tender notice - employees' state insurance...websites only and not in print media. bidders...

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51-A-12-12-HW-AMC-ITES-2016 Dated: 03/06/2019

Tender Notice

INVITATION OF E-TENDER FOR ANNUAL MAINTENANCE CONTRACT (AMC)

OF SERVERS, COMPUTERS, PRINTERS, PROJECTOR ITEMS, UPSs, VOIPs

LAN, & OTHER ITEMS

1) The Regional Office, E.S.I.C. Tamilnadu invites online tender from eligible,

reputed, and bonafide maintenance providers / agencies capable of providing

annual maintenance services for COMPUTERS & OTHER PERIPHERALS for

onsite maintenance of aforesaid items for its various offices, Hospitals,

Dispensaries located in the State of Tamilnadu for a period of ONE YEAR.

2) The tender document can be downloaded from https://www.esic.nic.in/tenders,

Central Public Procurement Portal: https://eprocure.gov.in/eprocure/app from

03/06/2019 to 03/07/2019 till 12.00 Noon.

3) The interested bidders may submit the tender through online at e-procurement

portal https://eprocure.gov.in/eprocure/app in double bid system in the

prescribed proforma. Tenders are to be submitted online only through e-

procurement portal. All the supportive documents shall also be required to be

submitted physically along with Earnest Money Deposit (EMD).

4) The documents may be submitted by eligible bidders in the document downloaded

from the website along with Earnest Money Deposit of Rs.3,00,000/- (Rupees

Three lakhs only) in the form of a Demand Draft / Pay Order in favour of “E.S.I.

Fund Account No.1” payable at Chennai, in a separate envelope marked “EMD for

AMC of COMPUTERS, PRINTERS, PROJECTOR ITEMS, UPSs, LAN, &other

IT Equipment(s)”.

5) Bidders are requested to submit all inclusive rates as per Appendix-III.

6) The List of Locations is given in Appendix-V.

IÉäjÉÒªÉEòÉªÉÉÇ±ÉªÉ (iÉÊ¨É±ÉxÉÉbÖ÷)

REGIONAL OFFICE (TAMILNADU)

Eò¨ÉÇSÉÉ®úÒ ®úÉVªÉ ¤ÉÒ¨ÉÉ ÊxÉMÉ¨É

EMPLOYEES’ STATE INSURANCE CORPORATION

143,º]õÍ±ÉMÉ ®úÉäb÷, SÉäzÉè-600 034. 143, STERLING ROAD, CHENNAI-600 034.

nÚù®ú¦ÉÉ¹É Phone : 28306300 (100 lines)

¡èòCºÉFax : 28238559

<Ç ¨Éä±ÉEmail : [email protected] ´Éä¤ÉºÉÉ<]õWebsite: www.esic.nic.in

http://www.esic.nic.in/

https://eprocure.gov.in/eprocure/app

https://eprocure.gov.in/eprocure/app

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7) For all practical purposes, the e-tender shall be considered for evaluation, however

in case of any dispute, the physical documents would be scrutinized.

8) In addition to e-Tender which has to be filed online, the bidders also shall be

required to file hard copies of Tender documents(separate covers for Technical

and Financial Bid) as mentioned in the tender document which should be

submitted with covering letter in a sealed envelope duly super scribed with the

words “Tender for AMC of SERVERS, COMPUTERS, PRINTERS, UPSs, VOIPs,

LAN, NETWORK SWITCHES & Other ITEMS”. The sealed cover containing the

Technical and Financial Bids should be dropped in the Tender Box kept at Ground

Floor, E.S.I. Corporation, Regional Office, No.143, Sterling Road, Chennai-600

034 along with a separate cover containing EMD as mentioned in Sl.No.4 above

latest by 14.00 Hours on 03/07/2019 which will be opened at 15.00 Hours on

04/07/2019. Financial bids in respect of the bidders who fulfill the eligibility

qualifications in the Technical Bid and records as per para 8.16 in the tender shall

only be considered for evaluation.

9) If any information furnished by the applicant is found to be false at any stage, the

application shall be cancelled and applicant shall be liable to be debarred from

tender.

10) E.S.I.C. reserves the right to reject any or all applications without assigning any

reason.

11) Only the applications complete in all respects will be considered for evaluation.

12) Any amendment/ any corrigendum to this tender will be published on the above

websites only and not in print media. Bidders should regularly visit the above

websites to keep themselves updated.

Chennai Additional Commissioner &

Regional Director Date :03/06/2019 E.S.I.Corporation,

Regional Office, Chennai

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TENDER DOCUMENT

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Appendix-I

GENERAL TERMS AND CONDITIONS OF CONTRACT

1. Delivery of Tender

The e-tender to be filled online on e-procurement portal as per prescribed

format after which the relevant supporting documents, including Forms 'A', 'B', 'C'

of Appendix-IV duly filled in, and the Appendices duly completed and signed in each page

should be submitted along with crossed Demand Drafts/Pay Order of Rs.3,00,000/-

(Rupees Three lakhs only) towards refundable / adjustable Earnest Money Deposit in

favour of “ESI Fund A/c No. 1” payable at Chennai. The bid documents(Separate covers

for Technical and financial bid) should be submitted in sealed cover and addressed to the

Additional Commissioner &Regional Director and dropped in the Tender Box kept at

Ground Floor, E.S.I. Corporation, Regional Office, No.143, Sterling Road,Chennai-600

034. The top of the envelope should contain the following superscription.

"Tender for AMC of Servers, Computers, Printers, UPSs, VOIPs, LAN, & Other

Items to be opened on date 04/07/2019 at 15.00 Hrs."

Incomplete bids are liable for rejection. ESIC reserves the right to reject any tender

without assigning any reason. Only one bid should be enclosed in one envelope.

2. Last Date and Time for Receipt of the Tender

Online submission in the e-procurement portal can be made till 12.00 Noon

on 03/07/2019. Submission of physical copy of theTender Documents alongwith EMD

and supporting documents should be done on or before 03/07/2019; 14:00Hrsin the tender

box kept in the Ground Floor at ESIC, Regional Office, Chennai. In the event of the said

date of opening of the tender being declared a closed holiday for Govt. Offices/ESIC; the

date of receipt and opening of the tender(s) will be the next working day at the same time

& place. Late tenders will be summarily rejected.

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2a. Prebid Meeting

Prebid meeting will be held at the E.S.I. CORPORATION, Regional

Office, Chennai-34 on 14/06/2019 at 3.00 P.M. In the event of the said date being

declared a closed holiday for Govt. Offices/ESIC; the prebid meeting will be the next

working day at the same time & place.The representative authorized(Authorisation letter)

by the bidder shall be present and sign the register evidencing their attendance.

3. Opening of Tender

ESIC will open all eligible bids at 15.00 Hrs. on 04/07/2019 in the presence of

bidders' representatives who may choose to attend the 'tender opening' at the following

location:

ESI Corporation, Regional Office, TamilNadu Region,Panchdeep Bhawan, 143, Sterling Road, Chennai-600 034

The representative authorized by the bidder shall be present and sign the register

evidencing their attendance. ESIC shall not be held responsible in any manner

whatsoever in case the bidder or his representative fails to sign in the register

provided for this purpose. A person not signing as above shall be deemed to have

chosen not have attended the meeting and shall be dealt with accordingly.

If the delay shall have arisen from any cause, such as strikes, lockouts, fire

accidents, riots etc, which the ESIC may admit as reasonable ground for further time, it

may allow such additional time required by circumstances of the case only for extending

the opening. The ESIC may also change or extend the date and time of opening of

the tender without assigning any reason whatsoever.

ESIC reserves the right for accepting the whole or any part of the tender without

assigning any reason to the bidder.

4. Special Instructions i. Rates quoted should be in Indian Currency and should be inclusive of all charges such

as G.S.T., etc. as applicable and should be shown separately for each item of work and

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should be marked 'NIL' if not being charged separately. Any ambiguous quote on these

accounts shall render the tender liable to be rejected. Tenders not complete in all

respect are liable to be rejected. The bid may be submitted on firm rate basis.

ii. The bidder shall, wherever called upon to do so, give full information with reference to

the services in hand and shall permit the Additional Commissioner and Regional

Director or any other officer nominated by him to inspect the premises of the tenderer /

client at all reasonable times and shall give full assistance and information as may be

required by him in connection with the contract.

5. Signing of Tender

The tender will be liable to be rejected in case complete information is not given

therein, individuals signing tender or other documents connected with the contract must

specify as to whether he is signing as:

i) 'Sole Proprietor' of the firm or his Attorney.

ii) 'Registered Active Partner' of the firm or his Attorney.

iii) For the firm 'Per Procreation'

In case of Vendor registered under the Companies Act (new as well as old) and

firms registered under the Indian Partnership Act, the person signing must clearly

indicate his capacity in which he is signing (e.g. Secretary, Manager, and Partner

etc.). In case it is being signed by an attorney or representative the signatory shall

produce a copy of the documents empowering him to sign, if called upon to do so.

