the apartmentor - nov/dec 2011

N O V / D E C 2 0 1 1

TRIUMPH ACHIEVEMENT AWARDSFebruary 23, 2012

GOT BED BUGS?Effective Management & Strategies Seminar TAA OPEN HOUSE & TOTS TUBS Of LOVE COLLECTIONDecember 8TAA Office & Education Center

At this time of year, we hope you will join us in remembering the truly important aspects of life that are eternal, unchanging, and profound. The things that make life worth living.

From our families to yours – It is our sincerest hope that you experience The blessings of Thanksgiving, The unique Joy that is Christmas, and a wonderful New Year.

A Holiday Thought For You

Brownlee Law Firm, pllc

William K. Brownlee Gilbert W. FileJennifer M. Hodgson LaTonya D. HucksHeather M. MacDonaldF. Todd Whitlow

“Happy Holidays.” “Season’s Greetings.”

These are wonderful phrases, to be sure, but they somehow do not capture the multitude of emotions this time of year represents: Cherishing our friends. Spending precious time with loved ones. Feeling thankful for the blessings of the past year. The wonder of surprise to receive a gift. The healing that only laughter can prescribe. Experiencing the joy of giving. Remembering fondly those who are no longer with us. The comfort of hope for what is to come. The banishment of cynicism and the embrace of love and optimism. The sublime realization that these experiences bestow on us: that we do not live to work – instead, we work to live.

November/December | the ApartMentor | 3

Will BrownleeBrownlee Law Firm, PLLCDirector 2011Raleigh

Vicki FranciosiTrademark ResidentialDirector 2011/2012Raleigh

LouAnn C. Frye, CAMHawthorne Residential Partners Director 2011Durham

Katie KosnarColonial Properties Trust Director 2011/2012Raleigh

Leslie Mathis, CAPS, CAMMid America Apartment Communities (MAAC)Director 2011Raleigh

Bob Metzger, CAMCroslandDirector 2011/2012Cary

Walter V. MorganHD SupplyDirector 2011/2012Morrisville

Amanda Nicklow, CAMFairfield ResidentialDirector 2011/2012Raleigh

Barbara O’SteenKettler ManagementDirector 2011/2012Durham

Laura Waddell, CAPSDavis DevelopmentDirector 2011Durham

Danny YoungProsource Fitness EquipmentDirector 2011/2012Raleigh

Ken Sherman PresidentCamden PropertiesMorrisville

Latoya T. Patterson, CAPS, CAM, HCCPVice PresidentGingko ResidentialDurham

Cliff Webster, Jr.TreasurerKettler ManagementRaleigh

Paul Yount, CAS, CAMSecretaryFor Rent Media SolutionsRaleigh

Frederick F. Dean, Jr. CPM, CGPImmediate Past PresidentNRP Management GroupRaleigh

Triangle Apartment AssociationOffICERS

TAA STAff MEMBERS

TAA Mission Statement

The Triangle Apartment Association is committed to serving the rental hous-ing industry by providing education for professional development, protecting the interests of rental housing providers through legislative advocacy, fostering business partnerships, and participating in the betterment of the Triangle and surrounding communities.

This issue of the Apartmentor is designed and published by Moonstone Studio, LLC, proud members of the Triangle Apartment Association.

Josie H. Eatmon Executive Director [email protected] Suzanne Pratt Education [email protected] CherylAnn Houseman Government Affairs Director [email protected]

Valli Gibson Members Services Coordinator [email protected] Ellen Gioielli Staff Accountant [email protected]

Triangle Apartment Association7920 ACC Blvd, Suite 220 Raleigh, NC 27617 919.782.1165 • 919.782.1169 FAX www.triangleaptassn.org

TAA Office HoursMonday through Friday, 8:30am-5:00pm.

National Apartment Association4300 Wilson Boulevard, Suite 400 Arlington, VA 22203 703.518.6141 • 703.248.9440 FAX www.naahq.org

Apartment Association of NC6060 Piedmont Row Drive South, Suite 575 Charlotte, NC 28287 704.334.9511 • 704.333.4221 FAX www.aanconline.org

Affiliated with:

DIRECTORS

4 | the ApartMentor | November/December

President’s Pen

Insert New Headline Title HereInsert letter here.

TAA Open House & Tots Tubs of Love Collection

Thursday, December 812:00 – 5:00 pm

7920 ACC Blvd., Suite 220Raleigh, NC 27617

Members, you are cordially invited to join us between the hours of 12-5pm

to toast the Holiday Seasonand see TAA’s new offices

and education center.

While you’re here please drop off your Tots Tubs of Love Items.

We’ll have some of Santa’s helpers here to assist you!

Ken ShermanCamden Properties2011 TAA President

President’s Pen

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Payment Options:o Payment Enclosed o Please invoice me | To pay by credit card, call Ellen Gioelli at 919.782.1165, ext. 9Return to Josie Eatmon at [email protected] or fax to (919) 782-1169 No Later Than December 23, 2011

Triumph Achievement AwardsMoved to Thursday, february 23, 2012 Nominations ExtendedMany of you have called asking for an extension due to budget season. You asked - We Listened! The Nomination Process has been extended to Wednesday, November 30.Nomination forms must be received in the TAA office by close of business November 30, 2011.Got to triangleaptassn.org to download forms. forms should be mailed to: TAA Triumph AwardsMailing Address: PO Box 90114, Raleigh, NC 27617 orPhysical Address: 7920 ACC Blvd., Suite 220, Raleigh NC 27617 Be a part of the Triumph Achievement Awards being heldfebruary 23, 2012 • Embassy Suites Hotel, Cary SPONSORSHIP OPPORTUNITIES

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Government Affairs

ALERT: TOWN Of CHAPEL HILL NORTHSIDE AND PINE KNOLLS NEIGHBORHOOD STAff PLAN PROPOSES PROP & OTHER OVER-REACHING REGULATIONS! The Council considered a report detailing staff activities underway in the Northside and Pine Knolls neighborhoods associated with student rental development and the development of a response to the Northside and Pine Knolls temporary moratorium. A Public Hearing is scheduled for November 21, 2011, to consider the Northside and Pine Knolls Community Plan, a result of these efforts. The Community Plan includes Land Use Management Ordinance Text Amendment proposals designed to eliminate the development of accessory structures and the subdivision of property, establishes a 4-vehicle maximum per single family property for the Northside Neighborhood Conservation District and may add an annual affordable housing fee to the tax bill for houses at a certain value level.

TOWN Of CARY’S TRANSPORTATION DEVELOPMENT fEE AND ADEqUATE PUBLIC fACILITIES ROAD ORDINANCES White and Smith Planning and Law Group held a Focus Group meeting on September 29, 2011 with members of the Development Community in response to a Town of Cary request for com-ments regarding the Town of Cary’s Transportation Development Fee and Adequate Public Facilities Road Ordinances. Following is a summary of that meeting: Mr. Mark Smith opened the meeting with the following overview:• Effort somewhat unique because most studies performed for municipalities looking to adopt a new ordinance.• Town’s existing ordinance complicated with 20 years of precedence.• Town’s existing ordinance aggressive with timelines.• Staff’s direction to evaluate how to streamline and make more predictable.During the Q&A session, there were significant discussions on the challenges associated with working with the current ordinances. Several common themes or recommendations for improvement included:• Change the TIA procurement process to allow the developer to retain a qualified traffic consultant to perform the TIA with

review by one of the Town’s on-call traffic consultants.Thought process was to remove the “lack of trust” barrier and streamline the process similar to the City of Durham.• Re-build trust with more transparency and consistency throughout the developer’s agreement process.• Overhaul the reimbursement policy so that developers can re-capture costs associated with the Town’s vision for future roadway sections.• Push for Town facilitated developer agreements for off-site improvements to avoid the “1st come” or “last in” approach where a developer with 20% traffic pays 80% of costs.The consultant’s next step is to prepare recommendations by the end of October for the Council’s review at a work session on November 15th.

