SPECIFICTERMSANDCONDITIONSOF TATASKY SUBSCRIPTIONCONTRACTFOR TATASKY HARDWAREPROVIDEDON AN ENTRUSTMENTBASIS The followingterms and conditions(the Termsand Conditions)set forth the agreementunder whichWe will provideYou with the Serviceand install the Tata Sky hardware. 1. DEFINITIONS Certainwords in this agreementhave a specificmeaningand are explainedbelowor Your easy understanding: (a) AccountBalance:the currentavailableamountin Your SubscriberAccount. (b) AccountStatement:a statementof transactionscompletedwithina given time period,made availableto You at a periodicitydefinedby Us and by a methoddeterminedby Us. (c) Activation:means activationof the Serviceunder the terms of this contract,after Installation of the Tata Sky hardwareincludingprovisionfor servicefor upgradeat the Address(d) Activation charges:Activationchargesare chargescollectedunder the terms of this contract,for activationof DTH servicesand include,whetherchargedseparatelyor otherwise,whollyor partly, chargesfor installation,PVR servicefee, HD servicefee, HD PVR servicefee and unless chargedseparately,freightand any servicecharges,upgradeservicesbut do not include subscriptioncharges (e) ActivationVoucher:a voucherissued as acknowledgmentof moneysreceivedtowards Activationchargesand containingan ActivationPIN, throughwhichWe activatethe Service. (f) ActiveAccountStatus: Status of Your SubscriberAccountwhen Your SubscriberAccount has MinimumAccountBalanceor is withinthe grace period (g) Address:Your addressin the Republicof India as per Tata Sky recordsor any new addressin the Republicof India to whichYou relocatethe Servicein accordancewith this Subscription Contract. (h) AuthorisedRepresentative:a personaged 18 years or above deemedto have been authorisedby You to take actionsunder the SubscriptionContract. (i) CommercialEstablishments:Commercialsubscribersas definedunder the Telecommunication(Broadcastingand Cable Services)InterconnectionRegulations(as amended from time to time) (j) Content:any scheduledprogrammingchannel,platformserviceand any other programming servicesthat We may offer You as part of any Package. (k) Day: the 24-hourperiodfrom 00:00:00hours to 23:59:59hrs. (l) Digicard:the Tata Sky ownedcard throughwhichthe Serviceis renderedwhen used with the Tata Sky ownedDigicomp. (m) Digicomp:A Tata Sky ownedsatellitereceiverauthorisedby Us for use with Our digital conditionalaccess system,includinga PVR, HD and HD PVR. (n) DTH: Direct to home satellitetelevisionservice. (o) Engineer:the Personwho is authorisedby Us to performthe Installation. (p) ForceMajeureEvent:shall mean any reasonor cause beyondthe controlof Tata Sky includingbut not limitedto an act of God includingfire, flood, windstormor other natural disaster; failureof communications,equipment,machinery;transmissionlimitations/problems causedby topographical,geographical,atmospheric,hydrological,environmentalconditions and/or such other factors/features/conditions,system(s)changesor capacitylimitationsfor reasons of upgradation,variations,installation,relocations,repairs,operationand/or maintenance of systems/equipments/theservice;revocationof Tata Sky's DTH license;breachof contractby any contentand/or technologypartner(s)of Tata Sky; threat to the securityof Tata Sky Personnel(includingthe Engineer);theft, tamperingwith or damageto Tata Sky propertyor facilities. (q) Grace Period:the periodstartingfrom the notifieddue date i.e. the date on whichyour SubscriberAccountis due for rechargeuntil the date Your Serviceis deactivatedfor failure to maintainthe MinimumAccountBalance. (qa) Handlingfee: The amountpayableby you towardshandlingchargesand fees (r) HD: Digicomphavingthe HD (High Definition)functionality. (s) HD functionality:High Definitionfunctionality (t) HD servicefee: a servicefee chargeablefor the HD functionality (u) HD PVR: Digicomphavingboth the HD functionalityand PVR functionality. (v) HD PVR functionality:Functionalitycomprisingof both HD functionalityand PVR functionality. (w) HD PVR servicefee: a servicefee chargeablefor the HD functionalityand PVR functionality (x) Helpdesk:Our on-air informationservice. (y) Helpline:Our call centre. (z) Installation:set-upof the Tata Sky hardwareat the Address. (aa) Installationservicefee: the amountpayableby You to Us towardsservicesrenderedin connectionwith installationof the Tata Sky hardwareat the Addressas specifiedby You. (bb) InstallationWorkOrder:the form signedby You at the time of Installation. (cc) Law: all applicablestatutes,enactments,acts of legislatureor Parliament,laws, ordinances, rules, by- laws, regulations,notifications,guidelines,policies,directions,directivesand orders of any GovernmentAuthority,tribunal,board or court including,withoutlimitation,the DTH guidelinesin force issuedby the Governmentof India for DTH broadcastingservicesand license obtainedby Tata Sky Ltd. from the Governmentof India pursuantto all applicablelaw as amended, modifiedor re-issuedfrom time to time. (dd) Long DurationSubscription:A subscriptionpack with a pre-definedperiodwherethe entire subscriptionis requiredto paid in advancefor the periodsubscribedto. (ee) MinimumAccountBalance:the SubscriptionFee requiredto cover at least 1 day of subscriptionof Your chosenService(in case