the 3rd bcs cmsg conference & exhibition 2007€¦ · development cycle. mks systems mks...

British Computer SocietyConfiguration Management Specialist Group

Sponsors

www.bcs-cmsg.org.uk


Life Cycle Management across the Supply Chain: the role of Configuration and Change Management

15th and 16th May 2007, Oxford Belfry Hotel, Thame, Oxford, UK

Ketnote Speaker: Sharon Taylor, Chief Architect ITIL Refresh

The 3rd BCS CMSG Conference & Exhibition 2007The 3rd BCS CMSG Conference & Exhibition 2007

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The 3rd BCS CMSG Conference & Exhibition 2007 | Life Cycle Management across the Supply Chain: the role of Configuration and Change Management.

The BCS Configuration Management Specialist Group are pleased to invite you to the third BCS CMSG Conference for managers, practitioners and specialists working in change, release and configuration management. This year our programme will focus on life-cycle management across the supply chain, and the vital role of configuration and change management in that process.

Enforcing mandatory process steps, meeting auditing and compliance goals, ensuring proper approvals, and communicating and managing change globally across distributed teams and supply chains. These are all challenges that organisations face as they seek to deliver higher levels of quality for their services, systems and products.

Industry analysts like Gartner, IDC, Forrester, Ovum and Meta Group have all predicted a surge in the implementation and need for comprehensive life cycle management, change management and SCM tools for enterprises around the world of whatever size. With the regulatory compliance needs driven by such as Sarbanes-Oxley, CMMI and 21 CFR Part 11 and the desire to keep up with internal quality goals and objectives, Configuration Management and Change Management are becoming increasingly important. With presentations by practitioners and world leaders in the field, we have an exciting agenda aimed at encouraging the cross fertilisation of change, configuration management and release management best practices throughout the life cycle and across the supply chain. We invite newcomers as well as old hands to Conference to share their experiences of life cycle management, and the lessons they have learned.

The event has been planned to encourage a high degree of peer-to-peer interaction and discussions in both formal and informal situations. This will be a chance to renew old acquaintances and interact with those who have real experience in the field. As delegates from previous conferences have noted, the informal networking is hugely valuable.

The exhibition running alongside the Conference is an excellent opportunity for delegates to find out about new product developments and raise questions about using new technologies.

Robert Cowham Shirley Lacy Bob Thomas

Exhibitors / SponsorsSerena Serena is the world’s largest software company focused exclusively on helping companies solve the problems—and leverage the opportunities—created by change. Only Dimensions10 automatically unifi es the application change lifecycle from inception to deployment across distributed development teams and platforms. A common process model and a single data store ensure full visibility and traceability of application changes across the development cycle.

MKS Systems MKS provides application lifecycle management (ALM) solutions for the global 1000. MKS’s fl agship ALM solution, MKS Integrity, is the most highly integrated ALM platform in the industry today. MKS Integrity’s single architecture drives high levels of user productivity, facilitates rapid deployment, issue management and process standardisation while delivering a complete view of application development activity through real time metrics, trends and reporting.

Perforce Software Perforce is the /fast /SCM system that combines everyday ease of use with the capacity to handle large, distributed teams. Perforce stands alone in offering the fl exibility, performance and platform support needed by many of the world's most innovative companies to develop new products and services ahead of the competition.

Software Acumen Traditional CM doesn’t scale when applied to software variants because it fails to capture confi guration rules for variants in a reusable form. We provide pure::variants - a specialist variant management toolset – that captures even the most complex variant confi guration rules, making it quick and easy to confi gure individual product variants reliably.

TechExcelTechExcel, Inc. is the leader in unifi ed Application Lifecycle Management and Support and Service solutions that bridge the divide between product development and service/support. This enables enterprises to focus on strategic goals of product design, project planning, development and testing, as well as enabling transparent visibility with all customer-facing initiatives.

Square Mile SystemsSquare Mile Systems specialise in developing and implementing infrastructure confi guration management systems covering data centres, hardware, software and services. Delivering practical solutions for all technologies used to deliver IT including power, space, cabling, networks, storage, servers, desktops, applications, services and systems.

AldonAldon is the leading provider of Application Lifecycle Management (ALM) solutions that brings the benefi ts of process-driven application change management to IT, accelerating the delivery of mission-critical business applications. Organizations will improve products' time to market, reduce business disruptions, achieve regulatory compliance and increase return on investment. Visit www.aldon.com.