CITY Of RALEIGH RENTAL REGISTRATION AND PROBATIONARY RENTAL OCCUPANCY PERMIT (PROP) PROGRAM UPDATE As Raleigh owners/operators plan 2012 budgets, due to the significant legislative victory known as Senate Bill 683, owners/operators in the City of Raleigh no longer have to budget $30 first rental unit and $10 for each additional on the same parcel. The new law limits rental registration fees to a maximum of $50 for properties that have 20 or more rental units; $25.00 for properties that have 4 to 19 units; and $15 for properties with three or less units. Under Senate Bill 683, the City’s PROP ordinance has not changed. Please continue to operate a zero-tolerance policy when handling nuisance and criminal activity on your property. There are a number of ways a rental property can become eligible for PROP. Some examples are:1. Going past the deadline on a minimum housing case, or zoning case;2. Having four (4) violations (public nuisance’s or housing) within a two (2) year period;3. Three (3) noise/party citations/convictions;4. Violation of zoning density. PROP and Rental Registration are two different programs. PROP applies to “problem” rental properties, while rental registration applies to all rental properties in Raleigh. Project your rental property by using the PROP Lease Addendum, exclusively available to TAA members. The addendum is another tool to alert and educate your residents about the PROP program. You can download a copy of the addendum @ www.triangleaptassn.org.

TOWN MANAGER PITCHES NEW BUDGET PROCESS fOR CHAPEL HILLChapelboro.com | Elizabeth Friend Reporting As if a sluggish economy, rising unemployment and falling property values aren’t enough to worry Chapel Hill residents, Town Manager Roger Stancil says there are three looming issues that could squeeze taxpayer wallets in the coming years. “The annual operating cost for the expanded library: about a penny on the tax rate. The funding for street construction and improvements: about $600,000.... The estimate at this point as to chang-ing where we take our garbage: roughly another penny in the tax rate. So just from where I’m sitting today, you’re looking at three cents on the tax rate just to keep your head above water.” Stancil outlined the financial challenges facing Chapel Hill during a presentation to the town council Monday night. He estimates the council will either need to consider raising taxes or cutting $2 million dollars worth of town services to balance the 2012-2013 budget. Last year the council voted to use money from the town’s reserve fund to cover a $1.1 million dollar deficit, but Stancil said as the economic downturn drags on, that strategy be-comes less and less sustainable. Instead, he’s proposing a radical change to the way town leaders manage money, called “priority budgeting.” “Priority budgeting is an alternative to incremental budgeting, which is what we normally do when we think about continuing the same services and we talk about how much more we need to accomplish those services,” explained Stancil. “It’s intended to be based on how services are valued by the community and facilitates decision making when resources are scarce, as they continue to be.” The new process will create a two-year budget cycle that’s driven by community input and a realistic assessment of town revenues. “We’ll first start trying to project revenues and begin with those resources rather than beginning with the cost of what it takes to run a department,” said Stancil. “Hopefully this will encourage us to invest in the most important things for the com-munity, and if we have to cut back it will be those priorities that are not as high.” Council members applauded the new approach. “I totally support this process,” said Gene Pease. “This is transformative, a major change in how we’re thinking about moving forward for the town. In my opinion there’s no other way to go about it.”

LOCAL NEWS


Stancil will deliver another update on the town’s economic condition in November. Elected officials will begin work on the new budget process at a council planning retreat in February.

TAA IN ACTIONTAA Meets with Congresswoman Renee Ellmers (NC-02) On September 27, TAA Government Affairs Committee Members met with Congresswoman Renee Ellmers (NC-02) at her Dunn District Office during a Congressional recess. Congresswoman Ellmers graciously gave us more than forty-five minutes of her time. The time allotted gave us

an opportunity to familiarize Congresswoman Ellmers with the apartment industry as well as discuss priority national issues the industry faces such as a tax increase on carried interest, urging lawmakers to enact a more balanced housing policy, one that respects the rights of individuals to choose housing that best meets their financial and lifestyle needs and GSE reform that includes a federal guarantee for multifamily mortgages. TAA looks forward to meeting with Congresswoman Ellmers and other Congressional Members at the NAA Capitol Conference if not sooner.

CREDIT SCORE DISCLOSURE OBLIGATION As of July 21, 2011 a firm using a “credit score” in the rental screening process that takes an adverse action against a rental applicant may have a new disclosure obligation. The Dodd-Frank Wall Street Reform law (P.L. 111-209) expanded the Fair Credit Reporting Act’s adverse action notice requirements to include the disclosure of the credit score.

The term “credit score” is defined in statute and is generally limited to those scores used in the loan application process. If you or your resident

screening service provider use a credit score and take an adverse action, you must comply with this new notice requirement. Importantly, if you or your resident screening company does not use a credit score as defined, but use a scoring model specific to the rental decision, i.e., one not used in the loan process, then it is likely that you will have no additional notice obligations.

UPDATE ON POOL DRAINS: DEfINITION Of “UNBLOCKABLE DRAIN” IS REVOKED The Consumer Product Safety Commission (CPSC) has revoked its interpretation of an “unblockable drain” in complying with the requirements of the Virginia Graeme Baker Pool and Spa Safety Act (VGBA). This new interpretation may impact some apartment pool operators. The VGBA requires pool operators to install new anti-entrapment drain covers on all public pools. When a pool has a single main drain, other than an “unblockable drain,” the law requires additional layers of protection such as an automatic pump shut-off or a gravity drainage system. Prior to this change, the CPSC sometimes permitted the use of large drain covers installed on small single main drains to satisfy the requirements, eliminating the need for secondary anti-entrapment devices. The CPSC has now reversed its position. Now CPSC guidance will be amended to state: “placing a removable unblockable drain cover over a blockable drain shall not constitute an unblock-able drain.” CPSC does not plan to enforce this change before May 28, 2012. It will seek comments from pool operators regarding their ability to comply by this date.

APARTMENT INDUSTRY WANTS NEW JOBS ACT TO PROTECT INDUSTRY Digested From “Apartment Industry Wants Obama’s Jobs Act to Better Protect Rental Industry” | World Property Channel by David Barley The National Apartment Association (NAA) and the National Multi Housing Council (NMHC) are calling on Capitol Hill lawmakers to protect rental housing as they tackle the jobs bill recently proposed by the White House. The proposal would increase the tax on carried interest as a way to pay for the bill’s initiatives, and an increase in the tax on carried interest would be detrimental to real estate partnerships, say the groups.

The proposed tax increase would not only increase housing costs for new developments, but also would decrease the supply that makes deals financially viable. Causing a decline in rental housing supply at a time when demand is on the rise and supply is short is foolhardy, they say. The groups also indicate that the changes in the jobs bill would eliminate jobs and depress income for cities and counties. “The apartment industry supports sound economic policy that helps restore job growth, but a tax increase on carried interest is bad for our economy and bad for our housing supply,” notes Cindy Vosper Chetti, NMHC/NAA Senior Vice President for Government Affairs.

HUD ISSUES PROPOSED 2012 fAIR MARKET RENTS The U.S. Department of Housing and Urban Development (HUD) has issued its proposed FY 2012 Fair Market Rents (FMR), and there are significant changes in FMRs in almost all areas. Specifically, HUD is using the new five-year 2005-2009 data from the American Community Survey (ACS). This is the first time five-year estimates have been available. However, because it is based on data ending in 2009, a weak recessionary year, it has resulted in artificially low rents in many areas. According to one estimate, the FY 2012 FMRs are lower than FY 2011 rents in approxi-mately 70 percent of U.S. counties. A number of metro areas also record double-digit increases. The changes are particularly extreme in areas with relatively small populations. While the methodology used by HUD for the new FMRs appears to be sound, and the move to more accurate five-year estimates is encouraged, the wide variations in rents from one year to another will have an adverse effect on many local housing agencies and private property owners who participate in the Section 8 program. NAA/NMHC and a coalition of organizations submitted comments to HUD recommending the Department setting a floor of 5 percent on FMR decreases to mitigate the impact of moving to the new data source. SAfETY ALERT: fIRE SPRINKLER ANTIfREEzE The National Fire Protection Association (NFPA) in 2010 issued a safety alert regarding fire sprinkler systems containing antifreeze. Antifreeze is used in sprinkler systems that are subject to freezing. NFPA has removed its requirement that all antifreeze be removed from

Government Affairs

Meeting with Congresswoman Renee Ellmers (NC-2) Brenda Brantley & Norm Praet

NATIONAL NEWS


sprinkler systems. It does have specific require-ments for NFPA 13D systems. 13R systems, typically installed in apartment buildings up to four stories in height, are required to comply with the antifreeze requirements contained in NFPA 13. NFPA recommends considering alternatives to antifreeze, using the minimum necessary concentration of antifreeze and having the system tested by a qualified individual.

