the aiesecer survey march 2017

The AIESECer SurveyPeople Analy+cs

SURVEY OVERVIEW

• Overall: 7214 responses • Complete: 6218 responses • Incomplete: 996 responses (including not completing entity questions) • Valid for Analytics: 7062 responses

Who filled it per region

• Americas - 1029 responses • Asia Pacific - 2804 responses • Europe - 1508 responses • Middle East & Africa - 639 responses

Who are our members?

WHO ARE OUR MEMBERS?

Gender

1%

1%

40%

58%

FemaleMaleTransgender MaleTransgender FemaleGender Variant/Non ConformingPrefer Not to Answer

Main Areas of Study

Business AdministraBon

Engineering

HumaniBes/Social Sciences

Economics

Computer Science

Law

Medicine & Health

LinguisBcs

Arts & Design

EducaBon

Environmental Studies

MathemaBcs & StaBsBcs

Natural Health

0% 100%

0.4%1.4%1.9%2.6%2.9%4%4%4.8%6.1%

15.2%15.3%18.5%22.1%

WHO ARE OUR MEMBERS?

PorTolio

Incoming Global Volunteer

Outgoing Global Volunteer

Incoming Global Talent

Outgoing Global Talent

MarkeBng/Brand/CX

Finance

Talent Management

Partnerships/BD

President

OD/Expansions

Other

0% 50% 100%

7.4%1.2%

4.5%5.4%

10.2%5.5%

10.9%5.9%

7.2%20.1%21.1%

Roles6%

4%0%

3%4%

16%

17%

49%

Local Commi[ee MemberLocal Commi[ee Team LeaderLocal Commi[ee Vice PresidentLocal Commi[ee PresidentMember Commi[ee Vice PresidentMember Commi[ee PresidentEnBty Support Team Other

do our members believe in our

product?

47%

37%

16%

I AM AN IXPI HAVE A PLAN TO GO ON IXP IN 17/18I DO NOT WANT TO TAKE AN IXP

Have you been on an Exchange?

0%

25%

50%

75%

100%

Yes No I will Yes No I will Yes No I will Yes No I will

40.2%

33.2%32.4%

41.1%34.9%

38.6%

54.5%

47.3%

25.17%

18.2%13.1%11.6%

Europe Asia Pacific MEA Americas

IXP per funcFon

0%

25%

50%

75%

100%

iGV oGV iGT oGT F TM

37.1%37.7%40.2%35.4%38.2%32.9%

47.7%46.1%48%56.2%40%

55.1%

15.2%16.3%11.8%

8.4%

21.8%

11.9%

iXP Not Planning to go

0%

25%

50%

75%

100%

MKT/Brand/CX Partnership/BD President OD/Exp Other Overall

36.9%39.4%31.3%39.5%32.3%41%

47.4%47.7%42.5%

28.5%53.5%

45%

15.6%12.8%

26.3%32.1%

14.1%13.9%

iXP Not Planning to go

IXP per funcFon

HOW DO OUR MEMBERS

feel about aiesec?

We asked our members if they were saBsfied with AIESEC and if they understand their role

in AIESEC so that we can understand how our members feel about AIESEC

I feel saFsfied working in AIESEC

38%

50%

10%1%

1 2 3 4 5

Overall

4.18/5


Average Score

iGVoGV

iGToGT

MKT/Brand/CX

Partnership/Business Dev

Finance

Talent Management

0 1.25 2.5 3.75 5

4.2

4.2

4.1

4.1

4.3

4.2

4.2

4.1


AmericaMEAEuropeAsia Pacific

Average Score

4.3 4.2 4.34.1

I know what is expected of me in my role in AIESEC

35%

55%

8%1%

1 2 3 4 5

4.17/5Overall

Average ScoreI know what is expected of me in my role in AIESEC

iGVoGV

iGToGT

MKT/Brand/CX

Partnership/Business Dev

Finance

Talent Management

0 2.5 5

4.2

4.2

4.2

4.1

4.2

4.1

4.2

4.2


Average Score

4.3 4.2 4.34.1

I know what is expected of me in my role in AIESEC

My team leader in AIESEC encourages my development

34%

46%

16%3%

1%

1 2 3 4 5



4.3 4.2 4.34.1


Average score - 0 Being Strongly Disagree to 5 being Strongly Agree

iGV

oGV

iGT

oGT

MKT/Brand/CX

OD/Expansion

TM

Finance

Partnership/BD

0 2 3 5

4

4

4.12

3.9

4

4.2

4.1

4.2

4.13

How is our leadership?