Telelogic Telelogic® is a leading global provider of solutions for automating and supporting best practices across the enterprise - from powerful modeling of business processes and enterprise architectures to requirements-driven development of advanced systems and software. Telelogic´s solutions enable organizations to align product, systems, and software development lifecycles with business objectives and customer needs to dramatically improve quality and predictability, while signifi cantly reducing time-to-market and overall costs.

Marval Marval provides a ‘one-stop-shop’ for all IT Service Management (ITSM) needs; integrated ITSM software, consultancy and accredited training, designed to improve service quality, productivity, customer experience and reduce costs. Marval Service Management (MSM)

software, built on ITIL and ISO/IEC 20000 principles, ensures increased IT infrastructure and service reliability and Accountability/Governance.

Codice SoftwareCodice Software is the company behind the innovative solution Plastic SCM. Plastic is a reliable multiplatform solution able to handle numerous distributed teams. It offers branching inheritance and full structure versioning providing third party integrations, advanced security features based on Active Directory / LDAP integration and workspace management. Find out more at www.codicesoftware.com

UNICOMUNICOM provides training in IT Service Management, Project Management; Software Process Improvement. Topics include "Change, Confi guration and Release Management Essentials"; ISEB Foundation in ITSM (withISEB-accredited trainers); Account & Relationship Management, CMMI (with SEIaccredited trainers); PRINCE2; Project and Programme Management. Please seewww.unicom.co.uk or phone +44 1895 256 484

Robert Cowham CMSG Chair

Shirley Lacy CMSG Vice Chair

Bob Thomas CMSG and Conference Secretary

CMSG Conference CommitteeRobert Cowham, Shirley Lacy, Bob Thomas, Keith Allen, Debbie Joyce, Brian Scott, Michael Kennedy.

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Is it for you?The BCS CMSG Conference is a timely, relevant and practical event that will appeal to a broad spectrum of managers, practitioners and specialists working in change, release and configuration management. It will be also be valuable for CIOs, executives and IT planners responsible for service delivery within organisations. Whether you are managing or practicing, this Conference will provide pragmatic tools and information for controlling and delivering your projects, programmes and subsequent services more effectively.

Comments from previous delegates:

"I met a lot of good contacts. I was reassured that the approaches we were currently taking were on the right lines. I learnt some new techniques that would benefit me going forward."

"Gave food for thought and met my expectations and more."

"A lot of good presentations mixed with offline discussions."

"It has helped me to look at my role and that of my team. The time out from work and the challenges offered by the speakers have been useful."

"Well organised, good location and a nice mix of seminars."

Conference overviewThe Conference programme will include plenary, parallel and workshop sessions as well as panel discussions. The vendor displays and exhibits will include demonstrations and provide opportunities to raise questions on the latest technologies on offer. There will be plenty of networking opportunities, including the Conference dinner on Tuesday 15th May.

The themes for this year’s Conference include IT governance; how to cope with the plethora of standards and best practice frameworks; and transferable skills and professional development. Sessions will be organised across tracks covering configuration management across two or more life cycle stages/organisations; life cycle management; and distributed ways of working for configuration and change management.

Each track features ‘how to’ case studies as well as the latest theories. Leading expert practitioners will be attending as speakers and delegates, and the Conference programme has been arranged to facilitate both learning and networking.

Sessions will be organised across the following tracks:

Track 1 Life Cycle and Supply Chain Support Leader: Shirley Lacy Configuration management across the lifecycle from development to the live environment, including service management and ITIL.

Track 2 Application Life Cycle ManagementLeader: Keith Allen Managing change, configuration and release management throughout the lifecycle of application development.

Track 3PracticalLeader: Debbie Joyce Workshops and case studies with a practical focus, including particular techniques.

Conference Proceedings We are grateful to Michael Kennedy (Programme Chair) and London South Bank University, for taking on the task of editing and producing the conference proceedings.

Evening entertainmentA fun evening, with dinner at the Oxford Belfry and something to equal the success of our after dinner speaker at the last conference.


BY CAR - From the SouthThe Oxford Belfy is situated just off the M40 motorway at Junction 7.From the motorway slip road turn right onto the A329 towards Thame, and then take the first turning on the left onto the A40. The Oxford Belfry is just 300 yards along this road on the right hand side.