EPA ENERGY STAR RATING ESTABLISHED fOR HIGH-RISES EPA has announced an Energy Star rating for multifamily high-rise buildings; prior ratings were for low-rise properties only. The designa-tion may be applied to new and substantially renovated properties that meet specific criteria, notably that they are designed to be at least 15 percent more energy efficient than ASHRAE Standard 90.1-2007.

The program differs significantly from the Energy Star rating system that is available to commercial properties. There are two paths to earning the Energy Star designation: developers may choose a prescriptive package devel-oped by EPA or a customized approach using ASHRAE-approved energy modeling software. Visit http://1.usa.gov/r0L9uK. The willingness of industry leaders to sup-port their association’s government affairs activities is directly related to the long term health of the industry. TAA need its members to embrace our unified voice. Let us know your concerns, give us your ideas, and help us advance TAA government affairs. For more information, please feel free to contact Cheryl at 919.782.1165 x 4 or [email protected].

TAA LAUNCHES BED BUG TOOLTAA is pleased to announce, in collaboration with the Brownlee Law Firm, PLLC, the Bed Bug Lease Addendum, a tool to help rental housing providers educate potential residents and aid in preventing bed bug infestations. If you own or manage rental properties you cannot afford to not take every preventative measure when it comes to bed bugs. The addendum should be accompanied with adding bed bug language to your leasing

application and rental verification procedure. The lease addendum is available as an exclusive benefit to TAA members. You may access the password protected addendum at triangleaptassn.org under bed bug resources. If you have forgotten your username and password please contact Valli @ [email protected].

MARK YOUR CALENDARS! TAA INTRODUCES EffECTIVE BED BUG MANAGEMENT & STRATEGIES

Dr. Miller’s Current Project, The Efficacy of Bed Bug Management Products and Strategies. Virginia Tech is currently one of two universities in the nation that is rearing bed bugs for research. The liability issues associated with bed bug presence have already resulted in hundreds of thousands of dollars being awarded to people who have been bitten by bed bugs. Dr. Miller’s research has focused on evaluating the efficacy products labeled for bed bug control and those that have potential as a bed bug management tools. Bed Bugs have become a major problem with the multifamily industry. What began as a few scattered reports in the 1990s became a full-blown epidemic in 2005. Because bed bugs have not been a problem for over 40 years, rela-tively few pesticides are labeled for their control, and none have been evaluated for efficacy. On-line registration at www.triangleaptassn.org.

INDUSTRY NEWS

TAA President Ken Sherman, GAC Co-Chair Brenda Brantley, TAA BoD Will Brownlee, Town of Apex Mayor Keith Weatherly, GAC Member Norm Praet and AANC BoD Kellie Falk-Tillett.

TAA members enjoying the Triangle-Area Meet Your Candidates Mixer.

Effective Bed Bug Management and Strategies

Dini Miller, Ph. D. Virginia Tech Entomology Department

TAA Education CenterDecember 9, 2011, 8:30AM-12PM

Breakfast Provided

$49.00 for TAA Members $99/Guests *Earn 2.5 CAPS, CAM, CAMT and NALP Continuing Education Credits*

Government Affairs


With your support TAA will continue to build and develop relationships with elected officials to advance TAA’s political initiatives

Special Recognition for their strong commitment to the TAA-PAC:

PRESIDENT CLUB LEVEL $500 +

CAPITOL CLUB LEVEL $250-$499.00

LEADERSHIP LEVEL $99.00-$249.00:

ADVOCATE LEVEL $50.00- $98.99:

MEMBERSHIP LEVEL $25.00- $49.99:

Political decisions have a direct impact on everyone associated with the apartment industry!

Make your contribution today by clicking triangleaptassn.org or mail your personal check to:

TAA-PAC 7920 ACC Blvd., Suite 220, Raleigh, NC 27617

*Updated @ time of printing

TAA-PAC salutes all TAA Members that have made a 2011 contribution to the TAA-PAC! Your contribution will help TAA support political candidates who support the multifamily rental housing industry!

Steve BradyBrenda BrantleyWill Brownlee Dena DanielsPatrick FlaniganVicki FranciosiGordon Grubb

Steele HallFrancisca HeinrichKatie KosnarLeslie Mathis Bob Metzger Courtney MillsSandy Mishamandani

Meg PisczekNorm PraetBrandi RobalottoRebecca Rosario Ken ShermanPaul Yount

Frederick Dean, Jr.LouAnn Frye

Walt MorganLatoya Patterson

Laura WaddellDanny Young

Property OwnersYou feel the brunt of the impact- it is your bottom-line and investments that are affected!

EmployeesYour income, and even your job, could be at stake!

Associate PartnersIf your customers are not healthy or profitable, your sales will be less!

Jorge Baldor Jerry Bynum Daniel Roehl

Kellie Falk-Tillett Alton Smith Cliff Webster, Jr.

Eric BradyMark Brady

Barb O’Steen Erin Wheelock

All proceeds will benefit TAA-PAC. Paid for and authorized by the TAA-PAC. TAA-PAC contributions are not tax deductible as charitable contributions for federal income purposes. State law requires political committees to report the name, mailing address, occupation and name of employer for each individual whose contribution aggregate is in excess of $50 in a calendar year. All contributions to TAA-PAC are voluntary. You may refuse to contribute without reprisal.

Government Affairs


Landlord Lawyer

Landlord Lawyer | Encouraging Residents

to Help Themselves

A qUESTION Of EVIDENCE Naturally, property managers cannot be everywhere at once to witness poor conduct by residents. Thus, a property manager’s knowledge of events is often learned second-hand, courtesy of the complaining residents – who sometimes make verbal complaints by telephone, more passionate and detailed ones in writing. Whether the information is received orally or in writing (note: whether the writing is notarized or not is really ir-relevant), such second-hand knowledge is usually referred to as hearsay. In the legal world, hearsay is usually inadmissible in a court of law, as it is considered inherently unreliable. Similarly, police reports alone do not a crime make. In fact, law enforcement officers are often the most common purveyors of hearsay: they usually show up when the conduct in question is long over, and as such, virtually their entire report is made up of second-hand evidence gleaned from wit-nesses who actually saw or heard something. Given these realities, an eviction lawsuit based on resident’s mere written statements or oral complaints – or one based purely on a

police report – can be one doomed to failure. Put another way, you cannot do this alone. Even if you hire an attorney to represent you in the eviction lawsuit, that lawsuit is also subject to failure without sufficient evidence from eyewitnesses: your residents.

“…BUT I DON’T WANT TO GET INVOLVED.” This is perhaps the most common refrain sung by residents, and it is the most unfortu-nate. The truth of the matter is simple: they are already involved – inextricably, unavoid-ably, absolutely. By virtue of being a witness to specific events in the community, they instantly become the only true source of information for a court to consider, other than a blatant admission by the resident you are seeking to evict (and how often will that happen?). When they share this information with you, you then have a duty to act to protect their rights and to enforce the lease agreement against the resident who is violating that lease. They, in turn, would have a duty to ap-pear in court and tell the judge the very same

items of information shared with you. Having a “victim resident” in court to testify is absolutely essential for not only evidentiary reasons but also for psychologi-cal ones as well. Assume for a moment that hearsay is not a concern and that the judge somehow allows you to testify about things for which you have no firsthand knowledge (this will probably not happen, of course, but let’s pretend you could actually get away with it). This places you in the position of presenting a case where the landlord is attempting to evict a resident for being too “noisy” or “bothering others.” To you and me this information may seem earthshaking and vital. To another person such a magis-trate, it may come across as anal-retentive and overly picky, not valid reasons to evict someone from their home. Now let’s imagine the same situation with the “victim resident” testifying on your behalf. They could inform the court of how the actions of the neighbor has interfered with their ability to live in your community; how noise or other nuisances have ruined their sleep patterns; created increased stress to the point that they cannot stand to live in

By Will Brownlee, Brownlee Law firm, PLLC

I It is a constant fact of a property manager’s life: residents will have complaints about their neighbors. Some complaints are about loud music or televisions; others involve reports of boisterous children or reporting disturbing domestic disputes; still others may allege criminal activity. I suppose one can argue that, in some places close neighbors may result in close friendships—while in others, closeness sometimes breeds contempt. It is also a constant that these contemptuous neighbors always seem to look towards you, the property manager, for assistance. How convenient!

