The Adele & Dale Young Education Technology Center

CollegeofEducation&HumanServices

YETCEmployeeManual-UpdatedAugust23,2017

Welcome!WhydidtheYETChireyou?You'vebecomeanemployeeoftheAdele&DaleYoungEducationTechnologyCenter(YETC).Congratulations!Manycandidatesapplied;youareoneofaveryfewselected.WhenIinterviewedyou,Iascertainedthatyouhavetalents,skills,andaworkethicthatwillhelptheYETCcontinuetoprovideexceptionalresourcesandservicestoitspatrons.Perhapsyou'vewonderedwhatIsearchforinourpotentialemployees?

Outstandingservicetoourpatronsisthemostcriticalaspectofouroperation.Ilookforpeoplewhohavevibrantpersonalities,smilealot,arecourteous,respectful,goodteamworkers,andarewillingtogotheextramilewhenhelpingourcustomers.

Ioftenreceivelettersfromsatisfiedpatrons.MayIshareacouplewithyouthatsummarizemyvisionofexcellentservice?

"DearYETCCrew:Ijustwantedtotakeaminuteandexpressmyappreciationforalltheworkyoudointhecomputerlab!I'mnotcomputermindedandseemtoalwaysbefindingproblems.Andyouarealwayssohelpfulandsokind,evenwhenI'mfrustratedandnotinthekindestmood.Thankssomuchforyourpatienceandhelp!Itrulydon'tknowhowI'dsurvivewithoutyou!Youguysaregreat!Thanks."

Andapieceofanother...

"WhileataGlobalConferenceonScienceandScienceEducationlastweek,IranintoGarthHull.HeisoveralltheNASATeacherCentersinthewest.IthoughtyouwouldliketoknowthathereportedtomethattheYETCwasoneofthebest,notjustinthewest,butinthecountry."

Youhavejoinedateamwhoisknownnationallyforitsqualityofserviceandresources.Iexpectyoutocarryonthattradition.Whileinterviewing,Isearchforcandidateswhohavetechnologyandeducationskillsandthatspecialabilitytosharethemwithothers.Ilookforpeoplewhoarehardworkers,punctualanddependable,professionalandethicalintheirspeechandactions,self-motivated,andarewillingandeagertolearnnewskills.YouwerehiredbecauseIfeelyouhavemanyofthequalitiesjustdescribed.Welcomeaboard!IsincerelyhopethatyouremploymentwiththeYETCwillbealongandmutuallybeneficialone.Ialsohopeit'sfun,exciting,agreatlearningexperience,andachancetodevelopnewfriendshipsthatwilllastalifetime.Tohelpyougetstarted,Ihaveprovidedyouthisemployeepolicymanual.Readthiscarefully.Reviewitperiodically.

Ifyoueverhavequestions,problems,orjustneedtotalk,mydoorisopentoyou.Ilookforwardtoworkingwithyou!

Sincerely,NathanSmith,CollegeofEducation&HumanServicesDirectorofTechnologyDirectoroftheAdele&DaleYoungEducationTechnologyCenter

Notetonewemployees:AllnewYETCemployeesarehiredonatrial,orprobationary,basisfortheirfirstsemester.Duringthisperiod,yourperformance,punctuality,learningaptitude,andabilitytopositivelyworkwithotheremployeesandpatronswillbecarefullyevaluated.Atthesemester'sendyouwillbeinterviewed,whereyourjobperformancewillbediscussed.EmployeeswhoperformwellwillbeofferedcontinuedemploymentattheYETC.

WhatistheYETC?Whatservicesdoweprovide?WelcometotheAdele&DaleYoungEducationTechnologyCenter,whichwecalltheY.E.T.C.TheYETCisuniqueamongcollegesofeducationaroundthestateinthatitprovidesawonderfulmixofresourcesandtechnologyallinoneconvenientlocation.Whataretheseresources?

