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©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 1
THE 17TH ANNUALBTI CLIENT SERVICE ALL-STARS
326 attorneys have mastered the art of superior client service. In the eyes of clients, these attorneys are unsurpassed in their delivery of client service. These are the BTI Client Service All-Stars 2018. This report honors the individuals able to stand out in the sea of legal services providers to represent the cream of the crop.
Corporate counsel single out each attorney—by name and in an unprompted manner—as delivering the absolute best client service. No attorney or firm can self-nominate, self-refer, nor pay to be included in this report. Clients have the final—and only—say.
This year’s Client Service All-Star lineup is especially strong. These client-savvy attorneys stand out for delivering the best client experience. We note 6 associates standing out for superior client service—an enormous accomplishment, and advantage, for each of the 6 as they move forward in their careers.
We congratulate each and every BTI Client Service All-Star. They continue to exceed clients’ ever-rising expectations, as measured by the most demanding clients—the sole and final judge.
This year, clients point to a new reason driving a BTI Client Service All-Star-level performance—a superior client experience. This new driver ups the standard for every attorney, including the All-Stars, as clients expect more. We discuss this on page 4.
326 ATTORNEYS ABSOLUTELY BEST AT CLIENT SERVICEGENERAL COUNSEL NAME THE ATTORNEYS ON TOP
Overview | 1
Cultivating Client Service Standouts | 5
BTI Client Service All-Stars 2018: The Lineup | 14
How to Become aBTI Client Service All-Star | 56
BTI’s Methodology and Approach | 60
About BTI | 62
Contact BTI | 68
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 2
BTI congratulates each of the 326 individual attorneys honored in the BTI Client Service All-Stars 2018 and applauds their skill and dedication to providing superior client service.
17 attorneys—a mere 5.5% of the BTI Client Service All-Stars 2018—are making repeat appearances. Clients single out these MVPs providing consistent service over time—proving themselves as the best at client service time and time again.
Only 71 law firms are home to 2 or more BTI Client Service All-Stars. These firms account for 250 BTI Client Service All-Stars—suggesting a culture of client service which is more dominant than at other firms. 28 of these law firms are also singled out by clients in the BTI Client Service A-Team 2018, appearing on this year’s BTI Client Service 30.
BTI Client Service All-Stars 2018Now in its 17th year of publication, the BTI Client Service All-Stars is the gold standard used by corporate counsel and law firms alike to identify the attorneys delivering the best client service.
149
326 Number of
BTI Client Service All-Stars Recognized
Number of Firms Represented
All-Star Scarcity: 11% of All Firms Serving Large Clients Are Home to More than One All-Star Attorney
10.9%Firms represented by MORE THAN one All-Star attorney
17
The Elite MVPs: Fewer than 6% of Attorneys Earn Recognition Year after Year
Attorneys Recognized 2 or More Years in a Row
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 3
326 ALL-STARS, 6 DRIVERS.
Despite the number of personalities and varying expectations corporate counsel place on attorneys, there are 6 common characteristics shared by the attorneys singled out by clients as best.
The good news is most of these traits are learnable.
THE 6 TRAITS OF A CLIENT SERVICE ALL-STAR
SUPERIOR CLIENT FOCUS
#1A BTI Client Service All-Star never forgets: the client and the client’s needs and goals come first. 30.8% of All-Stars earn their nomination through providing exceptional client service by tailoring their services to meet the needs of clients.
#2CLIENT EXPERIENCE
Clients seek a superior experience in every interaction they have with their attorneys. 30.3% of
All-Stars earn their nomination by providing a consistent client experience across all touchpoints.
#3LEGAL SKILLSMany All-Stars earn recognition through their exceptional legal skills. The results these attorneys deliver far exceed what the client thought possible.
#4UNMATCHED BUSINESS UNDERSTANDING
All-Stars know the best way to truly help clients is to first understand their business. Every
conversation, action, and recommendation considers industry dynamics, business objectives,
current events, and competitive pressures.
#5OUTSIZED VALUEProviding value continues to drive nominations to this elite list. Clients face strong cost pressures when hiring law firms and want to feel they are getting a deal—no matter the price tag.
#6INNOVATIVE THOUGHT LEADER
Thought leaders provide unique, creative solutions to drive a competitive advantage for their
client’s business.
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 4
The 6 Traits of a Client Service All-Star
Client Experience
This year corporate counsel single out a new trait—superior client experience. This comes on the heels of a sharp consolidation in firms corporate counsel turn to for their legal needs, making the relationships with the chosen few even more important.
C-level executives will seek out and pay premium rates for a superior, reliable, and predictable client experience. The BTI Client Service All-Stars treat their client relationships as a continuum. It doesn’t end. Each experience adds to the relationship, from pitch to post-matter briefing to ongoing communication during and between matters. And these interactions are all built around client preferences and adding value.
The more consistent the client experience, the more clients feel they can rely on their attorneys. Your consistency across interactions and touchpoints leads to predictability and trust—building the strongest and longest lasting client relationships.
30.8% 30.3%
17.5%14.7%
4.3%0%
5%
10%
15%
20%
25%
30%
35%
SuperiorClient Focus
ClientExperience
Legal Skills ExceptionalUnderstanding
of theClient's Business
DeliveringEfficient,
Value-AddedService
InnovativeThought Leader
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 5
CULTIVATING CLIENT SERVICE STANDOUTS
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 6
5
5
5
5
5
5
6
6
7
7
9
11
16
0 5 10 15 20
Williams & Connolly
Sullivan & Cromwell
Seyfarth Shaw
Polsinelli
Morgan Lewis
Cooley
Wachtell, Lipton, Rosen & Katz
Ogletree Deakins
Latham & Watkins
Arnold & Porter
DLA Piper
Gibson Dunn
Jones DayCultivating Firmwide Success
Of the 650 law firms serving large organizations, only 71 are home to more than 1 BTI Client Service All-Star: a truly elite group of standout firms.
These firms demonstrate their firmwide commitment to client service excellence. It is no surprise to learn over 80% of these firms are also featured in the top 100 in the BTI Client Service A-Team 2018—BTI’s definitive annual ranking of the law firms legal decision makers recognize for delivering the absolute best client service.
New RecordsJones Day sets a new record as home to the largest number of BTI Client Service All-Stars, with 16. The firm shows an ongoing and unrelenting commitment to not just delivering, but also improving, client service.
Gibson Dunn also breaks new ground by serving as home for 11 BTI Client Service All-Stars. This shows you can embed client service into firm culture.
Continued on next page
LAW FIRMS HOME TO MULTIPLE ALL-STAR ATTORNEYS
NUMBER OF ALL-STARSFIRM
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 7
FIRM NUMBER OF ALL-STARS FIRM NUMBER OF ALL-STARS
LAW FIRMS HOME TO MULTIPLE ALL-STAR ATTORNEYS
Jones Day 16
Gibson Dunn 11
DLA Piper 9
Arnold & Porter 7
Latham & Watkins 7
Ogletree Deakins 6
Wachtell, Lipton, Rosen & Katz 6
Cooley 5
Morgan Lewis 5
Polsinelli 5
Seyfarth Shaw 5
Sullivan & Cromwell 5
Williams & Connolly 5
Alston & Bird 4
Baker McKenzie 4
Blank Rome 4
Cravath, Swaine & Moore 4
Faegre Baker Daniels 4
Hogan Lovells 4
Jones Walker 4
K&L Gates 4
King & Spalding 4
Locke Lord 4
McGuireWoods 4
Norton Rose Fulbright 4
Skadden 4
Winston & Strawn 4
Covington 3
Debevoise & Plimpton 3
Dechert 3
Holland & Hart 3
Kasowitz Benson Torres 3
Kirkland & Ellis 3
Mayer Brown 3
Orrick 3
Paul Hastings 3
Sidley 3
Squire Patton Boggs 3
White & Case 3
Akin Gump Strauss Hauer & Feld 2
Andrews Kurth 2
Arent Fox 2
Baker Botts 2
BakerHostetler 2
Continued on next page
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 8
FIRM NUMBER OF ALL-STARS FIRM NUMBER OF ALL-STARS
LAW FIRMS HOME TO MULTIPLE ALL-STAR ATTORNEYS
Barnes & Thornburg 2
Bradley 2
Buchanan Ingersoll & Rooney 2
Cadwalader 2
Clifford Chance 2
Davis Polk 2
Dentons 2
Godfrey & Kahn 2
Greenberg Traurig 2
Haynes and Boone 2
Hughes Hubbard & Reed 2
Jenner & Block 2
Katten Muchin Rosenman 2
Littler 2
Manatt 2
Michael Best 2
Morrison & Foerster 2
O'Melveny 2
Pillsbury 2
Quinn Emanuel Urquhart & Sullivan 2
Reed Smith 2
Ropes & Gray 2
Saul Ewing Arnstein & Lehr 2
Sheppard Mullin 2
Simpson Thacher 2
Weil 2
Womble Bond Dickinson 2
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 9
BTI CLIENT SERVICE SUPER ALL-STARS
BTI CLIENT SERVICE ALL-STAR MVPS
Even among the BTI Client Service All-Stars, there are attorneys earning special recognition from General Counsel and legal decision makers. MVPs have been recognized year after year for their dedication to delivering the best service to their clients. Another group of attorneys, the Super All-Stars, enjoy recognition from more than one influential legal decision maker this year.
BTI celebrates each of the attorneys on the following pages for their truly outstanding ability to serve clients better than all others.
TOP ATTORNEYS REINVENTING CLIENT RELATIONSHIPS
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 10
H. RODGIN COHENSENIOR CHAIRMAN
SULLIVAN & CROMWELL
“I value his ability to provide legal advice combined with
business advice; he can quickly access an issue and
come up with a solution.”
