the 5 people you meet in a toxic work environment
TRANSCRIPT
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The 5 People You Meet in a Toxic Work Environment
Presented by: Rich Harrison & Meghan Hatalla
“The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.”Gruenter & Whitaker
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We are surrounded by toxic people at work.
This is why you need to care...
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Toxic work environment
1. Major Communication Problems2.Inconsistency in following
policies3.Narcissistic leaders4. Seething disgruntlement5. Physical and emotional health
effects
Source: Entrepreneur
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“[Those] who experience psychological stress at work face twice the risk of cardiovascular disease.” Helmholtz Zentrum Muenchen - German Research Centre for Environmental Health
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Survey: 14,000 CEOs, managers, and employees
“Employees subjected to incivility ‘markedly loosened bonds withtheir work life.’”Porath and Pearson -Georgetown and Arizona State Universities
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Incivility: 96% of American workers have experienced it
(99% have witnessed it)
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….intentionally decrease the quality of their work
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...take their frustrations out on customers
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50% decrease work effort, intentionally spend less time at work
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left their jobs due to uncivil treatment
12%
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Gaslighting: a form of mental abuse in which a victim is manipulated into doubting his or her own memory, perception and sanity.
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The Cost of Avoidance
★ Reduced Productivity★ Reduced Creativity★ Damaged
Relationships★ Broken Trust★ Attrition
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Sociopath vs. Petty Tyrant
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The Sociopath“One out of every 25 human beings has no conscience, no sense of right or wrong, no empathy, no ability to understand emotion–no soul. Worse, while they can mimic emotion, they see other humans as mere pawns or saps...” Dr. Martha Stout - Harvard Medical School
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Managing Sociopaths
★ Be honest with yourself: do not make excuses for them
★ Do not trust them★ Do not expect them to change★ “Talk powerfully with the truth”★ Get help and help others cope★ Know when to leave!
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The Petty Tyrant“...a tormentor, someone who either holds the power of life and death over warriors, or simply annoys them to distraction.” Carlos Castaneda - The Fire from Within (Pocket Books, 1991)
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Managing Petty Tyrants
★ React with kindness (they are in pain)
★ Do not take actions personally★ Try humor (lighten the mood)★ "Be That Which Nothing Can Take
Root In"★ Offer feedback and
encouragement★ Learn from them; let them make
you better
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SAD PANDA
Characteristics
★ Chronic Downer★ Won’t Stand Up ★ Avoids Work
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SAD PANDA
Solutions
★ Workarounds★ Stay Positive!★ Recognition
Characteristics
★ Chronic Downer★ Won’t Stand Up ★ Avoids Work
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GRINCH
Characteristics
★ Agent of Chaos★ Passive-
Aggressive★ Eccentric
GRINCH
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GRINCH
Solutions
★ Pragmatic Relationship
★ Professional Boundaries
GRINCH
Characteristics
★ Agent of Chaos★ Passive-
Aggressive★ Eccentric
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Characteristics
★ Negative Bonding★ Peter Principle★ RIP (Retired in Place)
PIED PIPER
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Characteristics
★ Negative Bonding★ Peter Principle★ RIP (Retired in Place)
Solutions
★ Don’t Join In★ Protect Pride★ Create Deterrents
PIED PIPER
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Characteristics
★ Ladder Climber★ Narcissistic★ Machiavellian
WUNDERKIND
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WUNDERKIND
Characteristics
★ Ladder Climber★ Narcissistic★ Machiavellian
Solutions
★ Recognize YOUR power
★ Don’t be Manipulated
★ Deliver!
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Characteristics
★ Status Seeker★ Railroads Decisions★ Elevate themselves★ Otherworldly
SHADOWY FIGURE
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Characteristics
★ Status Seeker★ Railroads Decisions★ Elevate themselves★ Otherworldly
SHADOWY FIGURE
Solutions
★ Sell Your Ideas★ Don’t be Intimidated★ Concede Partial
Credit
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Recap: Recognize the Signs
★ Repetitive complaining without offering solutions
★ Making everything about them
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Recap: Recognize the Signs
★ Not taking personal responsibility when things go wrong
★ Always in conflict with someone else
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Recap: Strategies for Success
★ Find humor: What are some ways you can turn a serious situation into a funny one?
★ Petty tyrants can be great teachers, but don't get ensnared
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Recap: Strategies for Success
★ If you have to walk away, take the highroad out
★ Have compassion, but don't enable
★ Redirect the conversation
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Recap: Strategies for Success
★ Keep interactions short and to the point
★ Try not to show emotion or share personal details
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Recap: Strategies for Success
★ Allow uncomfortable moments of silence
★ Let the situation dissipate, lose energy
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Find and observe people who always seem to avoid drama; ask them how they do it
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Dr. Merideth Ferguson
You Can't Leave It at the Office: Fallout from Toxic Workplace Environments
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Define your threshold. (and mean it)
Thanks!
Rich Harrison & Meghan Hatalla