TheYETCservesasaK-12curriculumlibrary.WehaveafairlylargecollectionofcurriculummaterialsthatarecatalogedandmadeavailableforCollegeofEducationfaculty,staff,andstudentstocheckout.Thecurriculummaterialscheckoutforamonth.PatronsmusthaveavalidUSUcardtocheckthesematerialsout.

TheYETCalsoservesstudentsasoneofUtahStateUniversity'sopenaccesscomputerlabs.Studentsusethelabtocompleteassignments,doresearch,createportfolios,andexploreandlearntechnologiesrelatedtotheiracademicfields.Wehave76computers,bothWindowsPCsandMacintoshes,thatstudentsmayuse.Again,apatron’sUSUactivitycardisrequiredtocomeinandusetheequipment.

TheYETCservesasatechnologylearningandtrainingcenter.Weendeavortohelpstudentsbecomeknowledgeableandproficientusingcurrenttechnologiesthatareusedintheeducationprofession.Besidesone-to-oneassistancestudentsandfacultycanreceivefromYETCemployees,trainingsessionsandworkshopsareoftenprovidedatnocosttothem.Additionally,manytraininghelpsandmaterialsareprovidedonourwebsite,TeacherLINK.

TheYETCserveseducatorsasaNASARegionalEducatorResourceCenter,distributingeducationalmaterialsandservicesthatNASAprovides.Anyteacher,includinginformaleducatorssuchasparentswhohomeschooltheirchildren,haveaccesstotheresourcesthatNASAprovides.TheYETCisUtah’sNASAEducatorResourceCenter.

Ourgoalistobeknowledgeableandserviceoriented.YouwillfindtheYETCstaffalwayswillingtohelpandanswerquestionsrelatingtotheservicesweprovide.

Wealsoprovidemanyresourcesonlineatourwebsite,TeacherLINKandTeacherLINKBlog.Pleasevisitusat…

http://TeacherLINK.ed.usu.edu

http://teacherlinkyetc.blogspot.com

IntheNASAEducationalResourcesportionofthewebsite,therearehundredsofvideosthatteachersmayuse.

BriefListingofServicesWeProvideattheYETC:• K-12curriculummaterialslibrary• Studentopenaccesscomputerlab:76stations-52WindowsPCsand24Macintoshes.• Blackandwhiteandcolorlaserprinting.• Blackandwhiteandcolorphotocopying.• CDandDVDcreationsoftwareandhardware.• Videoeditinghardwareandsoftware.Videocanbeimportedtocomputerfromcamera,

camcorder,VHStape,DVDvideo,laserdisc,andmore.• GraphicswithPhotoshopandothergraphicsprograms.TheYETChasseveralscanners

available.• Audioeditingsoftwareandhardware.• EducationalCDsandsoftwarelibrary.• Teacherprofessionaldevelopmentvideolibrary.• MultimediacollectionofDVDvideos,audioCDs,andmore.• Lessonplansandteachingunits.• CollegeofEducationandHumanServiceshelpdesk.• Freetechnologytrainingopportunities.• NASAeducationalvideos,unitsandlessonplans,andservicesforteachers.• AclassroomcomputerlabthatmaybereservedfromtimetotimebyCollegeofEducation

andHumanServicesfacultyforclassuseanddemonstrationsoftechnology.

AsaYETCEmployee,whatisyourjob?Yourtoppriority:Takecareofourpatrons.Greetthembyname.Makethemfeelwelcome.Answertheirquestions.Acquaintthemwithresourcesthatwillassistthemwiththetaskathand.Helpthembecomefamiliarwiththegreatresourcesavailabletothem.

Yoursecondpriority:TakecareoftheYETC.Makesureeverythingisinitsproperplace,straightenedandneat.Makesuretheequipmentiscleanandworkingproperly.TheYETCmustalwaysbeaclean,inviting,andcomfortableplacetobe.