BTI CLIENT SERVICE HALL OF FAME
Even among the elite, H. Rodgin Cohen is in a class of his own. 2018 marks Mr. Cohen’s 15th
appearance as part of the BTI Client Service All-Stars—far exceeding the record of any other attorney over the past 17 years.
This accomplishment is a true testament to his ongoing dedication to deliveringthe absolute highest levels of client service.
TOP ATTORNEYS REINVENTING CLIENT RELATIONSHIPS
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 11
FRANK LAYSONPARTNER
DLA PIPER
“He pays attention to client needs,has the ability to bridge gaps when
dealing with the other side, and provides creative solutions.”
DAVID K. CALLAHANPARTNER
LATHAM & WATKINS
“He solves all my problems and has a great attitude towards his work.”
BTI CLIENT SERVICE SUPER ALL-STARS
These 6 standout attorneys receive recognition from multiple influential General Counsel and legal decision makers.
JONATHAN L. CORSICOPARTNER
GIBSON DUNN
“I trust his experience and his judgment—and he’s fun to work with.”
SEAN C. FELLERPARTNER
GIBSON DUNN
“He is responsive, practical, and has specialized knowledge—it’s the
practical part that makes him special and better than the rest.”
TOP ATTORNEYS REINVENTING CLIENT RELATIONSHIPS
ALAN W. BELOFFSENIOR COUNSELMORGAN LEWIS
“He is an experienced lawyerand has an unmatched commitment to
his clients.”
ANTHONY ALDENPARTNER
QUINN EMANUEL URQUHART & SULLIVAN
“He is a great attorney—I think he is among few we really like.
He stands out because he is committed and hard working.”
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 12
Service as a Way of Life—the MVPsFew attorneys are committed to ensuring their client service is consistently meeting the rising expectations of General Counsel. The MVPs are the exception.
These 17 attorneys have had their superior service recognized by legal decision makers for 2 or more years in a row.
BTI CLIENT SERVICE ALL-STAR MVPS
TOP ATTORNEYS REINVENTING CLIENT RELATIONSHIPS
ATTORNEYNUMBER OF
CONSECUTIVE YEARS RECOGNIZED ATTORNEYNUMBER OF
CONSECUTIVE YEARS RECOGNIZED
Tracy E. KernPartner, Jones Walker 5
E. Joshua RosenkranzPartner, Orrick 5
John T. BaecherPartner, Norton Rose Fulbright 4
Stephen I. GloverPartner, Gibson Dunn 4
Kirk T. MayFounding Shareholder, German May 4
Edward D. HerlihyPartner, Wachtell, Lipton, Rosen & Katz 3
Gregg M. LemleyShareholder, Ogletree Deakins 3
Randi C. LesnickPartner, Jones Day 3
Jennifer R. MewaldtPartner, Faegre Baker Daniels 3
Ron Chapman, Jr.Shareholder, Ogletree Deakins 2
A. Craig ClelandShareholder, Ogletree Deakins 2
Gregory Carl CookPartner, Balch & Bingham
2
William Donovan, Jr.Partner, Cooley
2
Paula J. MorencyPartner, Schiff Hardin 2
Jonathan M. MosesPartner, Wachtell, Lipton, Rosen & Katz 2
Richard R. PatchPartner, Coblentz Patch Duffy & Bass 2
Rick RichmondManaging Partner, Los Angeles,Jenner & Block 2
“He understands our requirements very quickly and anticipates my needs.”
“She is zealous, good in trial,and a great advocate for us.”
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 13
SPENCER WINTERSASSOCIATE
KIRKLAND & ELLIS
“He is very smart and down to earth.”
NADIA JAGUSIAKASSOCIATE
CLIFFORD CHANCE
“She gets what I am looking for and gets to the heart of the matter fast.”
ASSOCIATE ALL-STARS
These 6 standout associates receive recognition from influential General Counsel and legal decision makers.
BENJAMIN C. LEEASSOCIATEJONES DAY
“He is extremely responsive.”
TIMOTHY ORRASSOCIATEJONES DAY
“He is able to answer just about any question I have.”
TOP ATTORNEYS REINVENTING CLIENT RELATIONSHIPS
RACHAEL DETTMANN SPIEGELASSOCIATE
FAEGRE BAKER DANIELS
“She is very proactive andgives me concise information which is
relevant to us.”
CAMERON BYRDASSOCIATE
AHMAD, ZAVITSANOS, ANAIPAKOS, ALAVI & MENSING
“He is highly effective andhelps us be successful.”
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 14
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUP
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 15
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
BTI offers congratulations to the following 326 attorneys earning recognition from leading General Counsel and legal decision makers for outperforming all other attorneys. It is a true achievement to earn this level of praise from influential clients.
BTI NOTE: PRIMARY PRACTICE REPRESENTS THE PRACTICE AREA IN WHICH THE NOMINATING CLIENT RECOGNIZED EACH BTI CLIENT SERVICE ALL-STAR AND IS NOT AN EXHAUSTIVE LIST OF EVERY AREA OF PRACTICE FOR EACH ATTORNEY.
AHMAD, ZAVITSANOS, ANAIPAKOS, ALAVI & MENSING
Cameron ByrdAssociate
LocationPrimary PracticeNominated By
Houston, TXTrade Secrets & Covenants Not to CompeteWorld-leading Industrial Services Company
AKIN GUMP STRAUSS HAUER & FELD
Ed PaganoPartner
LocationPrimary PracticeNominated By
Washington, DCPublic Law and PolicyGlobal Healthcare Company
Michael S. StamerPartner
LocationPrimary PracticeNominated By
New York, NYFinancial RestructuringLeading Consumer Goods Manufacturer
ALSTON & BIRD
R. Steve EnsorPartner
LocationPrimary PracticeNominated By
Atlanta, GALabor & EmploymentLeading Logistics Company
Kyle G. HealyPartner
LocationPrimary PracticeNominated By
Atlanta, GACorporate Transactions & SecuritiesLarge Consumer Goods Company
Ginabeth B. HutchisonCounsel
LocationPrimary Practice
Nominated By
Atlanta, GATrademark Prosecution & Portfolio ManagementRespected Insurance Company
Kristine McAlister BrownPartner
LocationPrimary PracticeNominated By
Atlanta, GALitigationNationwide Furniture Retailer
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 16
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
ANDREWS KURTH
Robert V. JewellManaging Partner
LocationPrimary PracticeNominated By
Houston, TXEquity and Debt Capital MarketsInternational Apparel Manufacturer
Daniel E. McCormickPartner
LocationPrimary PracticeNominated By
Houston, TXReal EstateLarge Saas Provider
ARENT FOX
David G. BaylesAttorney
LocationPrimary PracticeNominated By
Los Angeles, CAIntellectual Property LitigationWorld-leading Industrial Services Company
David C. MeyerPartner
LocationPrimary PracticeNominated By
Los Angeles, CACorporate & SecuritiesInternational Computer Accessory Manufacturer
ARNOLD & PORTER
Richard E. BaltzPartner
LocationPrimary PracticeNominated By
Washington, DCCorporate and FinanceRespected Insurance Company
Soumitra DekaCounsel
LocationPrimary PracticeNominated By
San Francisco, CAPatent LitigationInternational Chemical Company
Daniel P. DiNapoliPartner
LocationPrimary PracticeNominated By
New York, NYIntellectual PropertyInternational Chemical Company
Matthew T. HeartneyPartner
LocationPrimary PracticeNominated By
Los Angeles, CAAntitrust/CompetitionInternational Vehicle Manufacturer
Bruce R. KellyPartner
LocationPrimary PracticeNominated By
New York, NYProduct LiabilityGlobal Energy Company
…continued on next page
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 17
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
ARNOLD & PORTER, continued
Brian C. McCormallyPartner
LocationPrimary PracticeNominated By
Washington, DCFinancial ServicesLeading Regional Bank
Christopher M. OdellPartner
LocationPrimary PracticeNominated By
Houston, TXLitigationLeading American Power Company
BAKER BOTTS
Andrew M. BakerPartner
LocationPrimary PracticeNominated By
Houston, TX and Dallas, TXCorporateLarge Saas Provider
Theodore W. ParisPartner
LocationPrimary PracticeNominated By
Houston, TXCapital Markets and SecuritiesLarge Financial Services Firm
BAKER MCKENZIE
Peter R. GeorgePartner
LocationPrimary PracticeNominated By
Chicago, ILCompliance & InvestigationsLarge Risk Manager
C. Thomas KrusePartner
LocationPrimary PracticeNominated By
Houston, TXCommercial LitigationFortune 1000 Industrial Services Company
Nicholas MarchicaPartner
LocationPrimary PracticeNominated By
New York, NYMergers & AcquisitionsPremier Automobile Manufacturer
Jonathan B. NewtonPartner
LocationPrimary PracticeNominated By
Houston, TXCorporateLarge Financial Services Firm
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 18
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
BAKERHOSTETLER
Billy M. DonleyPartner
LocationPrimary PracticeNominated By
Houston, TXLitigationWorld-leading Industrial Services Company
Harold H. FullmerPartner
LocationPrimary PracticeNominated By
Philadelphia, PAIntellectual PropertyPremier Semiconductor Company
BALCH & BINGHAM
Gregory Carl CookPartner
LocationPrimary PracticeNominated By
Birmingham, ALCommercial LitigationGlobal Tech Manufacturing Company
BALLARD SPAHR
Scott M. PearsonPartner
LocationPrimary PracticeNominated By
Los Angeles, CALitigationInternational Computer Accessory Manufacturer
BARNES & THORNBURG
Paul OlszowkaPartner
LocationPrimary PracticeNominated By
Chicago, ILLitigationTop Global Chemical Company
Frederick L. SchwartzPartner
LocationPrimary PracticeNominated By
Chicago, ILLabor and EmploymentInternational Power Provider
BENESCH
Mark E. AvsecPartner
LocationPrimary PracticeNominated By
Cleveland, OHIntellectual Property/3iPHigh-profile Consumer Goods Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 19
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
BLANK ROME
Kevin J. BrunoPartner
LocationPrimary PracticeNominated By
New York, NY and Princeton, NJEnvironmentalLarge-tier Automotive Supplier
Brett M. EsberPartner
LocationPrimary PracticeNominated By