6. Key Deliverables:

ESIC intends to obtain the Annual Maintenance services from reputed and experienced

services under AMC include the following key deliverables:

a) Call Management Services- Receipt, recording and attending of calls.

b) Desktops and Peripherals Management Services- Hardware/Software servicing / maintenance in condition.

c) Servers Management Services- Hardware / Software servicing / maintenance in condition.

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d) Printer Management services -Hardware / Software servicing / maintenance in condition.

e) Earthing Management Services- Maintenance and repair of existing earthing and to

keep the readings within the permissible limits.

f) Network Management Services- Switches(POE/NPOE)/Distributers/Patch panels/LAN Cables/Hardware/ Software servicing /configuration/ maintenance in condition.

g) Preventive and Proactive Maintenance of Equipments- Routine checks and maintenance of IT Assets (Cable dressing for the items in the Network Rack if needed).

h) UPS Management Services- Maintenance and upkeep of all online and offline UPS including Batteries.

i) VOIP (Voice Over Internet Protocol) Phone Management Services- Maintenance of all VOIPs present in the premises.

j) Video Conferencing Management Services – Hardware/Software Maintenance of all Video Conferencing Equipments.

k) Projection items Management Services– Maintenance and upkeep of all items viz. Projection(s), Switcher, RFAmplifier, Motorized Screen(s), Mike(s) Servicing/Maintenance in condition.

6.1 Maintenance by the agency, including preventive dusting/cleaning and Tagging of all

items under AMC as detailed in Appendix-III in the period specified.

7. Period of validity of bids

Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC;

a bid valid for a shorter period would be liable to be rejected by the ESIC as non-

responsive.

In exceptional circumstances, the ESIC may solicit the bidder consent to an extension of

the period of validity. The request for the response thereto shall be made in writing (or by

cable or telex or fax or email). The EMD provided shall also be suitably extended. A bidder

may refuse the request without forfeiting his EMD.

8. Other General / Eligible Conditions of Contract

8.1. In the interpretation of the contract and the general and / or special condition

governing it, unless otherwise required: -

a) The term 'Contract' shall mean the invitation to tender, the instructions to tenderer,

the acceptance of the tender, particulars thereinafter defined and those general and

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special conditions as may be added.

b) The term 'Contractor' shall mean the person, firm or Vendor with whom the order

for providing AMC Services is placed and shall deem to include the contractor's

Successors (approved by the ESIC), representatives, heirs, executors and

administrators unless excluded by the contract.

c) 'Contract value' shall mean the sum accepted or the sum calculated in accordance with the rates accepted by or on behalf of ESIC.

d) The term Customer or 'Corporation' or 'ESIC' shall mean ‘the Regional Office,

Tamilnadu, Employees' State Insurance Corporation’.

8.2 Validity of contract: The contract shall be valid for a period of 1(ONE) year from

the date so specified in the award in accordance with the terms and conditions

mentioned herein. The contract may be extended for another term ofone year or any

other period on the same terms and conditions with mutual consent of the parties

and at the discretion of Employees’ State Insurance Corporation.ESIC will have

exclusive right to terminate the contract by giving one month’s notice. The Vendor

has to give 3 months’ notice before cancellation of the contract. Contravention of

the same would lead to forfeiture of performance guarantee / Security money along

with all outstanding dues.

8.3. Authority of person signing documents: A person signing the tender form or any

documents forming part of the contract on behalf of another shall be deemed to warranty

that he has authority to bind such other and if, on enquiry, it appears that the person so

signing has no authority to do so, the ESIC may, without prejudice to other civil and

criminal remedies, cancel the contract and hold the signatory liable for all costs and

damages.

8.4. Responsibility for executing the contract: The agency is to be entirely responsible for

the execution of the contract in all respects in accordance with the terms and conditions

as specified in the acceptance of tender.

8.5. The agency shall not sublet, transfer or assign the contract or any part thereof without

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the written permission of the Additional Commissioner and Regional Director, ESIC, R.O.,

Tamilnadu. In the event of the contractor contravening this condition, Additional

Commissioner and Regional Director, ESIC, R.O., Tamilnadu shall be entitled to place the

contract elsewhere on the contractors account at his risk and cost and the agency shall

be liable for any loss or damage, which the ESIC may sustain in consequence or arising

out of such replacement of the contract, apart from forfeiture of the Security Deposit and /

or invoking the Bank Guarantee given for due performance of the contract, for such

breach. The Additional Commissioner and Regional Director, ESIC, R.O., Tamilnadu

or the Competent Authority of the ESIC may grantsuch permission for substitution,

subject to any further conditions as it may deem necessary on the existing as well

as the proposed contractor and both of them shall be bound to comply with such

further condition as may be imposed.

8.6. Earnest Money: The tenderer shall have to deposit earnest money of

Rs. 3,00,000/-(Rupees Three lakhs only) with their tender failing which the tender is liable

to be rejected out rightly. The earnest money is to be paid by Demand Draft / Pay Order

/Bankers Cheque (and no other form) and the same should be drawn in favour of ESI

Fund A/c No.1, payable at Chennai and attached with the tender. Cheque will not be

accepted for Earnest Money. In the event of the withdrawal / revocation of tenders by

agency within the valid period of the offer, the earnest money shall be forfeited. The

earnest money will however, be returned to the tenderer whose tender is not accepted.

No correspondence/request for withdrawal of the same shall be entertained before the

award of the contract to the successful bidder. The earnest money deposited by the

bidders and as well as the contractor shall not carry any interest whatsoever.

8.7. Performance Guarantee: On acceptance of the tender, contractor shall within

theperiod specified by ESIC, deposit as Performance Guarantee, a sum equivalent to 10%

of the estimated annual tender value of the contractin the form of FDR or Bank Guarantee

in favour of “ESI Fund Account No.1” which will be valid for 18 months from the date of

contract.No interest shall be paid on the Performance Guarantee, deposited by the

contractors.The amount of earnest money may be adjusted towards Performance

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Guarantee, for fulfillment of the terms and conditions of the contract. The ESIC shall be

entitled to forfeit the Performance Guarantee or any part thereof without prejudice to any

other remedies provided in the contract or available under the law for non-performance or

failure to satisfactorily perform the contract as per terms and conditions.

a) If the contractor is called upon by the office of the ESIC to deposit Performance

Guarantee and the contractor fails to provide the security-cum-performance

guarantee within the period specified/granted, such failure will constitute a breach

of the contract and the office shall be entitled to make other arrangements at the

risk and expense of the contractor whereby the contract shall be awarded to the

next eligible bidder in order and forfeiture of the earnest money shall be effected.

b) On due performance and completion of the contract in all respects, the Security

Deposit will be refunded to the contractor without any interest after deducting

penalty and other charges, having remained unrealized, if the same cannot be

realized from the contractor's pending bills.

8.8. Recovery of sums due: Whenever any claim for the payment of a sum of money

arises out of or under this contract against the contractor the ESIC shall be entitled to

recover such sum by appropriating, in part or whole the security money deposited by the

contractor and/or by deduction from the pending bills of the contractor. When there

remains a balance of the total sum to be recovered, it shall be deducted from any sum

due to them or which at any time thereafter may become due under this or any other

contract with the ESIC. Should this sum not be sufficient to cover the full amount

recoverable, the contractor shall pay to ESIC on demand the remaining balance due along

with interest at the rate of 24% per annum from the date when the first demand

ismade till the date of actual payment for each day of delay.

8.9Insolvency and breach of contract: ESIC may at any time, by notice in writing,

summarily terminate the contract without compensation to the contractor in any of the

following events, that is to say:-

i) If the contractor being an individual or firm, such individual or any partner in

the contractor's firm as the case may be, is at any time adjudged insolvent or

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has a receiving order or orders for administration of his estate being made or

any proceedings for liquidation or composition under any law of insolvency

being or not for the time being in force or has made conveyance or assignment

of his effects or enter into any arrangements or compromise with his creditors

for suspend payment or if the firm be dissolved under any law which governs

it or which is otherwise for the time being in force; or

ii) If the contractor being a Vendor registered under any law for the time being in

force, passes a resolution for winding up or the court passes any order for the

liquidation of the affairs of the Vendor or that any Liquidator, Receiver or

Manager is appointed for the management of the affairs of the Vendor; or

iii) If the contractor commits any breach of this contract or any other direction

ofthe customer issued from time to time not otherwise specifically provided in

this contract, the customer can terminate the contract without compensation

to the contractor which shall be without prejudice of its right to claim the

damages which it may have suffered due to such breach of contract or of the

direction issued by the customer.

