the art of the possible event - the reality
TRANSCRIPT
TheReality
Auckland | March 1 2017
Tourism Australia
Company/Solution Stats:
• Australian Government agency promoting tourism to Australia
• Active in 17 international markets
• Active in advertising, PR, media, trade shows, industry and consumer promotions, research
• Offices: Europe (4), Asia (6), North America (2), South America (1), Oceania (2)
• Best of breed ERP deployed within six months
• Improved business efficiencies and timeframes
• Central location to perform day-to-day tasks
• Consistent and simple user interface
• Transition to extensible cloud-based architecture
• External and internal collaboration & communication
• Microsoft Dynamics AX
• Microsoft Dynamics CRM Online 2016
• Office 365
• SharePoint Online
• Microsoft Azure Integration Layer
• Skype for Business
Customer Results/BenefitsSolution
Tourism Australia
Digital Transformation
• Strategic Review and Roadmap
• ERP and CRM Replacement / Upgrades
• Office 365/Azure Deployment
o SharePoint Online with Metro Interface
o Custom applications development in Azure
o Integration (Dynamics AX, Dynamics CRM, AD, Other)
• Cloud Infrastructure / Touch-enabled devices
• Ongoing support and maintenance
SOLUTION MAPEnterprise Solution Architecture graphically detailing the relationship between systems, their
business function, and business roles that utilise these systems within the organisation.
SOLUTION ROADMAPThe Solution Roadmap gives a clear and defined path to transition to the future state as defined by the Enterprise Strategic Review. Each step is identified and an approximate timeframe provided.
RECOMMENDATIONS The recommendations are the substantive core to the review they are focused on focused on address the required outcomes that where agreed during the process of defining clear objectives for the engagement.
RISK ANALYSIS
Including mitigations which are linked to both the proposed recommendations and transition challenges.
EXECUTIVE BRIEFING PACK
Provides a high-level overview of the Enterprise Strategic Review but aimed at the executive level.
A DIRECTION FOR THE FUTUREIn our experience the information provided in the ESR will remain a valuable tool for you in to the future. It is an essential reference document when discussing any transformation in your organisations business infrastructure and is especially useful at budget review periods.
As Is Architecture
Challenges/Risks
Recommendations/ Opportunities
To Be Architecture
Roadmap
Strategic Review
Solution Map 0 – 6 Months
+
+
Solution Map – Medium Term
+
Solution Map- The Future
Target Solution Map - Simplicity
MyTA
Projects / Teams
Excellence in Enterprise Social Awardfeaturing Tourism Australia
“Australians have adopted cloud faster than any other country. We are in the middle of a transformation that others have not yet started. “Microsoft and its partners’ success is completely intertwined. Our partners’ success is our success. These are really tightly contested awards and each of the winners should feel incredibly proud of their achievements.”Pip Marlow, Managing Director, Microsoft Australia
Microsoft Partner of the Year 2015
Beyond Bank
Beyond Bank
Company/Solution Stats:
• 240,000 customers
• 49 branches
• Access to over 3,000 rediATM’s
• 600 staff.• Replacement of aging CRM software• Robust solution supporting growth• Independent network infrastructure
• Successful Proof of Concept to Community Business Unit created Business Process efficiencies
• Full solution gone live• Improved ability to perform business
processes• Increased marketing capability for new
products and sales
• Microsoft Dynamics 365• Microsoft SharePoint Integration• Microsoft Dynamics Marketing• Microsoft Dynamics Social Engagement• Microsoft Azure Service Bus• Microsoft Azure Integration Layer• Skype for Business• XperiDo Template Management• AbleBridge Editable Grids
Customer Results/BenefitsSolution
Video Case Study
Previously
360° View Customer ID Profile CBS
OFFER Credit Card OFFER Credit Card
ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control
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360° View Customer ID Profile CBS
OFFER Credit Card OFFER Credit Card
ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control
Sales Dashboards
Consistent Business Processes
CRM Integration Architecture
Implementation Strategy
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Sprint 1 Sprint 6Sprint 5Sprint 4Sprint 3Sprint 2 Sprint 7
Improved
Community
Sales pipeline
Customer &
Banking
Account screen
customisation
Part 1
integration
requirements
Broker
Management
Product
catalogues
architecture
Access & loan
security
screen
customisation
System
security
architecture
Part 2
integration
requirements
Business
Banking
Complaints &
dispute
resolution
Community
completion
Relationship,
customer
contact &
retention
activities
Wealth
Referral
pipeline
Service
activities
Activities,
customer
communicat’n
records &
templates
Goal metrics
Sprint 10Sprint 8 Sprint 9
Personal
Banking Sales
pipeline
Customer
onboarding
Insurance
Referral
pipeline
Data migration
Testing
Sprint 11
Marketing
Dynamics
Wealth
planning &
development
Infrastructure – Authentication & Skype
Deployment
Outlook
Sharepoint
Community
Proof of
Concept
Business
LaunchCommunity
Launch
Broker Launch
CRM Branch
Excellence in Cloud Customer Relationship Management Award(featuring Beyond Bank Australia)
“These awards represent the best and brightest of our Partners who are working every day to help transform Australian businesses with Microsoft technology.”Pip Marlow, Managing Director, Microsoft Australia
Microsoft Partner of the Year 2016
Start your Digital Transformation today!
Contact UXC Eclipse for more information.
Next Steps…
[email protected] | www.uxceclipse.co.nz