of monthlysubscriptions)or total value of Your chosenService(in case of Long DurationSubscriptionsor showcaseevents) (ff) MinimumFirst Recharge:Amountrequiredto be paid in advanceby You at the time of Installationbooking/ Installationbut prior to Activationof the Servicetowardsthe initial minimumsubscriptionfee as specifiedby Tata Sky in case of monthlysubscriptionsand total value of the subscriptionin case of Long DurationSubscription. (gg) Multi DwellingUnit (MDU):a Unit situatedin a buildingwith four or more floors with single or multipleUnits on each floor. For the sake of clarity,houseswith three or less floors are excludedfrom the definitionof MDU. (hh) MDUConsent:for installationat a Multi DwellingUnit, consentobtainedby Us from You as stated in the InstallationWork Order. (ii) MultiTVSubscription:a subscriptionoptionwhichallows You to receivethe Serviceon up to three Digicomps,in additionto the first Digicomp,under the same SubscriberID. (jj) My Tata Sky: Your onlineaccess to Your SubscriberAccountthroughwww.tatasky.com (kk) OptionalPackage(s):Package(s)offeredby Us in additionto our PopularPackage(s)and may be opted by you in your sole discretionin additionto the PopularPackagechosenby You. (ll) Package:any packageof Contentwhichmay be offeredby Us, and selectedby You from time to time as part of the Service. (mm) PrimaryDigicomp:the first Digicompunder whichYour Serviceis activatedas per Tata Sky records (nn) PopularPackage:the entry level PackageYou are requiredto subscribeto for accessingthe Service. (oo) PVR: Digicomphavingthe PVR (PersonalVideoRecorder)functionality. (pp) PVR functionality:PersonalVideo Recorderfunctionalityi.e. includingbut not limitedto recording,playback,pause live TV and rewindlive TV featureson the PVR. (qq) PVR servicefee: a servicefee chargeablefor the PVR functionalityas part of the Activation charge (rr) RechargeVoucher:a paper voucheror electronicPIN, issuedas acknowledgmentof moneys receivedtowardsSubscriptionfee and Installationservicefee and throughwhichWe providethe Service (ss) RegisteredMobileNumber:Your Indianmobilephonenumberprovidedby You to Us and recordedon Your SubscriberAccountthroughwhichYou may transactwith Tata Sky via SMS and on whichYou agree to receivecommunicationrelatingto the Service. (tt) RegisteredTelephoneNumber:the Indiantelephonenumberprovidedby You to Us and recordedon Your SubscriberAccountused by the Helplineto recognizeYou as our Subscriber. (uu) RelocationWorkOrder:the form signedby You at the time of relocationto enableyou to avail of the Serviceat the Address. (vv) Service:the DTH broadcastingserviceprovidedby Tata Sky in India includingany Packages,ShowcaseEventsand functionalitiesas may be authorisedat the Addressthroughthe applicableTata Sky hardware,from time to time, under the SubscriptionContract. (ww) ShowcaseEvent:any movie,programmeor other event offeredon Our platformand which may be orderedby You on paymentof the specifiedamount. (xx) Subscriber:shall mean a person(You) who agrees to these Terms and Conditionsfor availingOur Servicesbut excludesCommercialEstablishments. (yy) SubscriberAccount:Your personalsubscriptionaccountwith Tata Sky for carryingout all transactionswith Tata Sky. (zz) SubscriberID: the uniquesubscriberidentificationcode issuedto You for purposesof accessingYour SubscriberAccountand availingof the Serviceat the specifiedAddress. (aaa) SubscriptionContract:this contracttogetherwith its Terms and Conditionsstated on www.tatasky.com,and the InstallationWork Order and RelocationWork Orderas modifiedand amendedby Us from time to time. (bbb) Subscriptionfee: the amountpayableby You to receivethe Service. (ccc) Tata Sky hardware:such hardwareincludingbut not limitedto the Digicomp,minidish, LNB, cable, connector(s)and relatedparts and Digicard,specificallyauthorisedby Us for You to receiveand avail of the Serviceand whichis providedby Us to You withoutany consideration and whichis ownedby Us. (ddd) Unit: Premisesused for non-commercialpurposes. (eee) We, Us, Our or Tata Sky: Tata Sky Limitedand its successorsand assigns. (fff) WorkOrder:the form signedby You in connectionwith any servicethat you wish to avail of post Installation. (ggg) You or Your: the party namedon the InstallationWork Order who must be an individual aged 18 years or above or any entity. (hhh) Upgrade:Meansa process,wherebyany existingsubscriber,who has eitherhaving purchaseda Digicompor havingactivatedthe DTH service,is offeredand so opts for activation of the DTH service,under an upgradeetc, for a Digicompwith additionalfunctionality/iesthan is / are presenton the Digicompcurrentlyunder the existingsubscribersownershipor possession III) Subscriberoffers : At the sole discretionof the company,companymay offer various promotionaloffers from time to time. 2. SUBSCRIPTIONCONTRACT 2.1 UnlessYou: (a) presentthe ActivationVoucherat the time of installation,(b) providea completedand duly signedInstallationWork Order to the Engineerat the time of Installation,and (c) meet the MinimumFirst Rechargecriteria, the Servicewill not be activated.(For detailed terms on MinimumFirst Recharge,refer www.tatasky.com) 2.2 Tata Sky reservesthe right to reject, in whole or in part, any InstallationWork Order without assigningany reason. 