8.10. Arbitration: in the event of any question, dispute or difference arising under

theseconditions or any special conditions of the contract, or in connection with this

contract, except as to any matter the decision of which is not specially provided for by

these or the special conditions, the same shall be referred to the sole arbitration as per

the decision of the Additional Commissioner and Regional Director, ESIC, Tamilnadu as

per Arbitration & Conciliation Act, 1996. The venue of arbitration shall be at Chennai

8.11. That no person other than the Additional Commissioner and Regional Director, ESI

Corporation, Tamilnadu or the person appointed/approved by him should act as arbitrator.

8.12. Upon every such reference, the assessment of the costs incidental to the reference

and award respectively shall be in the discretion of the arbitrator.

8.13. Subject as aforesaid to the Arbitration & Conciliation Act, 1996 and the rules there

under, any statutory modifications thereof for the time being in force shall be deemed to

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apply to the arbitration proceedings under this clause. Work under the contract shall, if

reasonably possible, continue during the arbitration proceeding so as to ensure continuity

of the business of the customer, other than the ones which are subject to arbitration, shall

normally be withheld on account of the arbitration proceedings unless it is considered

necessary to do so to cover the quantum of amount likely to be recoverable from the

Tenderer.

8.14. For the purpose of the contract including arbitration proceedings there under, the

Additional Commissioner and Regional Director, ESIC, Tamilnadu or an officer authorized

by him, shall be entitled to exercise all the rights and powers of ESIC.

8.15. Assistance to contractor: The contractor shall not be entitled to assistance either in

the procurement of raw materials required for the fulfillment of the contract or in the securing

of transport facilities which they have to arrange on their own.

8.16. Eligibility Testimonial and records to be furnished: The bidder should enclose

the following records, duly self-certified, in support of their bonafide:-

a) Testimonials from not less than three (3) Govt. / Semi-Govt. / Public Sector

Organisations /Banks/Corporate firms** regarding their satisfactory performance of

similar contract in the last three financial years ending 2017-18 subject to the

condition that at least 1(One) contract should have been executed from the

Govt./Semi-Govt./Public Sector organization/Banks(In Form 'A')

(**In respect of corporate firms, the maintenance contract should have been at least for

minimum of 1000 desktops).

The documentary evidence in the form of work order/Successful completion

certificate with clear cut indication of the amount of AMC works executed is to be

submitted and the sum of such AMC works executed should have annual turnover

of Rs. 3 Crores or more in each year in the last 3 financial years ending 2017-18.

(In Form 'B')

b) Copy of three years audited balance sheet and profit and loss account which

should have annual turnover of Rs. 3 Crores (Rupees Three Crores) or more in

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each year in similar nature of work in the last three financial years ending 2017-

18and should have been profitable.

c) List of Professionally qualified personnel (hardware/software/ network

engineering) of the vendor indicating at least 100 qualified personnel on the rolls

of the agency. (In Form 'C')

d) Copy of Certificate of registration/incorporation of the agency. e) Copy of Trade license as may be applicable. f) Copy of Income Tax Registration Certificate/PAN and GST. g) Code Nos. of ESIC & EPFO along with documentary proof. h) Escalation Matrix, (Name/Designation of persons if matter is not solved at Resident

Cum Field Engineer's Level to whom the matter may be forwarded by Engineer

himself or ESIC), in accordance with Appendix II under clause 2.6 of Special Terms

& Conditions for contract / scope of work of this contract.

i) Copy of ISO Certification i.e. ISO 20000 etc. in Services related to IT infrastructure

repair and maintenance etc., if any,

In the absence of any of the aforesaid documents, the bids may not be accepted

at the discretion of ESIC.

8.17Business name and constitution of tendering firm: if the firm registered under

i) The Indian Companies Act, 1956

ii) The Indian Partnership Act, 1932

iii) Any other Act.

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Appendix-II

SPECIAL TERMS & CONDITIONS FOR CONTRACT/SCOPE OF WORK.

1. Key Deliverables/Scope of Work:

1.1 Provision of comprehensive maintenance services of the computers and

peripherals, network and other related devices on site at various offices and Health

Care facilities of ESI in the state of Tamilnadu mentioned in Appendix-V.

On the first visit by the Vendor to the ESI Field units, the IT Assets in the

locations are to be tagged with unique IDs(sticker/bar code with contact information)

and the list of assets with unique IDs are to be shared to ESIC. This list will be taken

for Comprehensive maintenance of IT Assets. ESIC reserves the right to add any further

IT item(s) as and when required under the same AMC with same rates and terms and

conditions as mutually agreed between ESIC and the Vendor, the payment for which shall be

made on Pro-rata basis.

The agency shall provide Resident Cum Field Engineers(RCFEs) with

Computer/Hardware Engineering qualification (with minimum one year of experience

in the field) technical person for attending the routine maintenance related complaints.

Besides, the agency shall provide any other expert Engineer(fees inclusive in AMC

Charges) from time to time as may be required, for assistance to on site hardware

Engineers, in case the latter are not able to intervene and solve some complaints. The

Resident Cum Field engineers are to be provided at the following locations.

Sl.No. ESIC LOCATIONS ATTACHED OFFICE REQUIREMENT

1. Regional office, Chennai

R.O, CHENNAI 4

2. Sub Regional Office, Coimbatore

SRO, COIMBATORE 3

3. Sub Regional Office, Madurai

SRO, MADURAI 3

4. Sub Regional Office, Salem

SRO, SALEM 2

5. Sub Regional Office, Tirunelveli

SRO, TIRUNELVELI 2

6. ESIC Hospital, K.K.Nagar, Chennai

ESIC HOSPITAL, K.K.NAGAR, CHENNAI 1

7. ESIC Hospital, Tirunelveli

ESIC HOSPITAL, TIRUNELVELI 1

8. ESIS Hospital Coimbatore

SRO, COIMBATORE 1

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SITES TO BE VISITED BY THE RESIDENT CUM FIELDENGINEERS

Sl. No. JURISDICTION

1. ESI Branch Offices (Chennai),

ESI Dispensaries (Chennai),

RAMO – Chennai and DMS-Chennai

Stationed at Regional Office, Chennai

2. ESI Branch Offices/Dispensaries (Madurai)

Stationed at Sub Regional Office, Madurai

3. ESI Branch Offices/Dispensaries (Coimbatore)

Stationed at Sub Regional Office, Coimbatore

4. ESI Branch Offices/Dispensaries(Salem)

Stationed at Sub Regional Office, Salem

5. ESI Branch Offices/Dispensaries(Tirunelveli)

Stationed at Sub Regional Office, Tirunelveli

These Resident Cum Field Engineers should be available at all the working days in

the above places. Salary for theResident Cum Field Engineers will be calculated on

the basis of the Attendance certificate furnished by the concerned Regional

Office/Sub-Regional Offices/E.S.I.Hospitals.TheAttendance Certificates in respect

of the REs at ESIS Hospitals will be forwarded by the SROs Concerned. The

RECFEs shall work under the supervision/guidance/directions of the IT Officer/ IT

Managers/IT Assistants or any other personnel authorized in this regard at the

Sl.No. ESIC LOCATIONS ATTACHED

OFFICE REQUIREMENT

9. ESIS Hospital, Salem

SRO, SALEM 1

10. ESIS Hospital, Madurai

SRO, MADURAI 1

11. ESIS Hospital, Sivakasi

SRO, MADURAI 1

12. ESIS Hospital, Ayanavaram.

RO, CHENNAI 1

13. ESIS Hospital, Hosur

SRO, SALEM 1

14. ESIS Hospital, Vellore

RO, CHENNAI 1

15. ESIS Hospital, Trichy

SRO, SALEM 1

TOTAL 24

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Regional Office/ Sub Regional Office/ESIC Hospitals. In addition to the trouble

shooting of the complaints raised by the users, they will also do such work

assigned by the aforementioned personnel relating to the general maintenance/ up

keeping or enhancement of the equipment/devices under AMC including intra-

location transits. The Resident Cum Field Engineers are to be made available on

holidays in case of urgent need without any additional cost. In the absence of

RECFEs for more than 3 days at any locations, substitute RECFEs shall be

provided by the agency, failing which penalty will be levied.

2. Call Management Services

For online complaint procedure:

2.1 Providing a single point contact for Registration of complaints through

Telephone/Email/Online portal.

2.2 Maintainhelp-desk telephone number with minimum2 lines for complaint

registration and the response time should not be morethan 2-3 minutes for

complaint registration.

2.3 Maintain an updated on-line help-desk Ticketing Tool.

2.4 Problem escalation contact details, in case of service levels not adhered.

2.5 Identification and resolution of chronic faults and problems.

2.6 Implementation will be done as under:

a) Logging of user calls and giving a ticket number.

b) Tracking each call to resolution

c) Escalation of calls if necessary, to get the same resolved.

d) Submission of user call details on daily basis to ESIC

e) Monthly report on calls received and resolved.

