the 10 it oursourcing best practices of successful managers
DESCRIPTION
Many things have been said on outsourcing of IT functions, application development, etc. One hear that US companies are 'backshoring' while more and more European ones especially mid-sized ones are merely starting. If you would like to know more about the best practices successful IT Managers apply when outsourcing some of their tasks (development, testing, support), this overview in images should give you a first idea. As usual in those Eurosia Insights, we do not pretend answering it all (the presentations are meant to be walked through in less than 30 secs ;-)) but give a snapshot and some food for thoughts. It is parts of other similar presentations I have published under my profile on related topics. Have you found this presentation useful? Feel free to share your thoughts and comments. Best, CedricTRANSCRIPT
THE 10 BEST PRACTICES OF SUCCESSFUL IT MANAGERS
(when they partner with an IT service provider)
Eurosia™ IT Insight #3
THEY PREPARE:
Eurosia™ IT Insight #3
#1 INVOLVE ALL EMPLOYEES FROM THE START
“Tell me and I forget, teach me and I may remember, involve me and I learn.” Benjamin Franklin
#2 CREATE A VALUE HIERARCHY…
..to decide which operations can be outsourced without
harming their business
#3 DO THEIR RESEARCH A variety of service structures are available in today’s globalized business world
Joint venture, local provider, captive center overseas…
#4 COMMUNICATE
Clear and speciKic goals, terms of agreement, and time frames help them avoid unfair practices
“Innovation – this should be de<ined by the customer, not the vendor.” I. McDonald, Head of IT, Symbian
THEY EXECUTE:
Eurosia™ IT Insight #3
Specify Document Mitigate risks Ensure quality Establish local contacts Track & measure
✔ ✔ ✔
✔ ✔ ✔
#5 SPECIFY
They document their current process…
…to reduce operational risk…
…and ensure high product and service quality for IT
#6 MINIMIZE MISCOMMUNICATION
They establish local contacts to become familiar with their partnering country’s work culture and standard practices
#7 TRACK & MEASURE “When applying benchmarking in a deal, it is good practice to jointly agree to a benchmarking process to promote cooperation and openness.” C. Scoggins, CEO National Rail Enq.
THEY CONTINUE TO IMPROVE:
Eurosia™ IT Insight #3
#8 INVEST IN THEIR PEOPLE
Training their staff at home and overseas from the beginning ensures consistency and high-‐quality delivery
#9 REMAIN FLEXIBLE “…routinely schedule benchmarks which can be used to adjust deals as needed.” C. Scoggins, CEO National Rail Enq.
#10 ASK FOR HELP WHEN NEEDED
They know it helps to ask someone with strong experience
“…there are risks associated with outsourcing and it requires careful management to ensure that the
many bene9its of outsourcing are realized.”
NOA Pathway, 2010
Eurosia™ IT Insight #3
Get it FREE, subscribe here: eepurl.com/RaIbn
This topic will be addressed in our next Eurosia™ IT Insight:
KEY BENEFITS TO PARTNER WITH IT SERVICE PROVIDERS IN ASIA