Washington, DCMaritime TransactionsLarge Professional Services Firm
Julia K. HoltOf Counsel
LocationPrimary PracticeNominated By
Los Angeles, CAInsurance Recovery LitigationWorld-leading Beverage Company
Frederick G. SandstromPartner
LocationPrimary PracticeNominated By
Philadelphia, PALabor & EmploymentLarge Financial Services Company
BOONE KARLBERG
Matthew B. HayhurstShareholder
LocationPrimary PracticeNominated By
Missoula, MTCivil LitigationInnovative Process Systems Company
BORDEN LADNER GERVAIS
Douglas R. SandersPartner
LocationPrimary PracticeNominated By
Vancouver, British ColumbiaConstruction LawCutting-edge Engineering & Manufacturing Company
BRACEWELL
Robert S. NicholsPartner
LocationPrimary PracticeNominated By
Houston, TXLabor & EmploymentLeading American Power Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 20
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
BRADLEY
David W. OwenPartner
LocationPrimary PracticeNominated By
Birmingham, ALConstruction Litigation and DisputesPremier Multinational Infrastructure Group
E. Mabry RogersPartner
LocationPrimary PracticeNominated By
Birmingham, ALConstruction Litigation and DisputesFortune 200 Energy Company
BROWN & RUPRECHT
Heather F. ShoreAttorney
LocationPrimary PracticeNominated By
Kansas City, MOConstruction LitigationPremier Multinational Infrastructure Group
BRYAN CAVE
Stephanie M. HoslerPartner
LocationPrimary PracticeNominated By
St. Louis, MOTransactionsProminent Healthcare Company
BUCHANAN INGERSOLL & ROONEY
Derek P. BenkeSenior Attorney
LocationPrimary PracticeNominated By
Alexandria, VAIntellectual PropertyGlobal Technology Company
Rosemary J. BrunoShareholder
LocationPrimary PracticeNominated By
Newark, NJClass ActionsPremier Automobile Manufacturer
BURNS & LEVINSON
Dr. Ronda P. MoorePartner
LocationPrimary PracticeNominated By
Boston, MAPatentsTop Medical Products Manufacturer
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 21
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
BUSINESS LEGALS
Frank C. EllingerAttorney
LocationPrimary PracticeNominated By
Biberach, GermanyContract LawTop Medical Products Manufacturer
CADWALADER
Steven BakerPartner
LocationPrimary PracticeNominated By
London, EnglandGlobal LitigationLeading IT Solutions Firm
Gillian Groarke BurnsSpecial Counsel
LocationPrimary PracticeNominated By
New York, NYAntitrustTop American Footwear Company
CAHILL
Bradley J. BondiPartner
LocationPrimary PracticeNominated By
Washington, DC and New York, NYLitigationLarge Financial Institution
CARLTON FIELDS
Daniel C. JohnsonShareholder
LocationPrimary PracticeNominated By
Orlando, FLLitigationLarge Financial Services Firm
CHAPOTON | SANDERS | SCARBOROUGH
Stephen L. JohnsonPartner
LocationPrimary PracticeNominated By
Houston, TXCorporate TransactionsLarge Financial Services Firm
CLIFFORD CHANCE
Nadia JagusiakAssociate
LocationPrimary PracticeNominated By
Amsterdam, NetherlandsIntellectual PropertyInnovative Supplier of Specialty Materials
Greg OlsenPartner
LocationPrimary PracticeNominated By
London, EnglandAntitrust CompetitionTop-tier Financial Services Company
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= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
COBLENTZ PATCH DUFFY & BASS
Richard R. PatchPartner
LocationPrimary PracticeNominated By
San Francisco, CALitigationLarge Design Engineering Firm
COOLEY
Matthew D. BrownPartner
LocationPrimary PracticeNominated By
San Francisco, CACommercial LitigationLeading Financial Services Firm
William Donovan, Jr.Partner
LocationPrimary PracticeNominated By
Los Angeles, CACommercial LitigationLeading Consumer Goods Manufacturer
Laura Grossfield BirgerPartner
LocationPrimary PracticeNominated By
New York, NYCommercial LitigationProminent Professional Services Firm
Dr. Carol LahertyPartner
LocationPrimary PracticeNominated By
Seattle, WAIntellectual PropertyCutting-edge Engineering & Manufacturing Company
Stephen SmithPartner
LocationPrimary PracticeNominated By
Washington, DCIntellectual PropertyLarge Energy Company
COVINGTON
Andrew M. SmithPartner
LocationPrimary PracticeNominated By
Washington, DCFinancial ServicesLarge Banking Firm
Jonathan M. SperlingPartner
LocationPrimary PracticeNominated By
New York, NYLitigationTop Retail Department Store Chain
Allan J. TopolSenior Counsel
LocationPrimary PracticeNominated By
Washington, DCLitigationPreeminent International Trading Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 23
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
CRAVATH, SWAINE & MOORE
Richard W. ClaryPartner
LocationPrimary PracticeNominated By
New York, NYLitigationLarge Construction Company
Michael S. GoldmanPartner
LocationPrimary PracticeNominated By
New York, NYBanking and FinanceGlobal Professional Services Firm
Rachel G. SkaistisPartner
LocationPrimary PracticeNominated By
New York, NYClass ActionsLarge Telecom Company
Christine A. VarneyPartner
LocationPrimary PracticeNominated By
New York, NYAntitrustLarge Saas Provider
CROWELL & MORING
Michael BoucherPartner
LocationPrimary PracticeNominated By
Washington, DCRegulatoryFinancial Services Giant
CURTIS
Raymond T. HumPartner
LocationPrimary PracticeNominated By
Washington, DC and New York, NYCorporatePremier Technical Services Company
DAVIS POLK
Dan HirschovitsPartner
LocationPrimary PracticeNominated By
London, EnglandCorporateTop-tier Financial Services Company
Marc O. WilliamsPartner
LocationPrimary PracticeNominated By
New York, NYMergers and AcquisitionsHigh Tech Defense Contractor
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 24
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
DEBEVOISE & PLIMPTON
John GleesonPartner
LocationPrimary PracticeNominated By
New York, NYLitigationInnovative Supplier of Specialty Materials
William D. RegnerPartner
LocationPrimary PracticeNominated By
New York, NYMergers and AcquisitionsLeading Global Telecom Company
Julie M. RiewePartner
LocationPrimary PracticeNominated By
Washington, DCWhite Collar & Regulatory DefenseHigh-profile Electric Utility
DECHERT
David L. AnsellSenior Counsel
LocationPrimary PracticeNominated By
Washington, DCFinancial Services M&ALarge Consumer Goods Retailer
Ben BarnettPartner
LocationPrimary PracticeNominated By
Philadelphia, PAComplex Commercial LitigationPremier Technical Services Company
Mark D. PerlowPartner
LocationPrimary PracticeNominated By
San Francisco, CAFinancial Services and Regulatory ComplianceLarge Financial Services Company
DENTONS
Joel N. BockPartner
LocationPrimary PracticeNominated By
Short Hills, NJIntellectual Property and TechnologyLarge Consumer Goods Company
Steven M. MasielloPartner
LocationPrimary PracticeNominated By
Denver, COLitigationTop Retail Department Store Chain
DICKINSON WRIGHT
Christopher A. CornwallMember
LocationPrimary PracticeNominated By
Detroit, MIConstruction LawCutting-edge Engineering & Manufacturing Company
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= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
DICKSON MINTO
Michelle McCabeCorporate Lawyer
LocationPrimary PracticeNominated By
Edinburgh, ScotlandM&A TransactionsLarge Financial Services Firm
DILWORTH PAXSON
Graham R. LaubPartner
LocationPrimary PracticeNominated By
Philadelphia, PAMergers & AcquisitionsProminent Global Equipment Manufacturer
DINSMORE
David J. LavanPartner
LocationPrimary PracticeNominated By
Washington, DCSecuritiesLeading Construction Products Company
DLA PIPER
Robert J. AlessiPartner
LocationPrimary PracticeNominated By
New York, NYEnergy LitigationProminent Natural Resources Company
James E. AndersonPartner
LocationPrimary PracticeNominated By
East Palo Alto, CAReal Estate FinanceLeading Beverage Corporation
Richard W. Ashley IIIPartner
LocationPrimary PracticeNominated By
Chicago, ILEmployee BenefitsGlobal Energy Company
Peter M. AstizPartner
LocationPrimary PracticeNominated By
East Palo Alto, CAIntellectual PropertyLarge Waste Management Company
David H. BambergerPartner
LocationPrimary PracticeNominated By
Washington, DCAntitrust and CompetitionMultinational Food Products Corporation
…continued on next page
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 26
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
DLA PIPER, continued
Marc D. KatzPartner
LocationPrimary Practice
Nominated By
Dallas, TXEmployment Litigation and Dispute ResolutionLarge Manufacturing Company
Joseph LavellePartner
LocationPrimary PracticeNominated By
Washington, DCPatent LitigationPremier Automobile Manufacturer
Frank LaysonPartner
LocationPrimary PracticeNominated By
Atlanta, GAMergers and AcquisitionsMajor Transportation Company andWorld-leading Beverage Company
Andrew P. ValentinePartner
LocationPrimary PracticeNominated By
East Palo Alto, CAIntellectual PropertyLeading Media Company
DOHERTY, CIECHANOWSKI, DUGAN & CANNON
Steven D. WeilShareholder
LocationPrimary PracticeNominated By
Franklin, MALitigationInternational Apparel Manufacturer
DUANE MORRIS
Shelton M. Vaughan, P.C.Partner
LocationPrimary PracticeNominated By
Houston, TXCorporateLeading Engineering Firm
ECKERT SEAMANS
John J. MyersMember
LocationPrimary PracticeNominated By
Pittsburgh, PALabor & EmploymentLeading Paints and Coatings Technology Company
EIMER STAHL
Nathan P. EimerPartner
LocationPrimary PracticeNominated By
Chicago, ILAntitrust and Commercial LitigationInternational Chemical Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 27
