the blue team: corey campbell, eric diep, seth hohensee matthew letchworth, denis mileyko, zachary...
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The Blue Team:
Corey Campbell, Eric Diep, Seth Hohensee
Matthew Letchworth, Denis Mileyko, Zachary Regelski
Mentor:Marissa Jimenez
REMSY
REsource Management SYstem
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1. Resource Management2. The Issue3. Management Concerns4. Tutoring at Old Dominion
University5. Existing Process Flow6. Pitfalls of the PEP System7. Process Flow Issues8. Making Tutors Mobile9. REMSY10. REMSY (cont’d)11. Example Solution Process
Flow12. Major Functional
Components13. The Competition14. Advantages of REMSY15. Potential Problems16. References17. References (cont’d)
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Outline
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Space, employees, and equipmentOrganizations have limited resources
What kinds of resources are necessary?How much of a resource is needed?Who can make use of the resource?How can it be made available to consumers?
Management becomes an issue of scaleIs a given resource really available?How do we define effective use?
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Resource Management
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A program's ability to operate is constrained by the availability of their equipment, personnel, and workspaces. It is therefore important that an organization have a customizable system to
manage said resources.
The Issue
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Locations of resources/events vary
Diverse resources need to be tracked
Data is not readily available for processing
Misuse of program resources
Systems are prone to entry/process errors
Tracking systems are cumbersome
Legacy infrastructure and resourcesOctober 22nd, 2013
Management Concerns
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ODU has extensive tutoring accommodations1
6(+) central locations as well as online tutoringPeer educator program offers tutoring for ~40 coursesSpecial programs to support veterans
Students can sign up to be tutors or receive tutoring2
Many departments offer their own tutoring programs2
TutorTrac Implemented by the Peer Educator ProgramAlmost one year since implementation2
Interface between students, tutors, and professors
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Tutoring at Old Dominion University
1. "Tutoring & Mentoring". Multiple pages, Web. Old Dominion University Academic Enhancement.�2. Jimenez, Marissa. Personal interview. 9 Oct. 2013.
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Existing Process Flow
1. “Tutortrac Training Logging In and Logging Out.pptx”2. “Tutortrac Training Making an Appointment.pptx”3. "TutorTrac Training Cancelling and Reschedulling.pptx".�
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Lack of universal adoption
Departmental requirements for tutoring vary1
Tutors are vetted and assessed by different criteria
Requirements on participating student vary
Tutoring has outgrown its facilities1
Makes using static kiosk for student tracking unfeasible
TutorTrac system is clunky1
No way of tracking student turn away, interest in other
courses1
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Pitfalls of the PEP System
CS410 Blue Team 2013
1. Jimenez, Marissa. Personal interview.
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Process Flow Issues
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PEP has proposed equipping tutors with