3. Desktop and Peripherals Management Services

a) Tagging of IT Assets with unique serial numbers

b) Support for Vista/Windows 7/8/10,Suse Linux and Linux:Office/

MS-Office 2000/2003/2007/2010, and other software installed thereon.

c) Antivirus Support- Installation and upgradation/updating of anti-virus software.

d) Printer Management.

e) Maintenance of all related Hardware including display devices.

f) Maintenance of all offline/online UPSs.

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4. Server Management Services

Vendor shall perform the following Server – Administration activities for :-

a) Support of Linux (Suse)/Windows

b) Server Applications and Configuration Changes.

c) Printer Management.

d) Anti – Virus related to system maintenance.

e) Desktop LAN connectivity

f) Network Security

g) Maintenance of all related Hardware including display devices.

5. Network Management Services: LAN Management

I. Management of Proxy Servers, Switches, Hubs,

L3switches(Distributers), I/O Boxes and cabling.

II. Ensure complete connectivity of the computers with respective

networks.

III. Activity related to trouble shooting of connectivity related problem

including

a. Testing and verification related to Network Interface Card (NIC)

being bad.

b. Problem related to device drivers of NIC being corrupted.

c. Verifying and testing version IP,IRQ and other ID issues related

to NIC as and when required.

IV. Identifying and trouble – shooting physical (NIC,UTP etc.)

connectivity problems at the desktop (user) as well as at the

HUBS/Switches /Router ends i.e. giving point to point network

connectivity solution including crimping.

V. Identifying and trouble shooting of defective parts on the

Hubs/Switches up to the router.

VI. Ensuring print services for network printers.

VII. VOIP Phone maintenance/Servicing

VIII. Maintenance of existing nodes and LAN cables

IX. Providing additional nodes as and when need arises.

5a VOIP Management Services

a) Support and maintenance for all VOIPs (Cisco make) installed in the premises.

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6. Printer Management Services

a) Repair and maintenance of HP printers

b) Configuration of Network printers.

c) Replacement/upgrade of printer head, USB cable, power cable or any parts of

the printer except cartridges.

d) Preventative maintenance to be carried out quarterly

7. UPS Management Services

a) Support for all types of listed UPS installed in the premises including guiding

the staff for proper upkeep of UPSs.

b) Maintenance of all related UPSs including replacement of defective

boards/circuits and connectors;

c) Preventive/proactive maintenance of UPSs including monthly cleaning of

parts/covers with periodical testing of loss and idle stand by UPSs for its

functional condition.

8. Video Conferencing Management Services

a) Support for all types of listed Video Conferencing items installed in the premises including guiding the staff for proper upkeep of the same.

b) Maintenance of all related items including replacement of defective boards/circuits and connectors.

c) Preventive/proactive maintenance of the projection/display items including monthly cleaning of parts/covers.

9. Report and Review

9.1 Process Documentation a) Call Register

b) Call Summary

c) Daily Call report

d) Resident Cum Field Engineers attendance report.

9.2 Working days and working Hours

LOCATION WORKING DAYS WORKING HOURS

Regional Office/ Sub Regional Office/ Branch Office

Monday to Friday 09.15 A.M. to 05.45 P.M.

Hospitals ** Monday to Friday 09.00 A.M. to 04.00 P.M.

Saturday 09.00 A.M. to 02.00 P.M.

Dispensaries Monday to Saturday

07.00 A.M. to 10.30 A.M., 04.00 P.M. to 06.30 P.M.

2nd Saturday, Sunday and Holidays

07.00 A.M. to 10.30 A.M

** Although this is the normal working hours of the Hospitals/Office, the Agency has to attend any break down calls anytime, if required since the inpatient services are 24X7.

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10. Other Conditions

10.1 The Annual Maintenance Contract includes preventive as well as corrective

maintenance of all hardware and software components under AMC.

10.2 The agency shall deploywell-qualified and experienced Resident Cum Field

Engineers with Computer / Hardware Engineering qualification (with minimum one

year of experience in the field) technical person on each working day for attending

to the routine maintenance related complaints in the ESIC Field units within the

city limit of the attached office. For the other areas the vendor shall attend the

complaints as and when it arises. Besides, the agency shall provide any other

expert Engineer from time to time as may be required, for assistance to the site

Engineers, in case the latter are not able to intervene and solve any complaints.

10.3 ESIC is at the full discretion to make pre-informed visits(s) to vendor’s premises to

check the capabilities of the vendor before and /or after award of tender.

10.4 ESIC is at the full discretion to interview the person(S) deputed as Resident Cum

Field Engineersto assess the capabilities with respect to the tender awarded.

10.5 AMC shall cover each and every part including plastic body and parts, replacement

of any part necessary for keeping the computers/printers/ UPS/Inverter Battery

etc. active and free from any defect/disturbance, any unscheduled call for

corrective and/or preventive maintenance services, taking appropriate

measures/steps in time to set right the malfunctioning of the computers/printers

etc. The replacement of all spares including plastic parts and body is included in

the AMC. The replacement of all defective parts with OEM parts will be done by

the service provider without any extra charge. These parts includes Power supply,

Cables, Key Board,Mouse,Mother Board,HDD,Optical Drive etc. Recovery of data

from damaged, crashed HDD is also covered under AMC. The AMC agency has

to do the service for each case on best effort basis. Used/repaired parts of any

other brand from any other source are not generally acceptable.However, repairs

can be done subject to restoration of proper functioning/efficiency of

computer equipment.

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10.6 In case of need to replace any item/component, the agency shall provide OEM

parts or original make genuine parts/components of similar or higher

configurations.

10.7 The agency shall produce the Cash Memo’s /Certificate/Document in proof of

providing genuine components to replace the faulty ones on demand.

10.8 a) The Agency shall ensure to abide by the copy right, intellectually Property rights

and other laws as may be applicable for providing any replacements for any

malfunctioning of components/items/software under AMC and violation of any

legal requirement by the agency in this regard shall lead to termination of the

contract forthwith and forfeiture of security money. Besides, ensuring

compliance to all legal requirements will be the responsibility of the agency,

failure to do so would lead to consequence aforesaid and the contractor will

keep the corporation indemnified against any liability which may arise in this

account.

b)The AMC Provider should promptly comply with all the statutory regulations

including labour laws / regulations like payment of minimum wages, ESI, EPF

etc. as may be applicable.

c) The AMC provider shall keep ESIC indemnified against all losses and

responsibilities arising out of any violation/non compliance in respect of a) & b)

above.

10.9 DISMANTLING/ REINSTALLATION :In case any computer / equipment is required

to be shifted from one place to another within same office or in same premises

- its dismantling from old location and reinstallation at new location shall be done

by the vendor. For otherlocations outside the building/ campus transportation

cost will be borne by the ESIC.

11. The AMC provider shall undertake preventive and actual earthing issues as and when

required.

11.1 The AMC provider is required to carry out Corrective Maintenance/Preventive

Maintenance activity as per the instructions and standard procedures,

stipulated by the OEM.

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11.2 System Maintenance Task:In addition to the preventive maintenance, ESIC

intended to carry out the following tasks:

1) Cleaning of the Hardwares - Internal and External parts (CPU, Monitor,

Keyboard, Mouse, Printer, Switch)

2) Disk Cleaning:Defragmentation, Clearing of Cache Memory, Clearing of

Temporary and prefetching Files, improve the RAM Usage and the

performance of CPU.

3) Software Maintenance:Clearing of Browser history, Updation of Antivirus,

removal of unwanted softwares. Creation of Bookmarks for ESI Related

portals as suggested by the ESI Officials. Clearing of unwanted files in the

desktop.

4) Network Maintenance: Cleaning of Rack, Cable dressing(crimping if

needed), First Level Trouble shooting for Modem, Router, switches. Check

and assure the functioning of the existing IO ports.

5) UPS and Earthing Maintenance:UPS/Battery/water top up/terminal

checking/dusting and Cleaning.

Maintain and ensure the following earthing parameters - a. P-N=220 to 240 V, b. P-E=220 to 240 V, c. N-E= less than 2V Earthing should be less than 2V.

The tools(Tool Kit, Blower, Crimping Tool, LAN Tester, etc) requiredfor the

above work should be brought by the Engineer.

System Maintenance Taskto be done for the specified assets in the ESI Field

Units as per the work order issued by the ESI officialsauthorised in this regard.

If the vendor fails to carry out the Such System Maintenance Task(SMT)within

the specified period, the task shall be done by the Resident Cum Field

Engineers stationed at the nearby location and the Conveyance charges

claimed shall be deducted from the AMC payment in that quarter.

11.3i) The contract shall be on a comprehensive maintenance service basis, no extra

charge for any general wear and tear/spare parts, etc. shall be made by the

ESIC except consumables, burnouts and physical damage. During the contract

period it will be the responsibility of the vendor to keep the equipment in perfect

working order.