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
EVERSHEDS SUTHERLAND
John W. BensonPartner
LocationPrimary PracticeNominated By
Atlanta, GA and New York, NYReal Estate FinanceGiant Financial Services Company
FAEGRE BAKER DANIELS
Andrew AndersonPartner
LocationPrimary PracticeNominated By
Des Moines, IACorporateInnovative Supplier of Specialty Materials
Michael F. CocksonPartner
LocationPrimary PracticeNominated By
Minneapolis, MNLitigationTop Medical Products Manufacturer
Rachael Dettmann SpiegelAssociate
LocationPrimary PracticeNominated By
Minneapolis, MNFood and AgribusinessInnovative Supplier of Specialty Materials
Jennifer R. MewaldtPartner
LocationPrimary PracticeNominated By
Minneapolis, MNCorporateLarge Consumer Goods Retailer
FARRELL FRITZ
Domenique Camacho MoranPartner
LocationPrimary PracticeNominated By
Uniondale, NYLabor & EmploymentInternational Chemical Company
FENWICK & WEST
Samuel B. AngusPartner
LocationPrimary PracticeNominated By
San Francisco, CACorporateMultinational Food Products Corporation
FISHER PHILLIPS
Cheryl PinarchickPartner
LocationPrimary PracticeNominated By
Boston, MAEmploymentPremier Technical Services Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 28
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
FOLEY HOAG
Jonathan E. BookPartner
LocationPrimary PracticeNominated By
Boston, MACommercial Real Estate TransactionsLarge Energy Company
FREDRIKSON & BYRON
Lawrence BenderShareholder
LocationPrimary PracticeNominated By
Bismarck, NDOil & GasNotable Petroleum Company
FRIED FRANK
Robert M. MastersPartner
LocationPrimary PracticeNominated By
Washington, DCIP LitigationLeading Insurance Company
FROST BROWN TODD
Nicholas C. PappasMember
LocationPrimary PracticeNominated By
Indianapolis, INProduct Liability LitigationPreeminent Manufacturer of Process Control Systems
GAYDOS, CHURNSIDE & BALTHROP
Michael H. LongOf Counsel
LocationPrimary PracticeNominated By
Eugene, ORLitigationLarge Risk Manager
GERMAN MAY
Kirk T. MayFounding Shareholder
LocationPrimary PracticeNominated By
Kansas City, MOBusiness LitigationRenowned Trading Company
GIBBONS
David E. De LorenziChair, Intellectual Property
LocationPrimary PracticeNominated By
Newark, NJIP LitigationTop Global Chemical Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 29
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
GIBSON DUNN
Karen E. BerteroPartner
LocationPrimary PracticeNominated By
Los Angeles, CAGlobal FinanceElite Banking and Finance Firm
Michael D. BoppPartner
LocationPrimary PracticeNominated By
Washington, DCRegulatory ConsultingGlobal Leader in Adhesive Technologies
Frederick BrownPartner
LocationPrimary PracticeNominated By
San Francisco, CALitigationBiotech Leader
Jonathan L. CorsicoPartner
LocationPrimary Practice
Nominated By
Washington, DCSecurities Regulation and Corporate GovernanceLarge Data Management Company andHigh Tech Defense Contractor
Andrew L. FabensPartner
LocationPrimary PracticeNominated By
New York, NYCapital MarketsGlobal Personal Care Products Corporation
Sean C. FellerPartner
LocationPrimary Practice
Nominated By
Century City, CAExecutive Compensation and Employee BenefitsGlobal Personal Care Products Corporation and Global Chemical Leader
Stephen I. GloverPartner
LocationPrimary Practice
Nominated By
Washington, DCSecurities Regulation and Corporate GovernanceLarge Data Management Company
Matthew HoffmanPartner
LocationPrimary PracticeNominated By
Los Angeles, CALitigationRespected Insurance Company
Elizabeth A. IsingPartner
LocationPrimary Practice
Nominated By
Washington, DCSecurities Regulation and Corporate GovernanceGlobal Personal Care Products Corporation
…continued on next page
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 30
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
GIBSON DUNN, continued
Brian J. LanePartner
LocationPrimary Practice
Nominated By
Washington, DCSecurities Regulation and Corporate GovernanceGlobal Chemical Leader
Douglas SmithPartner
LocationPrimary PracticeNominated By
San Francisco, CAMergers and AcquisitionsProminent Natural Resources Company
GIGLIOTTI LEGAL
Thomas A. GigliottiPrincipal
LocationPrimary PracticeNominated By
Raleigh, NCIntellectual Property ConsultingMultinational Software Company
GODFREY & KAHN
Timothy F. NixonShareholder
LocationPrimary Practice
Nominated By
Green Bay, WIBusiness Finance, Bankruptcy & RestructuringInternational Power Provider
C.J. WautersShareholder
LocationPrimary PracticeNominated By
Milwaukee, WICorporate and SecuritiesLeading Regional Bank
GOODWIN
John O. NewellCounsel
LocationPrimary PracticeNominated By
Boston, MASecuritiesInternational Apparel Manufacturer
GORDON REES SCULLY MANSUKHANI
Nancy M. ErflePartner
LocationPrimary PracticeNominated By
Portland, OR and Seattle, WATort & Product Liability LitigationNotable Natural Resources Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 31
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
GREENBERG TRAURIG
Brian T. FeeneyShareholder
LocationPrimary PracticeNominated By
Philadelphia, PABusiness and Commercial DisputesLeading Financial Services Firm
Paul J. FerakShareholder
LocationPrimary PracticeNominated By
Chicago, ILLitigationElite Banking and Finance Firm
GREENE ESPEL
John W. UrsuAttorney
LocationPrimary PracticeNominated By
Minneapolis, MNLitigationBiotech Leader
HAYNES AND BOONE
Brian D. BarnardPartner
LocationPrimary PracticeNominated By
Fort Worth, TXMergers and AcquisitionsLeading IT Solutions Firm
Emmie GoochCounsel
LocationPrimary PracticeNominated By
Houston, TXLitigationLarge Specialized Manufacturer
HEALEY LAW OFFICE AND REGULATORY CONSULTING
Martha A. HealeyPrincipal
LocationPrimary PracticeNominated By
Ottawa, OntarioRegulatoryInnovative Supplier of Specialty Materials
HINCKLEY ALLEN
Michael L. KoenigPartner
LocationPrimary Practice
Nominated By
Albany, NY and New York, NYGovernment Enforcement & White Collar DefensePacesetting Technology Services Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 32
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
HOGAN LOVELLS
Scot AndersonPartner
LocationPrimary PracticeNominated By
Denver, COEnergy and Natural ResourcesLarge Natural Resources Company
Daniel E. GonzálezPartner
LocationPrimary PracticeNominated By
Miami, FLCommercial LitigationFortune 200 Energy Company
John J. Smith, M.D., J.D.Partner
LocationPrimary PracticeNominated By
Washington, DCFDA RegulatoryTop Medical Products Manufacturer
Steven B. SteinbornPartner
LocationPrimary PracticeNominated By
Washington, DCFood Labeling and Advertising RegulationLeading American Fast Food Company
HOLLAND & HART
Jonathan AndersonPartner
LocationPrimary PracticeNominated By
Denver, COComplianceInternational Vehicle Manufacturer
James BorgelPartner
LocationPrimary PracticeNominated By
Denver, COReal Estate Development and FinanceLeading Consumer Goods Retailer
Matthew CavarraPartner
LocationPrimary PracticeNominated By
Denver, COIntellectual PropertyLarge North American Drilling Company
HOLLAND & KNIGHT
Charles S. Johnson, IIIPartner
LocationPrimary PracticeNominated By
Atlanta, GALitigation and Dispute ResolutionLeading Global Energy Company
HOWARD KENNEDY
Paul GlassbergPartner
LocationPrimary PracticeNominated By
London, EnglandMergers and AcquisitionsLeading Global Automotive Supplier
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 33
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
HUGHES HUBBARD & REED
Jason C. BentonPartner
LocationPrimary PracticeNominated By
New York, NYLitigationProminent Professional Services Firm
James W. DabneyPartner
LocationPrimary PracticeNominated By
New York, NYIntellectual PropertyLarge Financial Services Firm
HUNTON & WILLIAMS
Stephen P. DemmPartner
LocationPrimary PracticeNominated By
Richmond, VAIntellectual PropertyTop American Footwear Company
HUSCH BLACKWELL
Ann M. MaherPartner
LocationPrimary PracticeNominated By
Milwaukee, WICommercial LitigationLeading Consumer Services Provider
JENNER & BLOCK
Martin C. GlassPartner
LocationPrimary PracticeNominated By
New York, NYSecuritiesPreeminent Manufacturer of Process Control Systems
Rick RichmondManaging Partner, Los Angeles
LocationPrimary PracticeNominated By
Los Angeles, CAComplex Commercial LitigationFortune 200 Energy Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 34
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
JONES DAY
Aaron L. AgenbroadPartner
LocationPrimary PracticeNominated By
San Francisco, CALabor and EmploymentTop Financial Services Company
Richard J. Bedell Jr.Partner
LocationPrimary PracticeNominated By
Cleveland, OHBusiness & Tort LitigationHigh-profile REIT
David S. BirnbaumPartner
LocationPrimary PracticeNominated By
Chicago, ILLabor and EmploymentTop Global Chemical Company
Thomas E. DuttonPartner
LocationPrimary PracticeNominated By
Columbus, OHHealthcareLarge Healthcare Firm
Ronald S. GrossPartner
LocationPrimary PracticeNominated By
New York, NYBanking, Finance & SecuritiesLarge Financial Services Company
Daniel C. HagenPartner
LocationPrimary Practice
Nominated By
New York, NYEmployee Benefits & Executive CompensationLarge Data Management Company
Joseph W. HammellPartner
LocationPrimary PracticeNominated By
Minneapolis, MNLabor and EmploymentMarket-leading Packaging Manufacturer
John K. KanePartner
