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CHAPTER 9 Promotion:Advertising, Sales Promotion, public Relations
The best advertising is done by satisfied customers.
The learning objectives
Marketing promotion tools Advertising Sales management Public relations
1.Promotion tools
Advertising Sales promotion Public relations and publicity Personal selling
Sales promotion
Short-term incentives to encourage the purchase or sale of a product or service.
Major sales promotion tools
Sample Coupon Cash refund(offer) Price pack Premium Advertising specialty Patronage reward Point-of purchase(POP) Contests sweepstakes games Discount Allowance
Public relations
Press relations Public affairs lobbying Investor relation development
Product market
Consumer goods Industrial goods
relative spending in Consumer goods market
Sales promotion
advertising
Personal selling
Public relations
relative spending in industrial goods market
Personal selling
Sales promotion
advertising
Public relations
SALES MANAGEMENT
Sales force management Principles of personal selling
Major steps force strategy and structure
Designing sales force strategy and structure Recruiting and selecting salespeople Training sales people Compensating salespeople Supervising salespeople Evaluating salespeople
Sales force structure
Territorial sales force structure Product sales force structure Customer sales force structure Complex sales force structure
Sales force size
Discussion:
how to decide the sales force size?
compensation
The fixed amount The variable amount Expense allowances Fringe benefit
the relationship between overall marketing strategy and sales force compensation
P594
PRINCIPLE OF PERSONAL SELLING
Prospecting Pre-approach Presentation And Demonstration Handling Objection Closing Follow-up
Relationship Marketing
The process of creating maintaining, and enhancing strong, value-laden relationships with customers and other stakeholders.
DISCUSSION
What is team selling and what are its advantages and disadvantages?how would recruiting and training for individual?
2. Advertising
Advertising is any paid form of nonpersonal presentation and promotion of ideas,goods,or services by an identified sponsor.
The 5 Ms of Advertising
Advertising objective
A specific communication task to be accomplished with a specific target audience during a specific period of time.
Advertising Objectives
Informative advertising Persuasive advertising Reminder advertising
Advertising strategy
1.Creating the advertising message Message strategy Message execution
2.Selecting advertising media Deciding on reach ,Frequency, and Impact Choosing among major media types Selecting specific media vehicles decide on media timing
Where is the idea?
Execution styles
Slice of life Lifestyle Fantasy Mood or image Musical Personal symbol Technical expertise Scientific evidence
Other Advertising Consideration
Advertising agency International advertising decisions