2.3 By (a) presentingthe ActivationVoucherat the time of installation (b) providinga completed and duly signedInstallationWork Order to the Engineerat the time of Installation, and (c) meeting the MinimumFirst Rechargecriteria,You acknowledgethat You are fully informed about the Service,have read, understoodand agree to be boundby all provisionsof the SubscriptionContractand have only thereuponopted to subscribeto the Service.No changeby You to any informationin the Tata Sky recordsshall be valid unless communicatedby You and acceptedby Us. 2.4 The SubscriptionContractcovers Your receiptof the Serviceonly at the Address. 2.5YouwarrantandrepresentthatYouor YourAuthorisedRepresentativehasachievedtheage ofmajority,is otherwisecompetenttocontractandhastheauthoritytoexecutethisSubscription Contractand be boundby it. Any breachof this sectionshall be groundsfor cancellationof the Serviceand/or terminationby Us of the SubscriptionContract. 2.6 You furtheracknowledgeand agree that by takingany actionsor allowingany actionsto be taken on Your behalf by Your AuthorisedRepresentativeunder this SubscriptionContract, includingwithoutlimitation,choosinga Package,acceptingthe Serviceand utilizingActivation voucher,RechargeVouchers,signingthe Installationwork order You accept to be boundby the terms and conditionsof this SubscriptionContract. 3. TERM TheSubscriptionContractwillcommenceupon(a)presentingtheActivationVoucheratthetime of installation (b)providinga completedanddulysignedInstallationWorkOrderto theEngineer at thetimeof Installation, (c)meetingtheMinimumFirstRechargecriteria; and(d)activationof the Service; and will remainvalid, subjectto applicableTerms and Conditions. 4. SERVICE 4.1 The ServiceYou select will be providedto You in accordancewith the Law. 4.2 We will providethe Serviceonly for the purposeof Your non-commercialuse, and viewingat the Addressand thereforeYou will not use the Serviceor any part of it for any other purposes. 4.3 We shall be entitledto inspectthe Addresspremises,withoutprior noticeand during reasonablehours permittedunder the law to verify Your compliancewith the Subscription Contractand the intellectualpropertyrights of any party and, in connectionwith such inspection, to take photographsand gather documents,materials,equipmentor other informationnecessary as proof of any violationof this SubscriptionContractor intellectualpropertyrights of any party. In the event that We detect any violationof this SubscriptionContractor any intellectualproperty rights utilizingfingerprintingor any other mechanismor systemdeployedby Us or by Our authorizedrepresentatives,then such fingerprintingor other mechanismor systemshall be acceptableto You and any findingsof contractualor intellectualpropertyviolationsand / or violationsof any other law/s throughthe use of fingerprintingor other methodpresentedbefore the relevantauthorityshall be treatedas conclusiveproof of any such violation. 5. PACKAGES 5.1 You must subscribeto any one of the PopularPackagesor subscribeto the Make My Pack servicein order to subscribeto Our Service.For details of the PopularPackages,Optional Packagesand Make My Pack service,kindlyrefer to www.tatasky.com 5.2 PackageMigration: (a) You may at any time requestto changeYour Packagefrom Your existingPackageto another Packageofferedby Us as per the relevantterms and conditionsprescribedby Us from time to time. (b) In order to changethe Package,You must have a MinimumAccountBalanceand be authorisedto receivethe Service. (c) The requestedPackagewill be effectivewithin3 workingdays from the date of request. (d) The requestedPackagewill be activatedon all Digicompsincludedin Your MultiTV Subscription. (e) You will be liable to pay the applicablechargesfor the requestedPackageand such charges shall be effectivefrom the date of migrationto the said Package. 5.3 Upon requirednoticeto You, We reservethe right, at any time, withoutliabilityto You to: (i) replaceor otherwisewithdrawPackagesor Content,(ii) changeor reducethe numberof hours of any Content;(iii) blackoutany Content;(iv) modifythe prices for the Serviceor any part of the Service. 5.4 We reservethe right to changePackagingand introducePopularand Optionalpackages and/or offer channelson an a-la-cartebasis. 5.5 OptionalPackages,a-la-cartechannelsneed to be subscribedto separately.If Your Subscriptionhas been deactivatedor cancelled,You shall not be eligibleto avail of Optional Packagesand a-la-cartechannelstoo. 5.6 You acknowledgeand agree that the Contentprovidedby Us as part of the Serviceis being suppliedby other partiesand availabilityof Contentis outsideOur control. 5.7 We reservethe right to refrainfrom providingto You any Contentin the interestof national securityor in the event of emergency/ war or similarsituationor if the Contentis anti-national, promotespolitical/ religiouspropaganda,is againstpublicpolicy,is bannedor restrictedfrom being distributedunder any applicableLaw or We otherwisedeterminethat it is objectionableor obsceneor is derogatoryto any personor class of persons,hurts the religioussentimentsof any religiousgroup or infringesthe privacyrights of any individual(s)or is not in the interestof Our subscribersor the generalpublic. 