iPads1
Add-on readers and software needed to swipe
cards1
A lot of trouble for a UIN-input device
Adds additional resources to manage
Does not address other issues
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Making Tutors Mobile
1. Jimenez, Marissa. Personal interview.
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A system for managing the resources necessary to the operation of training programs in a secure and customizable manner.Web portal as well as mobile applicationNative support for card/code readingTracks statistics for administrative report
generationMonitors student turn away
Allows for user driven study groups/mentoring
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REMSY
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Uses student information to streamline sign-upSupports multiple programs and administrators
within the same instanceAllows students to apply to tutor classes
Application requirements based on program templates
Allows for verification methods based on the tutor, the student, or both
Email, SMS, and App based alertsAlerts the student/tutor if their session is not
closed
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REMSY
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Example Solution Process Flow
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Major Functional Components
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Name Special Hardware
Track In/Out
Scheduling
Platform Interface with University
Report Generation
Appointment Reminder
REMSY Optional Yes Yes Web-Based and Application
Yes Yes Yes
TutorTrac8 Optional No Yes Windows/Mac
Yes Yes Yes
LobbyTrac5 Yes Yes No Windows No Yes No
LobbyTrack4
Yes Yes No Windows No Yes No
Appointy2 No No Yes Web-Based No No Yes
Tutor Panel7 No Yes Yes Web-Based No Yes Yes
EZ Tutor3 No Yes Yes Web-Based No Yes No
TutorFile6 No No Yes Windows Yes Yes No
AB Tutor1 No No No Windows/Mac
No No No
Visitor Tracking9
Yes No No Windows No Yes No
The Competition
1. “AB Tutor”2. “Appointy”3. “EZ Tutor”
4. “Lobby Track”
5. “Lobby Trac”6. “Tutor File”
7. “Tutor Panel”8. “TutorTrac”
9. “Visitor Tracking Software”
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Leans on pervasiveness of smart phones/tablets/laptops
Enhances ease of use by anticipating student needs
Flexibility allows for a unified tutoring systemPrograms can have their own tutor, user,
verification requirementsAvoids breaching confidentiality of student
UINSecures student session loggingMinimizes manual data entry
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Advantages of REMSY
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Lack of or slow adoption by University programsDifferences between program requirements may
confuse students and tutorsRequires application maintenanceNot all tutors/students have
smartphones/tablets/laptopsCan rely on kiosks/program issued devices as a
catch-all
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Potential Problems
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“AB Tutor”. Web. Globe Microsystems Ltd. AB Tutor. 2013. 7 Oct. 2013. <http://www.abtutor.com/>
“Appointy”. Web. Appointy, Inc. Appointy. 2 Oct. 2013. <http://www.appointy.com/> “EZ Tutor”. Web. GTSoft Inc. EZ Tutor. 2 Oct. 2013. <http://www.eztutor.org/> Jimenez, Marissa. Personal interview. 9 Oct. 2013. “Lobby Track 6 Premier Edition Visitor ID Software." ID Wholesaler. ID Wholesaler,
n.d. Web. 7 Oct. 2013. <http://www.idwholesaler.com/LT6-PRE.html>. "LobbyTrac Arrival Visitor Tracking Software." Pitney Bowes. Pitney Bowes, n.d.
Web. 7 Oct. 2013. <http://www.pb.com/software/Secure-Tracking-Software/Visitor-Tracking-Software/LobbyTrac-Arrival-Visitor-Tracking-Software.shtml>.
"Lobby Track." Software Informer. Software Informer, n.d. Web. 7 Oct. 2013. <http://lobby-track.software.informer.com/>.
Mastin, Michelle. "Scheduling Services Showdown: Schedulicity vs. Genbook vs. Appointy."PCWorld. PCWorld, 20 Feb. 2012. Web. 7 Oct. 2013. <http://www.pcworld.com/article/250227/scheduling_services_showdown.html?page=3>.
“Tutor File”. Web. Tutor File. Tutor File. 2 Oct. 2013. <http://tutorfile.com/> "Tutor Panel." AppUseful. AppUseful, n.d. Web. 7 Oct. 2013.
<http://appuseful.com/app/n/TutorPanel>.
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References
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"Tutor Panel." TutorPanel. TutorPanel, 2013. Web. 7 Oct. 2013. <http://www.tutorpanel.com/>.
“TutorTrac”. Web. Redrock Software Coporation. TutorTrac. 2 Oct. 2013. <http://www.tutortrac.com/subpage.php?go=tutor>
“Tutortrac Training Logging In and Logging Out.pptx” PowerPoint. Electronic Delivery form Jimenez, Marrissa: Instruction Resource Specialist, Old Dominion University.“Tutortrac Training Making an Appointment.pptx” PowerPoint. Electronic Delivery form Jimenez, Marrissa: Instruction Resource Specialist, Old Dominion University.
"TutorTrac Training Cancelling and Reschedulling.pptx". PowerPoint. Electronic �Delivery from Jimenez, Marissa: Instruction Resource Specialist, Old Dominion University.
"Tutoring & Mentoring". Multiple pages, Web. Old Dominion University Academic �Enhancement. August 8th, 2012. University College Webmaster. October 22, 2013. <http://uc.odu.edu/taa/peereducatorprogram.shtml>
"Visitor Management System." Lobby Track. Jolly Technologies Inc., 2013. Web. 7 Oct. 2013. <http://www.jollytech.com/products/lobby-track/index.php>.
"Visitor Tracking Software." Visitor Tracking Software. BadgePass Inc., 2012. Web. 7 Oct. 2013. <http://badgepass.com/Visitor-Tracking-Software.asp>.
October 22th, 2013
References