the balanced scorecard for mis

5/20/2018 The Balanced Scorecard for MIS

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The Balanced Scorecard for MIS

The Balanced Scorecard for MIS
http://www.mis.ed.ac.uk/


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Objectives

What is a balanced scorecard

How does it affect MIS

Building the Balanced Scorecard


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The Balanced Scorecard is an approach to

performance measurement that combines

traditional financial measures with non-financial measures to provide managers

with richer and more relevant information

about activities they are managing.


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Used for two activities

Management Control

Monitoring and control the delivery of pre-definedactivities

Strategic Control

Used to articulate the strategic objectives of an

organisation and monitor the activities required fortheir requirements



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Financial Perspective

Assess project risks

Cost benefit analysis of proposed activities

Data available to monitor cash flow, planned

versus actual


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Customer Perspective

Understanding of who are internal and external

customers

Activities driven by customer needs satisfaction

Define levels of service to match levels of

customer satisfaction


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Internal Perspective

Mission orientated processes and support

orientated processes

Metrics to display areas in which organisation

excels

Compare metrics with what customer actuallyrequires


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Learning and Growth Perspective

Avoidance of brain drain through focussed

training in identifiable areas of risk

Organisational development through people

improvement

Knowledge workers in continuous learningmode


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Are we clear on what we want to achieve

The first stage would be to produce a

Destination statement of Where we want to be

What is required to get there ?

How and what do we measure to chart MISprogress ?


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Strategic Objectives

What we need to do to achieve the Destination

Statement.

Can the main goal be divided into smaller,

more easily identifiable and manageable

elements

Clear ownership of both high level and

primitive objectives/goals


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Strategic Linking Model

How are the elements of the Strategic

Objectives linked and where do they fit into the4 elements of the balanced scorecard.


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Review Strategic Objectives

Mission

Improve the Universitys Efficiency and

Effectiveness through the provision of highquality information systems and services

Catalyst for Change

Martini promise to underpin change


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Objectives

Deliver a comprehensive integrated portfolio ofbusiness services

Operational support for admin functions

Understand and satisfy our customers

Enable users to control their own information

Develop the MIS team to have the right people with theright skills to deliver the service

Balance resources between Support for existing services

Developing new services

Deliver management information derived fromunderlying operational systems


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Current Themes

Maintain core infrastructure and supportingservice

Keep show on road

Meet customer expectations

Business continuity and resilience

Accessibility

Integration Technology Drivers

Continuous improvement


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Examples of elements of the

Balance Scorecard- Financial

1. Objective Efficient use of budget

Measure Cost Benefit Analysis

Target Only take on projects that return x:y

ratios

Initiative Financial input into all elements of

our work including our business

partners.


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Balance Scorecard- Financial

1. Objective Keep with budget

Measure Financial statement

Target % Overspend or under Spend

Initiative Introduce commitment accounting.


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Balance Scorecard- Customer

1. Objective MIS to be seen as a value for money

resource

Measure Statistical Analysis of Customers

experience

Target X% achievement of good status

Initiative An annual customer survey or once

every project is closed


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Balance Scorecard- Customer

1. Objective Reduction of number of support calls

Measure No of CMS calls

Target XXX number per annum

Initiative Reinforce the train the trainer system

and develop the computer reps


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Balance Scorecard- Internal Business Process

1. Objective Move to Qualitative rather than

Quantitative work

Measure No of CMS calls that are fixes

Target XXX number per annum

Initiative Develop a code walk through and

internal QA system


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Balance Scorecard- Internal Business Process

1. Objective Become a more efficient department

in development times

Measure Actual vs. estimated project times

Target Within 5% tolerance

Initiative Promote involvement of DSG,BSG at

earlier stages.


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Balance Scorecard- Learning and Growth

1. Objective Increase the professionalism of our

staff

Measure Number of staff holding professional

qualifications

Target X Certified Engineers

Initiative Develop training for certification and

benchmark against other organisations

both public and private


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Balance Scorecard- Learning and Growth

1. Objective Decrease staff turnover

Measure Number of leavers per annum

Target X number of leavers

Initiative Develop the monetary and benefit

policy within MIS


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Questions and Discussion

the balanced scorecard for mis

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