We asked our members a few quesBons about their Leadership development

and how they are building the qualiBes of a leader within themselves

What is the one thing you want the Team Leader to Improve?

Responses

Team Meeting

One to One Conversations

Tracking PerformancePlanning

Personal Goal Setting

Coaching me to achieve my goals

Team DaysReporting

Education/Transition

Role ModellingOthers

0% 12.5% 25%

4.7%7.1%

6%3.2%

9.7%17.6%

9.2%10.3%10.3%

13%8.3%

What is the one thing you want the Team Leader to Improve?

Improvements iGV oGV iGT oGT MKT BD TM Finance OD/EXP Others

Team Meeting 24.1% 21.2% 8.7% 7% 10.5% 6.6% 11%% 4% 0.3% 4.7%

One to One Conversations 22.6% 22.1% 6.6% 5.8% 8.3% 4.2% 10% 5.2% 2% 6.7%

Tracking Performance 19.3% 18.2% 6% 6% 12.3% 5.5% 10.8% 7.1% 1.6% 7.2%

Planning 20.1% 17.9% 8% 6.8% 14.6% 5.3% 9.3% 6.3% 1.3% 8%

Personal Goal Setting 22.9% 19.9% 7.2% 5.6% 11.1% 6.2% 9.9% 4.6% 1.8% 7.4%

Coaching me to achieve my goals 20.5% 22.6% 7.5% 6.0% 10.2% 6.0% 7.9% 4.3%% 1.4% 7.7%

Team Days 22.6% 21.3% 8% 6.3% 10.1% 5.5% 8.6% 6% 1.3% 8.3%

Reporting 23.3% 16.2% 4.6% 6.1% 9.1% 6.6% 15.2% 8.1% 1% 6.6%

Education/Transition 21.2% 17.2% 6.5% 4.3% 11.8% 4.3% 14.5% 7.8% - 7.8%

Role Modelling the right behaviours 16.6% 20.5% 6.8% 5.9% 11.6% 6.2% 12.5% 5% 1.4% 8.2%

Others 20.4% 17.7% 7.8% 4.4% 11.6% 3.4% 8.5% 5.8% 0.7% 11.2%

INTRODUCTION

(Get to know, Team Bonding Induction to the function/area)

PLAN

(Co-creation of Team Purpose, Expectations, Goals, Strategies, Budget, JD, Deadlines)

PERSONAL GOAL SETTING

(Set the Individual Goals and Action Plan, Make Personal Goals for Development)

REGULAR TEAM MEETING

(Regular Tracking of the Plan and Team Performance, Team Review)

REGULAR ONE TO ONES

(Tracking and Coaching of Individual Performance and Personal Goals, Feedback)

TEAM DAY

(Team bonding, Team a c t i v i t i e s , Appreciations)

REPORT(Key Results Achieved/Not Achieved)

TRANSITION(Knowledge, Skill, Attitude and Document Transfer)

DEBRIEF(Team Experience Debrief, Key Learnings, Next Steps)

