tforum 2016 - generation 's' and the trend to messaging

17
@pubbleio JOHN DINEEN Generation S: Trend to Messaging

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Page 1: tForum 2016 - Generation 'S' and the trend to messaging

@pubbleioJ O H N D I N E E N

Generation S: Trend to Messaging

Page 2: tForum 2016 - Generation 'S' and the trend to messaging

Silent

Page 3: tForum 2016 - Generation 'S' and the trend to messaging

Easy to Ask. Easy to Answer.

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We aim to get back to you within 48hrs

You are no. 39 in the queue

Your wait time is 22 mins

Disconnect

Page 5: tForum 2016 - Generation 'S' and the trend to messaging
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Mobile, Messaging & Bots

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2011 = Mobile

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2015 = Messaging

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2016 =

Page 10: tForum 2016 - Generation 'S' and the trend to messaging

Live Chat Helpdesk email Contact Forms

Popular Engagement Tools

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Pubblebot auto-answers 14% of Questions

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75% of participants on Android

UCC Postgrad Live Q&A: 01/02/2016

2,000 visitors in 90 mins165 peak concurrent users

iOS & Android = 92% of participants

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Easy to Answer

Page 14: tForum 2016 - Generation 'S' and the trend to messaging

“skate to where the puck is going, not where it’s been”

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tForum

3 months = Free

Page 16: tForum 2016 - Generation 'S' and the trend to messaging

Easy to Ask. Easy to Answer.

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[email protected] O H N D I N E E N

@pubbleio