BY CAR - From the North If arriving from the North on the M40 motorway leave at Junction 8A. Follow the A418 towards Aylesbury. After a short distance turn right on to the A40 (A329 towards Wallingford and Milton Common. The Oxford Belfry is about 1.5 miles on your left.

BY TRAINThere are excellent rail links from London to Oxford, the nearest station to the hotel being Thame & Haddenham which is 15 minutes away from the hotel by taxi. There is a frequent and direct service to London Marylebone and journey takes approximately 55 minutes.

BY AIROxford has good motorway links with both Heathrow and Gatwick. Heathrow is about 40 minutes via the M25 and M40, and Gatwick is about 1hr. 20 mins via M25 and M40.

Oxford Belfry Hotel Milton Common Thame Oxfordshire OX9 2JW

How to get to the Conference By Car (parking is available free of charge)

7

8a8

M40

A4129

A148

A148

A329

A40A329

M40

THAME

THAME &HADDENHAMTRAIN STATIONOXFORD

BELFRYHOTEL

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NB. Sessions and speakers subject to change without notice

Tuesday 15th May 2007

Day 1 Track 1 Track 2 Track 3

Life Cycle and Supply Chain Support

Application Life Cycle Management

Practical

09:15 - 09:45Registration

09:45 - 10:00 WelcomeRobert Cowham, CMSG Chair

10:00 - 10:45 The ITIL Refresh and Change Confi guration and Release ManagementKeynote - Sharon Taylor, Chief Architect ITIL Refresh and Chief Examiner for ITIL V3

10:45 - 11:15Tea/Coffee Break & Exhibition

11:15 - 12:00 Confi guration Management - Product Acquisition through

Transitional and onto a Performance Based Through

Life Support Glenn Ellis | Thales Australia

Application Change from Cradle to Production Keith Allen | CA

Getting Started with ITIL: Survival Guide to

Improved IT Processes Chris White | Aldon

12:00 - 12:45 ITIL V3 Service Transition - Managing Confi gurations

Shirley Lacy | Author of the Service Transition book

ConnectSphere

Using SCM to Align the Software Development Process with

Business Needs Tony Smith | Perforce Software

Using a CM Tool for Asset/Inventory Management

Peter McLoughlin | Confi guration Patterns Ltd

12:45 - 14:15Lunch & Demos

14:15 - 15:00 Transferable Skills and Career Opportunities

Phil Illingworth | Electus Recruitment

Global Develop & Deploy: The Politics, Patterns and Process of Implementing

Distributed Software Confi guration Management Kevin Lee | IBM Software Group

Release Management Workshop John Metcalfe | Mentor IT

15:00 - 15:30 Tea/Coffee Break & Exhibition

15:30 - 17:00 Professional Development

ISEB Professional Development - Change, Confi guration and Release Management

Carol Hulm | BCS Special Projects Manager

Association of the iNTernational Certifi ed Confi guration Manager Rene Schaap | iNTCCM

Panel Session on Career Development

Workshop Sessions Show me the Money - Justifying

the Financial Value of Confi guration Management

andIncreasing the Value and Use of

the ITIL CMDBDavid Cuthbertson | Square Mile Systems

17:00 - 17:30 CMSG AGM17:30 - 19:00 Drinks in Exhibition area19:45 - Dinner

Monday 14th May 200719:30 - Drinks and Canapés in the University Suite

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Wednesday 16th May 2007

Day 2 Track 1 Track 2 Track 3

Life Cycle and Supply Chain Support

ALM and ITSM Practical

09:30 - 10:15 Interactive Workshop - Release Management: The Political

Process Don Page | Marval Software

Do It Right the First Time All the Time - Building and Deploying

Software Releases using Process-centric SCM tools

Sarathi Srinivasan | Spectrum Software Inc

CMDB: Fast-Track to the Benefi ts in a Lo-Tech Situation

John Carey Bennett | Strategic IM Systems Ltd

10:15 - 11:00 Confi guration Management of Services

Cathy Wright | BT

Herding Baselines into Service – A Confi guration Management

Improvement JourneyRobert Cowham | Vaccaperna Systems

Variant Management Dr. Danilo Beuche | pure-systems GmbHMark Dalgarno | Software Acumen Ltd