0%

25%

50%

75%

100%

INTRO PLAN PGS INTRO PLAN PGS

32.5%36.1%

93.6%92.8%

58.6%58.7%

Q1 2017 Q3 2016BUILDING

Team Standards

INTRODUCTION

I received transition/induction for my role

- 2584 Members do not receive a transiBon/InducBon to the role

0%

25%

50%

75%

100%

Europe AP MEA America Europe AP MEA America

60.5%60.7%

48.6%49.6% 51.4%58.9%

65.8%60.4%

Q1 2017 Q3 2016

Team Standards

INTRODUCTION


0%

25%

50%

75%

100%

oGV iGV oGT iGT OD/Expansions

54%60%

56%57%55%

- 1459 Exchangers do not receive a transiBon/InducBon to

the role

Team Standards

INTRODUCTION


0%

25%

50%

75%

100%

MKT/Brand/CX Finance President TM Other Partnerships/BD

55%58%61%69%

62%57%

- Only 69% of LCPs receive transiBon/inducBon to the role

Team Standards

PLAN

Not29%

My team has a clear purpose, values and rules71%

Not43%

My team has a clear plan with individual goals and responsibiliRes57%

Not20%

My team has a clear purpose, values and rules80%

Not31%

My team has a clear plan with individual goals and responsibiliRes69%

March 2017

October 2016

Team Standards

PLAN

Not38%

I have a clear job descripRon with the the key tasks I need to deliver62%

Not29%

I have a clear job descripRon with the the key tasks I need to deliver71%

March 2017 October 2016

Team Standards

PLAN

My team has a clear purpose, values and rules

0%

25%

50%

75%

100%


80.2%79.7%73.4%

82% 79.8%82.2% 80.8%80.1%

Q1 2017 Q3 2016

Team Standards

PLAN


0%

25%

50%

75%

100%


80%83%78%

82%83%

Team Standards

PLAN


0%

25%

50%

75%

100%


78%79%78%

96%

76%79%

24% of Finance members do not have a clear purpose, values and

rules

Team Standards

PLAN

My team has a clear plan with individual goals and responsibilities

0%

25%

50%

75%

100%


68.1%68.5%60%60%

67.5%66.5%72%

63%

Q1 2017 Q3 2016

Team Standards

PLAN


0%

25%

50%

75%

100%


69%66%60%

64%65%

40% of oGT responses do not have a clear plan

Team Standards

PLAN


0%

25%

50%

75%

100%


63%64%65%

84%

60%63%

40% of Finance responses do not have a clear plan

Team Standards

PLAN

I have a clear job description with the key tasks I need to deliver

0%

25%

50%

75%

100%


75.4%66.8%

60%67.2% 67.8%

73.2% 72.5%67.7%

Q1 2017 Q3 2016

Team Standards

PLAN


0%

25%

50%

75%

100%


64%71%69%70%68%

36% of OrganisaBonal Development/Expansions

responses do not have a clear Job DescripBon

Team Standards

PLAN


0%

25%

50%

75%

100%


69%68%71%76%73%

66%

Team Standards


Not68%

In the past month, I received a personal goal seUng review from my Team Leader32%

March 2017

October 2016Not68%

In the past month, I received a personal goal seUng review from my Team Leader33%

