the call center is under attack from rsa conference 2016
TRANSCRIPT
2016 Pindrop™.
THE CALL CENTER
RSA Conference 2016
IS UNDER ATTACK
2016 Pindrop™.
KNOW YOUR FRAUDSTERPart One
2016 Pindrop™.
VOIP: CHEAP, EASY, SPOOFABLE
2016 Pindrop™.2016 Pindrop™. Confidential.
INTERNATIONAL: UNTOUCHABLE
2016 Pindrop™.
KNOW YOUR RISKPart Two
2016 Pindrop™.2016 Pindrop™. Confidential.
THE THREAT IS GROWING
2016 Pindrop™.
FINANCIAL INSTITUTION RISK
• Banks: 1 in 2650• Brokerages: 1 in 3000• Card Issuers: 1 in 900
2016 Pindrop™.
RETAIL RISK
• Retail Fraud Call Rate: 1 in 1000
2016 Pindrop™.2016 Pindrop™. Confidential.
MEASURING POTENTIAL LOSSES
The value of the accounts an attacker is able to access after getting past initial KBA authentication
• The value of the account• The amount of in-store credit
offered• Non-monetary attacks
• Social Engineering• Reconnaissance• Privacy Breaches
2016 Pindrop™.
FINANCIAL INSTITUTION EXPOSURE
$11M
$15M
$7.6M
2016 Pindrop™.
PROTECTING THE CALL CENTER
Part Three
2016 Pindrop™.2016 Pindrop™. Confidential.
PHONEPRINTING™ AUDIO ANALYSIS
Pindrop’s Patented Phoneprint™
147 factors analyzedon every call
Risk ScoreFirst call, every call
Initial call
Geo-Location
Call Type
Risk Factors
Unique Phone
LossPacket loss, Robotization, Dropped frames
SpectrumQuantization, Frequency filters, Codec artifacts
NoiseClarity, Correlation, Signal-to-noise ratio
2016 Pindrop™.
Fraud Analyst
RISK ASSESSMENT ENGINEPHONE TRAFFIC
ANI
Audio
Reputation
Location
Device Type
Phoneprint
VoiceprintMultifactor Analysis
Time to Complete: 30 seconds
API
CaseManager
CSR
Fraud Database
CDR
IVR Behavior
Call Behavior
Pindrop Risk Score< 1% false positive rate
2016 Pindrop™.
PINDROPPhone Fraud Stops Here.