terry willard's cv 3

Covering LetterTo whom it may concern

I am a goal-oriented Regional Operations Manager with sixteen years’ broad senior management experience in assisting my company to maximise efficiency and achieve sustainable growth.

I have demonstrated an ability to deliver on productivity goals, increase efficiencies and maintained delivery standards. In my current role as Regional Operations Manager to over 89 branches, 10 Regions, 2 large service centres and 6 regional warehouses with an annual Sales budget of R616 Million, and a geographical area over Western, Eastern, Northern Cape as well as OFS and part of the Northwest Province. I oversee budgetary, OH&S, Logistics, Supply Chain, Best Practises, Sales, Financial Management, Credit granting, Manage debtors book and bad debit collections and write offs, do credit granting audits, check quality of follow up, Check Fias Compliance, Marketing and Industrial relations issues. I also do all my own Staff recruitment and Staff training I have a diploma in training. I have a professional reputation for meeting and exceeding KPIs and have developed and delivered successful strategies to reduce costs and increase profitability.

My qualifications in management have enhanced my ability to carry out these functions, but I believe it is my interpersonal skills that have driven my success in fostering strong workplace processes and supplier relationships.

My leadership experience has allowed me to develop sound strategies to meet differing requirements. I lead by example and approach all my work with energy, passion and enthusiasm, and I look forward to utilising my skills in a new and challenging setting.

I would welcome the opportunity to discuss my qualifications and experience with you in further detail.

Regards

Terry Willard

CURRICULUM VITAE

Terence Paul Willard

Date of Birth14/05/1969

Current address29 Loxley Place

SherwoodPort Elizabeth

6000

Identity number6905145048082

[email protected]

Cell083 502 5010

Linkedinhttps://za.linkedin.com/in/Terence-Willard-79005811a

Employment HistoryJDG Trading Pty Ltd

Employed since 03 September 2000 to 31 March 2016

2014 – 2016 (Retrenched)

OPS Exec/ROM: Eastern Cape, Western Cape, Northern Cape and Karoo Regions. (Staff Compliment 10 Area managers, 89 Branch Managers +- 760 floor staff. Budget R616 Million), 2 service centres Cape Town, PE and 6 Regional Warehouses.

Main Responsibility

Drive operational excellence and execution within the Division in order to ensure the sustainability, profitability, and growth of the Division aligned to the Businesses strategic objectives. Ensuring and improving productivity, efficiency and profitability of regions through the provision of effective methods and strategies.

Key Role

• Reporting to C.E.• Supporting and guiding a team of 10 area managers with a total of 89 stores.• Coordinate, manage and monitor the working of the various regions in the Division.• Analyse profitability within the Division by utilizing financial data to improve

profitability• Improve processes in support of the Company Policies to ensure best practices are

adhered to.• Plan the use of Human Resources and organize and placement of the required staff. • Monitor and evaluate performances. • Plan and support sales and marketing activities.• Liaise with top management and assist in the development in strategic plans for

operational activity.• Collaborate with Service Centres, Financial Services and Supply Chain Services to

manage operational excellence and service delivery within the Division.• Manage customer centricity within the Division.• Forecast budgets and monitor expenses of the Division.• Balance profit and loss to maximise profit and cut expenses.• Take responsibility for the financial state of division.• Control the financial services of division, number of write offs, bad debts, arrears of

book and general state of debtors book, staff compliment of credit controllers and credit managers. Cash security and banking.

Key Experiences Gained

• Critical thinking and problem solving.• Planning and organization.• Decision making.• Communication skills.• Persuasiveness.• Conflict management.• Team work.• Negotiations• Adaptability.• Stress tolerance.• Influencing and driving.• Delegation.