Team Standards

In the past month, I received a personal goal setting review from my Team Leader


Lowest Team Standard task implementaBon by the network

0%

25%

50%

75%

100%


35.9%44.5%

19.8%23.2%33.5%

38.5%32.5%31.8%

Q1 2017 Q3 2016

Team Standards



0%

25%

50%

75%

100%


37%40%36%37%35%

Responses show that there is no priority given to personal goal

sedng

Team Standards



0%

25%

50%

75%

100%


34%33%35%31%34%35%

Responses show that there is no priority given to personal goal

sedng

0%

25%

50%

75%

100%

Team Mee+ng O2O Team Day Team Mee+ng O2O Team Day

55.6%63.6% 61.4%59.5%

81.3%82.5%

Q1 2017 Q3 2016

PERFORMING

Team Standards


Not35%

My team has regular team meeRngs that track performance65%

Not58%

I have received feedback from my team42%


Not22%

My team has regular team meeRngs that track performance78%

Not76%

I have received feedback from my team24%

Team Standards

My team has regular team mee.ngs that track performance


0%

25%

50%

75%

100%


79.4%76.1%65.2%67.2% 71.5%70.9%

84.3%81.1%

Q1 2017 Q3 2016

Team Standards



0%

25%

50%

75%

100%


74%73%69%

74%74%

Team Standards



0%

25%

50%

75%

100%


66%72%

78%

99%

63%

75%

Team Standards

I have received feedback from my team


0%

25%

50%

75%

100%


27.5%

50.1%

27.1%

39.3%

19.3%

46.9%

25.4%

50.9%

Q1 2017 Q3 2016

Team Standards



0%

25%

50%

75%

100%


48%50%49%48%45%

Team Standards



0%

25%

50%

75%

100%


48%46%50%

40%46%47%

60% of Presidents do not receive feedback from the teams

Team Standards

REGULAR ONE TO ONES

Not60%

I have a clear Measure of Success40%

Not69%

In the past month, I received a performance review from my Team Leader31%


Not51%

I have a clear Measure of Success49%

Not65%

In the past month, I received a performance review from my Team Leader35%

Team Standards

I have a clear Measure of Success

REGULAR ONE TO ONES

0%

25%

50%

75%

100%


52.4%49.9% 51.9%50.1%40.9%44.2%

52.6%

41.5%

Q1 2017 Q3 2016

Team Standards


REGULAR ONE TO ONES

0%

25%

50%

75%

100%


54%46%44%42%42%

Team Standards


REGULAR ONE TO ONES

0%

25%

50%

75%

100%


44%47%47%

64%

51%45%

Majority of MarkeBng/Brand/CX/Business Development and

Partnerships Development do not have a clear MoS

Team Standards

In the past month, I received a performance review from my Team Leader

REGULAR ONE TO ONES

0%

25%

50%

75%

100%


40.1%42%

27.1%25%34.7%37.5% 33.6%32.6%

Q1 2017 Q3 2016

Team Standards


REGULAR ONE TO ONES

0%

25%

50%

75%

100%


41%37%36%37%34%

Team Standards


REGULAR ONE TO ONES

0%

25%

50%

75%

100%


36%35%38%30%

36%35%

Team Standards

TEAM DAY

Not45%In the past 2 months, I aYended a team bonding

55%

Not44%In the past 2 months, I aYended a team bonding

56%

March 2017

October 2016

Team Standards

In the past 2 months, I a@ended a team bonding

TEAM DAY

0%

25%

50%

75%

100%


59%60.4%

38.7%

53.5%60.1%

67.2%

52.8%62.7%

Q1 2017 Q3 2016

Team Standards


TEAM DAY

0%

25%

50%

75%

100%


83%

64%61%60%59%

Team Standards


TEAM DAY

0%

25%

50%

75%

100%


64%65%69%

89%

66%60%

0%

25%

50%

75%

100%

Report Transi+on Debrief

39.6%

58.6%

44.6%

CLOSING

Team Standards

REPORT

DEBRIEF

Not65%

I have had a Debrief35%

Not61%

Reported Key results achieved and not achieved39%

Team Standards

TRANSITION

Not48%

Received a transiRon on the role52%

Not41%

Received a transiRon on the role59%


REPORT

Team Standards

0%

25%

50%

75%

100%

EUROPE AP MEA AMERICAS

54%

26%

38%42%

Reported key results achieved and not achieved

REPORT

Team Standards


0%

25%

50%

75%

100%


55%47%

43%42%44%

58% of Incoming Global Volunteer do not report their achievements

and non achievements

REPORT

Team Standards


0%

25%

50%

75%

100%


39%40%46%

64%

48%43%

TRANSITION

Team Standards

Received a transi.on on the role

0%

25%

50%

75%

100%


60.5%60.7%

48.6%49.6% 51.4%58.9%

65.8%60.4%

Q1 2017 Q3 2016

TRANSITION

Team Standards


0%

25%

50%

75%

100%


54%60%

56%57%55%

TRANSITION

Team Standards


0%

25%

50%

75%

100%


55%58%61%69%

62%57%

DEBRIEF

Team Standards

0%

25%

50%

75%

100%


45%

30%36%

31%

I have had a debrief of my key learnings in my AIESEC experience

DEBRIEF

Team Standards


0%

25%

50%

75%

100%


41%42%37%

41%37%

DEBRIEF

Team Standards


0%

25%

50%

75%

100%


35%38%43%

55%

40%37%

So how is AIESEC’s leadership

overall?

