the ato experience mike doiron ceo and principal moncton flight college
TRANSCRIPT
The ATO Experience
Mike DoironCEO and Principal
Moncton Flight College
Agenda
Overview Key Components & Personnel The Program Validation Inspection Conclusions
Overview
Perceptions & preconceived ideas Performance based Start with clean slate Continuous improvement process
Key components
Personnel Documentation Risk assessments Instructor training Check and balances
Quality Management Safety Management
Key Personnel
Director of Training (DOT) Manager of Instructional Services (MIS) Manager Corporate Safety & Quality
(MCSQ) Director of Maintenance (DOM) Evaluators
Documentation
Quality Control Manual (MFC/P-403)
Training Control Manual (MFC/P-502)
Flight Training Operations Manual (MFC/P-501)
Safety Management Manual (MFC/P-401)
Operational Risk Profile Document (MFC/P-404)
Emergency Response Plan (MFC/P-402)
Coherence Matrix Plus any documents related to courses
Operational Risk
Name of Risk Student Issues - Problem Student
Scope of Risk
Destruction of school property Sexual harassment Gender issues Abusive behaviour by student Disregard for dispatch or instructor authority
Nature of Risk Strategic, financial, operational, technological, compliance,communication, resources, schedule
Stakeholders Client airline, MFC, student.
Quantification of Risk 2D
Risk Tolerance Problem student causing issues at the school through improper behaviour.
Risk Treatment & Control Mechanisms
1. Student handbook providing guidance on what is classified as unacceptable behaviour. Students are to read and sign statement saying they understand what the acceptable code of conduct is. Carding system identifying a problem student so action can be taken early on to either discipline student or case training.
Revised Quantification of Risk 2E
Potential Action forImprovement
Security checks on students as part of acceptance into program.
Risk Owner Director of Flight Operations
Staff training
Train the Trainer All Class 1 and 2 instructors 1 Instructor per crew Two week program (80 hours plus home
study)
Dispatch staff Increased training on operational control and
emergency response plan
Check and balances
Quality Management Very detailed and comprehensive Continuous improvement concepts Full time job
Oversight
CVI interesting No surprises TC very demanding but helpful
Conclusions
Is this the future? Why do I want to consider this? What are the three most important things I
need to know before I start? New approach/thinking needed Think performance based Document and train, train, train