Yourthirdpriority:DoanyspecialassignmentsassignedyoubytheDirectororAssistantManagers.Someon-goingspecialassignmentshavetodowithcreatingstep-by-steptutorialsandresearching/writingabouteducationalresourcesavailableforteachers.

Yourfourthpriority:Learn!!Ifyoufindyouhavetimeonyourhands,andthefirstthreeprioritieshavebeenaddressed,thenlearnsomethingnew.BecomefamiliarwithandproficientusersofthetechnologiesandresourcesintheYETC.Bydoingso,you’llnotonlylearnnewskillsthatwilllookgreatonyourresume,you’llalsobecomeamorevaluableemployeefortheYETC!Iwantyoutokeeparecordofnewskillsyou’velearned,sothatwhenIinterviewyouaboutyourjob,youcansharethosewithme.

Note:YETCemployeesmaydoschoolassignmentsonthejobONLYwhenalltheotherprioritieshavebeentakencareof.However,careshouldbetakenthatthisopportunityisneverabusedandremainsoffyourprioritylist.Ethically,youarebeingpaidtodoajob(describedaspriorities1-4),doingthatjobwelliswhatyou’vebeencontractedtodo.

Whatisnotallowedonthejob?Personalentertainment:

• Movies(includingYouTubeandsimilarsites)• surfingtheweb• personale-mail• blogging,wikis,Facebook(andothersocialnetworking)• listeningtoyouriPodorothermobiledevice• chattingwithfriendsonthephone• readingcomicsorotherbooksforpersonalenjoyment,etc.

Again,ethically,youarebeingpaidtodoajob,andtheseactivitiesarenotpartofthejob.Pleasedon’tdothem.

Theonlyexceptiontothiswouldbeifyou’vebeenassignedaspecialresponsibilitytocompletefortheYETCorifsomeoftheseactivitiesarepartofaUSUassignmentthatyou’vebeenassigned.Anexceptionwillbemadeforyouifyouinformtheshiftmanagerwhyyouneedtodooneoftheseactivities,andyou’vecompletedtheotherprioritiesmentionedearlier.

Innocaseshouldyoueverwearheadphonesorearbudswhileonthejob,whichlimitsyourabilitytolistentowhat’sgoingoninthecenter.

FoodandDrink:PleaseeatanyfoodoutsidetheYETC.Therearetablesintheatriumandnearthevendingarea.Eatanddrinkthere.

Vegetating:Pleasedon’tjustsitanddonothingwhileontheshift.Thedictionarydefinesvegetateasthis:toleadapassiveexistencewithoutexertionofbodyormind.Iwouldalsoaddthatjustsittingforlongperiodsatthefrontdeskinidleconversationisalsoaformofvegetating.IntheYETC,therearealwaysthingstodoandlearn.Ifyoudon’thaveanyideasaboutwhattodo,asktheDirectororAssistantManagers.

Employeeswillreceiveawarningwhenparticipatinginactivitiesnotallowedonthejob.Threeormorewarningswillconstitutegroundsfordismissalfromthejob.

SpecificJobDutiesforYETCemployees:TheYETCDirector,NathanSmith,isresponsibleforthecareandmanagementoftheYETC.Allaspectsofthedirection,administration,andcareforthecenterfallsonhisshoulders.

Fromtimetotime,theYETCDirectorhiresAssistantManagerstoassisthimwithhisrole.AssistantManagershavethefollowingdutiesandresponsibilities:

CARRYOUTTHEMISSIONOFTHEYETC:

1. AssisttheDirectorinkeepingcurrentontheissues,theories,materials,andtechnologybeingusedineducation.

2. AssisttheDirectortoacquire,maintain,circulate,promote,andtrainpeopleintheuseofmaterialsandequipmentthatwillenhanceteachingandteachereducation.

3. IdentifyandlocateresourcesappropriateforinclusionintheYETCcollection.4. ParticipateinthedevelopmentoffundingproposalsrelatedtotheYETC.