Special Projects

I was tasked with growing the footprint of stores in the Eastern and Western Cape, this was from doing market research to completion and grand opening of the store. Experience gained was as follows

• Doing comprehensive Market research. • Scouting all towns in EC & WC for potential sites.• Liaising and negotiating with prominent property owners and agents.• Negotiating leases and rentals and terms on the lease.• Signing off floor plans once store layout had been drawn up.• Oversee the progress on the shop fitters and builders in this phase.• Problem solve any major or minor setbacks as they arise.• Manage deadlines with the project, hold contractors to their deadline or would

impose penalties.• Once store fully complete, (shop fitting, Signage, computer system, telephone) sign

off as completed. • Source staff and train accordingly.• Organise and plan the Store opening date and promotion, marketing and advertising.• Dealing with contractors on snag lists, setting deadlines to be completed.• Deal with any problems that may arise in the new store, with "IT" or Telephone

issues.• Hand store over to Regional Manager and Branch Manager once all the quality

standards had been met.• Opened 27 stores in 18 Months • Asked to train my fellow ROM'S on how to successfully search for sites and how to

open and maintain the stores profitably.

2010 - 2014

General Manager: Eastern Cape, Western Cape, Bloemfontein Regions. (Staff Compliment 5 Area managers, 50 Branch Managers +- 650 floor staff. Budget R320 Million). 2 Service Centres and 3 regional warehouse.

Main Responsibility

Drive operational excellence and execution within the Division in order to ensure the sustainability, profitability, and growth of the Division aligned to the Businesses strategic objectives. Ensuring and improving productivity, efficiency and profitability of regions through the provision of effective methods and strategies.

Key Role

• Reporting to C.E.• Supporting and guiding a team of 10 area managers with a total of 89 stores.• Coordinate, manage and monitor the working of the various regions in the Division.• Analyse profitability within the Division by utilizing financial data to improve

profitability• Improve processes in support of the Company Policies to ensure best practices are

adhered to.• Plan the use of Human Resources and organize and placement of the required staff. • Monitor and evaluate performances. • Plan and support sales and marketing activities.• Liaise with top management and assist in the development in strategic plans for

operational activity.• Collaborate with Service Centres, Financial Services and Supply Chain Services to

manage operational excellence and service delivery within the Division.• Manage customer centricity within the Division.


• Critical thinking and problem solving.• Planning and organization.• Decision making.• Communication skills.• Persuasiveness.• Conflict management.• Team work.• Negotiations

• Adaptability.• Stress tolerance.• Influencing and driving.• Delegation.

2006 - 2010

Area Manager: Garden Route / Port Elizabeth / Eastern Cape Region. (Staff Compliment 18 Branch Managers +- 220 floor staff. Budget R56 Million) 4 regional warehouse

Main Responsibility

Drive operational excellence and execution within the Area in order to ensure the sustainability, profitability, and growth of the Area aligned to the Business strategic objectives.

Key Role

• Reporting to Regional Operations Manager.• Supporting and guiding a team of nine stores.• Manage area sales budget and sales activities. • Manage and control stock management within the Area.• Analyse profitability within the Area and formulate plans for improvement.• Collaborate with Service Centres, Financial Services and Supply Chain Services to

manage operational excellence and service delivery within the Area.• Manage customer centricity within the Area.• Team Human Resources Management.• Assisting with customer complaints (CGSO, Social Media and Legal).


• Developing understanding of complaints management processes.• Customer Service orientation.• Driving sales.• Manage and maintain stock levels.• Analysis and Strategizing.• Driving merchandise standards.• Written and verbal communication.• MS Office Proficiency.• Understanding of the retail environment.

2000 – 2006

Branch Manager: JD William Moffet / JD Greenacres / JD Main Street / JD Tokai. (Staff Compliment +- 14 floor staff. Budget R6 Million)

Main Responsibility

Manage store operations to maximise top line sales and profitability..

Key Role

• Reporting to Area Manager.• Effectively manage all sales activities.• Analyze and interpret financial results of the store.• Monitor back office cash management activities and outputs.• Implement company policies, procedures and administration standards.• Enable customer centricity.• Assist with customer complaints.• Staff management.• Security and cleanliness of the store.• Ensure merchandise instructions are implemented within the stipulated deadlines.


• Written and verbal communication.• Business acumen• Driving execution.• Conflict resolution.• Planning and Prioritising.• Relevant SAP proficiency• Resilience.• Assertiveness• Confident proactive delivery of HR processes, taking necessary corrective action

where needed.• Integrity.

