relationship building

Mutual understanding

Possibilities

Action

If you become part of a team or

organization that learns and

reuses learning, you can be

ready for anything.

-Dr John Henderson,

Boston University

Our New Agenda

Build engagement

Collect Stories

Convene conversations

Create collaborative workplaces

Hold staff accountable for transferring knowledge

Recognize and reward mentorships

Identify KM strategies that fit YOUR county’s needs.

Take a moment to reflect. What

did you learn today? What

stood out?

What conversations do you

need to have in your

workplace?