6. SHOWCASEEVENTS 6.1 The SubscriptionContractdoes not authoriseYou to receiveany ShowcaseEvents automatically.If You subscribeto any ShowcaseEvents,such subscriptionwill be subjectto the terms specifiedby Us from time to time. 6.2 If Your Subscriptionhas been deactivatedor cancelled,You are not eligibleto subscribeto or watch a ShowcaseEvent. To subscribeto a ShowcaseEvent, You must have the Minimum AccountBalance. 6.3 ShowcaseEventsmust be subscribedto and cancelledas per the time limits specifiedby Us from time to time. For recordingof ShowcaseEventson Your PVR, kindlyrefer to the Showcase viewingand recordingFAQs on the Tata Sky website(www.tatasky.com). 6.4 Once the ShowcaseEvent has commenced,You will not be entitledto cancel it and no refund will be given. 7. INSTALLATION 7.1 Installationwill take place at a mutuallyconvenienttime and We will make reasonableefforts to arrangefor an Engineerto performInstallationon the time and date requestedby You. 7.2 Prior to schedulingthe Installation,You need to obtainthe necessarypermission(s)/ authorisation(s)requiredfor installationat the Addressincludingthe requisitepermission(s)/ authorisation(s)to access any common(or third party) propertyfor the purpose.You shall be solely responsiblefor resolving/ addressingany and all third party objectionsto the Installation at the Address.You must ensurethat We can safely access the Addressand any common(or third party) propertyand carry out the installationin a safe and peacefulmanner.Installationat the Addressis subjectto Your fulfillmentof the requirementsof this clause. 7.3 If You are a residentof a Multi DwellingUnit (MDU),You need to give Your consentas stated in the InstallationWork Order. 7.4 Installationat the Addresswill be carriedout only in the presenceof You or Your Authorised Representative.We may requireYou to furnisha copy of valid age and addressvia a photo identificationproof (i.e. Voter ID, RationCard, Passport,Driver'sLicense)at the time of Installation. 7.5 You will be chargedfor all servicesrelatingto Installationsat Our prevailingrate schedule. Such chargeswill be debitedto Your SubscriberAccount. 7.6 By fixing the date and time of Installationand submittinga signedInstallationWork Order, You indicatethat You agree with the drilling,cablingand other servicesinvolvedin the Installation. 7.7 You are responsiblefor the cost of any authorizedthird-partyservicesand materialsthat may be necessaryin connectionwith the Installation(for example,plumberor electrician).We will informYou in advanceif those servicesare required.We are not responsiblefor actionsof any such third party. 7.8 We reservethe right to chargeYou and debit Your SubscriberAccountif the Engineerhas visitedand the Installationhas not taken place because:(i) any necessarypermission(s)/ authorisation(s)have not been obtainedor are withdrawn;or (ii) You or Your Authorised Representativeare not presentat the appointedtime; or (iii) You have failed to furnisha valid age and addressphoto identificationas required;or (iv) of a lack of authorisedthird-partyservices and materialsrequiredfor Installation;or (v) of any other force majeureevent. 7.9 In the event You wish to changethe InstallationAddress,or reschedulethe installationtime, You will informUs by contactingthe Helplineat least forty-eight(48) hours prior to the scheduledInstallation. 7.10 We shall not be liable to You in any mannerwhatsoeverif the Installationhas not been performedor cannotbe performedbecause:(i) any necessarypermission(s)/authorisation(s)have not been obtainedor are withdrawn;or (ii) You or Your AuthorisedRepresentativeare not present at the appointedtime; or (iii) You have failed to furnisha valid age and addressphoto identificationproof if required;or (iv) of a lack of authorisedthird-partyservicesand materials requiredfor Installation;or (v) of any other force majeureevent. 7.11 We will consultwith You on mattersregardingInstallation.However,consideringour expertisein this matter,we shall be the decisionmakingauthorityon all Installationmatters. 7.12 We shall not be responsibleor liable to You for interruption,disruption,deactivationof Serviceafter Installationon accountof any force majeureevent. 8. RELOCATIONTO NEWADDRESS 8.1 If You want to relocatethe Serviceto a new Address,You must notify Us immediatelyand book a RelocationWork Order requestgivingUs details of the new address.You will be then be advisedby Us on the procedureand the chargesapplicablefor the relocation.We cannot guaranteethat the Installationcan be performedor that You will be able to receivethe Serviceat the new Address.Installationat the new Addresswill be carriedout only in Your or Your AuthorisedRepresentative'spresence. 8.2 We reservethe right to deactivatethe Servicein case the Tata Sky hardwareis movedfrom the Addressand installedat an alternativeaddresswithoutOur expressauthorisation. 8.3 Installationat a new Addresswill be subjectto Your fulfillmentof the conditionslaid down for Installation. 9. PRICING,BILLINGPROCESSANDPAYMENTS 9.1 You will be requiredto pay for the Installation,Activationand Subscriptionserviceson a pre- paid basis, unless otherwiseinformedby Us. 9.2 All paymentsdue to Us will be debitedthroughYour SubscriberAccounton a daily basis for monthlysubscriptionsand in advancefor Long DurationSubscriptions,unless otherwise informed by Us. Any Day-partswill be treatedas a full Day for purposesof SubscriptionFee billing.Pleaserefer to the Helpdeskor www.tatasky.comfor terms applicablefor Long Duration Subscriptions. 