PROVIDESUPPORTSERVICESTOCOLLEGEOFEDUCATION:

5. Provideandfacilitatetrainingforstudents,faculty,andlocalareaeducatorstomakethemmoreeffectiveusersoftheYETC'sservicesandcollections.

6. Providecirculationandotherpatronservices.7. AssisttheDirectorintheoperationandmaintenanceoftheCollegeofEducationcomputer

networks.8. Assistthefacultyinsettingupandoperatingtechnologyrelatedclassroomequipment.9. IncooperationwithClassroomTechnicalServices,provideteachingstationmanagement

andsupportwhencalledupon.

SUPERVISEDAY-TO-DAYOPERATIONSOFTHEYETC:

10. AssisttheDirectorininterviewingandselectingpotentialYETCemployees.11. SuperviseYETCpersonnel(scheduling,training,deployment,etc.).12. AssisttheDirectorindeterminingYETCpoliciesandprocedures.13. Providetechnicalsupportforcataloging,managing,securing,andmonitoringtheYETC

collection.14. Supervisetheinstallation,preventivemaintenanceandinventoryofequipmentassignedto

theYETC.15. Officiateoverperiodicstaffmeetingstosolveproblems,determineneeds,andplanfuture

directions.16. RegularlymeetwiththeDirectortoreportprogress,solveproblems,determineneeds,and

planfuturedirections.

BesidestheAssistantManagers,theDirectorhiresYETCstaff.Theseareparttimestudentemployeeswhosedutiesareasfollows:

FrontDeskEmployee:

1. WorkatornearthefrontdeskoftheYETCwhileonshift.That’syourarea!2. GreetallpatronsastheyentertheYETC.Acknowledgeeachpersonastheyenter,evenif

youarebusywithanotherpatron.WewanteverypersonwhoenterstheYETCwelcomed.3. AnswertheYETC’sphone;takemessagesandanswerquestions.4. Checkmaterialsinandouttoourpatrons.Shelvereturnedmaterialswheretheyare

supposedtogo.Donotletmaterialspileupatthefrontdesk,wherepeopledonothaveaccesstothem.

5. KeepthefrontoftheYETCneatandinvitingforourpatrons.Keepthefrontdeskareasstraightenedandneat.Makesurepapertraysarefilled,staplesandtapearesupplied,andthepaperholepunchemptiedfromtimetotime.

6. Dospecialassignments.Youcanuseoneofthelabstationsnearthefrontdesk(usuallystation1,4,or5).Thefrontdeskcomputer(s)arenottobeusedforrecreationalbrowsing,homeworkassignments,etc.TheyaretoonlybeusedforYETCpurposes.

7. Takecareoftransactions,suchassubtractingprintsfrompatron'scards,cashtransactions,etc.

8. Maintainthefrontdeskareaandtheemployeeroomjustbehind(wecallitthecage).Theyneedtobeclean,neat,andorganizedatalltimes.

9. KeeptheYETCsecurefromtheft,misuse,orabuse.

LabEmployee:

1. WorkintheYETCawayfromthefrontdeskareawhileonshift.That’syourareaofresponsibility.

2. Answerpatronquestions.3. Offerresourceortechnicalassistancesuggestionstopatronsastheyworkontheir

assignments.Ourmissionasaresourcecenteristohelpourstudentslearnofanduseresourcesthatwillbevaluabletothemintheircareers.Wewantthemtolearnnewandexcitingresourcesandtechnologiesthattheyaren’tawareof.

4. MaintaintheYETCawayfromthefrontdeskarea.Shelvereturnedmaterials.Makesurethecollectionsareinorderontheshelvesandinthecabinets.Keeptheareaneat,clean,andpleasanttouse.

5. Checkequipmentthatitisclean,neat,andworkingwell.6. Dospecialassignments.Ifnecessary,youcanuseoneofthelabstationswhereyoucan

viewandsupervisethebackareasoftheYETC.7. Assistthefrontdeskemployeewhenneeded.Answerthephoneifthefrontdeskemployee

isbusyhelpingapatron.8. KeeptheYETCsecurefromtheft,misuse,orabuse.9. Beinchargeof,andmanagetheYETCintheabsenceoftheDirectorandAssistant

Managers.