At times like these, you may feel like a surrogate parent looking after hundreds of children who appear, quite suspiciously, to be grown adults. They make complaints. They point fingers. They demand you take them at their word and take action to protect them. Quite possibly, you may have to resist the compulsion to pat them on the head and tell them that everything will be alright. If only you could wield such power. The hard truth is: you cannot. They can.


Landlord Lawyer

their apartment any longer and have consid-ered moving out just to escape this horrible neighbor; and in criminal activity cases, how they witnessed the neighbor engaged in a criminal act of some kind. That kind of testimony can have a powerful psychological effect on a presiding magistrate judge. In the space of a few short minutes, the case has transformed itself from a landlord nitpicking a resident to death to one of the wonderfully proactive, heroic landlord coming to the aid of a resident in need, a resident victimized by the acts of an inconsider-ate, nuisance-causing neighbor – a neighbor who has breached the lease; a neighbor who, in short, should be evicted. The result of such testimony is a far higher chance of winning the eviction case and solving the root problem of evicting the problem resident. Thus, any debate of whether or not a complaining resident should get “involved” is a quick one: they absolutely should be willing to testify, even if you have to arrange to subpoena them to court as witnesses.

THE POWER TO fIX THE PROBLEM IS THEIRS, NOT YOURS Based on the above, you now understand that full cooperation from the complaining resident is essential. Without court testimony, it is a difficult and sometimes improbable task to win any eviction lawsuit for any reason other than nonpayment of rent. Thus, you may well decide that unless you obtain the cooperation of the victim, it is not worth pursing an eviction at all. . . . and perhaps you should tell the resident just that: no cooperation equals no eviction. Unfortunately, some over-demanding, perhaps irrational residents will then demand to be al-lowed out of their lease, alleging that they can no longer tolerate the living conditions in which they find themselves. In truth, this is nothing but a blatant attempt to transfer the heavy burden of doing the right thing back onto your

shoulders. Resist the urge to give in. Instead, when faced with this situation, you could return the volley back to the resident’s court and say something like this: “No sir. No ma’am. I will not agree to let you out of your lease due to the constant disturbances, the criminal activity, and/or the nuisances you bring to my attention. You had the opportunity to help me help you, and you refused to cooperate and come to court to testify against your neighbor. It is disingenu-ous and hypocritical to say that I am somehow a bad landlord or that I am not making this a better place to live, when you and you alone had the power to allow me to correct the situa-tion, but you avoided it out of fear of retaliation or embarrassment. If you would only change your mind and agree to testify in court, I would move as quickly as possible to file an eviction against your neighbor. Until that happens, I will not do so.”THE BOTTOM LINE Granted, these are strong words, and they may very likely provoke an equally strong reac-tion. They may even result in a sharply worded letter from an attorney on behalf of the victim resident claiming that you have somehow failed in your duties to make the community a fit and habitable place to live (sheer nonsense, in my opinion). However, so long as you have made

it clear that you stand ready and willing to file an eviction to enforce the lease, you transfer the burden – the power, if you will – to the victim resident to do the right thing. Perhaps one of the harder lessons for a property manager to realize is that you cannot solve all of your community’s issues by yourself. The residents are part of the fabric of your neighborhood, and in many ways, they are its lifeblood and its soul. As such, they have a vested interest in making it a better place to live. In Poor Richard’s Almanac, Benjamin Franklin stated that “God helps those who help themselves.” Until that happens, don’t attempt to carry the water all by yourself.

MORE TO COME: I hope that you enjoyed this article and that this information will empower you to make better, more informed decisions in managing your communities. Stay tuned to future issues of The Apartmentor, where we will discuss other landlord issues. As always, should you have any ques-tions about the issues raised in this article, I encourage you to consult with an attorney who practices landlord-resident law.

Author’s Note: The information contained in this article should not be construed as specific legal advice for your exact situation. Before acting on any information contained in this article or should you have any questions about the issues raised in this article, you should first consult with your attorney. Also, Landlord Lawyer is not meant as a replacement for your own best business judgment. A “legal answer” may not always be the “best” answer for you or your communities, and we applaud and celebrate any creative solution to a problem that avoids litigation, reduces your exposure to risk, encourages positive relationships with your residents, and improves your bottom line.

But I don’t want to get involved.

“”


THE PARTICIPANTS• The Triangle Apartment Association• The Raleigh and Durham Rescue Missions • Orange County Social Services

The Triangle Apartment Association is partnering with the organizations and agencies above to assist with their various needs for the 2011 holiday season. We are asking our members to collect NEW infant items (0 months – 3 years of age) to support the “TOTS TUBS of LOVE” project.

3 Steps to Participate: 1. Complete and fax the Commitment Form to the TAA office2. Collect Items from September 1 – December 7, 20113. Bring TUBS to TAA Open House December 8, 2011, from 12–5 at the new office

Commitment Form

o Yes, Count us in! We’ll participate in the TAA Community Service Project!

Contact for Campaign: __________________________________________________________________________________________

Community/Business: ___________________________________________________________________________________________

Address ____________________________________________________________________________________________________

City __________________________________________________________ State __________ Zip __________________________

Tel ________________________________________________________________________________________________________

Fax ________________________________________________________________________________________________________

Email Address ________________________________________________________________________________________________

Signature: ___________________________________________________________________________________________________

Date: _____________________________________________________________________________________

Please Fax Your Commitment Form to the TAA office at (919) 782-1169, Triangle Apartment Association | 7920 ACC Blvd., Suite 220, Raleigh NC 27617 | Tel: (919) 782-1165 • Fax: (919) 782-1169 | www.triangleaptassn.org

HOLIDAY “ TOTS TUBS OF LOVE” ITEMS:This holiday season, we are specifically looking to collect tubs with lids filled with NEW items for infants (ages 0 months – 3 years of age) that will be distributed as gifts to those in need. Though the selected charities appreciate the generosity of their supporters, they cannot use items that are torn, stained, or otherwise in need of repair.

Listed below are items needed for the “TOTS TUBS of LOVE” community service project. The Triangle Apartment Association is asking its members to collect new items from September 1 through December 7, 2011 to assist with the effort.

Infant items (pampers, diapers, pull-ups, wipes, washcloths)Formula (Enfamil, etc)Sleepwear & infant T-shirts (0-months – 3 years)Clothing (girls, boys, 0-months – 3 years of age)Coats (girls, boys, 0-months - 3 years of age)Socks & shoes (girls, boys, 0-months – 3 years of age)Knit caps, gloves, scarves (girls, boys, 0-months – 3 years of age)Baby bibs (cloth or disposable)Baby shampoo

Baby powderBaby bathBaby bottlesBaby blanketsCrib sheetsChildren’s medical supplies (tylenol, benadryl, band-aids)Children’s toys (play dough, construction paper, washable paints & markers)

Additional Need This Year: Toys for older children

TAA: Your mission, should you choose to accept it, is to make a difference in the lives of homeless individuals and families. Thank you in advance for your willingness to give!

Triangle Apartment Association7920 ACC Blvd., Suite 220, Raleigh NC 27617 Tel: (919) 782-1165 • Fax: (919) 782-1169

Tots Tubs of Love |

In conjunction with the National Apartment Association Education Institute, your Triangle Apartment Association presents:

This event is a great way for all members to support our industry! Participate and bring awareness and promote the attractive and recession-resistant careers in the apartment industry. There are several ways to get involved and lead the industry through your example:

Job Shadow Day Job Shadowing is designed to give kids the unique opportunity of an up-close look at the world of work and provide the answer to the commonly asked question, “Why do I have to learn this?” The program invites students to see firsthand how the skills learned in school relate to the workplace. This type of participation is a great option for all of our Association members from on-site management teams, to regional offices and our vendor/suppliers!