Team Standards

Receiv

ed a

transiB

on on the r

ole

Team

has a c

lear p

urpose

Clear P

lan

Clear J

D

PGS

Regular

Team

mee

Bng

Feed

back

Clear M

oS

Perform

ance

revie

w

Team

Bonding

Debrie

f

ReporB

ng

TransiB

on

0% 25% 50% 75% 100%

58.6%

44.6%

39.6%

63.4%

35.6%

45.1%

47.7%

74.2%

36.1%

69.9%

65.1%

81.2%

58.6%

58.7%

0%

0%

55.7%

34.6%

48.8%

24.3%

77.8%

32.5%

71.3%

68.7%

79.8%

58.7%

Q3 2016 Q1 2017

Summary

DEBRIEF

TRANSITION

REPORT

TEAM DAY

REGULAR ONE TO ONES



Very low implementaFon in the team standards menFoned.

Less than 60% in all regions

satisfaction of the experience

We asked our members how saBsfied they were with their AIESEC Experience and assessed the Global and NaBonal Net

Promoters Score

HypotheFcally, if you were to quit tomorrow, what

would your reason be?

Lack of time, Difficult work, Parents, Money, Stress, Focus28%

It's not fun4%

Not enough support from my team leader6%

Bad communication13%

No connection to the big picture13%

Lack of contribution20%

I can't see my future here16%

HypotheFcally, if you were to quit tomorrow, what

would your reason be?

Count of Hypothetically, if you were to quit tomorrow, what would your reason be? Finance

Incoming Global Talent

Incoming Global Volunteer

Marketing/ Brand/ Customer Experience

Organisational Development/ Expansions

Other, please specify...

Outgoing Global Talent

Outgoing Global Volunteer

Partnership Development/ Business Development

PresidentTalent Management

Overall

Bad Communication 6.7% 5.1%% 21.1% 11.6% 0.5% 8.7%% 5.1% 22% 5.1% 3.3% 10.8% 12.2%

I can't see my future here 5.5% 8% 23% 11.4% 1.3% 7.1% 8%% 17.6% 6.7% 3.4% 9.1% 15.9%

It's not fun 5.7% 5.7% 17.9% 13% 2.4% 6.5% 8.9% 21.5% 4.9% 5.7% 7.7% 3.9%

Lack of Contribution 5.5% 8.5% 21.3% 8.9% 1.1% 6.9% 5.7% 23% 5.5% 4.5% 8.9% 20.1%

No Connection to the Big Picture 5.8% 7.3% 20.3% 11.8% 1.8% 5.7% 7.2% 19.7% 6.5% 3.3% 10.5% 13%

Not enough support from my Team Leader 6.4% 6.4% 16.7% 12.5% 2.2% 7.8% 5.6% 16.4% 4.7% 5.6% 15.6% 5.8%

Other, please specify... 4.8% 7.1% 22% 10.9% 1.1% 8.4% 5% 19.5% 4.6% 5.9% 10.6% 29%

Overall 5.5% 7.2% 21.2% 11% 1.3% 7.5% 5/9% 20.1% 5.5% 4.6% 10.2% 6942

0

25

50

75

100


635249

54

NET PROMOTER SCORE

NPS

% Promoters - % of Detractors

47

% Promoters - % of Detractors

49 Q3 2016

Q1 2017

NPS

AIESEC in Brazil

AIESEC in Korea

AIESEC in Estonia

AIESEC in Azerbaijan

AIESEC in Mexico

Highest NPS

Lowest NPS

90.29

78.7

9.4

20

20

link to all entity data

EXPA

iGVoGV

iGToGT

MKT/Brand/CX

Partnership/Business DevFinance

Talent ManagementOD/ExpPresident

0% 25% 50% 75% 100%

63%

70%

71.8%

68.4%

57.9%

58.9%

67.6%

57.3%

66.2%

60.5%

65.2%

Overall

I received an inducFon to the organisaFon

iGV

oGV

iGT

oGT

MKT/Brand/CX

OD/Expansion

TM

Finance

Partnership/BD

Others

0% 20% 40% 60% 80% 100%

65%

60%

67%

71%

65%

63%

60%

69%

62%

65%

I received an inducFon to the organisaFon

0%

25%

50%

75%

100%


66%70%

74%79%

Not68%

I completed the LDA assessment on EXPA32%

LDA

LDA

America

MEA

Asia Pacific

Europe

0% 25% 50% 75% 100%

34%

27%

28%

46%

LDA

Other Information

We asked our members a few other quesFons that gave us insight on the skills that they have