LocationPrimary PracticeNominated By
New York, NYMergers and AcquisitionsProminent Healthcare Company
Benjamin C. LeeAssociate
LocationPrimary PracticeNominated By
San Francisco, CAGovernment RegulationMajor Petroleum and Petrochemical Products Marketer
Randi C. LesnickPartner
LocationPrimary PracticeNominated By
New York, NYMergers and AcquisitionsLarge Consumer Products Company
…continued on next page
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 35
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
JONES DAY, continued
Timothy J. MeltonPartner
LocationPrimary PracticeNominated By
Detroit, MI and Chicago, ILBanking, Finance & SecuritiesProminent Construction Organization
Glen D. NagerPartner
LocationPrimary PracticeNominated By
Washington, DCIssues & AppealsLeading Retail Financial Services Firm
Timothy OrrAssociate
LocationPrimary PracticeNominated By
New York, NYBanking, Finance & SecuritiesProminent Healthcare Company
Douglas H. Pearson Ph.D.Partner
LocationPrimary PracticeNominated By
Washington, DCIntellectual PropertyFinancial Services Giant
Tracy V. SchafferPartner
LocationPrimary PracticeNominated By
New York, NYBusiness & Tort LitigationLeading Agribusiness Company
Jeffrey A. SchlegelPartner
LocationPrimary PracticeNominated By
Houston, TXEnergyPremier Energy Company
JONES WALKER
Monique A. CenacPartner
LocationPrimary PracticeNominated By
Phoenix, AZCorporate & SecuritiesHigh Tech Defense Contractor
Tracy E. KernPartner
LocationPrimary PracticeNominated By
New Orleans, LALabor and EmploymentGrowing Retailer
Craig N. LandrumPartner
LocationPrimary PracticeNominated By
Jackson, MSBanking & Financial ServicesInnovative Financial Services Company
Kelly C. SimoneauxPartner
LocationPrimary PracticeNominated By
New Orleans, LACorporate & SecuritiesHigh Tech Defense Contractor
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 36
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
K&L GATES
Stacy G. AckermannPractice Area Leader - Finance
LocationPrimary PracticeNominated By
Charlotte, NCReal Estate FinanceGiant Financial Services Company
David A. BatemanPartner
LocationPrimary PracticeNominated By
Seattle, WAIP LitigationLeading Energy Company
Mark D. FeczkoPartner
LocationPrimary PracticeNominated By
Pittsburgh, PAComplex Commercial Litigation and DisputesTop Industrial Manufacturer
Kristen L. StewartPartner
LocationPrimary PracticeNominated By
Pittsburgh, PACorporate/M&AGlobal Agribusiness Company
KASOWITZ BENSON TORRES
Sander AshSpecial Counsel
LocationPrimary PracticeNominated By
New York, NYReal Estate TransactionsTop Specialty Retailer
Nancy Elizabeth KaschelSpecial Counsel
LocationPrimary PracticeNominated By
New York, NYCommercial LitigationTop Financial Services Company
Sen. Joseph I. LiebermanSenior Counsel
LocationPrimary PracticeNominated By
New York, NYGovernment Affairs and Strategic CounselLeading Healthcare Company
KATTEN MUCHIN ROSENMAN
Russell E. GreenblattPartner
LocationPrimary Practice
Nominated By
Chicago, ILEmployee Benefits & Executive CompensationLeading Agribusiness Company
Andrew G. KlevornPartner
LocationPrimary PracticeNominated By
Chicago, ILAntitrust and Competition LitigationFortune 1000 Food Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 37
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
KING & SPALDING
David L. BalserPartner
LocationPrimary PracticeNominated By
Atlanta, GAContracts and Business TortsRespected Insurance Company
Mark S. BrownPartner
LocationPrimary PracticeNominated By
Washington, DCProduct LiabilityGlobal Technology Company
Bobby R. BurchfieldPartner
LocationPrimary PracticeNominated By
Washington, DCLitigationPreeminent International Trading Company
William C. Smith, IIIPartner
LocationPrimary PracticeNominated By
Atlanta, GAMergers and AcquisitionsNationwide Furniture Retailer
KIRKLAND & ELLIS
Brian BorchardPartner
LocationPrimary PracticeNominated By
Chicago, ILLitigationLeading Financial Holding Company
Jonathan F. GanterPartner
LocationPrimary PracticeNominated By
Washington, DCProduct Liability and Mass Tort LitigationLarge Financial Services Firm
Spencer WintersAssociate
LocationPrimary PracticeNominated By
Chicago, ILRestructuringLeading Energy Company
KNOBBE MARTENS
Brian HornePartner
LocationPrimary PracticeNominated By
Los Angeles, CALitigationTop Specialty Retailer
THE KULLMAN FIRM
Samuel Zurik IIIMember Of The Firm
LocationPrimary PracticeNominated By
New Orleans, LALabor and EmploymentWorld-leading Industrial Services Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 38
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
LATHAM & WATKINS
James E. BrandtPartner
LocationPrimary PracticeNominated By
New York, NYLitigationLeading Financial Services Firm
Thomas G. BrandtPartner
LocationPrimary PracticeNominated By
Houston, TXSecuritiesGlobal Energy Company
David K. CallahanPartner
LocationPrimary PracticeNominated By
Chicago, ILIntellectual Property LitigationLeading Global Telecom Company and Prominent Global Equipment Manufacturer
George DavisPartner
LocationPrimary PracticeNominated By
New York, NYRestructuring, Insolvency & WorkoutsLarge Regulated Utility
Michael E. DillardPartner
LocationPrimary PracticeNominated By
Houston, TXCorporate and SecuritiesLarge Financial Services Firm
J. Patrick NevinsPartner
LocationPrimary PracticeNominated By
Washington, DCProject Development & FinanceMajor Hospitality Services Department
Stephen C. SzalkowskiPartner
LocationPrimary PracticeNominated By
Houston, TXCorporateGlobal Energy Company
LITTLER
Robert S. BlumbergShareholder
LocationPrimary PracticeNominated By
Los Angeles, CALabor and EmploymentLarge Construction Company
Theodore A. SchroederOffice Managing Shareholder
LocationPrimary PracticeNominated By
Pittsburgh, PA and Charleston, WVLabor and EmploymentLeading Paints and Coatings Technology Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 39
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
LOCKE LORD
Brian I. HaysPartner
LocationPrimary PracticeNominated By
Chicago, ILAntitrustHigh-profile Tier 1 Automotive Supplier
Mike PetersPartner
LocationPrimary PracticeNominated By
Houston, TXCorporateMajor Petroleum and Petrochemical Products Marketer
David L. RuedigerPartner
LocationPrimary PracticeNominated By
Boston, MACorporateLeading Home Products Company
Kimberly F. WilliamsPartner
LocationPrimary PracticeNominated By
Dallas, TXLabor and EmploymentGlobal Hospitality Company
LOWENSTEIN SANDLER
Karim G. KasparSenior Counsel
LocationPrimary PracticeNominated By
New York, NY and Roseland, NJBusiness LitigationRespected Financial Services Company
MANATT
Brett J. NatarelliPartner
LocationPrimary PracticeNominated By
Chicago, ILLitigationLeading Home Products Company
Ted WolffPartner
LocationPrimary PracticeNominated By
New York, NYEnvironmentInnovative Supplier of Specialty Materials
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 40
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
MAYER BROWN
Erika Z. JonesPartner
LocationPrimary PracticeNominated By
Washington, DCRegulatoryPremier Automobile Manufacturer
Andrew S. MarovitzPartner
LocationPrimary PracticeNominated By
Chicago, ILAntitrust & Competition LawFortune 200 Power Company
Michael A. OlsenPartner
LocationPrimary PracticeNominated By
Chicago, ILLitigation & Dispute ResolutionInternational Chemical Company
MCDERMOTT WILL & EMERY
Russell HaymanPartner
LocationPrimary PracticeNominated By
Los Angeles, CAWhite Collar / LitigationFirst-class Healthcare System
MCELROY, DEUTSCH, MULVANEY & CARPENTER
Richard E. BrennanOf Counsel
LocationPrimary PracticeNominated By
Morristown, NJLitigationRespected Financial Services Company
MCGUIREWOODS
Steven E. AdkinsPartner
LocationPrimary PracticeNominated By
Washington, DCIntellectual PropertyBroad-reaching American Energy Provider
Robert J. BittmanPartner
LocationPrimary PracticeNominated By
Washington, DCLitigationGlobal Technology Company
Peter J. CovingtonPartner
LocationPrimary Practice
Nominated By
Charlotte, NCBusiness and Securities Litigation DepartmentTop-tier Financial Services Company
Douglas M. FoleyPartner
LocationPrimary PracticeNominated By
Washington, DC and Richmond, VALitigationLeading Agribusiness Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 41
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
MICHAEL BEST
Stuart A. FredmanPartner
LocationPrimary PracticeNominated By
Midvale, UTCorporate, M&ATop Specialty Retailer
Jason D. RogersPartner
LocationPrimary PracticeNominated By
Midvale, UTCorporate, M&ATop Specialty Retailer
MIDDLETON REUTLINGER
Julie Gregory RayOf Counsel
LocationPrimary PracticeNominated By
Louisville, KYIntellectual PropertyGlobal Food Company
MILLER CANFIELD
Sherri A. WellmanPrincipal
LocationPrimary PracticeNominated By
Lansing, MIEnergy, Environmental and RegulatoryInternational Power Provider
MORGAN LEWIS
Nathan J. AndrisaniPartner
LocationPrimary PracticeNominated By
Philadelphia, PAGovernment Investigations, LitigationLarge Financial Services Company
Alan W. BeloffSenior Counsel
LocationPrimary PracticeNominated By
Boston, MAFinancial ServicesProminent Construction Organization and Large Insurance Company
Daniel L. GoldbergSenior Counsel
LocationPrimary PracticeNominated By
Boston, MACommercial LitigationPremier Automobile Manufacturer
Robert A. LewisPartner
LocationPrimary PracticeNominated By
