textconnect - connecting with patients, thinking differently
DESCRIPTION
The TextConnect Communication Technology provides follow up services automatically at a more effective and efficient way reaching more patients while enhancing the line of communication for providers to remain connected to their patients thereby maintaining quality medical care. TextConnect is approved for reimbursement for Rural Healthcare facilities, clinics and doctors offices under the Rural Health Care Telecommunications program through USAC.TRANSCRIPT
TEXTCONNECT
CONNECTING WITH PATIENTS
MEASURABLE REAL-TIME
RESULTS
THINKING DIFFERENTLY
Reduce Risk Efficient Patient Aftercare
Reduce Unnecessary ReturnsEffective Patient Engagement
INCREASE PATIENT
SATISFACTION
The TextConnect Communication System can provide follow up services automatically at a more effective and efficient way reaching more patients while enhancing the line of communication for providers to remain connected to their patients thereby maintaining quality medical care.
TEXTC0NNECT
Patient Experience
Service Recovery
Patient Satisfaction
Risk Management
TextConnect focuses on the above areas and offers an available survey option which can be used to target key areas for improvement with real-time analytics.
• Lawsuits – Targeting High Risk diagnosis• 72 hour returns• Patient Engagement/Perception• EMR Optional Integration
RISK MANAGEMENT
• Innovative and Captures patient loyalty• Overwhelming response from patients; well-liked program• Engages patients into their medical care• Engages providers in follow up concerns
PATIENT SATISFACTION/EXPERIENCE
• Contact and Conflict resolution with patients• Records 100% patients; allows for those interested
to respond• Time and Manpower Effective• Real-time feedback; provider/zone specific
SERVICE RECOVERY
Recognitions & Affiliations
FINALIST – 2013 Practice
of the Year Award
Preferred Vendor since
2012
Engaging Communities to Transform Primary Care
*The Automated Time intervals and verbiage are discretionary per facility and are available in quarter hour increments .
1 H
R PO
ST D
ISCH
ARG
E Thank you for choosing Textra ER or Hospital. If you are worsening or having problems, reply to this text or call 602.999.9999. We will gladly respond.
16 H
R PO
ST D
ISCH
ARG
E Textra ER or Hospital hopes you are doing well. To reach the ER with questions about your care, reply to this text or call 602.999.9999. We will gladly respond 3
DAY
S PO
ST D
ISCH
ARG Textra ER or
Hospital strives to give the best follow up care possible. Text back your opinion of your experience with either EXCELLENT OR LESS THAN EXCELLENT
PATIENT TEXTING – THE AUTOMATED PROCESS
More than 36,000 surveys rating care have been sent to patients in the last 12 months with over 11,800 responses received
32.7% Survey Response
42.6% Patient Interactions
78.8% Patient Participation
*The above TextConnect Impact Study included 7,085 patient records for a period of 90 days in mid-2013
32.4% of patients avoided
returning to the ED
11.6% of the patients text
messages required a
patient chart review
18.7% of the clinical text messages
were deemed Service
Recovery4.8% of the
patients were asked to
return due to some
complication
6.1% Greater than 60 minutes
87.1% Less Than 30 Minutes
6.8 % 30-60
minutes
INCREDIBLE PROVIDER RESPONSE TIMES
. Patient: The staff was very friendly and extremely quick. They listened and understood our concerns even though our child was quite happy and acting normal at the time of our arrival. Love the texting. What a great way to do a f/u! We did not have any concerns, but how wonderful if we did! The (Hospital) ER facility is amazing. We hope
not to see it again
Patient: Its been so nice having u guys 2 answer my questions. Was a little nausius & dizzy aftr my shower but still plan 2 follow up w/Dr. Thnx so much 4 caring!
Patient: Never had a hospital text me to say thanks how u doing. I appreciate the concern.Provider: You are welcome. We are here to help.Patient: And you respond? The best service in the valley!
Patient: More MEDICAL FACILITIES could use this service also. THANKS (hospital) for making me feel I wasn’t just a patient…..I have told everyone of my experience!
Risk Management
Patient Satisfaction
Measurable Survey Results
Efficient & Effective Aftercare
Service Recovery
CONCLUSION
For more information please contact:Jonathan Janas
FounderOffice: 480.628.3727Direct: 602.999.5100
To receive this presentation via text:Text “HEALTHCARE” to 31681