Otheremployeeresponsibilities:

1. Alwaysbekindandcourteous–especiallyifthepatronisnotactingthatway.2. AttendYETCstaffmeetingsonoccasionasneeded.3. AttendYETCtrainingsessionsforemployeesasneeded.

Howareworkschedulesandtimecardshandled?Schedulingusuallytakesplacenearthebeginningofeachsemester.You'llberequiredtofilloutanemployeeinformationform,whichincludesaddressandphoneinformation,andthehoursyou'llbeavailabletowork.Fromthese,theDirectordraftsatentativeschedule.Duringastaffmeetingorcollaborativelyonline,allemployeesworktorefinethatschedulesoitmeetseveryone'sneeds.Employeesituationsmaychangeduringthesemester,whichwillnecessitatefurtheradjustmentstotheschedule.

TimeCards:USUrequiresthatstudentemployeeskeepaccuratetimecards.Graduatestudentsaresometimesplacedoncontract,butareaskedtokeepatimecardaswell.TheUSUworkweekbeginsonSaturdayandendsonthefollowingFriday.TheYETCusesacomputerbasedtimecard.Youwillbetrainedhowtofilloutyourtimeinhttp://aggietime.usu.edu.

AstheDirectorapprovesthesemi-monthlypayroll,yourweeklyhourtotalsareroundedtothenearestfifteenminuteinterval.Forexample18hoursand14minutesbecomes18.25hoursonthetimesheet.18hoursand6minutesbecomes18.00hours.Ifyoueverhavequestionsaboutyourtimecards,pleaseasktheDirector.Keepinginaccurateordishonesttimecardswillbecausefordismissalandcouldresultincriminalprosecution,suspensionfromtheuniversity,etc.

Isitimportanttobeontime?BeingontimeisabsolutelycriticalwhenworkingattheYETC.Ouremployeesdependonyoutoarriveontimesotheycangettoclassesorothercommitments.PatronsdependontheYETCbeingopenbythepostedtime.Ifatallpossible,pleasearrivefiveminutesearlytoyourshift.IfyouareopeningtheYETCfortheday,youneedtoshowupabout15minutesearly.

Itisalsoimportantthatyouleaveontime.Leavingyourshiftearlycancausestrainedemployeerelations(becausethepersonleftendsupworkingadoubleload).Leavingyourshiftlatestrainsthebudget.

WhatifanemergencyoccurswhereI’mnotabletowork?Sometimeslifemesseswithourschedules.Youmaygetsick,haveafamilyemergency,etc.,thatwillmakeyouunabletoworkyourshift.Weaskthatyoublog,calloremailotheremployeesandhaveoneormoreofthemcoveryourhours.

Bytheway,ifyouareaskedtosubstituteforanotheremployee,pleasenoteitonyourtimecard.Forexample,ifyouareworkingJohn'shourstoday,youwouldnoteitbyputting"forJohn"intheNOTESfieldonyourtimecard.BesuretoaddthenoteonthesamelinethatyouloggedinandoutwhenworkingJohn'shours.

AllworkschedulechangesmustbeclearedwiththeDirector,orAssistantManageronyourshift.Youcannotifyhimbytext,phoneoremail.

Ifyoucan'tfindasubstitute,theDirectororAssistantManagermaybeabletocoveryourshiftforyou.Notshowingupforyourshiftwithoutpriornotificationcanbeacauseforjobdismissal,soifyouhaveanemergency,besuretonotifytheDirector(orotherYETCpersonnel)andinformthemofthesituationasfaraheadoftimeasyoucan.Excessiveabsences,tardiness,orfailuretoattendstaffmeetingswillresultinawarning.Continuedabsences,tardiness,orfailuretoattendstaffmeetingsmaybecausefordismissal.