San Francisco, CALitigationRespected Financial Services Company
Paul A. ZevnikPartner
LocationPrimary PracticeNominated By
Washington, DC and Los Angeles, CAProduct Liability, Tort, and InsuranceGroundbreaking Technology Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 42
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
MORRISON & FOERSTER
Robert L. FalkPartner
LocationPrimary Practice
Nominated By
San Francisco, CAEnvironmental/Toxics and Consumer ProductsWorld-leading Pharmaceutical Company
William I. SchwartzPartner
LocationPrimary PracticeNominated By
San Francisco, CAIntellectual Property and TechnologyPremier Semiconductor Company
MOTLEY RICE
David I. AckermanSenior Counsel
LocationPrimary PracticeNominated By
Washington, DCLitigationLarge Consumer Goods Manufacturer
MOYE, O'BRIEN, PICKERT & DILLON
James E. MoyeManaging Partner
LocationPrimary PracticeNominated By
Maitland, FLConstructionLarge Saas Provider
NEAL GERBER EISENBERG
Angela R. ElbertPartner
LocationPrimary PracticeNominated By
Chicago, ILCorporate, InsuranceNotable Natural Resources Company
NIXON PEABODY
Neal R. PandozziPartner
LocationPrimary PracticeNominated By
Boston, MA and Providence, RIPublic FinanceLarge Financial Services Firm
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 43
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
NORTON ROSE FULBRIGHT
Judith A. ArcherPartner
LocationPrimary PracticeNominated By
New York, NYLitigationProminent Independent Power Company
Bill Armstrong, QCSenior Partner
LocationPrimary PracticeNominated By
Calgary, AlbertaLabor and EmploymentBranded Multinational Food Manufacturer
John T. BaecherPartner
LocationPrimary PracticeNominated By
New York, NYProject FinanceProminent Independent Power Company
Mike KeeleyPartner
LocationPrimary PracticeNominated By
Dallas, TXBank M&A and SecuritiesLarge Consumer Goods Retailer
NUTTER
Mary K. RyanPartner
LocationPrimary PracticeNominated By
Boston, MALitigationNotable International Manufacturing Company
OGLETREE DEAKINS
Charles B. BaldwinManaging Director
LocationPrimary PracticeNominated By
Indianapolis, INLabor and EmploymentNational Healthcare Organization
James M. BarrettShareholder
LocationPrimary PracticeNominated By
Portland, ORLabor and EmploymentGlobal Industrial Equipment Company
Ron Chapman, Jr.Shareholder
LocationPrimary PracticeNominated By
Dallas, TXLabor and EmploymentInnovative Supplier of Specialty Materials
A. Craig ClelandShareholder
LocationPrimary PracticeNominated By
Atlanta, GAClass Action and Employment LawLarge Consumer Goods Retailer
…continued on next page
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 44
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
OGLETREE DEAKINS, continued
Gregg M. LemleyShareholder
LocationPrimary PracticeNominated By
St. Louis, MOLabor and EmploymentPremier Marketing Services Company
Stephen R. WoodsShareholder
LocationPrimary PracticeNominated By
Greenville, SCLabor and EmploymentGrowing Retailer
O'MELVENY
Allen BurtonPartner
LocationPrimary PracticeNominated By
New York, NYLitigationLeading Construction Products Company
Matthew W. ClosePartner
LocationPrimary PracticeNominated By
Los Angeles, CALitigationCutting-edge Engineering & Manufacturing Company
ORRICK
Morton DubinPartner
LocationPrimary PracticeNominated By
New York, NYLitigationInternational Chemical Company
E. Joshua RosenkranzPartner
LocationPrimary PracticeNominated By
New York, NYLitigationLarge Design Engineering Firm
Eric ShumskyPartner
LocationPrimary PracticeNominated By
Washington, DCLitigationLarge Design Engineering Firm
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 45
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
PAUL HASTINGS
Kenneth R. BenderSenior Counsel
LocationPrimary PracticeNominated By
Los Angeles, CACorporateGlobal Technology Company
Scott M. FlickerPartner
LocationPrimary PracticeNominated By
Washington, DCGlobal Trade ControlsLarge Financial Services Company
Brandon G. HowaldPartner
LocationPrimary PracticeNominated By
Orange County, CA and San Francisco, CACorporateCutting-edge Engineering & Manufacturing Company
PAUL, WEISS
Andrew N. RosenbergPartner
LocationPrimary PracticeNominated By
New York, NYBankruptcy & Corporate ReorganizationLeading Consumer Goods Retailer
PECKAR & ABRAMSON
Gregory A. EichornPartner
LocationPrimary PracticeNominated By
Chicago, ILConstructionCutting-edge Engineering & Manufacturing Company
PEPPER HAMILTON
Jeffrey M. GoldmanPartner
LocationPrimary PracticeNominated By
Orange County, CA and Los Angeles, CA LitigationTop Regional Financial Corporation
PERKINS COIE
Sue J. StottPartner
LocationPrimary PracticeNominated By
San Francisco, CALabor and EmploymentLeading Paper Product Manufacturer
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 46
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
PILLSBURY
Steven D. HamiltonPartner
LocationPrimary PracticeNominated By
San Diego, CAReal EstateLarge Manufacturing Company
Steven L. MeltzerPartner
LocationPrimary PracticeNominated By
McLean, VACorporateLeading Energy Company
POLSINELLI
Roy BashSenior Partner
LocationPrimary PracticeNominated By
Denver, COConstruction/Energy/Real Estate LitigationLarge Professional Services Firm
Fredric J. EntinSenior Partner
LocationPrimary PracticeNominated By
Chicago, ILHealthcareLarge Healthcare Firm
Curtis J. PetersenShareholder
LocationPrimary PracticeNominated By
Overland Park, KSReal EstatePremier Automobile Manufacturer
Jeffrey B. RosenSenior Partner
LocationPrimary PracticeNominated By
Kansas City, MOLitigationCutting-edge Engineering & Manufacturing Company
Lisa M. SchultesSenior Partner
LocationPrimary PracticeNominated By
Kansas City, MOCorporate and M&A TransactionsBranded Multinational Food Manufacturer
PROSKAUER ROSE
Robert A. CantonePartner
LocationPrimary PracticeNominated By
New York, NYCorporate Governance, M&AMajor Transportation Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 47
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
QUINN EMANUEL URQUHART & SULLIVAN
Anthony AldenPartner
LocationPrimary PracticeNominated By
Los Angeles, CALitigationLeading Construction Company and Pacesetting Technology Services Company
Raymond N. NimrodPartner
LocationPrimary PracticeNominated By
New York, NYLitigationInternational Chemical Company
REED SMITH
Craig R. EnochsPartner
LocationPrimary PracticeNominated By
Houston, TXCommodity and Derivative TransactionsBroad-reaching American Energy Provider
Holly A. RothPartner
LocationPrimary PracticeNominated By
McLean, VA and Washington, DCGlobal Regulatory EnforcementInnovative Supplier of Specialty Materials
REINHART BOERNER VAN DEUREN
Allen C. Schlinsog, Jr.Shareholder
LocationPrimary PracticeNominated By
Chicago, IL and Milwaukee, WILitigation and Product Liability and SafetyPreeminent Manufacturer of Process Control Systems
ROPES & GRAY
David C. DjahaPartner
LocationPrimary PracticeNominated By
New York, NYReal Estate Investments & TransactionsElite Banking and Finance Firm
Kevin J. PostPartner
LocationPrimary PracticeNominated By
New York, NYIntellectual PropertyMajor Financial Services Firm
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 48
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
SAUL EWING ARNSTEIN & LEHR
Earl Adams Jr.Partner
LocationPrimary PracticeNominated By
Washington, DCRegulatory, Compliance and GovernmentLarge Convenience Store Chain
Sharon L. LevinePartner
LocationPrimary PracticeNominated By
Newark, NJBankruptcyRespected Financial Services Company
SCHIFF HARDIN
Paula J. MorencyPartner
LocationPrimary PracticeNominated By
Chicago, ILLitigationLarge Consumer Products Company
SEYFARTH SHAW
Brett C. BartlettPartner
LocationPrimary PracticeNominated By
Atlanta, GALabor & EmploymentNationwide Furniture Retailer
Kenneth R. DolinPartner
LocationPrimary PracticeNominated By
Chicago, ILLabor and EmploymentTop Global Chemical Company
William I. GoldbergPartner
LocationPrimary PracticeNominated By
Chicago, ILCommercial LitigationNational Wholesaler
Jonathan D. KarelitzPartner
LocationPrimary PracticeNominated By
Chicago, ILEmployee Benefits and Executive CompensationLeading Agribusiness Company
Daniel B. KleinPartner
LocationPrimary PracticeNominated By
Boston, MALabor and EmploymentProminent Independent Power Company
SHAFER, DAVIS, O'LEARY & STOKER
James W. EssmanShareholder
LocationPrimary PracticeNominated By
Odessa, TXLitigationLarge Risk Manager
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 49
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
SHAW KELLER
Karen E. KellerPartner
LocationPrimary PracticeNominated By
Wilmington, DEIntellectual Property LitigationTop Specialty Retailer
SHEPPARD MULLIN
Bryan D. DalyPartner
LocationPrimary PracticeNominated By
Los Angeles, CALitigationLarge Consumer Goods Manufacturer
Tracey A. KennedyPartner
LocationPrimary PracticeNominated By
Los Angeles, CALabor and Employment LitigationLeading American Fast Food Company
SHOOK, HARDY & BACON
William P. GeraghtyManaging Partner
LocationPrimary PracticeNominated By
Miami, FLProduct LiabilityLarge Tobacco Company
SIDLEY
Samuel B. BoxermanPartner
LocationPrimary PracticeNominated By
Washington, DCEnvironmentalFortune 200 Energy Company
Robert A. BuhlmanPartner
LocationPrimary Practice
Nominated By
Boston, MASecurities & Derivatives Enforcement and RegulatoryLeading Hospitality Company