11:30 - 12:15 Points of View: "Where are CM systems and tools going and where should they be going?" Marc Girod | IONA Technologies Keith Allen | CA

12:15 - 13:45Lunch & Demos

13:45 - 14:30 CMDB – What’s Next for Service Management

Ken Turbitt | BMC Software

The Convergence of ITSM and ALM

Ryan Lloyd | MKS Inc

Freeride Development- Continuous versus

Controlled Integration Pablo Luaces | Codice Software


15:00 - 15:45 Open Debate: "Where are CM systems and tools going and where should they be going?" Chair Michael Kennedy | London South Bank University

15:45 Closing session

Conference ends

Keynote SpeakerSharon Taylor Chief Architect ITIL Refresh and Chief Examiner for ITIL V3

Sharon Taylor is a well known figure within today's IT Service Management community. As chair of the itSMF International Publications executive Committee, she is at the centre of best practice development and endorsement. Her contributions to the community and to best practice are based upon extensive professional experience

in the industry. After many years as an active ITSM professional within Canada, she is currently President of Aspect Group Inc, leading AGI's consultancy, training and ITSM practice, working with clients throughout North America and Europe.

A contributing author to the current ITIL series of books, she is also closely involved with the future of ITIL, as Chief Architect of the ITIL Refresh project responsible for producing ITIL® V3 publications. ITIL® V3 is the Office of Government Commerce (OGC) new guidance being published by the TSO.

The new set of core books, following a service life cycle model are:

• Service Strategy• Service Design• Service Transition• Service Operation• Continual Service Improvement

Sharon was appointed by the APMG to be the Chief Examiner for ITIL. APMG is the official ITIL accreditor, responsible for developing and supporting an official qualification scheme based on the refreshed ITIL guidance.

Track 1, Day 1, 15 May

Configuration Management in Support of Product Acquisition through Transitional and onto a Performance Based Through Life Support.Glenn Ellis, Thales AustraliaThe Australian Department of Defence, commercial and other government departments are embracing the concept of ‘PBTLS, ‘Performance Based Through Life Support’ (PBTLS) for new contracts. Utilising an actual program, the paper will describe the important role of Confi guration Management in the transition from the ‘Build’ phase, toconventional ‘Through Life Support’, and then into the ‘PBTLS’ environment’.

ITIL V3 Service Transition - Managing Confi gurationsShirley Lacy, ConnectSphere and a co-author of the Service Transition bookShirley will provide an overview of the new guidance that aims to effectively manage the complexity associated with changes to service assets and confi gurations across the service life cycle.

Transferable Skills and Career OpportunitiesPhil Illingworth, Electus Recruitment SolutionsThis session reviews the requirements and opportunities for people looking to develop skills which are current and transferable across industries.

ISEB Qualifi cations for Professional DevelopmentCarol Hulm, BCS Programme ManagerCarol leads the strategic direction of the ITSM quadrant of the ISEB Portfolio. She will present the wider view of qualifi cations offered by ISEB to meet the needs of IT Professionals including links to Skills Framework for the Information Age (SFIA) and the overall Professionalism in IT programme (ProfIT).

Association of the iNTernational Certified Configuration ManagerRene Schaap, Vice-president of the iNTCCMThis presentation provides an overview of the reason why the association was founded in 2006, its objectives, which qualifi cation

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levels are available, the value of international certifi cations, and how certifi cations can be achieved.

Track 1 Day 2, 16 May

Release Management - The Political ProcessDon Page, Marval SoftwareThis interactive workshop uses Marval’s experiences and the problems encountered during their ISO/IEC 20000 accreditation, which caused them to re-think their approach to release. It will specifi cally go through Marval’s step-by-step, practical approach; from planning to deployment, involving the Applications Team to the Service Desk.

Confi guration Management of ServicesCathy Wright, Head of Confi guration and Asset Management, BT The paper will cover BT's approach to mapping Services from an end to end view back down into the infrastructure. It will also cover the benefi ts of recording and maintaining this information to the business and to the other ITSM process areas and detail the challenges BT overcame to reach their current position.

Points of View: "Where are CM systems and tools going and where should they be going?”Marc Girod, IONA Technologies. Keith Allen, CAThis session will allow some challenging and thought provoking points of view to be expressed, as input for the open debate.