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ii) The repair works will have to be carried out at the location of the equipment

except in the exceptional circumstances where the equipment or any

component may be required to be taken out for repairs in workshop. In such

cases the standby arrangement shall have to be made by the vendor and in no

way the working of computer shall be held up for want of any standby

(Equivalent or Higher product) arrangements.

iii) If ESIC feels that any of the IT Assets was not properly maintained/ serviced

by the Vendor or does not function for reasonable period after repairs, a

suitable deduction from the bills will be made. The decision of ESIC as regards

to the reasonableness of deduction will be final and binding on the Vendor.

iv) ESIC may terminate the contract at any time without assigning any reason

thereof, if the work of the Vendor is found to be unsatisfactory and ESIC will

be at liberty to entrust the same to any other firm/Vendor at the risk and

expense of the defaulting Vendor. In this connection, the decision of ESIC shall

be final and binding upon the Vendor.

v) In all matters of dispute relating to this contract, the decision of ESIC will be

final and binding upon the Vendor.

vi) While submitting the quotation, the bidder is deemed to have read, understood

and accepted all the terms and conditions stated in this document and no

change, whatsoever desired, will be entertained by ESIC.

vii) In the event of the contractor failing to observe or perform any of the conditions

of the work as set out herein or execute the work with regard to the material

and printing quality to the satisfaction of and by the time fixed by the ESIC etc.

in executing the work, the deposited money will be forfeited to the ESIC and

the contract will be terminated immediately. The contractor shall be liable to

make good the loss(es), if any, that may be suffered by the ESIC due to his/her

action and/or omissions.

viii) In respect of UPS Batteries, all activities of Repair and Maintenance will be

part of AMC and no other charges are payable. In the cases where the

Batteries are to be replaced beyond their expected period of life, the batteries

will be procured separately by ESIC. However, for the need of replacement of

batteries, the decision of ESIC will be final and binding on the AMC agency.

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12. STANDARD OF PERFORMANCE AND PENALTY FOR FAILURES

12.1The AMC provider shall ensure the following TAT (Turn around Time) for

resolution of the issues :

a) The issues which hamper the functioning of a particular location in toto be

resolved within 1 working days of reporting in Metro/ Urban centres and

within 2 working days at other centres.

b) The issues relating to single equipments which does not hamper the

functioning of the entire location is to be resolved within 2working days in

Metro/Urban centres and within 3working daysfor other centres

c) SystemMaintenance Task shall be done by the vendor within

5 working days from the date of issue of the order.

d) In case of failure ofthe technical personnel to attend the

complaints/System Maintenance Task within the stipulated time

mentioned above, penalty charges will be levied.

12.2Urbancentres means all the district Headquarters. Further, in case the AMC

provider is unable to resolve within the above said TAT, at his own option he

may provide standalone equipment against the faulty one. In the event of

failures with respect to the above standards of performance, penalty charges

will be levied as per the table below.

Sl.No ITEMS Penalty

amount in Rs./day

1. Linux Host PC 400

2. Linux Standalone 400

3. N-Computing 250

4. Computer with Windows OS 400

5. Scanner(All types) 100

6. Switch ( POE& NON-POE) 500

7. Node 10

8. VC Device 500

9. Plasma TV 500

10. VOIP (Phone) 150

11. Inverter 500

12. EMERSON UPS GXT 3000 MT(LB) 500

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Sl.No ITEMS Penalty

amount in Rs./day

13. EMERSON UPS MT1x1 500

14. UPS- RT 2000 500

15. UPS - SURT-2000 UXI 500

16. UPS - APC-2KVA 500

17. HP Printer 200

18. Keyboard 100

19. Mouse 50

20. Projector 1000

21. Amplifier 100

22. Motorized Screen 250

23. Switcher/Multiplier/RF Receiver 500

24. Any other IT Equipment 200

25. Penalty for Absence of Resident Cum Field Engineer per day 1000

12.3 In case of failure of the agency to attend the calls within the stipulated time

mentioned in the para 13.1, the calls will be attended by the Resident Cum

Field Engineers at the district Headquarters and the Conveyance

charges/expenditures shall be deducted from the AMC payment in that quarter

in addition to the penalty charges.

12.4 The agency shall, in no case, replace any item/component with inferior item

and if found doing so, the contract shall stand terminated forthwith and security

deposit shall be forfeited.

12.5 ESIC reserves the right to reject any or all the bids and cancel the tender

withoutassigning any reason.

12.6 The calls will be received centrally and shall be provided daily to the concerned

Service Engineer/Help Desk by the concerned official of the department or any

designated/nominated branch and shall be attended immediately on receipt of

the same. The firm shall maintain proper service call sheets/Register which

will be duly signed by the Engineer and the User of the equipment and Central

Call Register shall be updated accordingly. Every such call attendance slip

should be duly signed by the user confirming the resolution of issue preserved

by the AMCs and should be produced and submitted on monthly basis to the

corporation and to be produced on demand.

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12.7 Computer power cables, printer port, chords and power cable etc. are also covered under AMC.

12.8 The service Provider shall also be responsible for cleaning and removal of virusof any nature.

12.9 ESIC shall not be responsible for any use of unlicensed antivirus software,

ifany, used by the service provider. The responsibility shall rest with the service

provider for using unlicensed software.

12.10 Hard Disk, Logic Cards, SMPS, Mother Boards should not be repaired and

shall be replaced with OEM branded parts/products only. However, repairs

can be done subject to restoration of proper functioning /efficiency of

computer equipment.

12.11 The similar equipment’s currently covered under warranty/ AMC/ Otherwise may

be included in the maintenance contract on expiry of such period and

equipment under this maintenance contract, those are replaced/ otherwise

during the contract period will be withdrawn from the maintenance contract.

Any addition to/ withdrawn from, would involve proportionate increase or

decrease in the maintenance charges (Charges of similar equipment of this

contract will be calculated proportionately for remaining period of the contract) at

anytime during the contract.

13 Payment Terms

13.1 The Comprehensive maintenance charges shall be payable to the service

provider in equal quarterly installments and paid within 15 days of the

succeeding quarter of AMC Period after deducting penalties if any, subject

to the satisfactory performance of the vendor.

13.2 Any increase or decrease of GST, prices of components, etc. will not affect

the AMC rates during the entire period of AMC.

13.3 No extra remuneration for Resident cum Field Engineer or any kind of TA/DA

would be admissible and only the mutually agreed sum as per contract

would be payable.

13.4The special work charges(System Maintenance Task/LAN Cabling

Work/Creation of Earthing pits) shall be payable to the service provider

based on the certification of the Concerned Officer authorized by ESIC at

the respective location(RO/SRO/ESIC Hospital).

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14. Agreement:

The selected vendor shall have to sign on standard agreement, on non-judicial

stamp paper of appropriate value, containing details of terms and conditions after issue

of letter of intent (LOI), to commence the AMC. All the terms and conditions of this tender

document shall deemed to have been part and parcel of the agreement.

15. Commencement:

1. The AMC shall be commenced by the selected agency from the effective date of

commencement of AMC.

2. All the systems and peripherals under AMC shall be jointly verified by the

contractor and the customer and conditions of the same shall be noted on the date

of commencement of AMC.

16. Severance:

At the time of termination of contract and of the contract period including extended

period, if any, or otherwise, the agency shall tender back all the systems and peripherals

and components under their AMC in good working conditions failing which, the same

would be got rectified at the agency‘s cost and risk and sum will be recovered from the

unpaid bill or security deposit or in case the same being higher as per the terms of the

contract entered between the parties.

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Appendix-III

DETAILS OF COMPUTERS, PRINTER, ETC. FOR A.M.C. DURING 2018-19

(Number of items may vary marginally on redistribution, if any and shall be finalized by joint verification by both parties for the purpose of AMC)

Part-I

TYPE OF EQUIPMENT

Quantity (Approx. in No.)

Rate per annum per item

(including GST if any)

Total AMC

charges

Remarks / verification

Linux Server---Desktop Wipro Model 382xx, Intel Core 2Duo E8400, 2 *2 GB DDRII 667 RAM memory or better with 4GB expandability, 160GB 7200 rpm SATAII (3Gb/s) Drive

463

Windows Desktop---Model 37155, Intel Celeron 430, 1.8GHz, 512KB, 800MHz FSB or better, 1GB DDRII 667 RAM Memory or better with 4GB expandability, 160GB 7200 rpm SATAII (3Gb/s) Drive

505

Linux Standalone --Desktop Wipro - 37155, Intel Celeron 430, 1.8GHz, 512KB, 800MHz FSB or better, 160GB 7200 rpm SATAII (3Gb/s) Drive

357

Ncomputing - L Series with 15 TFT monitor, Key Board and mouse

1361

Laptop-Wipro 7B1631(Pentium Dual-Core 2GB RAM)

136

PRINTERS/SCANNERS

Canon Scanner - DR 2010 C 135

HP Printer (Officejet Pro 276 dw) 876

VIDEO CONFERENCE DEVICE

VC DEVICE - Endpoint with data sharing-Polycom vsx-7000 model

15

42" Plasma TV/LCD-samsung 16

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NETWORKING HARDWARES

Quantity (Approx. in No.)

