texas military family access project airs 31 st i &r annual training and education conference...
TRANSCRIPT
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TEXAS MILITARY FAMILY ACCESS PROJECTAIRS
31st I &R Annual Training and Education Conference
Wednesday, June 3, 2009
Reno, Nevada
United Way of San Antonio & Bexar County
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Training Objectives
Increase understanding of how TFMAP works
Increase understanding of Role of Alamo AIC
Increase understanding of military culture
Become more knowledgeable about the resources that are available to military members and their families
Increase understanding of the unique needs of Reserve & National Guard members and of their families
Increase awareness of barriers that hinder access & gaps in services
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The Role of Alamo AIC
Outreach Training and Development
Call Specialist Training
Consultation
Call Transfers to Alamo
Live Chat Access
Data Management
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Texas Military Family Access Project
San Antonio Area Foundation two year grant
Target population—Afghanistan & Iraq Service
Project Goals:
Improve access to services
Maintain a comprehensive database of services for military members
Document unmet needs
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Texas Military Family Access Project
Participating 211 Call Centers
Alamo Amarillo
Austin Lubbock
Carrizo Springs Odessa
Laredo San Angelo
Weslaco Abilene
Corpus Christi
Victoria
Houston
Beaumont
El Paso
Midland
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Texas Military Family Access Project TeamCurrent Project Staff
Outreach Coordinators
Retired Air Force SMSgt, former manager of Fisher House (residence for families of WoundedWarriors)
Retired Army officer; public affairs officer--IraqExtensive reserve experience
Call Specialists
Army spouse; social worker 2 years; husband deployed to Iraq
Marine spouse; VA case manager 4 years
Army veteran & spouse of Wounded Warrior
Navy veteran, 5 years social service
Two Iraq “boots on the ground” combat veterans
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Texas Military Family Access Project Referral Partnerships
Military Chaplains, Family Support Ctrs, Mental Health Svcs Readiness NCOs Family Readiness Groups (Spouses) Hospitals (Recovering Wounded Warriors)
Reserve Contract Family Support Providers Family Readiness Groups (Spouses) Unit Providers (Large Units)
Texas National Guard Contract Family Support Providers Family Support Providers Unit Providers (Large Units)
Veterans Texas Veterans Commission
County Service OfficersOutreach Staff
Texas Workforce Veteran Leadership Program VA Hospitals and Clinics
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Community Non-Profit Resources
OEF/OIF Dedicated Resources
Active Duty Benefits
Federal/State Entitlements
Federal VA Benefits
Texas VA Benefits
Follow-Up & Advocacy
211 Outreach
Coordinator
211 Military Call Specialist
San Antonio Concept of Operations
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San Antonio Call VolumeJanuary 1, 2008 – March 31, 2009
0
1,000
2,000
3,000
4,000
5,000
6,000
2,596
5,784
Calls Referrals
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Initial Calls by Caller CategoryJanuary 1, 2008 – March 31, 2009
0
200
400
600
800
1,000
244125
969862
466
Active Duty Reserves Tx Nat Guard Family Members Veteran
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Top Ten Military Caller Needs*January 1, 2008 – March 31, 2009
0100200300400500600700800900
1000955
668580
212 208167 150 142 135 119
* Active Duty, Reserve, Texas National Guard, and Veteran Callers
** Children’s Health Insurance Program. Food Stamps, Medicaid, & Temporary Assistance for Needy Families
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San Antonio Referral CategoriesJanuary 1 – March 31, 2009
51%38%
11%
TRIAD Community National/State
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Caller AgeJanuary 1, 2008 - March 31, 2009
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Live Chat Visitors December 1, 2008 to April 19, 2009
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Live Chat Visitors December 1, 2008 to April 19, 2009
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Live Chat Visitors December 1, 2008 to April 19, 2009
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Live Chat Visitors December 1, 2008 to April 19, 2009
0
10
20
30
40
50
60
70 61
4944
2824
16 14 13 10 9
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THE QUESTION:
Are you a veteran or a family member of a veteranwho has served in Iraq or Afghanistan?
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Military 211 Public Awareness
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TEXAS MILITARY FAMILY ACCESS PROJECTAIRS
31st I &R Annual Training and Education Conference
Wednesday, June 3, 2009
Reno, Nevada
United Way of San Antonio & Bexar County