ITIL and the CMDB – What’s Next for Service ManagementKen Turbitt, Global Best Practices Director, BMC SoftwareWhat if you are part of an organization that has already successfully implemented a confi guration management database (CMDB), the heart of ITIL - what happens next? Ken answers that question in this presentation with the Gartner Hype Cycle for IT Operations Management.

Open Debate: "Where are CM systems and tools going and where should they be going?"Chair Michael KennedyDebate on the ideas raised in Points of View session, and items from the fl oor. Vendor speakers will be invited to take part.


Application Change from Cradle to Production. Keith Allen, CAThis paper walks through a CMMI approach in managing any application change request from initial request through to deployment to a production environment, together with the associated best practices required for an organisation to meet SOX and compliance audits.

Using SCM to Align Software Development Process with Business NeedsTony Smith, European Technical Services Manager, Perforce SoftwareSoftware Development is no longer a small-team process: modern software development organizations are routinely distributed across continents and time zones, but rather than embracing global developments many organizations still try to manage it as a series of local developments. By continually aligning the SCM processes with the business processes,

organizations can turn the corner and gain a competitive advantage.

Global Develop & Deploy: The Politics, Patterns and Process of Implementing Distributed Software Confi guration Management.Kevin A Lee, IBM Software GroupIn order for businesses to continue to leverage the benefi ts of a "fl at" world and globalised economy, the implementation of distributed confi guration, change and release management processes across an enterprise is key. Successful implementation of these processes should not simply concentrate on technical infrastructure, but rather on the people involved, their culture and the decisions and trade-offs that they have to make.


Do It Right the First Time All the Time - Building and Deploying Software Releases using Process Centric SCM tools. Sarathi Srinivasan, Spectrum Software Inc.Wherever there is a desire for quality, everyone is aware of the Quality Doctrine “Do It Right The First Time”. With global outsourcing, process centric Source Confi guration and Management (SCM) has gained a lot of importance and has caught the attention of many CTOs and CIOs. This presentation will focus on the power and benefi ts of a Process-Centric SCM system as the gatekeeper and enforcer of the build and deployment process of your application or product.

Herding Baselines into Service – A Confi guration Management Improvement Journey Robert Cowham, VaccapernaThis presentation will describe a case study with many projects delivering into service across many different technologies from PC to mainframe, and the confi guration management improvement project which initially focused on managing baselines across the organization.

The Convergence of ITSM and ALMRyan Lloyd, MKS IncApplication Development and IT Operations teams are often managed in silos, with very little collaboration. This paper will outline the current state of the IT Service Management and Application Lifecycle Management markets and discuss the growing trend in consolidation that will enable organizations to take better advantage of all IT resources, assisting in planning / forecasting as well as capturing meaningful metrics that are pertinent to the most senior IT executives.


Getting Started with ITIL: Survival Guide to Improved IT ProcessesChris White, Director International Sales Engineer, AldonAdherence to process guidelines is essential for organizations to survive and grow which is why ITIL has taken the tech world by storm. The question on the minds of many IT managers and developers is “Where do I get started?”

Using a CM Tool for Asset/Inventory ManagementPeter McLoughlin, Confi guration Patterns LimitedThis presentation explores the use of a

sophisticated Confi guration Management Tool to capture Information for Inventory/Asset Management. The presentation deals with the increasingly ambitious aims of using a tool which was itself becoming more sophisticated. It covers 3 different implementations over a period of years.

Release Management WorkshopJohn Metcalfe, Mentor IT This interactive workshop will allow participants to work through a scenario and draw appropriate lessons around the theme of release management.

Workshop Session – Show me the Money and Value!David Cuthbertson, Square Mile SystemsWorkshops: “Increasing the Value and Use of ITIL CMDB" and “Show me the money!”Justifying the fi nancial value of confi guration management is diffi cult when you try and put forward a business case. Building on a previous BCS-CMSG event this workshop should be both enlightening and fun for those involved.If you have a CMDB already, how can you get it used by technical and service teams as part of their everyday processes? In his presentation, David will show techniques and examples of using existing CI data to help improve change, release, incident, problem and business continuity processes.


