© 2010 FHG-IPK, 1

6th International Benchmarking Conference

Future of Benchmarking 2030

07th March, 2012 – Dubai, UAE

Dr. Holger KohlVice-Director Corporate ManagementHead of DepartmentBusiness Excellence MethodsFraunhofer IPK – Berlin – Germany

© 2010 FHG-IPK, 2

Population Growth, Standard of Living and Resource Usage

Source: CIRP Annals – Manufacturing Technology 57 (2008) 641 - 659

100%

50%

0%

0 Year 5 Years 10 YearsRel

evan

ce o

f Kno

wle

dge

Period of Validity of Knowledge

School Knowledge

University Knowledge

Professional Knowledge

Technological Knowledge

Source: Charlier et al. 1994: 120

Why Knowledge Management and Best Practice Sharing?

decrease in validity of Knowledge

© 2010 FHG-IPK, 4

Potentials for Knowledge Management andBest Practice Sharing?

Source: Bullinger et al.(2004)

exponential increaseof availableknowledge

GlobalPerspective

marginal costsfor storageand transfer

increasingfluctuation

decentralorganization

shortproduct

life-cycles

© 2010 FHG-IPK, 5

Business Process asapplication field and

context of knowledgeand Best Practices.

Employees asBearers of

Knowledge andBest Practices.

VerteilendesFach-

Information technology astool to handle the explicit

knowledge and BestPractice Information.

Lessons Learned KPIsSolution Database

People

Process

IT

Core KM activitiesto synchronize theprocess tasks andknowledge tasksApply

Designsolution

StorePerform

Lessons Learned

Core activities for synchronizing elements betweenpeople, process and IT

Knowledge Portal to support theusage of explicit Best Practiceknowledge within the process

Community of expertsto share tacit

knowledge

© 2010 FHG-IPK, 6

Organisation Structures&

Models

Knowledge&

Semantic / Notations

Enterprise 1 Enterprise 2

IT Infrastructures&

IT Applications

Communication & Cooperation

Interoperability Aspects

© 2010 FHG-IPK, 7

Today‘s Practices for Business Intelligence andBenchmarking

Visual Business Intelligence becomes more and more importantfor Business Managers

© 2010 FHG-IPK, 8

Visual Business Intelligence Needs

Three kinds of Tools available

Statistical Business Intelligence Tools

Tools for Data Analysis and und Dashboarding

Usual Business Intelligence-Tools are still based

on Excel

Increasing Importance for visual Components

Easy Usability

More Complex possibilities for Analysis

Transparent Business Processes

© 2010 FHG-IPK, 9

Development of Service oriented architectures for BusinessIntelligence and Benchmarking

Interoperabilität-SOA

Interoperabilität-SOA

CrossPlane™Packaging, enhancingand controllingbusiness value

CrossPlane™Packaging, enhancingand controllingbusiness value

FrontPlane™Efficient consumptionof enhancedbusiness value

FrontPlane™Efficient consumptionof enhancedbusiness value

Point SolutionsHidden, dispersed,and un-leveragedbusiness value

Point SolutionsHidden, dispersed,and un-leveragedbusiness value

BackPlane™Revealing, correlating,and leveragingbusiness value

BackPlane™Revealing, correlating,and leveragingbusiness value

Kiosk CockpitOn-board

InformationMission

Review

Work Portal/Work Lists/

Collaboration

Internet/IntranetAccess

SmartPhone

PDA/Handheld

Adapters

EnterpriseServiceBus (ESB)

Transformation

Web Services Messaging

Event & ServiceOrchestration

Intelligent RoutingService Registry

Information Integration

ETLExtract,

Transform& Load

EIIEnterpriseInformationIntegration

JCA JMS EAIFTPTCP/IP PLCS . . .

Meta-Data

Meta-DataRepository

Presentation Portal User Access Device Application Access

Business Information

BusinessEvent & ServiceChoreography

BPMBiz Process Mgmt

& BPEL Engine

BAMEvent Correlation &

Biz Activity Monitoring

OperationalData Store

DataWarehouse

DataMart

Analytics, Mining & Reporting

ContentManagement

ContentManagement

Services

Business Rules SecurityBusiness Rules Engine &Management System

DesktopApplication

B2BApplicationBiometric RFID

OAGIS TAFMISJDBC Inventory W’house JPA MJDI

User Account

Printers/Readers

EnterpriseDirectoryServices

• Surveillance• Target Acquisition• Surveillance• ReconnaissanceCommand & Control

• Payroll• Recruitment• Training• VeteransPersonnel

• Inventory• Warehouse• MRO• IndustryLogistics

• Gathering• Protection• Analysis• DisseminationIntelligence

© 2010 FHG-IPK, 10

Best Practice Oriented Networking (BPON) –Management-Cockpit in networked Management

ManagementLevel 1

ManagementLevel 2

ManagementLevels 2+3

ManagementLevels (Activities)

© 2010 FHG-IPK, 11

otherManagement

Tasks

CRM

Logistic

Procurement

ProductionManagement

Busi

ness

Pro

cess

Man

agem

ent

The Information Platform –Potentials for a Management Cockpit in networked Management

HR

BusinessEvent

OPERATIONALDATA

sharable

Ser

vice

Orie

nted

Arc

hite

ctur

e (S

OA

)

Management Cockpit

EventCommand

Center

2nd Level:Senior ManagementEvent

OrientedKnowledge

Base

© 2010 FHG-IPK, 12

© 2010 FHG-IPK, 13

Challenges and Solutions for Benchmarking 2030

■ Interoperability of IT-Systems and Databases and Best Practice

Processes

■ Transparent Best Practice Business Processes

■ Business Intelligence Systems for Benchmarking / Visual

Analytics and Management Cockpits

■ Enhancing the use of modern communication technologies, as

■ Social Networks

■ TV-Channels

■ Mobile Advices (e.g. i-pad, i-phone, etc. )

■ Including virtual reality for most effective Best Practice Transfer

© 2010 FHG-IPK, 14

Questions and Answers

Thanks for Attention

Dr. Holger KohlVice Director Corporate ManagementHead of DepartmentFraunhofer IPKDivision Corporate ManagementPascalstraße 8-910587 Berlin, Germany

holger.kohl@ipk.fraunhofer.de +49(0)30 / 390 06 168 +49(0)30 / 393 25 03http://www.benchmarking.fhg.de

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