9.3 By signingthe InstallationWork Order, You are authorisingUs to automaticallychargeYour SubscriberAccountfor the SubscriptionFee and for any other paymentsor chargesincurredby You on the due date for such amounts. 9.4 We reservethe right to vary the prices for the Servicefrom time to time. Pleaserefer to the Helpdeskor www.tatasky.comfor currentpricinginformationand for other information regardingthe Service. 9.5 The Servicewill be made availableto You duringthe Grace Period.Prior to the expiryof any applicableGrace Period,You will be requiredto maintaina MinimumAccountBalancein Your SubscriberAccount. 9.6 To activatethe Service,You need to purchasean Activationvoucher. 9.7 You may increaseYour AccountBalanceby using RechargeVouchersor by any other paymentmethod,as notifiedto You by Us. Your AccountBalanceis non-transferable. 9.8 Activationvoucherand RechargeVouchersare not valid after the applicableexpirydate. Activationvoucherchargesare non-refundable.Activationvouchercan be used only once. Once consumedon a SubscriberAccountthe Activationvoucheris non-transferableand once cancelled cannotbe re-used.One Activationvouchercan be used for activatingone Tata Sky connection only notwithstandinganythingcontainedin any part of this agreement,Tata Sky reservesthe right to charge,at any time, and in any mannerwhatsoever,any additionalsubscription, activation, installationand/or any other chargesand/or fees in connectionwith the activation and/or provision of the Serviceor in connectionwith any upgradesofferedfrom time to time. We will providethe ServiceprovidedYou have paid for the Service.For details pleaserefer www.tatasky.comThe Tata Sky hardwarewill be installedat the Addresssubjectto You or Your Authorised Representativepresentingthe requisiteActivationvoucheras registeredwith Us in the InstallationWork Order. 9.9 Unlessotherwisespecifiedby Us, You are responsibleand liable for paymentof all taxes, duties,levies and chargesimposedby or under any Law in connectionwith the Service. 9.10 Withoutprejudiceto Our right to deactivateand cancel the Service,We reservethe right to chargeinterestat 18% per annumor the maximumrate permittedby Law on any past / current due amounts. 9.11 You shall be entitledto only those discounts,creditsor refundsas expresslyauthorisedby Us. 10. TATASKY HARDWARE 10.1 Post Installation,We do not assurethat the Tata Sky hardwarewill be fault free and any externaldamageor tamperingwith the same is Your responsibility. 10.2 You must keep Tata Sky hardwarein good and useableconditionat all times (fair wear and tear excepted)until returnedto or collectedby Us. 10.3 You agree that We may, at any time after deactivationof the Service,retrievethe Tata Sky hardwarefrom the Address. 10.4 Only We can authorisethe installation,retrieval,repair or maintenanceof the Tata Sky hardware. 10.5 You must not removeany markingthat identifiesthe Tata Sky hardwareas belongingto Us. 10.6 All Tata Sky hardwarewill at all times remainthe propertyof Tata Sky and ownership cannotbe transferred.The Tata Sky hardwarecannotbe movedfrom the AddresswithoutOur prior writtenconsent,for any purposewhatsoever. 10.7 You acknowledgethat the Tata Sky hardwarehas been providedto you on an entrustment basis, withoutany consideration,only to avail of the Serviceduringthe validityof the SubscriptionContract.As the Tata sky hardwarehas been providedon entrustmentbasis, it cannotbe construedthat any rights in the Tata Sky hardwareor otherwiseof whatsoevernature has been transferredto You by Us. We reservethe right to repossessthe Tata Sky hardware and/or claimdamagesfrom you for any loss or unauthorizeduse or damageto the Tata Sky hardwareor if the Tata Sky hardwareis stolen duringthe periodit has been providedto You on an entrustmentbasis or in the event of Your failure to return the Tata Sky hardwareimmediately upon cancellationof Your Service. 10.8Wemayfromtimetotime,foranyreason,replacetheTataSkyhardwareoranycomponent thereof.In suchcases,YouwillcooperatewithUs in thereplacementof theTataSkyhardwareor any componentthereof.We will notify You of the details for the processof replacingthe Tata Sky hardwareor any componentthereof. 10.9 You must not take the Digicardout of the Digicomp.You must not allowanyoneelse to otherwisetamperwith or use the Tata Sky hardwarein any mannerWe do not specifically authorise. 10.10 Each Digicardis compatiblewith only one Digicomp,and cannotbe used on any other Digicomp. 10.11 If You transferthe Tata Sky hardwarewithoutOur prior writtenconsentWe reservethe right to cancel the Servicesand/or terminatethe SubscriptionContractwithoutprejudiceto our right to obtainnecessaryreliefs/claimdamagesfrom You in accordancewith law. 10.12 In order to receivean uninterruptedService,You must keep Your Digicardin the Digicomp and the Digicompmust be connectedto a main power supplyand minidishand kept at the standbymode when not in use. 10.13 If required,Tata Sky on its sole discretionshall updatethe softwarein the Digicompby sendingsignalsto the Digicomp. 