WhencanItakeabreak?Ifyouworkacontinuousshiftoffourhoursorlonger,youareentitledtoa15-minutebreaksometimeduringthattime.Ifyouworklessthana4-hourshift,abreakisnotprovided.Ifpossible,pleasechooseaslacktimefortakingabreak.Alwayslettheothershiftemployeesknowwhereyouaregoingbeforeleavingforabreakorrestroomvisit.

WhatshouldIwearwhileonthejob?UniformsarenotwornwhileworkingintheYETC.Sinceappearancedoesmakeanimpressiononpatrons,weaskthatyoubeclean,neat,andmodestinappearancewhileworkinghere.CampusdressstandardsapplyinallUtahStateUniversitysettings.

Additionally,pleaseavoidoffensivebodyodorsbybathing,usingadeodorant,brushingyourteeth,beforeyoucometowork.Youknow,allthosethingsyourmomtaughtyoutodowhenyouwereakid.Weareaserviceoperation–wedon’twanttooffendourpatronsoreachother.

Clothingthatisraggedortorn(yes,eventhosedesignerjeansthatcomeswiththeholespre-made)shouldnotbeworntowork.Clothingthathasalogoorsloganthatmightbeconsideredoffensiveshouldnotbeworn.

Serviceguidelinesandpolicies…TheYETCexiststoprovideservicetoourpatronsrelatingtothefunctionsandcollectionsofthecenter.Thesuccess,orfailure,ofouroperationdependsuponthequalityofserviceweprovide.Thefollowingareguidelinesfordealingwithourpatrons...

CheerfullygreeteverypersonthatenterstheYETC:WhenapatronenterstheYETC,promptlygreethimwithacheerful"Hello.WhatmayIdotohelpyou?"Ifyouhappentobebusywithanotherpersonatthetime,besuretoacknowledgethemwithsomethinglike,"Hi!I'llbewithyouinjustamoment."Alwaysacknowledgetheirpresencepromptly.Nobodylikesfeelingignored.I’veoftenleftanestablishmentafterwaitingseveralminutesatthedeskreceptionist’sdeskandnotreceivinganyacknowledgement.IfeltlikeIwasbeingignored.It’srude!Let’sneverletthathappentoanyofourpatrons.

Ifitlookslikeitmighttakeyouawhiletohelpthem,pleaseringthebelltoinformanyotheremployeesinthecenterthatyouneedassistance.(NOTE:Wheneveryouhearthefrontdeskbellring,youareneededthere.Pleasedropwhatyouaredoingandcheckupfront.)Alwaysinteractwithpatronsinacheerfulmanner.Wearepleasedtohavethemhere.Theyarethereasonyouhaveajob.Makethemfeelwelcome.

Takeeveryopportunitytoteach:Oneofourmissionsistoteachstudentsandfacultyhowtousetechnology.ManywillcometotheYETCwithverylittlecomputerexperience.Youwerehiredtobea“technologyevangelist.”

Althoughwewillnotdoapatron'sassignmentforthem,weWILLpromptlyandcheerfullyanswerallquestionsaskedabouttheuseoftheequipment,software,orotherresources.Unlessabsolutelynecessary,wedonottakeovertheirkeyboardormousewhenhelping,butcoachthemthroughtheprocesswhiletheyoperatethecomputerorotherequipment.Weactasifeveryquestionisimportantandtaketimetopatientlyandcompletelyanswer.

Weneverbelittleapersonbecausetheylackknowledgeorskillswithstatementssuchas"Youshouldalreadyknowhowtodothat!"or"Icantellyou'veneverusedacomputerbefore.",etc.

Manypeopleareafraidtoaskquestionsbecausetheyfeelitwillmakethemlookstupid.YETCemployeesshouldactivelycanvassthecentertocheckoneachpatronfromtimetotimewithcommentslike,"Howisitgoing?Doyouhaveanyquestions?"or"Youlooklikeyouhaveapaperduesoon.Ifyouhaveanyquestionsatall,pleasefeelfreetoaskme."or"I'mheretohelpifyouneedme."Eachpositivecontactwithapatronhelpsthemtofeelwelcomeandletsthemknowwecareaboutthem.