Mary C. NiehausPartner
LocationPrimary Practice
Nominated By
Chicago, ILEmployee Benefits and Executive CompensationLeading Agribusiness Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 50
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
SIMPSON THACHER
Nicholas S. GoldinPartner
LocationPrimary PracticeNominated By
New York, NYLitigationPreeminent Beverage Distributor
Laurence M. MossPartner
LocationPrimary PracticeNominated By
New York, NYEmployee BenefitsLarge Regulated Utility
SKADDEN
John T. BentivoglioPartner
LocationPrimary PracticeNominated By
Washington, DCHealthcare ComplianceProminent Healthcare Company
James R. CarrollPartner
LocationPrimary PracticeNominated By
Boston, MALitigationTop American Telecom Company
Charles W. Mulaney, Jr.Partner
LocationPrimary PracticeNominated By
Chicago, ILMergers and AcquisitionsFortune 500 Engineering & Manufacturing Firm
Charles F. SmithPartner
LocationPrimary PracticeNominated By
Chicago, ILLitigationGlobal Professional Services Firm
SQUIRE PATTON BOGGS
David S. ElkinsPartner
LocationPrimary PracticeNominated By
Palo Alto, CAIntellectual Property & TechnologyLeading Manufacturing Company
Barry A. PupkinSenior Partner
LocationPrimary PracticeNominated By
Washington, DCCompetition - AntitrustSpecialized Health Care Provider
Anthony W. SwisherPartner
LocationPrimary PracticeNominated By
Washington, DCCompetition - AntitrustLongstanding Tier 1 Automotive Supplier
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 51
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
STINSON LEONARD STREET
Mark D. OvingtonPartner
LocationPrimary PracticeNominated By
Kansas City, MOBanking and Financial ServicesRenowned Trading Company
STOEL RIVES
Jeremy D. SacksPartner
LocationPrimary PracticeNominated By
Portland, ORLitigationLarge Risk Manager
SULLIVAN & CROMWELL
Patrick S. BrownPartner
LocationPrimary PracticeNominated By
Los Angeles, CAMergers and AcquisitionsGlobal Professional Services Firm
H. Rodgin CohenSenior Chairman
LocationPrimary PracticeNominated By
New York, NYCorporate and FinanceHigh Tech Defense Contractor
Theodore EdelmanPartner
LocationPrimary PracticeNominated By
New York, NY and London, EnglandM&A and Intellectual PropertyTop Food Manufacturer
Joseph E. NeuhausPartner
LocationPrimary PracticeNominated By
New York, NYLitigationLarge Consumer Goods Retailer
Mark F. RosenbergPartner
LocationPrimary PracticeNominated By
New York, NYLitigationLarge Construction Company
THOMPSON HINE
Stephen J. AxtellPartner
LocationPrimary PracticeNominated By
Dayton, OHEnvironmentalTop Regional Financial Corporation
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 52
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
TROUTMAN SANDERS
Arthur H. DombyRetired Partner
LocationPrimary PracticeNominated By
Atlanta, GAEnvironmentalLeading Technology Company
VEDDER PRICE
James A. ArpaiaShareholder
LocationPrimary PracticeNominated By
Chicago, ILCorporate and GovernanceNational Wholesaler
VERRILL DANA
James G. GogginSenior Counsel
LocationPrimary PracticeNominated By
Portland, MEIP LitigationGlobal Industrial Equipment Company
VINSON & ELKINS
Daniel B. SpelkinCounsel
LocationPrimary PracticeNominated By
Houston, TXCorporate Finance and SecuritiesPremier Oil & Gas Company
WACHTELL, LIPTON, ROSEN & KATZ
Mark GordonPartner
LocationPrimary PracticeNominated By
New York, NYCorporateWorld-leading Medicine Producer
Edward D. HerlihyPartner
LocationPrimary PracticeNominated By
New York, NYMergers and AcquisitionsLeading Regional Bank
Joseph D. LarsonPartner
LocationPrimary PracticeNominated By
New York, NYAntitrustWorld-leading Medicine Producer
…continued on next page
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= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
WACHTELL, LIPTON, ROSEN & KATZ, continued
Jonathan M. MosesPartner
LocationPrimary PracticeNominated By
New York, NYLitigationGlobal Professional Services Firm
Sabastian V. NilesPartner
LocationPrimary PracticeNominated By
New York, NYSecurities and Mergers and AcquisitionsGlobal Personal Care Products Corporation
William SavittPartner
LocationPrimary PracticeNominated By
New York, NYLitigationPrestigious Insurance Company
WEIL
Morgan BalePartner
LocationPrimary PracticeNominated By
New York, NYBanking and FinanceLarge Professional Services Firm
David J. LenderPartner
LocationPrimary PracticeNominated By
New York, NYComplex Commercial LitigationInternational Chemical Company
WHITE & CASE
Stefan MentzerPartner
LocationPrimary PracticeNominated By
New York, NYIP LitigationLarge Healthcare Firm
Robert MilnePartner
LocationPrimary PracticeNominated By
New York, NYAntitrustRespected Healthcare Delivery System
Richard SmithPartner
LocationPrimary PracticeNominated By
Los Angeles, CAMergers & AcquisitionsLarge Design Engineering Firm
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 54
= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
WILLIAMS & CONNOLLY
Kevin T. BainePartner
LocationPrimary PracticeNominated By
Washington, DCCommercial LitigationHigh-profile Consumer Goods Company
Jessamyn S. BernikerPartner
LocationPrimary PracticeNominated By
Washington, DCPatent LitigationTop Medical Products Manufacturer
Dane H. ButswinkasPartner
LocationPrimary PracticeNominated By
Washington, DCInternational ArbitrationFortune 200 Energy Company
Thomas H.L. SelbyPartner
LocationPrimary PracticeNominated By
Washington, DCPatent LitigationTop Medical Products Manufacturer
Lance A. WadePartner
LocationPrimary PracticeNominated By
Washington, DCGovernment and Internal InvestigationsTop Medical Products Manufacturer
WILMERHALE
Robert D. KeefeSenior Counsel
LocationPrimary PracticeNominated By
Boston, MALitigationTop Medical Products Manufacturer
WILSON SONSINI GOODRICH & ROSATI
David J. BergerPartner
LocationPrimary PracticeNominated By
Palo Alto, CA and San Francisco, CACorporate GovernanceLarge Risk Manager
WINSTON & STRAWN
John R. KevillePartner
LocationPrimary PracticeNominated By
Houston, TXIntellectual Property LitigationTop Specialty Retailer
Robert H. NewmanPartner
LocationPrimary PracticeNominated By
Chicago, ILIntellectual PropertyLeading American Fast Food Company
…continued on next page
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= MVP
= Super All-Star
BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME
WINSTON & STRAWN, continued
Joseph J. TorresPartner
LocationPrimary PracticeNominated By
Chicago, ILLabor and EmploymentLeading Paints and Coatings Technology Company
Christina Trotta RoupasPartner
LocationPrimary PracticeNominated By
Chicago, ILCapital Markets and SecuritiesTop Specialty Retailer
WOMBLE BOND DICKINSON
Melinda Davis LuxPartner
LocationPrimary PracticeNominated By
Greenville, SCMergers and AcquisitionsNotable International Manufacturing Company
Christopher E. LeonPartner
LocationPrimary PracticeNominated By
Winston-Salem, NCCorporate and FinanceLarge Consumer Products Company
WYATT, TARRANT & COMBS
G. Brian WellsPartner
LocationPrimary PracticeNominated By
Lexington, KYMergers and AcquisitionsGlobal Technology Company
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 56
HOW TO BECOME A BTI CLIENT SERVICE ALL-STAR
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 57
INGRAIN YOURSELF IN THE BUSINESS—NOT THE MATTER1 Institutionalize relationships to make yourself indispensable
Talk business to me.Cloak all your recommendations and guidance in the context of the client’s business. Legal decision makers say business context most differentiates one attorney from another. As attorneys, the work demands understanding industry dynamics, current events, and competitive pressures. However, equal importance needs to be placed on business objectives and communicating with the client in terms they understand—and value (translation: speak in terms of business outcomes and impacts, along with your legal insights).
Think past the work.The work is important, but is only one component of a successful relationship. Many attorneys are capable of providing effective counsel. Few focus on building the business relationship. Meet with clients twice or more a year to build your relationship in a systematic manner—discuss their changing goals, pressures they are feeling from their management, and offer new thinking or strategies for them to consider based on changes in external factors.
7 Steps to Ensure You Don’t Grow Relationships
STEP 2: ASSESS YOUR CLIENT RELATIONSHIPS
Teaching is the gateway drug.Teach clients something they don’t know and will help them do their job better (or help them personally). No charge. Taking a step to prove you are invested in the client earns you their investment back.
1. Focus only on the work
2. Don’t ask clients about their business objectives
3. Keep your best ideas to yourself
4. Respond quickly, but not as fast as a competitor
5. Don’t take the obvious next step without being asked
6. Avoid offering opinions before being hired
7. Act like you are trying to win the work—instead of acting like you have the work
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 58
ASSESS YOUR CLIENT RELATIONSHIPS
STEP 3: IMMEDIATELY BOOST RELATIONSHIPS BY IMPROVING CLIENTELLIGENCE
2 Be certain of which relationships need immediate repair and which are ready to grow
If your clients really think of you first?