10.14 Tata Sky will deactivatethe Digicardif it is necessaryto protectthe securityof Our system or any other part of the Serviceor if We believeYou are using the Digicardin ways whichare not authorised,or whereWe otherwisebelieveit is reasonableto do so. 10.15 You shall use the Tata Sky hardwareonly in the mannerprescribedin this Subscription Contract.You cannotuse the Tata Sky hardwarein any manneror for any purposenot specificallyprescribedherein. 10.16 You must not allowany other personor entity to use the Tata Sky hardwarein any manner and for any purposewhatsoever. 11. ACCESSTO SUBSCRIBERACCOUNT 11.1 You agree to providetrue, accurate,currentand completeinformationabout Yourselfand promptlyupdateYour contactinformation. 11.2 Calls from Your RegisteredTelephoneNumberwill be identifiedby the Helplinehowever identificationverificationmay be sought. 11.3 In the event calls are not from the RegisteredTelephoneNumber,You will be asked for identificationverificationin accordancewith a verificationprocess. 11.4YouareresponsibleformaintainingtheconfidentialityofYourSubscriberIDandYourMy TataSkyaccountandarefullyresponsibleforall activitiesthatoccurrelatingto YourSubscriber ID. 11.5 You are responsiblefor all activitiesthat take place under Your SubscriptionAccountand Your My Tata Sky account,includingany activitieswhichresult from calls made from the RegisteredTelephoneNumberand all activitiesof Your Authorised Representative. 11.6 Your AccountStatementwill be updatedon a periodicbasis & can be accessedanytimeon our websitewww.mytatasky.com. Accountstatementsfor the previoussix monthsshall also be availablefree of cost on www.mytatasky.com. 11.7 We may providealternativeways for You to access Your SubscriberAccount,whichshall be notifiedto You from time to time. 11.8 It is Tata Sky's policyto provideYou with first class servicein all mattersrelatingto the provisionof the Service.In order to achievethis, You consentto the monitoringand recordingof Your telephonecalls to the Helplineto ensurethat all such calls are handledexpeditiously, efficientlyand with courtesy. 12. DEACTIVATIONANDCANCELLATION 12.1 Your Servicewill be deactivatedby Us if (a) You fail to maintaina MinimumAccountBalanceat the end of the Grace Period;or (b) You requestfor deactivationof the Servicein accordancewith law 12.2Youcanrequestforcancellationof theServiceviaanyof themodesmadeavailablebyUs toYouforcancellationof theService.Uponcancellationof theServicebyUs,theSubscription Contractshall stand automaticallyterminatedfrom the date of cancellation. 12.3 We reservethe right to deactivateor cancel Your Serviceif at any time any license, permissionor authorisationnecessaryfor Us to operatethe Service(includingOur DTH license) is revokedor suspended. 12.4 We may cancel Your Serviceat any time if, in Our sole discretion,We determinethat You: (a) are in breachof any provisionof the SubscriptionContract; (b) have acted in a mannerthat is inappropriate; (c) copy, redistribute,relay, re-broadcast,or transmitthe Serviceand/or recordingsmade via Your PVR in an unauthorisedmanneror otherwiseallowthe interceptionof the Serviceand/or recordingsmade via Your PVR by any equipmentwhichwouldallowfor its distributionor redistributionfrom the Addressto any neighbouringpremises,cable operatoror any other person or entity or We suspectthat You are copying,redistributing,relaying,re-broadcasting,or transmittingthe Serviceand/or recordingsmade via Your PVR in an unauthorisedmanneror otherwiseallowingthe interceptionof the Serviceand/or recordingsmade via Your PVR by any equipmentwhichwouldallowfor its distributionor redistributionfrom the Addressto any neighbouringpremises,cable operatoror any other personor entity. (d) permit or allowthe viewingof Contentcertifiedfor adult viewingby minor/s; (e) use the Serviceor the Tata Sky hardwareor relatedfacilitiesfor transmittingobjectionable content,messagesor communicationsor for anti-nationalactivities; (f) sell or make any chargefor the viewingof the Serviceand/or any recordingsincludingthose made via Your PVR; (g) show or permit the viewingof the Serviceand/or any recordingsincludingthose made via Your PVR in publicto an audience,even if no chargeis made; (h) use in any mannerwhatsoeverany of Our trademarks;or (i) the any Tata Sky hardwareprovidedto You under this SubscriptionContractis found outside the territoryof India; or in the possessionof any third person/ entity other than Your Authorised Representative;or is being used in a manneror for a purposenot prescribed,authorisedor permittedhereunder. 12.5 Any deactivationor cancellationof the Servicehereunderwill be appliedto all Digicardsin all Digicompscoveredunder Your SubscriberAccount. 12.6 Any deactivationor cancellationof the Serviceshall be effectedby deactivationor cancellationof the Digicard. 12.7 In case of cancellation,You will forfeit any availablebalancein Your SubscriberAccount. 12.8 In case of a deactivation,We reservethe right to Cancelthe Service, In case of a cancellation,the SubscriptionContractshall stand automaticallyterminatedfrom the date of cancellation. 