Lewis Stores

Employed 1993 - 2000

Branch Manager

Main Responsibility

Manage store operations to maximise top line sales and profitability.

Key Role

• Reporting to Area Manager.• Effectively manage all sales activities.• Analyze and interpret financial results of the store.• Monitor back office cash management activities and outputs.• Implement company policies, procedures and administration standards.• Enable customer centricity.• Assist with customer complaints.• Staff management.• Security and cleanliness of the store and warehouse and vehicles. • Ensure merchandise instructions are implemented within the stipulated deadlines.


• Written and verbal communication.• Business acumen• Driving execution.• Conflict resolution.• Planning and Prioritising.• Resilience.• Assertiveness• Confident proactive delivery of HR processes, taking necessary corrective action

where needed.• Integrity.

Preston Liquors


Branch Manager

Main Responsibility

Manage store operations to maximise top line sales and profitability.

Key Role

• Reporting to Area Manager.• Effectively manage all sales activities.• Control Stock.• Control Bulk orders.• Canvas for corporate clients.


• Written and verbal communication.• Business acumen• Planning and Prioritising.• Assertiveness• Integrity.

Pick N Pay


Department Manager

Main Responsibility

Manage department operations.

Key Role

• Reporting to Store Manager.• Effectively manage all sales activities.• Control Stock.• Stock orders.• Displays.• HR & IR Issues.• Liaise with Suppliers.


• Written and verbal communication.• Business acumen• Planning and Prioritising.• Assertiveness• Integrity.

Education

January 1983 – December 1987

Cambridge High School

Grade 12 – Matric Certificate

English First LanguageAfrikaans Second LanguageMathematics Physical ScienceHistoryArt

January 1988 – May 1988

Maitland Technical College

N3 National Certificate

Electronics (N3)Radio Theory (N3)Logic Systems (N3)Tech Maths (N3)

Moonstone Uncompromised Independent (FSB)

1st level reg exam (key individual)Categories I, ii, iia, iii, iv

JDG Learning Academy

Train the Trainer NQF 4 (qualified Trainer) 2005

2 Year Management Program, with Retail & Wholesale Seta (Retail Management Diploma)

Basic Management Development Program (BMDP 2004) Retail Management Development Program (RMDP 2005)

References

Andre Schultz – Was CEO JDG Now OK Furniture – 079 490 3926

Anneke Britz – JDG Operations Executive – 083 414 1701

Pat Kimmince - CEO Joshusa Doore/Russells – 0824418104

Colin Brezzler – CEO Joshua Doore – 0839772860

Prabashnie Munsammie – HR Manager Joshua Doore - 0769906952

Reference Letter from Anneke Britz

17 May 2016

Reference for Terence Paul Willard ID 6905145048082

Terence started with JD Group in 2000 as a Branch Manager for Joshua Doore William Moffat PE. Within a year’s time he was promoted to a bigger store in Green Acres PE. In 2003 he was once again promoted to Main Str PE. During 2004 Terence took a transfer to Tokai in Cape Town on request of the company.

In 2006 Terence was promoted as Regional Manager for the Garden Route Region managing 9 stores. This he managed very successfully and was promoted in 2008 to the biggest area in Joshua Doore that included the whole of the Eastern Cape and Garden Route. During the periods 2008, 2009 and 2010 Terence was recognized for his efforts and achievements as Area Manager and received the accolade of “Area Manager of the Year” at the Annual Awards.

During 2010 Terence was promoted to General Manager for the Ops Division 4. Here he was very successful and was once again recognized at the company’s Annual Awards as “Top General Manager” of the Year 2011. Terence proved to be the driving force in every environment he worked in. His energy and passion for the business washed over to his team and this created highly motivated and engaged employees. He has the ability to spot talent and opportunity this making him a leader in all aspects.

In 2014 Terence’s continued good performance was rewarded by a promotion to Operations Executive in charge of 89 stores and 10 Area Managers.

During a restructuring in 2015 Terence’s job description changed to Regional Operations Manager still overseeing 89 branches and 10 Area Managers.

Terence was retrenched in 2016.

Regards

Anneke Britz

083 414 1701

[email protected]

Reference Letter from Andre Schoultz

terry willard's cv 3

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