Join the Speakers Network The Speakers Network is part of the Public Relations/Community Outreach Committee. The program’s objective is to reach out to local schools to speak about career paths available in our industry and to inspire students to pursue a career in the multi-family housing industry.

Get “Reel” Video Challenge Create your own unique video production to showcase the perks and wonderment that is the apartment in-dustry! The National Apartment Association Education Institute will select two winners and award them with a trip to the 2012 NAA Conference and Exposition in Boston. Check out last year’s winner on YouTube!

National Apartment Careers Month FEBRuARY 2012

Contact Name: ___________________________________________________________________________________________________________

Company Name: _________________________________________________________________________________________________________

Address: ________________________________________________________________________________________________________________

Phone: __________________________________________________________________________________________________________________

Email: __________________________________________________________________________________________________________________

Type of participation: o Job Shadow Day o Speakers Network o Get “Reel” Video Challenge

Please fax form to the TAA office at (919) 782-1169 by December 16, 2011

THANK YOU FOR YOUR SUPPORT AND PARTICIPATION!Triangle Apartment Association / 7920 ACC Blvd., Suite 220, Raleigh NC 27617

National Apartment Careers Month Commitment form


The Triangle Apartment Association participated in North Carolina Central University’s Fall Career Fair held on October 6, 2011 in Durham. TAA had the opportunity to inform business, marketing and finance majors about the many career opportuni-ties within the apartment industry. A component of TAA’s overall Strategic Plan, the Public Relations and Community Outreach Committee, is tasked with seeking out opportuni-ties to promote the apartment industry as a career choice. One method selected to accomplish this task is to participate in local career fairs. Special thanks to PR Committee members Latoya Patterson and Katrenia Dickerson, with Gingko Residential for volunteering to staff the TAA booth.

TAA Participates in NCCU Career fair!

Cliff Webster, Jr. (formerly with Greystar Real Estate Partners, LLC) has joined Kettler Manage-ment as a Regional Property Manager.

Julie Spencer (formerly with Hawthorne Residen-tial Partners) has joined Greystar Real Estate Partners, LLC as a Regional Property Manager.

Meg Pisczek has joined Northwood Raven as Senior Vice President, Property Manage-ment and Bob Metzger has joined as Director of Property Management.

Innesbrook Apartments is now being proudly managed by Donathan Properties.

Onofrio Construction, Inc. has moved their office to 8804 Gulf Ct., Ste. I, Raleigh NC 27617

Hampton forest Apartments has changed their name to Northpoint Crossing Apartments.

The Apartment finder is pleased to announce its newest team member Amy Staley. Amy joins their team with 15 years of production experience from NCI and 6 of those years with Apartment finder. She will be venturing into new territory as a Customer Service Representative.

The “All in the Family” Challenge sponsored by the Products & Services Committee ended JUNE 30, 2011. Congratulations to Camden Westwood and The Stratford Apartments for being the top 2 communities doing the most business with TAA Associate Members between January 1, 2011 and June 30, 2011. Each community received $500 in TAA Bucks which can be used towards registration for any Educational Opportunity or Networking Event hosted by TAA. It may also be redeemed towards ApartMentor or website advertising.

All in the family Challenge Congratulations to the Winners!

On the Move

Management Company Members

Grayco Properties, LLCContact: Butch Scott Wilmington, NC 28412Tel: 910-794-4074Email: [email protected]: graycoprops.com

Northwood RavinContact: Meg PisczekDurham, NC 27703Tel: 919-354-3679Email: [email protected]: Northwoodravin.com

Parkwood Village, LLCContact: Katherine LantiguaRaleigh, NC 27606Tel: 910-794-4074

Email: [email protected]: Parkwoodvillageapts.com

Community Members

Chapel Watch VillageContact: Laura Winner Chapel Hill, NC 27516Tel: 919-929-2046Email: [email protected]: Northwoodraven.com

The Park at Chapel HillContact: Cynthia Galbraith Chapel Hill, NC 27517Tel: 919-967-7019Email: [email protected]: theparkatchapelhill.com

Parkwood Village AptsContact: Katherine Lantigua Raleigh, NC 27606Tel: 919-832-7611Email: [email protected]: parkwoodvillageapts.com

Independent Rental Owners BP Phase 2, LLC Contact: Michael Waldroup Durham, NC 27707Tel: 919-403-5300Email: [email protected]

Associate Members

BlueLink DirectContact: Kateri BainAtlanta, GA 30305Tel: 404-304-1591

Email: [email protected]: bluelinkdirect.com

BlueLink Direct provides residents feedback surveys. They are specialists in resident relations and performance measurements.

Capitol Special PoliceContact: Roy Taylor Raleigh, NC 27615Tel: 919-620-0008Email: [email protected]: capitolspecialpolice.com

Capitol Special Police provides the Triangle with the finest contracted law enforcement and security services. Our goal is to deliver the most professional and cost effective services possible to ensure you and your resident’s safety and peace of mind. True security is characterized by incident reduction and appropriate response to unavoidable events.

Clear Channel Radio RaleighContact: Laura Cole Raleigh, NC 27604Tel: 919-878-1500Email: [email protected]: g105.com

Clear Channel Communications, Inc. (OTCBB:CCMO) is a global media and entertainment company specializing in mobile and on-demand entertainment and information services for local com-munities and premiere opportunities for advertisers.

Exterior Diagnostic Services Contact: Chris Orton Apex, NC 27502Tel: 919-303-0448Email: [email protected]: edswp.com

Exterior Diagnostic Services (EDS) is a waterproofing and exterior building restoration company. We perform leak detection and correction; window sealant reconstruction; brick, concrete and EIFS repair; parking deck restoration and sealing; precast facade installation and repair; wet sealing, caulking and building coating.

Guardian Water & PowerContact: Sean Dicks Columbus, OH 43212Tel: 614-291-3141Email: [email protected]: guardianwp.com

Our mission is to conserve water, gas and electric resources through the applica-tion of measurement and information technologies. We create value for our customers by minimizing property utility usage; maximizing recovery of utility cost lowering operating expenses and increas-ing property values.

Jones Lang LaSalleContact: Derrick Bloom Atlanta, GA 30326Tel: 404-995-2287Email: [email protected]: www.joneslanglasalle.com

Jones Lang LaSalle is a financial and professional services firm specializing in Multifamily Broker/Sales services and investment management.

LCI Group, LLCContact: Scott E. Lockamy Raleigh, NC 27604Tel: 919-820-3492Email: [email protected]: www.lci911.com

LCI Group, LLC specializes in restoration services and disaster management. We provide a full list of services to our customers including but not limited to: fire, water, smoke, and storm restoration. We are also licensed in the following fields: unlimited NC General Contractors, NC Licensed Plumbers, and NC Licensed Electricians.

Ponder ConstructionContact: Ron Ponder Franklinton, NC 27525Tel: 919-939-0163Email: [email protected]

Ponder Construction can provide one per-son or a team to complete your construction projects. Managing your priorities to move the project forward in the most cost effec-tive and timely approach.

Summit Property Restoration, LLCContact: Ryan Carney Goodlettesville, TN 37072Tel: 615-873-4631Email: [email protected]: summitpropertyrestoration.com

Restoration services; we are general contractors that specialize in water, fire, wind damages

Unlimited Recovery, LLC Contact: Will Schien Raleigh, NC 27603Tel: 919-741-4264Email: [email protected]: UnlimitedRecovery.com

Unlimited Recovery is a prominent towing and Recovery Company headquartered in Raleigh North Carolina. Unlimited serves clients in commercial property manage-ment, financial services, law enforcement, commercial trucking and equipment haul-ing as well as the public at large.

YardniqueContact: Brian Phillips Moorisville, NC 27560Tel: 919-669-4583Email: [email protected]: www.yardnique.com

Yardinque provides full service landscaping: Design build, new install, maintenance and irrigation.