12.9 Upon terminationof the SubscriptionContract,the Terms and Conditionswhichby their natureare intendedto survivethe terminationof the SubscriptionContractwill continueto apply after the term of the SubscriptionContractends. 12.10 If You breachthe provisionsof this SubscriptionContractYou agree that: (a) We or any affectedparty may prosecuteviolationsof the foregoingagainstYou and other responsiblepartiesin any court of competentjurisdictionand under any applicablelaws; (b)WemaypreventYoufromcarryingonanysuchunauthorisedactivitiesbyanymeans availableunderapplicablelaw,includingpreventingYoufromreceivingtheService;and (c) for any act committedby You in relationto the Serviceamountingto an offenceunder copyrightand / or any other law, You shall pay Us such amount(s)as directedby Us whichshall not be less than RupeesFive ThousandOnly for every day duringwhichsuch offence/scontinue in respectof each offence.We shall also be entitledto take such actionas We deemappropriate to curb such acts, includingdeactivationand / or cancellationof Your Serviceand avail of other civil and criminalremediesas providedunder the law. 13. ANTI-PIRACYMEASURES 13.1 Notwithstandinganythingcontainedin this SubscriptionContract,We shall be entitled,at all times, to employsuch measuresfor the detectionof piracyand/or other unlawfulactivitieswith respectto the Serviceas We deemfit, includingbut not limitedto, fingerprintingor any other mechanismor systemdeployedby Us and / or third partiesauthorisedby Us for the purpose. 13.2 Your usage of the Servicesshall be closelymonitoredfor activitiesresultingin a breachof the terms of this contractand / or the intellectualpropertyrights of any party and / or violationof any law. In the event of a suspicion/ detectionof misuseby You of the Service,We shall be entitledto take such actionas We deemappropriateto curb such misuse,includingdeactivation and / or cancellationof Your Serviceand other civil and criminalsanctionsas providedunder the law. 13.3 We shall not be liable to You for any bona fide action(includingdeactivationand / or cancellation)taken by Us to protectthe intellectualpropertyrights of any party and / or check other unlawfulactivitiesin relationto the Service,even if such actionis based on information (whethergeneratedby Us or providedto Us by authorisedthird party/ies)whichis later provedto be incorrect. 14. REACTIVATION 14.1 We reservethe right to reactivateany deactivatedSubscriberAccountin Our sole discretion. 14.2 On reactivationupon recharge,the SubscriptionFee for any viewingduringthe Grace Periodwill be chargedto and debitedfrom Your SubscriberAccount. 14.3 We reservethe right to chargeany activation,installation,upgrade,or handlingchargesor fees upon such reactivation 15. MAINTENANCEOF TATASKY HARDWARE 15.1 Tata Sky, will not be responsiblefor maintenanceof Tata Sky hardware (a) subjectedto any installationor repair or maintenanceor other work by any personother than an authorizedInstallationby an Engineer; (b) faults due to exposureto adverseenvironmentalconditionsincludingexcessivemoistureand excessivetemperatures; (c) accidentalor deliberatedamageto the Tata Sky hardwareby anyone; (d)anydefectintheTataSkyhardwareduetoanyunauthorizedorimproperuse,replacement, removal,modification,alteration,tampering,negligenceorfailuretofollowOurinstructionsas set outin theTataSkySubscriptionContract,anyuserguidesauthorizedbyTataSkyandother materialsauthorizedby Tata Sky whichare providedto You from time to time; (e) damageto the Tata Sky hardwareon accountof force majeure; (f) Tata Sky hardwareon whichthe serial numberor other appliedand identifyinglabels have been removed,defacedor alteredor cosmeticdamage; (g) Installationfor any parts providedor servicesrenderedby any third party duringor after the Installationprocess; (h) damageor faults arisingdue to defectsor faults in the propertyat the Addressof the Installation; (i) damagearisingto Your propertyat the Addressof Installationwhichis causedby an act of omission,commissionor negligenceby You or any other third party serviceprovider; (j) Tata Sky hardwarein case the Tata Sky hardwareis movedfrom the Addressby an unauthorizedperson; (k) Cosmeticfailures(bezels,top covers,mechanicaldamageto the Tata Sky hardware); (l) Liquiddamageto the Tata Sky hardwareincludingcontaminationor corrosion; (m) Infestationor contaminationby insectsor animals;and/or (n) in any other case of breachof this SubscriptionContracteven if not coveredunder the situationsenumeratedabove. 15.2 In the event of relocation,Tata Sky shall bear no responsibilityfor maintenanceof the Tata Sky hardwarefrom the date of requestfor relocationtill the date of Installationat the new Addressuntil paymentof relocationcharges,whichshall be communicatedto You prior to the relocation. 15.3 We reservethe right to chargefor a servicecall by an Engineerand resultingrepair or replacementof Tata Sky hardware,if any in case of occurrenceof any event as stated in 15.1 above. 15.4 To report a fault, You may call the Helplineor contactUs by any other methodthat we providefrom time to time. 15.5 Exceptas expresslystated in this SubscriptionContract,We make no warrantyor representation,either expressor implied,regardingany Installationor Tata Sky hardwareor the Service.All warrantiesor representations,includingimpliedwarrantiesof merchantabilityand fitness for a particularpurpose,title and non-infringement,are disclaimed. 