Rate per annum per item (including GST, if any)

Total AMC charges

Remarks/ verification

PoE Switch-WS-C2960-24PC-L Catalyst 2960 24 10/100 PoE + 2 T/SFP LAN Base Image, 10A Power cable for India, GE SFP, LC connector SX transceiver

323

Non PoE Switches- WS-C2960-24TC-L Catalyst 2960 24 10/100 + (2T/SFP LAN Base Image-10A Power cable for India,GE SFP, LC connector SX transceiver)

79

Distribution Switch for RO/SRO/Hospital/State Directory(L3 Switch) Catalyst 3750 24 10/100/1000 + 4SFP + IPS Image; 1RU

18

VOIP PHONE -Cisco IP Phone 7911G

1337

PROJECTOR - Panasonic LB78V-XGA

1

AMPLIFIER – BOSCH(PLENA) 1

MOTORIZED SCREEN – LIBERTY SHOW JUNO – DELUXE SYNCHRONOUS SCREEN

1

Maintenance charge for existing Nodes(I/O port)

Per Node

Type of UPS Quantity (Approx. in No.)

Rate per annum per item (including GST, if any)

Total AMC charges

Remarks/ verification

EMERSON UPS GXT 3000 MT(LB)

150

EMERSON UPS MT1x1 28

UPS -RT 2000 1

UPS -SURT-2000 UXI 3

UPS -APC-2kva 13

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Techser-Inverter (4kva) 38

Parker Power-Inverter(4kva) 80

NETWORKING WORKS

Quantity Rate per item (including GST, if any)

Total Remarks/ verification

Rack fixing, Fixing & Termination of Patch Paneland any other work related(For all rack types(6U, 12U or higher))

Unit rate

Node creation (Fixing & Termination of I/O) Laying of cable(cat6 cable) with case for a Minimum length of 1 Metre (inclusive of all material cost)

Per Node/Per

Metre

Additional Laying of cable(cat6 cable) with casing(inclusive of all material cost)

Per Metre

Provisioning of new earthing pits and installation

Chemical Earthing Providing and fixing of chemical earth electrode

made out of 50mm dia class-B (or equivalent) 2m

length with copper plate made out of 600x600x3.15

mm tinned copper plate along with one number

40x5mm tinned copper strip grazed with the plate

buried vertically withtop edge of the plate at a

depth of 1500 mm with arrangements for

termination of copper stripof earth continuity

conductor including cost of charcoal, salt reign

soil, water pouring arrangements brick masonry

encloser on top with R.C.C cover complete with

labour and material as per direction of component

authority. (inclusive of all material cost)

Per Site

Normal Earthing

The earth lead by 8sq.mm PVC single core

copper wire in GI pipe to connect from earth

electrodes to UPS outgoing earth bus and

after completion of earthing work, earthing

ensure following parameters -

a. P-N=220 to 240 V

b. P-E=220 to 240 V

c. N-E= less than 2V

Earthing should be less than± 2V.

All earthing work will be done as per direction

of competent authority.

(inclusive of all material cost)

Per site

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SYSTEM MAINTENANCE TASK

Sl.No.

ITEM NAME

Unit rate (including

GST, if any) Rs.

1. DESKTOPS

2. LAPTOPS

3. HP PRINTERS

4. SWITCHES

5. UPS/INVERTER/BATTERIES

6. NORMAL EARTHING

7. CHEMICAL EARTHING

Sl. No. Particulars Qty

Salary payable (including GST, if any) Rs.

Service charges

Rs. 1. Hiring of Resident cum Field

Engineer per month (including GST, if any)

1 No.

TERMS AND CONDITIONS

• The Resident cum Field Engineer required are to be deployed by the vendor within

one week from the date of commencement of the AMC agreement or as specified

in the AMC Agreement.

• The Proof for payment of salary to Resident cum Field Engineer should be

attached alongwiththeAMC Invoice submitted during the quarter.

• The Resident Cum Field Engineers deployed by the vendor may be subjected to

proper background verification, Educational Qualifications, experience and police

verification of antecedents.

• Minimum Gross Salary in respect of Resident cum Field Engineer deployed

should not be below Rs.20,000/-(Exclusive of GST)

• Vendor shall be liable for the damages on account of any violation by the

employees deployed under the Information Technology Act and other prevalent

laws of the country.

• Vendor must release the salary of the deployed manpower before 10th of every

month.

• The working hours of the Resident cum Field Engineer shall be that of the ESIC

Office hours.

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• The performance and discipline of the Resident cum Field Engineershall be

ensured by the vendor.

• Compliance under ESI/EPF in respect of the Resident cum Field Engineer should

be done

• In case of ESIC, the employee contribution has to be paid by employee and

employer contribution has to be paid by Vendor.

Note: Number of above items may vary due to operational reasons and shall be jointly

verified and taken on record for AMC. Any item(s) may be added / deleted later on during

the period of contract on the basis of functionality and final AMC value will be calculated

accordingly as the quantity mentioned above is an approximate figure.The evaluation

among the successful bidders for L1 would be decided on the basis of grand total of all

items as indicated above.

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Appendix– IV (Forms)

I.FORM ‘A’ (Experience & Running Contracts)

SL.NO. Name of Organization (with Address and Phone Number)

Experience (For 3 years) Nature of Experience

From Date To Date

1.

2.

3.

Signature of the bidder or his authorized representative Seal of the Vendor

II.FORM ‘B’ (Turnover and Profitability)

SL.NO. Financial / Accounting Year

Profit Loss Annual Turnover (from Repair & Maintenance Services)

Total Turnover

1 2017–18

2 2016–17

3 2015–16


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III.FORM ‘C’ (Number of 100 professionally qualified employees)

Qualification : (Please put a tick ( ___ ) mark in the appropriate column)

S.No. Name B.E./ B.Tech/ MCAs/ DOEACC ‘B’ Level

M.Sc.(IT/ Comp)/ BCA/ DOEACC ‘A’ Level

B.Sc (IT/Comp)/ PGDCA/ DOEACC ‘O’Level

Others (Pl. specify)

Addl. Qualifica-tion-1 CCNA, MCSE, MCSA, CNE, etc. (Pl. speci- Factory)

Addl. Qualifica-tion-2 (Hardware etc)

Remarks (working since)

1

2

3

…

99

100


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Appendix-V

List of ESIC Locations in Tamilnadu

Sl.No

Type of Site Site Name Site Address

BRANCH OFFICES

1 Branch Office Bo-Adyar

No. 112, Venkateshwara Complex, THIRUVALLUR ROAD , THIRUVANMIYUR , CHENNAI –600 041

2 Branch Office Bo-Ambattur ESIC DISPERSARY COMPLEX , MTH ROAD , CHENNAI-53

3 Branch Office

Bo-Ambattur Indl Estate

ESIC CORPORATION BUILDING, PLOT NO 95 D-4, AMBATTUR INDUSTRIAL ESTATE , CHENNAI-58

4 Branch Office Bo-Ambur ESI Corporation,1st Floor Near OAR Theatre,Flower Garden Ambur 635802

5 Branch Office Bo-Arakkonam E.S.I.Corporation, 198, Gandhi Road-III, Arakkonam-631001

6 Branch Office BO-ATTUR 12-123,GANDHIPURAM,VINAYAGAPURAM,ATTUR

7 Branch Office Bo-Avadi ESIC BRANCH OFFICE , BEHIND BSNL QTRS,AVADI , CHENNAI-54

8 Branch Office BO-DALMIAPURAM

NO 89 C DIVIYANATHAN BULIDING UPSTAIR MAIN ROAD KALLAKUDI TRICHY 621651

9 Branch Office BO-DINDIGUL E.S.I.Corporation, ESI Dispensary Complex, Nathamroad,Dindigul - 624003

10 Branch Office BO-Ganapathy ESIC GANAPATHY,GANAPATHY@TATABAD, COIMBATORE-641006

11 Branch Office Bo-GeorgeTown 68,Basin Bridgeroad,kondithope,chennai-21

12 Branch Office Bo-Guindy ESIC BRANCH OFFICE ,MUTHAIYAL STREET , CHINNAMALAI , CHENNAI-15

13 Branch Office BO-HOSUR ESIC BRANCH OFFICE SIPCOT COLONY,HOSUR-635126

14 Branch Office Bo-Kaladipet Kaladipet, ESIC,1049 T.H Road, ESI Dispensary Campus, Chennai-19

15 Branch Office BO-KARUR NO 492 JAWAHAR BAZAR STREET OPP HEAD POST OFFICE KARUR 639001

16 Branch Office BO-KATTOOR

ESICorporation,PanchdeepBhawan,Kaaleswara Nagar,Kattoor,COIMBATORE-641 009

17 Branch Office BO-KG PALAYAM 78,MARIAMMAN KOIL ST,KARUNGALPALAYAM,ERODE

18 Branch Office BO-KNP PURAM E.S.I.C. 39,Kaveri Street ,Mehala House, Odakkadu, Tripur - 641602

19 Branch Office Bo-Kodambakkam

ESIC BRANCH OFFICE, Ist Floor "SRI SAI", New No.102, Arcot Road, Kodambakkam, Chennai - 600024

