Teresa HarveyAssistant Information Officer for Family Information Service

Cardiffdizzyclamityjane@gmail.com - 07523274222

My career to date has been predominately, in the Customer Service industry. I started in Retail, concessionmanagement and onto assistant floating manager, home based supervisor to a bigger team and then went ontoNHS and Vale of Glamorgan Council. My main aim in life is to help others from selling an outfit to supportingclients in any way possible, always giving them the best service they deserve. Apart from the last employment,the previous 3 position where convenient for me bringing up my family. It's now my time to concentrate on mycareer, back in Retail where my strengths lie. This is also evident in me going back to Schooling and receivinga Higher Certificate in Social Media Studies and graduating from University.

WORK EXPERIENCE

Assistant Information Officer for Family Information ServiceVale of Glamorgan Council - Barry - March 2008 to December 2014

Promoting the service to all families in the Vale of Glamorgan. Assisting the manager in all aspects of the team,the team plan and promotion. Taking the lead on Outreach events and visits promoting the service. Whenmanager is on leave or holidays taking charge of the team. Helping with all training needs for the team andgeneral organisation of wellbeing and support for the team and the clients.

Assistant to the Head of YearVale of Glamorgan Council, St Cyres School - Penarth - October 2004 to March 2008

10/11All secretarial duties. Smooth running of the year, main areas organising induction days, trips, maintaining headof years diary. Management of pupil files, liaison with parents. Assist in monitoring unauthorised absencesand punctuality. Planning, development, design, organisation and monitoring of support systems/procedures/policies. Working in close partnership with outside agencies, sometimes with delicate issues.

Nurse Bank CoordinatorCardiff and Vale NHS - Llandough - December 2001 to October 2004

The main area I worked in was the nurse bank office, successfully negotiated with nursing agencies to fillshifts within 5 hospitals. Recruiting and using bank staff to fill the vacancies on wards. Prepared invoices,presentations and reports for the finance department. Working, as part of a team, within a very busy sometimesstressful office.

Nursing AuxillaryCardiff and Vale NHS - Llandough - April 1998 to December 2001

Providing an excellent service to the patient maintaining high standards of care in all areas. Dealing with verystressful situations. Dealing with confidential material. Working in partnership with doctors and ward managers.Dealing with telephone enquiries. Making sure patients that have had surgery have the correct paperwork.Doing observations, checking blood readouts, working as a team

Bally Shoes SupervisorHouse of Fraser - Cardiff - March 1995 to April 1998

Bally Shoes Concession, Supervisor.

Customer ordering, complaints, stock replenishment, selling, cash control and promoting the service. Alsoworking as a floating Assistant Manager, going to Stores around the South West covering managers. Stafftraining, recruitment, order and control stock.

Sales Supervisor Principles for Men Principles for Men Concession, Sales AssistantMens Retail - Cardiff - February 1992 to March 1995

Selling products to customers trying to obtain multiple sales (commission based), window dressing, using thetill and cashing up making sure all it all balanced. Doing deliveries.

Concession ManagerTop Man Retail - Cardiff - December 1990 to September 1991

Concession Manager. Staff training, stock replenishment, customer orders, customer complaints,computerised computer system, Window display and customer service and serving.Concession closed due to building refit, never reopened. Had my second child

Sales AssistantSnob - Ladies Retail - Cardiff - September 1984 to March 1989

Sales assistant, using the till, changing room assistant, serving and customer service and stock replenishment.Left to have first child

Saturday Sales AssistantOxford Street London - London - June 1982 to August 1984

using the till, changing room assistant, serving and customer service and stock replenishment. Later promotedto Saturday supervisor. Moved to Sully, Cardiff

EDUCATION

Higher National CertificateUniversity of South Wales - South Wales, UK2013 to April 2014

Word ProcessingVauxhall College - London1983 to 1984

Child developmentBishop Thomas Grant RC School - London1979 to 1983

LINKS

https://www.linkedin.com/pub/teresa-harvey/a9/22a/585

ADDITIONAL INFORMATION

CORE SKILLSCommunication: My ability to communicate effectively in many different situations, accommodating to theaudiences with differing cultural backgrounds, English fluency levels and abilities.Listening: I'm a good listener and pay attention to what someone is saying.

Problem Solving: Very good at problem solving as I enjoy a challenge and colleagues and family say I'm a dogwith a bone and never give up until I've completed anything.Teamwork: I'm a team player and understand there is no 'I' in team. However I am happy working on my owninitiative.