16. LIMITATIONSON LIABILITY 16.1 We are not liable to You for any damageto propertyor personthat may take place duringor in connectionwith any Installationsand Your use of the Tata Sky hardware. 16.2 We are not liable to You for any act or omissionon Your part. 16.3WearenotresponsibleforanyconsequentialorindirectdamagesorlossescausedtoYouor to Yourpropertyonaccountof theTataSkyhardware,Service,or anyInstallation,whetherbased on Our negligenceor otherwise.We are not responsiblefor loss or corruptionof any data recordedby You on Your PVR, whichfor technologicalreasonsis beyondOur control. Regardlessof the cause, Our total liabilityfor any proven direct damagesor losses to You and anyoneelse will in no event exceedthe amountthat You have paid to Us for the Serviceduringthe six (6) monthperiodimmediatelyprior to the specific event that gave rise to such damageor loss. 16.4 We reservethe right, withoutany liabilitywhatsoeverto You, to interrupt,suspend, deactivate,cancel,modifyor refuseto providethe Serviceor any part of the Service,(i) if We determine,in Our discretion,it is necessaryunder any Law; (ii) due to a failureor degradationof any facilities,equipmentor systemsused to providethe Service;(iii) to combatany acts of piracy, fraud or misuseof the Service;(iv) due to any act beyondOur control;and (v) for any legitimatebusinesspurpose.In the event of an interruption,suspensionor deactivationof the Service,We may, in Our discretion,reactivatethe Servicesubjectto any conditionsthat We may requirefrom time to time. 16.5 You shall indemnifyand hold harmlessUs, Our affiliates,contractors,distributorsand the respectiveofficers,employeesand agents of the foregoingagainstany and all claims,lawsuits, demands,actions,costs, liabilities,judgments,losses,damagesand expenses(includinglegal expensesof a lawyer)whicharise out of or relate to any acts or omissionsby You, includingany breachby You of the SubscriptionContractor the use or misuseof the Serviceby You or anyone using Your SubscriberAccount.Tata Sky shall not be liable if You or Your Authorised Representativelose / damagethe Activationvoucherand/or the RechargeVoucheror if the Activationvoucherand/or the RechargeVoucheris stolen or if the Activationvoucherand/or the RechargeVoucheris not consumedbeforethe expirydate. 17. DATAPROTECTION Tata Sky values Subscribers'privacy.The personaldata providedby You in the InstallationWork Order and/or over the Helplineand/or on My Tata Sky and/or by any other methodthat we provide from time to time will be kept secureand will be used only by Tata Sky/ Tata Sky authorizedagenciesto make contactwith You for relevantinformationabout Our products, servicesand offers and for marketresearchpurposes.We may share the personaldata provided by You with legal and regulatoryauthoritiesor as otherwiserequiredby law. We may also use or share group viewingpatternsof Our Subscriberbase with governmentagencies,if requiredby law, or for the purposesof productdevelopment,research,strategic,financialor other business decisions. 18. CHANGEIN THE TERMSANDCONDITIONSOF THE SUBSCRIPTIONCONTRACT Basedon regulatory,commercial,consumerrelatedor other factors,the Terms and conditionsof this SubscriptionContractare liable to be modified/ revisedat any point of time by Us without any separatenotice to You. The revisedSubscriptionContractshall be notifiedon the Tata Sky websitei.e. www.tatasky.com,as and when any revisionis applicable.You are advisedto kindly refer to the websitefor the latest versionapplicableat any point of time. 19. GOVERNINGLAWANDJURISDICTION 19.1 This SubscriptionContractwill be governedand construedunder the laws of India. 19.2 The Servicebeing of an all India nature,You agree that the courts at New Delhi will have exclusivejurisdictionover all disputes,differences,claims,actionsand proceedingspertainingto this SubscriptionContract. 20. NOTICES 20.1 By You: Must be in writingand addressedto CustomerOperations,Tata Sky Limited,at its registeredaddressor otherwiseas specifiedby the Helpdesk. 20.2 By Us: You agree that the notificationsprovidedby the Helpdesk,Alert, in Your Account Statementor any other methodspecifiedby the Helpdeskwill be sufficientand adequatenotice. 21. MISCELLANEOUS 21.1 This SubscriptionContractcontainsthe entire agreementbetweenthe partieswith respectto the subjectmatter hereof and supersedesall prior agreementsor understandings,writtenor oral, with respectto the subjectmatter hereinexcept with respectto subscriptioncontract(s)separately enteredinto by You with Us in respectof the Servicepertainingto Digicompspurchasedby You whetherprior or subsequentto enteringinto this SubscriptionContract. 21.2 No failureto exerciseand no delay in exercisingany right, power or remedyunder this SubscriptionContractwill operateas a waiver.Nor will any single or partial exerciseof any right, power or remedyprecludeany other or furtherexerciseof that or any other right, power or remedy. 21.3AnyprovisionofthisSubscriptionContractwhichisillegal,voidorunenforceablewillbe ineffectiveto the extentonly of any such provisionbeingheld to be illegal,void or unenforceable withoutinvalidatingthe remainingprovisions.