CMDB: Fast-Track to the Benefi ts in a Lo-Tech SituationJohn Carey Bennett, Strategic IM systems LtdA company needed to be compliant with Security Audit to ISO 27001:2005 standards; a failure to achieve the standard threatened a small business. This paper describes the introduction of continuous improvement despite cultural barriers, undocumented processes and a virtual asset list.

Variant Management Dr. Danilo Beuche, pure-systems GmbH, Mark Dalgarno, Software Acumen Limited Related products frequently share much of the same software, with only a few differences realizing product-specifi c functionality. Much of the challenge of developing related products comes from managing these differences.Variant Management is emerging as a best-practice approach to managing portfolios of related products (Product Lines) across the life cycle.

Freeride development: Continuous versus Controlled IntegrationPablo Luaces, Codice SoftwareSince agile methods went public around 2000, continuous integration techniques have been key to implement development processes worldwide. But, is continuous integration, as we know it today, the last step in the release management evolution? Obviously not.

Using well-known branching patterns and a combination of free and commercial software tools, alternative ways to traditional continuous integration will be introduced, creating a more controlled but still agile build management procedure.


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Reg

istr

atio

n fo

rmWe prefer to receive registrations via the secure order form on our website: www.bcs-cmsg.org.ukAlternatively you may complete and send in this form.

Please register me for the BCS Configuration Management Specialist Group Conference, which is being held at the Oxford Belfry Hotel, Milton Common, Thame, Oxfordshire on the 15th & 16th May 2007.

Please tick the appropriate box:

Rate BCS or CMSG Members Non Members

Early Bird Conference Fee (up to 6 April) £480 £580

Full Conference Fee £550 £650

Day Rate Fee £300 £350

Preferential Fee for speakers (only required if £120 £120 attending on the day they are not speaking)

Preferential Fee for students in full-time education £120 £120

Group discounts (multiple people from the same company) available - please contact us for details.

Total due

VAT @17.5%

Grand TotalPlease note that individual BCS or CMSG membership is not transferable.

The conference starts on the Monday night with drinks reception and canapés.The fees include attendance at the conference, lunch on both days, drinks reception both days, conference dinner with entertainment.

Exhibition attendance only (free of charge - tick as appropriate)

Substitutions and CancellationsSubstitutions may be made at any time (with prior notification please). Cancellations of bookings (by recorded delivery) received by the Conference Administrator 2 weeks prior to the conference will qualify for a full refund of the conference fee less 10% administration. No refunds will be awarded after this date.

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Please send payment to: Laura Goss, BCS CMSG Conference, Suite A1, Kebbell House, Carpenders Park, Watford, Herts. WD19 5BE.Tel: +44 (0)20 8421 7552 Fax: +44 (0)20 8421 5457 Email: [email protected]

Terms & ConditionsYour registration will be confirmed within a week. Late registrations (within one week of the conference date) may be phoned or faxed in or done via the web. We must receive a registration form as well as payment prior to the event.

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Guide for perforation - DO NOT PRINT


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The British Computer Society (BCS) is the UK industry body for IT professionals, and a Chartered Engineering Institution for Information Technology (IT). With members in over 100 countries around the world, the BCS is the leading professional and learned Society in the field of computers and information systems.

The Configuration Management Specialist Group provides a forum for exchanging ideas, developing and promoting Change, Configuration Management and Release Management best practices and standards, including formal accreditation and professional qualifications.

CMSG Aims and Objectives • Establish a professional development scheme, plotting a career path for professionals in Configuration, Change and Release Management;

• Influence training and education within the field to achieve professional standards;

• Establish a code of practice and standards for Configuration, Change and Release Management professionals, including formal accreditation;

• Facilitate the free and open exchange of Configuration, Change and Release Management experiences and ideas;

• Influence the production and content of National, European and International Standards related to Configuration, Change and Release Management;

• Promote the benefit of Configuration, Change and Release Management within the industry at large;

• Ensure that industry receives benefits to business from Configuration, Change and Release Management;

• Guide the makers of software tools to support the work of Configuration, Change and Release Management.

Contact Details:CMSG Conference, Suite A1, Kebbell House, Carpenders Park, Watford, Herts. WD19 5BE.Tel: +44 (0) 20 8421 7552 Fax: +44 (0) 20 8421 5457 Email: [email protected]

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the 3rd bcs cmsg conference & exhibition 2007€¦ · development cycle. mks systems mks...

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