How your performance stacks up against others serving
your clients?
If something you are doing is driving your clients crazy—
even just a little?
How your clients rate you in the activities proven to drive
superior relationships?
If your relationship is improving, declining, or
stagnant?
DO YOU KNOW…Invested clients behave differently.Stated behavior often differs from actual behavior—particularly when it comes to clients. When asked if they would recommend a named provider, 85% of clients said yes. Later in the same study, when asked which providers they would recommend (without prompting them with the provider’s name), fully 45% of executives did not name the provider they said they would recommend earlier.
It’s the difference between what clients tell us they will do (many times so we do not force them to have an uncomfortable conversation) and what they will actually do in a given situation.
Building client investment isn’t just good for the client. Attorneys and law firms with higher levels of client investment enjoy:
• Higher growth• Increased profits• Greater client retention
Every professional whose client is invested in the relationship knows the answers to these
questions and more.
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 59
IMMEDIATELY BOOST RELATIONSHIPS WITH CLIENTELLIGENCE®3 Pinpoint your strengths—and weaknesses—in the activities proven to drive growth
THE 17 ACTIVITIES
Quadrant I: Relationship Bliss1. Commitment to help2. Client focus3. Understanding the client’s business4. Providing value for the dollar
Quadrant II: Price of Admission5. Legal skills6. Quality7. Meeting core scope8. Keeping clients informed9. Dealing with unexpected changes10. Handling problems
Quadrant III: Relationship Builders11. Breadth of services12. Helping advise on business issues13. Regional reputation14. Unprompted communication15. Bringing together resources
Quadrant IV: Business Magnets16. Anticipating the client’s needs17. Innovative approach
BTI’s more than 25 years of research pinpoint the 17 activities responsible for driving the absolute best client relationships. In essence, they are how clients define client service excellence and what clients expect out of the firms with whom they have the best relationships. The best-in-class performances in these activities are proven to drive superior financial performance.
There’s only 1 way to determine if you are hitting the best-in-class threshold: ask.
Client feedback allows you to unequivocally pinpoint where you are excelling and where you need systematic improvements in your relationships.
The best feedback initiatives not only assess how you and your firm perform, but also look at the performance of the competitors also serving your clients. At the end of the day, what does it matter if a client thinks you are doing great, if a competitor is doing better?
LEARN MORE ABOUT THE 17 ACTIVITIES ANDBTI’S LATEST BOOK: CLIENTELLIGENCE AT WWW.BTICONSULTING.COM/17
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 60
BTI’S METHODOLOGY AND APPROACH
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 61
2018 Survey Participant Demographics
More than 350 in-depth telephone interviews Interviews
Conducted between February 20, 2017 and January 8, 2018Time Frame
Respondents receive a complimentary report of legal benchmarks and metricsIncentives
OVERVIEW
$12.9 billion
$6.9 billion
Average Revenue Median Revenue
ORGANIZATIONS WITH HIGHEST LEVELS OF LEGAL SPENDING
REPRESENTATIVE OF MORE THAN 15 INDUSTRY SEGMENTSBanking High Tech Professional Services
Chemicals Insurance Retail Trade
Consumer Goods Investment Banks Telecom
Energy Manufacturing Transportation
Financial Services Pharma Wholesale Trade
Methodology and ApproachIndependent, unbiased research
• General Counsel/Chief Legal Officer• Direct Report to General Counsel• Other Legal Decision Maker
HIGHEST-RANKING LEGAL DECISION MAKERS
BTI’s goal each year is to be objective and transparent in our rankings. The All-Stars is a data-driven ranking based solely on in-depth telephone interviews with leading legal decision makers.
This research is independent and unbiased—no law firm or organization other than BTI sponsors this study. No law firm or attorney influences the results, submits nominations, or provides client names to BTI.
Each year, BTI reaches out to a strategically designed group of top legal decision makers at large organizations with $1 billion or more in revenue. BTI Client Service All-Stars 2018 draws on data collected in BTI’s ongoing Annual Survey of General Counsel.
Participants are granted confidentiality at the individual and organizational level. They receive no compensation. They do receive an exclusive benchmarking report on legal spending, outside management counsel strategies, and this report.
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 62
ABOUT THE BTI CONSULTING GROUP, INC.
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 63
Get Your Client Feedback with BTIDrive Profits and Growth
Contact Michael B. Rynowecer at +1 617 439 0333 or [email protected] learn more about BTI’s client feedback program.
Only BTI can help you immediately drive growth, profits, and increase retention through high-impact client feedback.
BTI research shows strategic use of in-depth client feedback translates into:
• 33% higher profits• 19.5% rate premiums across all staffing levels• 2x the fees from a single client• 33% higher client retention
BTI works directly with you to design a custom client feedback program to drive new business, add value, and protect rates. Whether you have one or one thousand clients, we make it happen. Start now.
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 64
BTI dissects each and every aspect of the client experience through more than 14,000independent interviews with C-level executives and systematic analysis.
BTI has helped professional services firms boost client service for more than 25 years.
BTI is the leading provider of strategic research to the legal community—performing more market research about law firms than virtually anyone. BTI has helped more than 200 law firms and professional services firms improve client service through compelling research and advice. We conduct the only continuous benchmarking market study in the legal services industry, now in its 17th year.
Implement robust client feedback programs
Assess brand awareness and market positioning
Target market opportunities
BTI conducts the most insightful, custom client surveys as part of world-class client feedback programs to drive consistent client service delivery for leading
professional services firms.
Clients use BTI’s fact-based approach and powerful decision-making tools to drive change, create urgency, and substantially boost performance.
More than 70 of the 100 largest law firms use BTI’s services and research to:
Establish best practices and benchmarks to drive performance
Drive new business immediately
Keep competitors out of your client base
Find your strengths… and weaknesses
Learn what clients really want from you
The results:
Key Services to Help Our ClientsData-driven insights and high-impact advice
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 65
Key Services to Help Our ClientsBTI performs a broad range of services for our clients, including:
BUSINESS DEVELOPMENT
BTI looks at PERFORMANCE in new ways—driving adoption of new tactics and better results.
Strategic Business Planning Client-focused Business Practices Custom Training
CUSTOM CLIENT FEEDBACK RESEARCH
High-impact client feedback drives SUPERIOR client service. Superior client service drives growth.
Client Service Performance Studies Client Needs Assessment Your Firm’s Client Service Score
MARKET ASSESSMENT
Establish a DIFFERENTIATED position—with less risk, lower costs, and a greater chance of success.
Brand Health & Market Awareness Studies New Market Entry Assessments
STRATEGIC PLANNING
Assess your options to find the GROWTH best suited to your firm: from least risk to highest return and anything in between.
Financial and Market Performance Competitive Analysis
CLIENT INSIGHT BRIEFINGS
Tailored to your firm and chock full of CLIENT-BASED insights, BTI briefings draw from our research and experience to help you boost client satisfaction, increase client retention, and improve your performance.
Please contact Michael B. Rynowecer at +1 617 439 0333 or [email protected] learn more about BTI’s custom research & services.
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 66
Law firms who would otherwise have little insight into corporate counsel hiring decisions, goals, law firm preferences, market positions, and detailed recommendations can now gain access to the same research used by the largest and best-performing firms in the world. The data and insight found in BTI’s reports are used to train attorneys, guide business development, inform strategy, and calibrate market trends against firm tactics. In short, you get many of the benefits of a custom study commissioned for your firm, at a fraction of the cost. These insights are proven to drive growth and client retention and protect fees.
All of our reports come with a 100% satisfaction guarantee and complete telephone support to help you maximize the value from our publications.
You can order these and other compelling BTI research or publications at www.bticonsulting.com.
BTI Client Service A-Team 201817 activities drive superior client relationships. 4 matter most. Discover how clients rate nearly 300 law firms—by name—in these key activities, including Client Focus, Commitment to Help, Legal Skills, and Provides Value for the Dollar.
BTI Practice Outlook 2018Your best source for the data and strategies to jump start your firm’s growth today. Withdetailed information on 17 practice areas and 16 industries find the best opportunities to grow, target and win market advantages, and chart the best course of action for your firm.
BTI Litigation Outlook 2018Your trusted and essential guide to navigating the hurdles in the litigation market ahead. Use it to immediately target the best opportunities, overcome challenges, and prepare for the biggest changes.
BTI Brand Elite 2018 – Coming SoonBased on why clients hire and recommend law firms—not the services, size, or location of a law firm—BTI’s research reveals how law firms of any size reap substantial new business by improving brand perceptions in the market.
BTI Research and PublicationsAuthoritative, innovative, and practical advice from our research
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 67
Terms of Use
This copy of BTI Client Service All-Stars 2018 is licensed to you for private, noncommercial use for internal, company purposes. No portion of this information may be copied or transmitted in any form, shape or manner without the prior written consent of The BTI Consulting Group, Inc., of Wellesley, MA. Any violation of this license may be punishable by applicable federal statutes and subject the user to additional and compensatory licensing fees. Copyright ©The BTI Consulting Group, Inc., 2018.
Address any questions to:The BTI Consulting Group, Inc.396 Washington Street, Suite 314Wellesley, MA 02481+1 617 439 0333
©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 68
Contact BTI
Questions? Research inquiries? Interested in becoming a BTI Client?
For more information on BTI’s research, seminars, training, or workshops, please call:
+1.617.439.0333
Email Michael B. Rynowecer, BTI President, directly at:[email protected]
Email Jennifer Dezso, BTI Principal, directly at:[email protected]
Reach BTI on the web at: www.bticonsulting.com
Read The Mad Clientist—BTI’s blog at: www.bticonsulting.com/themadclientist