WhatdoIdowithanangrypatron?Givethepatronthebenefitofthedoubtinmostcases.Thephrase,"Thecustomerisalwaysright,"appliestomostsituationshereintheYETC.Ifapatronisattemptingtodothingsthatviolatepoliciesoruniversityrules,itistheemployee'sresponsibilitytogentlyinformthepersonwithastatementsuchas"Youmaynotbeawareofthis,butitisapolicythat..."Mostpatronswillpromptlycomplywithjustagentlereminder.However,ifapatroninsistsoncontinuingtobreakrules,orbecomesrude...

• Smile.Trytodiffusethesituation,butdon'tbendpolicies.Youwanttohelp,but...• Haveanotheremployeeonhandtowitnesswhat'stakingplace.Ringthebellifyouneedto

alertoneoftheotheremployeestocometothefrontdesk.(Thisisonereasonwealwayshaveatleasttwopeopleonashift.)

• AskthepatrontoseetheDirector.Ifheisnothereatthetime,setupanappointment.BesuretogettheirnameandphonenumbersothattheDirectorcanrearrangethetimeifhehasothercommitments.

• Ifthepatroncontinuestobedisruptiveanduncooperative,politelytellthepatron,"Iunderstandyouareangry.It’smakingmeveryuncomfortablewiththissituation.Iwouldliketohelpyou,butitseemsthatyouandIareunabletoresolvetheproblematthistime.IthinkitwouldbebestifyouleavetheYETCrightnowandcomebackanothertime.Infact,ifyourefusetoleave,you'llleavemenoalternativebuttocallcampuspolice."Theemployeeactingaswitnesswillthenpickupthephone,andbereadytodial911.Ifthepatrondoesnotleavewithinareasonableamountoftime,thencallthepolice.(Tome,areasonableamountoftimewouldbejustenoughtopickuptheirgearandwalkoutthedoor.)

• Ifyouwereabletoobtainit,givetheoffender'sname,IDnumber,andtelephonenumbertotheDirector,whowillworkthingsoutwiththepatronorbanhimfromusingtheYETC.

Pleaseremember,ourjobsdependonthetypeofserviceweprovidetoourpatrons.

Let’sdothebestwecantomaketheYETCaplaceoflearningandservice.

WhocanIallowtousetheYETC?AnyUSUemployeeorstudentwhocanshowyouavalidUSUactivitycard.AnyteacherorhomeschoolparentmayusethecentertoobtainNASAeducationalmaterials.TeachersfromlocalschooldistrictsarewelcometobrowsethematerialsintheYETC,butmaynotcheckthemoutwithoutavalidUSUcard.

ArechildrenallowedintheYETC?SmallinfantsandyoungchildrenmayaccompanytheirparentsintotheYETC,providedtheyarecloselyattendedatalltimes.Whenparentsleave,thechildrenmustleavewiththem.Wedonotprovidebabysittingservices.Ifchildrenbecomedisruptive,pleasesuggestthattheparenttakethemoutoftheYETCsoothersmayconcentrateontheirwork.Iftheydonot,andthechildisstilldisruptive,insistthatthechildbetakenoutofthecenteruntilquieted.

Sincethecomputersaresupportedbystudentopenaccessfunding,theonlyvalidcomputerusersarecurrentUSUstudentswhosecardsscanacceptably.Asageneralrule,ifthelabisnotfull,wealsoallowUSUfacultyandstafftousethecomputersaftershowingustheirUSUcard.Allotherexceptionsmustbeclearedthroughmanagement.Butfortheexceptionsdescribedinthenextparagraph,childrenarenotallowedtousethecomputersorotherequipment.USUnetworksarenotfiltered.UndernocircumstancemayachildbeallowedtouseaYETCcomputerwithoutadultsupervision.