20 Branch Office BO-Kovilpatti KOVILPATTY.Branchoffice,ESIcorp.NewRoad,Kovilpatti

21 Branch Office BO-Kumbokonam

ESIC BRANCH OFFICE ESIC BULIDING PIDARIKULAM ROAD KUMBAKONAM-612001

22 Branch Office BO-KURICHY ESIC, 105/E,Venkatachalapathi Nagar,Coimbatore-641024

23 Branch Office BO-Kuzhithurai ESI Corporation,KUZITHURAI,TIRUNELVELI

24 Branch Office Bo-M.M.Nagar ESIC BRANCH OFFICE, Maraimalainagar, chennai- 602 209

25 Branch Office BO-MELUR

Branch Office (Melur),Employees State Insurance Corporation,58-A,Mill Road, (Near Municipal Office),Melur-625106

26 Branch Office BO-Mettupalayam 7k1/ Krishna Mall Lay out, Bharat Bhavan Rd, METTUPALAYAM-641 301.

27 Branch Office BO-METTUR METTUR.BranchOffice.ESIC.ESICComplex.SalemCamp.Mttur Dam-636-456

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Sl.No


28 Branch Office Bo-Moolakadai ESIC,55, COOKIES ROAD, B&C MILL (OPP), PERAMBER CHENNAI-600012

29 Branch Office Bo-Mountroad ESIC BUILDING,#SUNKUVAR STREET,TRIPLICANE,CHENNAI-600005

30 Branch Office BO-Munichalai BRANCH OFFICE(MUNICHALAI),ESIC DISPENSARY BUILDING,MADURAI-620009

31 Branch Office BO-Nagerkoil

ESI Corporation,(Nagercoil)85,Dalava Street(1st Floor),Meenakshipuram,Nagercoil– 629002

32 Branch Office Bo-Nandambakkam No. 2-B, Mount-Poonamallee Road, Nandambakkam,Chennai - 600 089

33 Branch Office Bo-Nellikuppam ESI Corporation, No.2/9,BhadrachalamStreet, Manjakuppam, Cuddalore-607001

34 Branch Office BO-Ondipudur ESIC BRANCH OFFICE,ONDIPUDUR,COIMBATORE-641016

35 Branch Office BO-OOTY ESI Branch Office , 261/K/11, Bank Lane ,Ooty-643001

36 Branch Office

BO-PALANGANATHAM ESIC Branch Office, Palaganatham, Madurai-625003

37 Branch Office BO-PALANI ESIC BO,73-A Dindigul Road, Palani-624602

38 Branch Office BO-PALLADAM 110 MANGALAM ROAD,PALLADAM,COIMBATORE-641664

39 Branch Office Bo-Pallavaram ESIC BRANCH OFFICE, GST ROAD, PALAVARAM, CHENNAI-44

40 Branch Office BO-PALLIPALAYAM ESIC BRANCH OFFICE, SPB COLONY, PALLIPALAYAM, ERODE.

41 Branch Office BO-PARAVAI E.S.I Dispensary, Amman kovilst, Paravai

42 Branch Office BO-Peelamedu ESIC BRANCH OFFICE,PEELAMEDU,COIMBATORE-641004

43 Branch Office

BO-Perianaickenpalayam LingammalComplex, L.M.W.Road, Periyanaickenpalayam, Coimbatore - 641020.

44 Branch Office BO-PN PALAYAM ESI Corporation.Door No. 384.2nd Floor,Dr.NanjappaRoad,Coimbatore - 641 018.

45 Branch Office BO-POLLACHI

ESI Corporation.PanchdeepBhawan.Coimbatore Road, Thillai Nagar.POLLACHI-642002.

46 Branch Office Bo-Poonamallee NO1(A),TRUNKROAD,Poonamallee, CHENNAI-56

47 Branch Office BO-Pudukkottai

NO:160/1 SATHYAMOORTHY COMPLEX THIRUMAYAN ROAD OPP TO ICICI BANK PUDUKKOTTAI-622001

48 Branch Office BO-Rajapalayam E.S.I.Corporation,ESI Dispensary Upstairs, P.S.K.Nagar,Rajapalayam-626108

49 Branch Office Bo-Ranipet ESI Corporation,1st Floor Near OAR Theatre,Flower Garden Ambur 635802

50 Branch Office Bo-Redhills ESI DISPENSARY COMPOUND, GNT ROAD, PUZHAL.

51 Branch Office BO-SALEM KUMARAN TOWERS,OPP TELEPHONE EXCH,5 ROADS,SALEM

52 Branch Office BO-SANKERI 21/1,RANGASAMY PILLAI ST NO:3,THONDIKARADU,TIRUCHENGODE

53 Branch Office BO-SATTUR

Branch Office, E.S.I. Corporation,No.127, By-Pass Road (Ist Floor), Sattur – 626 203.

54 Branch Office BO-SINGANALLUR ESIC BRANCH OFFICE,SINGANALLUR,COIMBATORE-641005

55 Branch Office BO-SIVAKASI

E.S.I.Corporation,No.8,Shield road,(near police colony),ESI Dispensary(Upstairs), Sivakasi - 625123

56 Branch Office BO-Sulur ESIC BRANCH OFFICE,15B SIVANANDHA COMPLEX,SULUR, COIMBATORE-641402

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57 Branch Office Bo-Tambaram ESIC BRANCH OFFICE, TAMBARAM, CHENNAI-24

58 Branch Office BO-TENKASI

TENKASI, Branch office, E.S.I corp, 1 st floor, 221-D, Amman Sannathi, Tenkasi-627811

59 Branch Office BO-Thanjavur NO:61/2694 SOUTH MAIN STREET THANJAVUR -613009

60 Branch Office BO-theni E.S.I.Corporation,jaibharthi Towers Periyakulam Road,Theni-625531

61 Branch Office BO-THIRUNAGAR ESIC Branch Office, G.S.T Road, Thirunagar, Madurai-625006

62 Branch Office BO-Tirunelveli

ESIC BRANCH OFFICE,(OFFICE OF THE G.M) BSNL CAMPUS Q01 TYPE 4 QUARTERS, VANNERPETTAI, TIRUNELVEI -627003

63 Branch Office BO-TIRUPPUR Panchdeep Bhawan ,416, Kongu Main Road, Trippur - 638007

64 Branch Office Bo-Tondiarpet E.S.I.Corporation, No.20 KummalammanKoil street, Tondiarpet, Chennai-600081

65 Branch Office BO-TRICHY

NO:B-33,2nd FLOOR GOLDEN SQUARE 11TH CROSS EAST THILLAI NAGAR TRICHY-620018

66 Branch Office Bo-Triplicane ESIC BUILDING,#SUNKUVAR STREET,TRIPLICANE,CHENNAI-600005

67 Branch Office BO-TUDIYALUR

ESI corporation, Panchadeep Bhawan, ESI Disp. Compound, Viswanathapuram, Tudiyalur. 641034

68 Branch Office BO-TUTICORIN TUTICORIN.Branchoffice.ESI corp,164-N,North Beach Road.Tuticorin-628001

69 Branch Office BO-Udumalpet

ESI Corporation.PanchdeepBhavan.ThaliRoad.Opp. to Panchayat Union Office, Udumalpet.COIMBATORE – 642126.

70 Branch Office Bo-Vellore

E.S.I.Corporation, No.13, IIIrd Cross Street, Vadivel Nagar, Sankaranpalayam, Vellore - 632001.

71 Branch Office Bo-Villivakkam Periyar Nagar, Korattur Road, Chennai-600 080

72 Branch Office BO-virdhunagar 34/11,PuthuKadaiBazaar,SRS Plaza,Aruppukottai-626101

73 Branch Office BO-VIRUDHUNAGAR

E.S.I.Corporation, 42,Elangovan street,Near Rajalakshmi Theatre railway gate,Virudhunagar-626001

74 Branch Office BO-VK PURAM V.K.Puram.Branch Office.ESIC.NO-1068,Main Rd.Vikramasingapuram-627428

75 Branch Office Bo-Wimco Nagar

WimcoNagar.ESIC.Southern portion of Municipal shopping complex.1st Floor.No-9.36.T.H Road.Chennai-19

DISPENSARIES

1 Dispensary Disp-Alangulam 1/103, Main road, Alangulam

2 Dispensary Disp-Amabasamudram AMABASAMUDRAM.no-33,north car street,ambasamudram,tirunelvelidist

3 Dispensary

Disp-Amathur,Virudhanagar No 1-42, New 2/34, Middle St, Amathur, Virdhunagar DT.

