the 5 languages of appreciation at work - school nutrition · the 5 languages of appreciation at...
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
The 5 Languages of Appreciation at Work
An Attitude of Gratitude
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Speaker Slide
Ervin Watson
Nutrition Coordinator, Douglas County
Schools, GA
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Recognition vs Appreciation
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Recognition (def)-
Acknowledgement that something exists
Recognition vs Appreciation
Appreciation (def)-
Recognition/ enjoyment of the good qualities of something
Full understanding of a situation
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
It’s Not About the Money!!!
Who wants/ needs to feel appreciated?
Staff
DirectorsSupervisors
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
•Physical Touch
5 Types of Appreciation
•Words of Affirmation
•Quality Time
•Acts of Service
•Tangible Gifts
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
5 Languages of Appreciation
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
5 Languages of Appreciation
https://mbainventory.com/
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Verbal praise for an accomplishment⎻ SPECIFIC
“I like the way that you…”
Words of Affirmation
• Praise Personality
“One of the things…always optimistic”
• Affirmation of Character⎻ Focuses on INNER NATURE
“I appreciate that you keep your word
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
How and Where…
Words of Affirmation
• Personal, One-on-One
• Praise in front of others
• Written Affirmation
• Public Affirmation
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Giving a person your FOCUSED ATTENTION
⎻ When was the last time you had a quality conversation?
Quality Time
• Quality Time is about “connection”
⎻ Your interest in THEM not their getting to know YOU
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Practical Tips
Quality Time
• Don’t “multi-task”⎻ It is a myth!
• Listen for feelings as well as thoughts⎻ “It seems like you are feeling disappointed, is that correct?”
• Affirm their feelings, even if you disagree with conclusions
⎻ “Feel……….. Felt…………..”
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Practical Tips
Quality Time
• Observe Body Language
⎻ Ask for clarification if words and body language don’t agree
• Don’t Interrupt⎻ Do not finish their sentences!!!!
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Key Note
Quality Time
Being in close proximity is NOT the
same as Quality Time
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Acts of Service
▪ Make sure your own responsibilities are complete
How to “serve” effectively
▪ Ask before you help
▪ Volunteer NOT “Volun-told”
▪ Check Your ATTITUDE
▪ If you’re going to help, do it THEIR WAY!!!
▪ Complete what you start!
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Tangible Gifts
Giving the right gift to a person who appreciates tangible rewards
sends a powerful message of thanks, appreciation and
encouragement
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Tangible Gifts
Who and What
1. Give gifts primarily to individuals who appreciate them
2. Give a gift the person values even if you don’t
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Physical Touch
Three A’s of Physical Touch
A-Appropriate
A-Appreciated
A-Allowed
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Blind Spot
Overcoming Your Blind Spot
•Admit you may have one
⎻ https://mbainventory.com/
• It’s not about you⎻ It’s not “WEIRD” to them
⎻ You don’t have to understand it
•When you know their language, speak it often
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• This session provides one (1) CEU
⎻ Key Area: : Administration-3400
⎻ Key Topic: Implement a system for retention, recognition and
appreciation-3440
Professional Standards Code
EARN
CONTINUING
EDUCATION
CREDITS
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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Final Thoughts
Join me in my next session on:
Tuesday July 10
Room Mandalay IJ (2nd floor)
“Please STOP Working on your Weaknesses”