learnt ranging from working with others to Social media management

Top 3 Skills you have learnt in AIESEC

0%

2.5%

5%

7.5%

10%

0.2%0.3%0.4%0.5%0.6%0.9%

1.3%1.4%1.5%1.6%1.7%1.7%1.9%1.9%

2.1%2.2%2.2%2.2%2.5%

2.7%2.9%3%

3.3%

3.8%3.9%4%4.4%4.4%

4.7%4.7%4.8%4.9%

6.5%6.5%

8.5%

Active Listening Working with others Critical Thinking Crisis ManagementCold Calling Coaching Cross Cultural Communication Time ManagementPublic Speaking Multitasking Interviewing Emotional IntelligenceWork under pressure Data analysis Graphic design & Writing DelegationAccounting Budgeting Networking Patience Complaint/Conflict Management Giving Feedback Project/Event Management Persuation/Pitching Account ManagementGoal Setting Thinking outside the box Expectation Setting Market ResearchMeeting Management Tracking Performance Virtual communication Word/Excel/Powerpoint ManagementSynergy Soical Media Management Reporting

1st Preference


0%

2.5%

5%

7.5%

10%

0.4%0.6%0.7%

1%1.1%1.3%1.3%1.4%

1.6%1.7%1.8%1.9%2.1%2.1%

2.4%2.4%2.6%2.6%2.6%2.6%2.7%

2.9%3.2%

3.5%3.5%

4.1%4.2%4.4%4.4%

4.6%5%

5.2%5.5%

5.9%

6.9%

Working with others Critical Thinking Public Speaking Time ManagementMultitasking Cross Cultural Communication Emotional Intelligence Work under pressureInterviewing Active Listening Patience Crisis ManagementNetworking Giving Feedback Delegation Persuation/PitchingCold Calling Coaching Thinking outside the box Market ResearchGoal Setting Project/Event Management Expectation Setting Graphic design & WritingMeeting Management Data analysis Complaint/Conflict Management Virtual communicationSynergy Tracking Performance Accounting Budgeting Soical Media ManagementAccount Management Word/Excel/Powerpoint Management Reporting

2nd Preference


0%

2.5%

5%

7.5%

10%

0.4%0.5%0.7%

0.9%0.9%1%1%1.2%

1.4%1.7%1.8%1.9%2%2%2%2.1%2.2%

2.4%2.5%2.9%2.9%2.9%3%

3.2%3.2%3.4%3.4%

3.6%

4.1%4.3%

5.2%

6.3%6.4%6.5%

10.1%

Working with others Work under pressure Time Management Public SpeakingMultitasking Patience Thinking outside the box NetworkingCritical Thinking Project/Event Management Goal Setting InterviewingEmotional Intelligence Giving Feedback Persuation/Pitching Cross Cultural CommunicationActive Listening Expectation Setting Crisis Management Market ResearchMeeting Management Delegation Tracking Performance SynergyVirtual communication Coaching Graphic design & Writing Complaint/Conflict Management Data analysis Cold Calling Word/Excel/Powerpoint Management Soical Media ManagementReporting Accounting Budgeting Account Management

3rd Preference

performance team standards

• One to Ones are performed to help the members understand their Measure of access and to provide a review on their performance. This is the lowest implemented Team Standard.

• At the same Bme the most wanted thing by the members from their Team Leaders is “Coaching me to achieve my goals”

• Finance responses show that finance teams don’t have a clear plan with individual goals and responsibili.es

• About 70% of the members have a clear Job Descrip.on but less than 50% have a clear Measure of Success

lack of contribution and

the debrief

• 20% of responses would want to quit the organisaFon due to Lack of contribuFon and 65% of the overall

responses do not go through Debrief • Less than 40% of the overall responses have gone

through a debrief

least satisfied lack of clear jd

The responses that have the least responses for “I have a clear job descripBon” feel the

least saBsfied working in AIESEC

Compiled by

Tushar KhatodTalent Management CEED