Membership


Connect With NAA

NAA Develops Model Rental Housing Inspections OrdinanceBy Michael E. Gorman ,CAPS ,CPM ,CCIM, Rose Property Group2011 National Apartment Association Chairman of the Board

The NAA Government Affairs department has drafted a model residential rental property inspections ordinance in response to an increasing number of rental housing inspections ordinances adopted in localities and municipalities that unduly punish owners, operators and residents of safe, professionally managed and code-compliant residential rental properties.

This model ordinance is provided as an example of language that may be used to promote the interests of rental housing providers in deliberations with lawmakers and other interested parties on issues concerning rental housing inspections programs. NAA members and affiliate associations who wish to use this model are encouraged to amend it to meet their unique needs.

Questions concerning this measure, which is available on the State and Local Government Affairs section of NAA’s website, should be directed to NAA’s Government Affairs Department. Please call 703/518-6141.

NAAEI Offers Educational Webinar Series The NAA Education Institute is offering several educational webinars on the NAA website. Industry experts and NAA members will facili-tate the presentations.

The webinars include Transition to Refrigerant R410a (Nov. 15) and Aggression Management (Nov. 16) and Financial Calculations for Managers (Dec. 15).

Each webinar provides viewers with copies of PowerPoint presenta-tions, handouts with key information and a chance to ask the experts questions. Webinars are priced at $29 for NAA members and $39 for non-members. Past webinars are available at NAAEI’s Learning Management System website. Please visit www.naahq.org.

Registration Dates, Keynote Speakers Set for NAA Student Housing, Education Conferences Both the NAA Student Housing Conference and the NAA Education Conference & Exposition are just around the corner. Join industry leaders at the Wynn Las Vegas from Feb. 29 to March 2, 2012, for the NAA Student Housing Conference & Exposition to

network. Attendees will have a chance to exchange ideas and build businesses that best serve the student housing industry. Register before Jan. 6, 2012, to take advantage of early registration rates and take part in the premier event in the industry. Please visit www.naahq.org/shc. The 2012 NAA Education Conference & Exposition is the largest event in the multifamily housing industry. More than 5,500 profes-sionals will gather June 28-30 in Boston to network and learn about the latest trends that will keep them on the cutting edge and at the top of the career ladder. You won’t get this kind of high-quality professional development anywhere else. Star athletes Mia Hamm and Nomar Garciaparra will team up for the Friday General Session and brand wizard, Bert Jacobs, co-founder of Life is good®, will head a Thought Leader session and show you how optimism can help grow your sales. You’ll also get practical take-home tactics from the more than 40 breakout sessions and the opportunity to explore cutting edge products and services from more than 325 suppliers on the trade show floor.

Register before Feb. 3, 2012, and save with early registration rates. Please visit www.naahq.org/educonf.

finance Expert to Speak Nov. 4 at the Assembly of Delegates in Atlanta The NAA Independent Rental Owners Committee (IROC) is hosting an education session titled “Multifamily Financing Alternatives” at the NAA Assembly of Delegates (AOD). The event is at 11:30 a.m. on Friday, Nov. 4. Glenn D. Houseman, MAI and Senior Vice President of CBRE Capital Markets will speak. A variety of topics will be addressed, such as the comparison of Freddie Mac, Fannie Mae, FHA, Conduits and banks underwriting financing terms and questions to ask a lender. To RSVP for this event, please e-mail NAA’s David Edwards as [email protected]. Come join us at the AOD and learn, get educated and network with your peers from around the country.


2012 CAPS Program

Education |

Name: ______________________________________________________

Property/Company Name: _________________________________________

Address: _____________________________________________________

Company Name: _______________________________________________

City/State/Zip: _________________________________________________

Telephone Number: _____________________________________________

Fax: _________________________________________________________

Email: _______________________________________________________

Billing Party: ___________________________________________________

Billing Party Address: ____________________________________________

CAPS Designation Course fee TAA Members: $1,185 Entire Course or $285 Per Module Non-Members: $1,335 Entire Course or $335 Per Module _____ I am registering for the Entire CAPS Course

_____ Please invoice me for the 3-month easy payment plan $395

(December, January and February) or (January, February and March)

I am registering for the following CAPS Individual Module(s):_____ A ( Registration Deadline: January 09, 2012) _____ B ( Registration Deadline: January 10, 2012) _____ C ( Registration Deadline: January 11, 2012) _____ D ( Registration Deadline: January 30, 2012) _____ E ( Registration Deadline: January 31, 2012)

Payment Options:____ Please Invoice Me (TAA Members Only) ____ Registration Fee Enclosed ____ Credit Card Option Type of Card: ____ Visa ____ Mastercard ___ Am Express

We can no longer accept credit card payment by mail, email or fax. To make a secured on-line payment, please visit the TAA Website at www.triangleaptassn.org or if you wish to pay with a credit card over the phone, please contact the TAA office at 919-782-1165 ext. 9.

Course Location TAA Education Center Alexander Office Park | 7920 ACC Blvd, Suite 220 | Raleigh, NC 27617 Tel: (919) 782-1165 / Fax: (919) 782-1169 Please mail or fax your registration form to the TAA office.

Registration Deadline & Policies CAPS module fee(s) and registration deadlines are indicated above. Registration fee(s) must be paid prior to each registration deadline in order to receive text material and attend classes, except those who have selected the 3-month easy payment plan option. Cancellations must be in writing. Cancellations received one month prior to individual course module will receive a full refund; received three weeks prior, a 75% refund; received two weeks prior, a 50% refund; received one week prior, a 25% refund; and cancellations received less than one week prior will not be entitled to any refund.

I have read, understand and agree to the CAPS registration policies.

Signature:_________________________________Date: ____________

Don’t have time to provide them the training to help them be the best they can be? fret no more! Let TAA take care of the training for you!!

Dare to be the exception! Distinguish yourself with a NAAEI CAPS Designation!

CAPS Designation Course fee

Earn your CAPS designation in 4 weeks!

CAPS Registration formTAA Proudly Presents

EffECTIVE LEADERSHIP | Module A Thursday, January 19, 2012 9:00 a.m. – 4:00 p.m.This course shows students how to go beyond day-to-day management and enter the world of team leadership. Topics covered: leadership versus management, the emotionally intelligent leader, employee engagement, feedback and coaching, and team building.

LEGAL RESPONSIBILITIES & RISK MANAGEMENT | Module B Friday, January 20, 2012 9:00 a.m. – 3:30 p.m.This course is a comprehensive survey of employment, rental and contract law affect-ing the multifamily housing industry, as well as a review of key environmental and safety regulations. This course also includes a brief section to help students establish and execute an effective risk management program for your apartment communities.

PROPERTY PERfORMANCE | Module C Saturday, January 21, 2012 9:00 a.m. –2:30 p.m.This course teaches students how to ensure that your property/properties are performing at or above the expectations set in the management agreement busi-ness plan. It introduces learners to the key operational and service measures used in the industry and shows you how to write a clear and compelling owner’s report.

fINANCIAL MANAGEMENT | Module DThursday, february 09, 2012 9:00 a.m. –3:30 p.m.This course will help students become fluent in the financial concepts, terminol-ogy, formulas, and ratios commonly used in the multifamily housing industry. The emphasis is on showing students how to maximize income and manage expenses at their properties.

PROPERTY EVALUATION & DUE DILIGENCE | Module EFriday, february 10, 2012 9:00 a.m. –2:00 p.m.This course covers the various processes: property inspections, financial and opera-tional audits, and regional and neighborhood analyses you will complete to help an owner or company acquire, sell or renovate a property.

TAA: Providing educational opportunities for the Triangle apartment industry for 28 years!

TAA Members: $1,185 Course or $285 Per Module (Includes Text, Class Instruction & Online Exam)

Non Members: $1,335 Course or $335 Per Module (Includes Text, Class Instruction & Online Exam)


Education | Developed jointly by the industry leaders in multifamily management

CAPS Registration form

Date: Friday, December 9, 2011 Registration: 8:30am, Breakfast Provided* Seminar: 9:00am-12pm Location: New TAA Education Center Alexander Office Park, 7920 ACC Boulevard, Suite 220, Raleigh, NC 27617

Dr. Miller’s Current Project–The Efficacy of Bed Bug Management Products and Strategies

Virginia Tech is currently one of two universities in the nation that is rearing bed bugs for research. The liability issues associated with bed bug presence have already resulted in hundreds of thousands of dollars being awarded to people who have been bitten by bed bugs. Dr. Miller’s research has focused on evaluating the efficacy products labeled for bed bug control and those that have potential as a bed bug management tools.