AchildmaybeallowedtouseaYETCcomputeraspartofanassignmentbyaCollegeofEducationinstructortoobserveachilduseaparticularpieceofeducationalsoftware.Normally,suchassignmentsarearrangedaheadoftimewiththeDirectorandhewillnotifyyouofthem.Aparent

maytakeresponsibilitytosuperviseachildatacomputer,onceinformedbyYETCemployeesthatthenetworkisnotfilteredandthechildcouldclickintoharmfulcontent.Iftheparentconsentstodoso,butdoesnotcloselysupervisethechild,youmustaskthechildnottousethecomputer.

WhatdoIdoifIhaveaproblemwithanotherYETCemployee?InmypositionasDirector,IamchargedwiththedutyofseeingthattheYETCworkswellandaccomplishesitsmissiononaday-to-daybasis.Ifthereareproblems,concerns,needs,etc.,pleasesharethemwithme.Mydoorisalwaysopentoyou.Ipromisetolistenanddomybesttohelp.

Fromtimetotime,problemsarisethatcausehardfeelingsbetweenemployees.Thisisaserious,cripplingsituationthatmustberectified.Ourabilitytoservewellsufferswhenthishappens.

Usuallytheproblemstemsfromanemployeenotfollowingpolicies,arrivinglatetoormissingwork,ornotshoulderingafairshareoftheload.Ifsuchfeelingsoccur,Isuggesttakingamomentinprivatewiththeoffendingemployeeandworkingitout.Pleasefocusonbehaviors,notontheperson.Statementssuchas,"I'mlateforclasswhenyoudon'tshowupontime."or"ItupsetmewhenIrangthebellforhelpandyoudidn'tcomeuptocheck."focusonbehaviorsandnotontheperson.Nevercallnamesorlabelanotherperson.Neversolvepersonalproblemsinfrontofotherpeople.

Ifyoucan'tgetthingsworkedouttoyoursatisfaction,pleasevisitwithmeoranAssistantManager.Wewilldoourbesttomediateandresolvetheconflict.

YETCSecurityAspartofyourjobdescription,youarechargedwithkeepingtheYETCsecure.Thisisanotherreasontherearealwaysatleasttwopeopleonashift.Donotallowpatronstousethebackexits.Ifanexitisusedillegally,analarmwillsound.Pleasetryandcatchthepersonwholeftthroughthewrongexit.They’llneedtoexplaintoyouwhytheyleftthatway.You’llneedtochecktheirpacks,etc.,forYETCmaterials.Theninformthemnottousethatexitagain.Thecodetoswitchoffthealarmis5231.Besuretoenterthesamecodeasecondtimetoresetthealarm.Watchfortheftofmaterialsorsoftware.ReporttheftstotheDirectorandthepolice.Besuretolockandsecuredoorswhenclosing.DoublecheckbytryingeachYETCexitfromtheoutside.

ConcludingThoughtsfromtheDirectorAgain,IampleasedthatyouarepartoftheYETCteamofemployees.Forme,themostenjoyableaspectofthisjobistopositivelyimpactthelivesofstudentsbyhowIinteractwiththem,bytakingtimetolistenandteach,andbyprovidingwonderfulresourcesandservice.Iamgratefultohaveyourhelpdoingthis.MyownpersonalgoalasIcometoworkeachdayis,“Iwillblesssomebody’slifetodaybygoingtheextramileforthem.”Thatmakesworkfunforme!IhopeyouenjoyworkinghereasmuchasIdo.

NathanSmith,DirectorAugust26,2012

IhavereadandunderstandthepoliciesandprocedurescontainedintheEmployeeManualfortheAdele&DaleYoungEducationTechnologyCenter(TheYETC)andagreetoabidebythemasaconditionofmyemploymentattheYETC.Pleasesignanddatethis,andkeepitinyouremployeeboxintheYETC.

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