the art & science of conflict resolution 4 18-13
DESCRIPTION
A lively session to share perspectives and strategies for community managers, The PowerPoint was almost strictly visual. There was no Presentation Bullet Hell during our session...The "magic beans" proved to be strike some chords with our participants!TRANSCRIPT
The Art & Science of Conflict Resolution
Ursula K. Burgess, Esq. Rees Broome , P.C.
&Thomas L. Willis, PCAM®
Zalco Realty, Inc,Association Bridge, LLC
Who are we and what are we doing?
WHAT’S THE
DEAL?
RESOLUTION WINNING!!
Big picture
Dynamics of Issues With Board Members
Facilitate or pontificate?Be part of the solution
Agree to disagree
WHOSE CONFLICT IS IT ANYWAY???
Dynamics of Issues with Service Providers
Dynamics of Issues With Your Own Management Company
GETTING YO’ MIND RIGHT
RESOLUTION WINNING!!
USING THE “MAGIC BEANS”
Wonderful Words
Socratic Method
The Art of Listening
To conflict is human…
to resolve is divine
Thomas L. WILLIS04/18/13
Ursula K. [email protected]
Twitter: @ursulaburgessLinkedin: http://bit.ly/UKBLaw
www.reesbroome.com
Thomas L. Willis, PCAM®
[email protected]@gmail.com
Facebook: http://on.fb.me/ABLLCTwitter: @ideaguypcam
Linkedin: http://linkd.in/tlwpcamTomasuarus Rex Blog: http://thomaslwillis.blogspot.com/