The balanced scorecard is a strategic

planning and management system that is

used extensively in business and industry,

government, and nonprofit organizations

worldwide to align business activities to the

vision and strategy of the organization,

improve internal and external

communications, and monitor organization

performance against strategic goals.

BSC Institute.org

Translation

Vision in Tangible measurements

Strategy in Operations

Management

Planning

Tracking

Reporting

Learning

Constant Org. feedback

Revision

Finance

Customer Process

Innovation Employee

Finance Customer

Process

Innovation Employee

Finance

Customer

Process

Innovation Employee

Society

Finance

Customer

Process

Employee

Traditionally, profit

organizations

perspectives are

arranged as

CUSTOMERS SUSTAINABILITY

THE WAY WE DO IT

INTERNAL PROCESSES

LEARNING & CAPACITY

Perspectives

Critical Succes

Factors

Key Performance

Indicators

What´s going on?

Reference

Prioritization

Planning

Framework

Planning

Complete

Planning,

Tracking &

Reporting

BSC used just to define what are the key areas you should be paying attention and designing some action.

Helps also to identify what are the are impacting the most the organizational goals, facilitating prioritization

Reference

Prioritization

You plan based on CSFs rather than subsystems or areas.

You use the KPIs and their goals to define the approaches and initiatives

Planning

Framework

Planning

You plan based on CSFs rather than subsystems or areas.

You use the KPIs and their goals to define the approaches and initiatives

You track based on your KPIs and CSFs, including the coloring the map

You report based on your strategy map

Complete

Planning,

Tracking &

Reporting

1 Members Recruited for Team Member Programme

2 Members Recruited for Team Leader Programme

3 Integrated Experiences oGCDP

4 Integrated Experiences oGIP

5 Members on Practical Induction

6 Members Performing on Sales

Talent Capacity

Through a practical induction, our membership is clear on the business

model of AIESEC since the very beginning. Our profile based

recruitment enables efficiency in our areas and our sellers become a

priority.

Our members strive for a full AIESEC experience through IXP.

7 Global Learning Environments - LEAD

8 Global Learning Environments - Competencies

9 Global Learning Environments - SDP

10 Global Learning Environments - Operations

11 Members with CAT 360° Results

Talent Development

Our members are aware of their competencies development through

their experiences. Our GLEs are clear and specialized per programme

Project.

LEAD is delivered by externals and the SDP becomes a clear Project.

Infrastructure 12 Total Entity Fixed Assets

Our infrastructure facilitates our operations and enables greater results.

13 IXP Membership +30%

14 LC Productivity [X/M]

15 Members on Front Office Vs Back Office +60%

Membership Productivity

Productivity as our main priority. A matter of having the correct talent in

the correct place and understanding the role of every single member in

the entity with a clear track of their contribution in hours.

16 High Performance Team Leaders +90%

17 High Performance Team Members +90%

18 Monthly Closure Meetings

19 Executive Board Meetings

Planning and Review

We review our planning processes in order to generate new strategies

or adjust the current ones.

Our membership is clearly striving for excellence.

20 Board of Advisors Meetings

21 OGX Forms Fulfilling Auditing Minimums

22 iGCDP Forms Fulfilling Auditing Minimums

23 iGIP Forms Fulfilling Auditing Minimums

24 Legislative Assemblies

25 Full Members

Governance and

Accountability

We report and ask for feedback to our different bodies. We have an

organized quality structure supporting auditing processes and we

achieve every single mínimum.

Our LC Assembly consists of responsible Ful Members.

26 Members on PODIO

27 EP Newsletters Sent

28 LC Newsletters Sent

29 Members Aware of LC Opportunities & Performance

Managing Information

Our internal stakeholdes are aware of the operations state, LC Goals,

opportunities and LC direction.

30 Opportunities identified for ELD

31 Pressence in #UniversitiesMarket Analysis & Research

Our Entity membership is aware of the Market Trends and clearly

understands the opportunities in front of us and moreover, how to

capitalize them.

32 Applications Received for oGCDP

33 Applications Received for oGIP

34 Applications Received for TMP

35 Sales Meetings - iGCDP

36 Sales Meetings - iGIP

37 Sales Meetings - Strategic Alliances

Market Approach

We are reaching our market in a disciplined and organized way. We

target the clear markets and raise interest across the sectors.

38 Matching Rate iGCDP

39 Realization Rate iGCDP

40 Matching Rate oGCDP

41 Realization Rate oGCDP

42 Matching Rate iGIP

43 Realization Rate iGIP

44 Matching Rate oGIP

45 Realization Rate oGIP

Internal Efficiency

We go faster and faster. Our chances of fulfilling our promises increases

when we aim for a more efficient entity.

46 Promoters iGCDP

47 Promoters oGCDP

48 Promoters iGIP

49 Promoters oGIP

50 Upscaling iGCDP Partners

51 Upscaling oGCDP Partners

52 Upscaling iGIP Partners

53 Upscaling oGIP Partners

Customer Loyalty

Our Stakeholdes upscale their partnerships due to our high quality

experiences delivered and promote our organization within their own

sectors.

54 Folllowers on Twitter

55 Followers on FB Fanpage

56 Showcased experiences

57 Subscriptions on Youtube

58 Participation on Events

59 Media Appearances

Brand Positioning

We are present in social media and physicall events. We spread the

voice about AIESEC while positioning our impact in the external

environment.

60 iGCDP - Raised Forms

61 iGCDP - Re Raised Forms

62 iGIP - Raised Forms

63 iGIP - Re Raised Forms

64 oGCDP Raised Forms

65 oGIP Raised Forms

66 TN Takers GCDP

67 TN Takers GIP

68 oGCDP Partners

69 oGIP Partners

Generating Relationships with

Stakeholders

We generate new partnerships while keeping our previous ones.

We are clear on how many enablers and supporters we have.

70 iGCDP Matched Forms

71 oGCDP Matched Forms

72 iGIP Matched Forms

73 oGIP Matched Forms

74 Response Rate iGCDP

75 Response Rate oGCDP

76 Response Rate iGIP

77 Response Rate oGIP

78 Cases Closed iGCDP

79 Cases Closed oGCDP

80 Cases Closed iGIP

81 Cases Closed oGIP

Product Service

We deliver our promise by matching our participants to suitable TNs.

Attend permanently our lack of quality cases and receive the feedback

on processes and experiences of our EPs.

82 Total Incomes

83 Total Outcomes

84 Surplus

85 Fundraising

86 Months of Reserves

Financial Sustainability

We are financially sustainable.

87 Financial Goal iGCDP - ROI

88 Financial Goal oGCDP - ROI

89 Financial Goal iGIP - ROI

90 Financial Goal oGIP - ROI

Smart Investments

We are clear on our financial goals and monthly track them.

91 Increasing iGCDP Experiences

92 Increasing oGCDP Experiences

93 Increasing iGIP Experiences

94 Increasing oGIP Experiences

TMP 95 Increasing TMP Experiences

TLP 96 Increasing TLP Experiences

97 Net Promoter Score - iGCDP

98 Net Promoter Score - oGCDP

99 Net Promoter Score - iGIP

100 Net Promoter Score - oGIP

GCDP

GIP

NPS

We deliver high quality AIESEC experiences.