Bed Bugs have become a major problem with the multifamily industry. What began as a few scattered reports in the 1990s, became a full-blown epidemic in 2005. Because bed bugs have not been a problem for over 40 years, relatively few pesticides are labeled for their control, and none have been evaluated for efficacy.

Dr. Dini Miller, Ph. D. is the Urban Pest Management specialist for the state of Virginia. The urban pest management position is predominantly extension with additional research and teach-ing responsibilities. The urban pest management extension program focuses on promoting the adoption of integrated pest management (IPM) techniques to control arthropod pests in structures. Dr. Miller also is a co-instructor for the Urban and

Public Health Entomology (UPHE) course at Virginia Tech. Her current research projects include; bed bug biology; the efficacy of bed bug management and strategies, IPM techniques for control of cockroaches, ants and subterranean termites, and the cost/benefit analysis of IPM in Virginia public housing. For more information, please contact Cheryl Houseman @ 919.782.1165 x 4 or [email protected].

TAA: Providing quality educational and networking opportunities for the Triangle Apartment industry for 27 years!

Go

t Bed Bu

Gs?

Name: ______________________________________________________

Property/Company Name: _________________________________________

Address: _____________________________________________________

Company Name: _______________________________________________

City/State/Zip: _________________________________________________

Telephone Number: _____________________________________________

Email: _______________________________________________________

Billing Party: ___________________________________________________

Billing Party Address: ____________________________________________

Payment Options:____ Please Invoice Me (TAA Members Only) ____ Payment Enclosed ____ Credit Card Option Type of Card: ____ Visa ____ Mastercard ___ Am Express

In an effort to further protect our members’ credit card information and in compliance with the standards set by the PCI Security Standards Council we can no longer accept credit card payments via mail, email or fax. To make a secured online payment, please visit the TAA web site at triangleaptassn.org or if you wish to pay with a credit card over the phone, please contact the TAA office @ 919.782.1165 x 9.

Mail/fax Registration form to TAA’s New Offices located at: Triangle Apartment Association 7920 ACC Blvd, Suite 220, Raleigh, NC 27617 P: 919.782.1165 F: 919.782.1169

Registration deadline is 12/8/2011. Cancellations must be in writ-ing. Cancellations received by November 11, 2011 will receive a full refund. Cancellations received by November 18, 2011 will receive a 75% refund. Cancellations received by November 25, 2011 will receive a 50% refund. Cancellations by December 2, 2011 will receive a 25% refund. Cancella-tions received less than one week prior to seminar will not be entitled to any refund. I have read, and understand the above registration policies.

Signature:_______________________________Date: ____________

Effective Bed Bug Management & Strategies Seminar formFee: $49/Members $99/Non-Members/Guests Earn 2.5 CAPS, CAM, CAMT and NALP Continuing Education Credits*

Effective Bed Bug Management & Strategies

Presented by Dini Miller, Ph. D.

Virginia Tech Entomology Department

Got Bed BuGs?TAA INTRODuCES


Education

|Education |The American National Standards Institute (ANSI) accreditied certificate course

Non-Technical & Technical Courses

NOVEMBER 2011D - Appliance Maintenance and Repair Course Tuesday, November 8, 2011 9:00 a.m. - 5:00 p.m.Cost: $175 Per Individual Module TAA Members/$225 Per Individual Module Non-Members (Registration Deadline: Contact Education Director Suzanne Pratt at [email protected]) This course on appliances will help maintenance personnel understand their role in appliance repair and mainte-nance. Topics covered: diagnosing appliance problems, appliance safety, key appliance repair and maintenance tools, maintenance repair on clothes washers, dryers; and ovens.

E - Plumbing Maintenance and Repair Course Wednesday, November 9, 2011 9:00 a.m. - 5:00 p.m. Cost: $175 Per Individual Module TAA Members/$225 Per Individual Module Non-Members (Registration Deadline: Contact Education Director Suzanne Pratt at [email protected] ) This course teaches maintenance personnel how to maintain and repair plumbing systems and fixtures. Topics covered: an overview of the systems; key materials and equipment; pipes, fittings, valves; fixtures and appliances.

Legal Issues Seminar Thursday, November 10, 2011 Registration: 8:30 a.m. Seminar: 9:00 a.m. - 5:00 p.m. (Lunch provided) Workbook Sponsor - Cary ReconstructionBreak Service Sponsor - Apartment Finder Cost: $149 Members/$199 Non-members Registration Deadline: November 03, 2011TAA Education Center - Raleigh

DECEMBER 2011Got Bed Bugs?friday, December 09, 2011 Registration: 8:30 a.m.Seminar: 9:00 a.m. - 12:00 p.m. Cost: $49 Members/$99 Non-MembersRegistration Deadline: December 08, 2011TAA Education Center - Raleigh

JANUARY 2012

CAPS (Certified Apartment Portfolio Supervisor Designation)Effective Leadership ModuleThursday, January 19, 2012Course: 9:00 a.m. - 4:00 p.m.Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam)Registration Deadline: January 09, 2012TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation)Legal Responsibilities and Risk Management Modulefriday, January 20, 2012Course: 9:00 a.m. - 3:30 p.m.Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam) Registration Deadline: January 10, 2012)TAA Education Center - Raleigh

Property Performance Management ModuleSaturday, January 21, 2012Course: 9:00 a.m. - 2:30 p.m.Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Exams)Registration Deadline: January 11, 2012TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation)financial Management ModuleThursday, february 09, 2012Course: 9:00 a.m. - 3:30 p.m.Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam)Registration Deadline: January 30, 2012TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation)Property Evaluation & Due Diligence Modulefriday, february 10, 2012Course: 9:00 a.m. - 2:00 p.m.Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam)Registration Deadline: January 31, 2012TAA Education Center - Raleigh

Ann AuerbachSumerlyn Luxury Apartments

Shelbi LewisThe Apartments at Arboretum

Patricia Pullin Mission Millbrook Apartments

Celeste Rivera The Marquis on Edwards Mill Apartments

Great j

oB! Congratulations goes out to the following individuals who have earned the Certified Apartment Manager (CAM) designationfrom the National Apartment Association Education Institute (NAAEI).

SPONSORED BY OuR 2011 VIS IONARY SPONSORS:


The Triangle Apartment Association held its Breakfast Membership meeting on September 20, 2011, at McKimmon Center in Raleigh. More than 100 members got a great pick-me-up message from Susanne Gaddis, Ph.d. on Ego Boosters vs. Ego Busters. We also heard information from City of Raleigh Staff on the two bond referendums (affordable housing and transportation) on the October 11th Wake County ballot.

Special thanks to TAA’s 2011 Visionary Partners for their sponsorship of the membership meeting and throughout the year.

TAA BREAKfAST MEMBERSHIP MEETING

Thank You For Your Support


Congratulations to David and Sarah (Phillips) Breed on their recent nuptials. Dating since 2008 and meeting at the TAA 2008 Trade Show, they were

married in Southport, NC on September 3rd.

Wedding BellsSAVE THE DATE

Independent Rental Owners MeetingWednesday, November 16, 2011

6:00 p.m. – 9:00 p.m. TAA Education Center

TOPIC: How to recognize, respond and deal with critical issues no one wants to ever confront.

Free admission for IRO members, TREIA and WCAA $10.00, $25 per person for non-members and guests

CSI Raleigh/Cary/Durham (Crime, Gangs, Drugs and Death on site)


TAA hosted the 4th Annual Maintenance Mania event on Wednesday, October 12, 2011 at Heaven & Earth Landscaping in Raleigh. Maintenance Mania is a national competition where maintenance technicians compete against each other in various skill-based games. The games are focused on frequent maintenance issues, plus a pinewood derby style car race where the cars are made out of maintenance supplies! Winners received awards, prizes, bragging rights and a chance to compete in the National Championship at the 2012 NAA Education Conference in Boston, MA.

EVENT SPONSORHD Supply

fACILITIES SPONSORHeaven and Earth Landscaping

fOOD SPONSORSBelfor USA GroupDisaster One, Inc.

PRIzE SPONSORSDiversified FlooringInStar Services GroupTurner Asphalt, Inc.

EVENT STATION SPONSORSCentral Wholesalers Cary ReconstructionMaintenance Supply Headquarters Onofrio Construction, Inc.Roto-Rooter Services CompanySERVPRO of Raleigh NE & North DurhamTHS National

tHaNK You to tHe FoLLoWING sPoNsors:

Thank You For Your Support

OVERALL NATIONAL CHAMPIONSHIP qUALIfYING PROGRAM1st Place Overall Alexis Vasquez Brentwood West Apartments2nd Place Overall Nashid Copelin Brentwood West Apartments3rd Place Overall Kevin Carlson Perry Point Apartments

INDIVIDUAL GAMESn fluidmaster Dual flush Retrofit1st Place Frederick Schant Campus Edge Raleigh2nd Place Darryl Keller Chapel Hill North3rd Place Tim Storer Edinborough Commons Apartments n GE Appliance Repair1st Place Frederick Schant Campus Edge Raleigh2nd Place Alexis Vasquez Brentwood West Apartments3rd Place Nashid Copelin Brentwood West Apartments n Kidde fire & Carbon Monoxide Safety Installation1st Place Christopher Utke Camden Lake Pine2nd Place Frederick Schant Campus Edge Raleigh3rd Place Nashid Copelin Brentwood West Apartments

n Kwikset Smartkey Control Deadbolt Test1st Place Alexis Vasquez Brentwood West Apartments2nd Place Nashid Copelin Brentwood West Apartments3rd Place Mitchell Marshburn Hidden Oaks Apartments

n Pfister faucet Repair1st Place Alexis Vasquez Brentwood West Apartments2nd Place Nashid Copelin Brentwood West Apartments3rd Place Jesus Vasquez Brentwood West Apartments n Philips Advance Lamp & Ballast Retrofit1st Place Tim Storer Edinborough Commons Apts.2nd Place Kevin Carlson Perry Point Apartments3rd Place Frederick Schant Campus Edge Raleigh

n Seasons Ceiling fan Installation1st Place Alexis Vasquez Brentwood West Apartments2nd Place Nashid Copelin Brentwood West Apartments3rd Place Brian Evans Shellbrook Apartments

n Motorola & Niagara Conservation Race Car Competition1st Place Terry Bradford Edinborough Commons Apts.2nd Place Alexis Vasquez Brentwood West Apartments3rd Place Jesus Vasquez Brentwood West Apartments

n People’s Choice Award:Joe French Preserve at Brier Creek

ANNOUNCING THE WINNERS Of THE 2011 MAINTENANCE MANIA

Thank You For Your SupportDoes TAA Have Talent?

Thanks to everyone who came to support TAA’s premier talent competition, TAA’s Got Talent, held Tuesday, August 30,

at Longbranch Saloon in Raleigh. More than 175 members and guests enjoyed networking from 6-7pm, including a delicious buffet by Urbana Catering. The Show kicked off at 7pm and included great performances by TAA members.

Yes, it does!

CONGRATULATIONS TO OUR WINNERS:first Place ($300) The Blue Ridge BoysJohn Riggs, Philip Graham Eddie HollandBlue Ridge Property Management

Second Place ($150) Shelbi LewisThe Apartments of ArboretumNorthwood Ravin

Third Place ($50)Johnathan VaughnLofts at LakeviewSentinel Real Estate

Special Thanks to our Sponsors2011 Visionary Partners

food SponsorsBelforCRCDisaster OneFor RentMaintenance Supply HeadquartersMAA

Text Voting PartnerFor Rent



Thank You For Your SupportTHE 2011 TAA ANNUAL GOLf CLASSIC evolved into a great event; despite the postponement due

to rain from the original date. The special events committee would like to thank all of our sponsors for

without them this event would not have been possible. Everyone had a great time golfing and

networking the entire day. Special thanks go out to Hedingham Golf Club for allowing us to hold

our event and their gracious hospitality as well as Coopers Bar-B-Que for the great food and service.

PLATINUM SPONSORCarolina Restoration ServicesInstant Imprints

GOLDSmith Exterminating Company

EXCLUSIVE HOLE SPONSORMaintenance Supply HeadquartersCRC: The Disaster Response ExpertsAFR Furniture RentalOnofrio Construction, Inc.Cort Furniture RentalGet A Grip, ResurfacingCentral WholesalersApartment FinderAsset Redevelopment and Maintenance Company, LLC (ARMCO)For Rent Media SolutionsSherwin-Williams PaintsEcoScape Solutions GroupBelfor USA GroupInStar Services GroupDiversified Flooring

BEVERAGE CARTDisaster One, Inc.ARCO Restoration, Inc

PLAYER/HOLE SPONSORRugworks Floorcoverings, LLCRoto-Rooter Services CompanySherwin-Williams Floorcoverings

BREAKfAST SPONSORFull House Marketing

TEAM PHOTO SPONSORHD Supply - Facilities Maintenance

PUTTING GREEN SPONSORTriangle Area Apartment Guide


NOVEMBER 8 CAMT 9:00 a.m. – 5:00 p.m. TAA Education Center

9 CAMT 9:00 a.m. – 5:00 p.m. TAA Education Center

10 Legal Issues 9:00 a.m. – 5:00 p.m. TAA Education Center CAMT 9:00 a.m. – 5:00 p.m. TAA Board Room

15 Executive / Board of Directors Meeting 8:30 – 11:00 a.m. TAA Board Room

16 Independent Rental Owners Meeting 6:00 – 8:00 p.m. TAA Education Center

24-25 TAA Closed in Observance of Thanksgiving

DECEMBER 8 TAA Open House 12 p.m. – 5:00 p.m. TAA Offices/Education Center

9 Got Bed Bugs? Effective Bed Bug Management & Strategies 9:00 a.m. – 12:00 p.m. TAA Education Center

13 Executive /Board of Directors Meeting 3:30-6:00 p.m. Umstead Hotel & Spa, Cary

26-27 TAA Closed in Observance of Christmas

Calendar of Events

Vendor Spotlight

Jim Carrington is the President/Owner of Carrington Contracting, Inc. They perform exterior renovations within the Apartment Industry. Renovations that include exterior paint-ing, wood replacement, roofing, pressure cleaning, drainage, concrete, vinyl and hardi installations. Jim says, “since our com-pany’s inception, we have always placed an emphasis on quality workmanship, customer satisfaction, and job performance.” They have been servicing the Triangle Area and have been a member of TAA for over 15 years. The company’s goal is to build successful working relationships and have customers for life. Jim feels that their relationship with TAA has been priceless. They have been able to establish many successful, lasting relation-ships through TAA. As a bonus they feel that they also have also developed many personal friendships. Jim has been affiliated with the apartment industry for 20+ years. Jim currently serves on the TAA Products & Services Com-mittee and Craig Jackson, General Manager, is active on the Government Affairs Committee.

Jackie Kilby is an Account Manager for Ecoscape Solutions Group which

is a full service landscaping company.

Ecoscape offers a wide range of landscaping & maintenance services for

both commercial & residential customers. They have a portfolio of landscape

services addressing virtually every possible requirement a client may have. In

the case of an established landscape, they will review all aspects of a client’s

current plan and determine if it still works to maximize their landscape’s

potential. The staff has deep knowledge and expertise of landscape services

gained from decades of experience. The following are the core services they offer:

landscape maintenance, hardscaping, irrigation design and installa-

tion, landscape design and installation, low voltage lighting, site work

services, eco-friendly consulting & services and seasonal lawn care.

Jackie feels that their relationship with TAA is very valuable. They currently do

business with members of the Greater Charlotte Apartment Association and hope

to develop strong relationships here in the Triangle Apartment Association.

Jackie has been with the Ecoscape for two months and has been affiliated

with the Apartment Industry for 8 years. She currently serves on the Product &

Services Committee.


Vendor Spotlight

7920 ACC Blvd, Suite 220 Raleigh, NC 27617

the apartmentor - nov/dec 2011

Documents

time of year

past year

wonderful new year

eatmon executive director

precious time

sincerest hope

comfort of hope

taa office education