4 Dispensary Disp-Ambattur1 ESIC DISPERSARY COMPLEX , MTH ROAD , CHENNAI-53

5 Dispensary Disp-Ambattur2 ESIC DISPERSARY COMPLEX , MTH ROAD , CHENNAI-53

6 Dispensary Disp-Ambur ESI Dispensary Near O A R Theatre Ambur 635802

7 Dispensary Disp-Ammapet ESI DISPENSARY, CUDDALORE MAIN ROAD, AMMAPET, SALEM - 636 003.

8 Dispensary Disp-Andipatt ANDIPATTI.6-1-363.Jakkampatti,Theni road,Andipatti-626512

9 Dispensary Disp-Annur 20/25,Thennampalayam road, ammaniaruna complex, Annur - 641653

10 Dispensary Disp-Arakonam ESI DISPENSARY NO;MIG-1A-9,TNHB, JOTHY NAGAR ARAKKONAM 631003

11 Dispensary Disp-Aralvoimozhi ARALVOIMOZHI.10/60,VOCstreet,vadakakkur,aralvoimozhiK.Kdist

12 Dispensary Disp-Arani ARANI.29/A,Subramanisshstri street.Arani-632301.

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13 Dispensary Disp-Arumuganeri

ARUMUGANERI.15,Athangkarai Road, Attur (North) Arumaganeri, Tuticorin district

14 Dispensary Disp-Aruppukottai 4,SSKNagar,Tiruchuli Road,Aruppukottai-626101

15 Dispensary Disp-Attur 196-A, AMIRTHASAMY ROAD, GANDHIPURAM, ATTUR - 636102. SALEM DT.

16 Dispensary Disp-Avadi ESI Dispensary AVADI MTH ROAD, Avadi chennai-54

17 Dispensary Disp-Avinashi ESI Dispensary, 4/47, East street, Muthu Chetty Palayam, Avinashi,641654

18 Dispensary Disp-Bagalur IYYANGAR ST,SURJAPURA MAIN ROAD,BAGALUR

19 Dispensary Disp-Begambur

BEGAMBUR.no.19,Mohamadhiyapuram,NVTJ building,maduraird,begambur,dindiguldist

20 Dispensary Disp-CAUVERINAGAR

ESI DISPENSARY SATHYAMOORTHY NAGAR MUTHUDYANPATTY PUDUKKOTTAI 622501

21 Dispensary Disp-Chennimalai 71, CHERAN STREET, IYAPPA NAGAR, CHENNIMALAI - 638 051.

22 Dispensary Disp-Chinniyampalayam CHINNATHOTTAM,CHINNIYAMPALAYAM,COIMBATORE-641062

23 Dispensary Disp-Cuddalore RAMADOSS NAIDU STREET,CUDDALORE-607001

24 Dispensary Disp-Dharapuram N0-15, NN PETTAI STREET , POOKADAI CORNER, DHARAPURAM - 638656

25 Dispensary Disp-Dharmapuri NO.13/85,APPAVU NAGAR,PIDAMANERY ROAD,DHARMAPURI-636701.

26 Dispensary Disp-Dindigul 3/1,NathamRoad,Dindigul – 3

27 Dispensary Disp-Edaicode 18/82,Kumarvilasam,thambarathalaputhan Veedu,Idaicode,Kanyakumari-629152

28 Dispensary Disp-Egmore 4 SATHYAMOORTHY ROAD,CHETPET, CHENNAI-600031

29 Dispensary Disp-Elampillai

ESI DISPENSARY, 10/210-2 A, GANDHI NAGAR,EDANGANASALAI,SALEM MAIN ROAD,OLD BUS STAND,ELAMPILLAI, SALEM - 636 502.

30 Dispensary Disp-Erode

MUTHU CASTLE, NO.70, PAPPATHI KADU 2ND STREET, MUNICIPAL COLONY, ERODE.

31 Dispensary Disp-Ettayapuram Nadar UravinmuraiBuilding,Ettayapuram-627902

32 Dispensary Disp-Ganapathy ESI DISPENSARY,GANAPATHY@TATABAD,COIMBATORE-64101

33 Dispensary Disp-Gopichettipalyam No.63, subbannanstreet ,Pariyur road, gopihettipalayam - 638476

34 Dispensary Disp-Gudiyatham ESI Dispensary 24,Aruvnachala Nagar 2nd Street Gudiyatham 632602

35 Dispensary Disp-GUMMUDIPOONDI ESI DISPENSARY, JAIHIND NAGAR 1ST STREET, GUMUDIPUNDI

36 Dispensary Disp-Harbour

ESI DISPENSARY HARBOUR, 4th Lane North Beach Road, Clive Battery, CHENNAI 600 001.

37 Dispensary Disp-Hosur ESIC DISPENSARY, SIPCOT COLONY, HOSUR-635126

38 Dispensary Disp-Irugur ESI DISPENSARY,NGR PURAM,IRUGUR,COIMBATORE-641103

39 Dispensary DISP-KANCHEEPURAM 88, East Raja Street,kanchipuram-631502

40 Dispensary Disp-Kanya Kumari N0.18/28C,Brozonecottage,Poovanchanthi,Karungal

41 Dispensary Disp-Karaikudi Door No,8 &9,MaharNombuPottalnorth,Karaikudi Post,Sivagangai-630 001

42 Dispensary Disp-Karamadai 34 ,DMG Road ,Karamadai ,Coimbatore

43 Dispensary Disp-Kariyappatti NivethaIllam, Near MuthalammanKovil, Achampatti, Kariapatti

44 Dispensary Disp-Karur ESI DISPENSARY, NO.16, NEW MARKET STREET, KARUR - 639 001.

45 Dispensary Disp-Karur ESI DISPENSARY TRICHY MAIN ROAD PULIYUR CEMENT FACTORY KARUR-639114

46 Dispensary Disp-Kattor1 7/5A.I.Near Tamilnadu hotel.coimbatore-641018.

47 Dispensary Disp-Kattor2 KATOOR 2. 7/5A II.Near Tamilnadu hotel.coimbatore-641018.

48 Dispensary Disp-Kelambakkam ESI Dispensary KELABAKKAM, Chennai-603103

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49 Dispensary Disp-Kilpauk No.19,Kilpauk Garden Road, Chennai-600010.

50 Dispensary Disp-KODAIKANAL ESI Dispensary,Kodaikanal,9,Black Bun compound,naidupuram,kodaikanal

51 Dispensary Disp-Kodambakkam ESIC DISPERSARY , KODAMBAKKAM ,CHENNAI-83

52 Dispensary Disp-Komarapaliyam

44/I-1, EAST COLONY, VETNERAY HOSPITAL ROAD, KOMARAPALAYAM, NAMAKKAL - 638 183.

53 Dispensary Disp-Kodungaiyur No.133, IIIrd Main Road, M.R.Nagar, Kodungaiyur, Chennai-600118.

54 Dispensary Disp-Kondithope1 68,Basin Bridgeroad,kondithope,chennai-21

55 Dispensary Disp-Kondithope2 68,Basin Bridgeroad,kondithope,chennai-21

56 Dispensary Disp-Konur No.318/260, Konur, Mettur, SALEM Dt.,

57 Dispensary Disp-Korattur Periyar Nagar 2nd street, Korattur Chennai-80

58 Dispensary Disp-Kovilpatti KOVILPATTY.newroad,tuticorin dist.628501

59 Dispensary Disp-Krishnagiri 4th CROSS STREET,CO-OPERATIVE COLONY,KRISHNAGIRI-635001.

60 Dispensary Disp-Kulathur KULATHUR.1-18-c,kulathurvill,vedasnthurtalukdindiguldist

61 Dispensary Disp-Kumbokonam ESI DISPENSARY ESIC BULIDING PIDARIKULAM ROAD KUMBAKONAM-612001

62 Dispensary Disp-Kunniyamuthur 8/3 cross cut rd.kunniyamuthur-641008.

63 Dispensary Disp-Kuzhithurai KULITHURAI.18/52,Kaluvanthattai,kulithurai,K.K. dist

64 Dispensary Disp-Madathukulam 312,Palian main road.udumalaipet.via coimbatore-642113

65 Dispensary Disp-Madukarai 17-258A.Pallakat rd.Gandhinagar.Madukrai-641105

66 Dispensary Disp-Manali ESI Dispensary Manali No.5, Aringnar Anna Streat 5th lane, Manali, Chennai-61

67 Dispensary Disp-MANAMADURAI 236, Ramiah Nadar Complex, Ist Floor, Manamadurai.

68 Dispensary Disp-MANAPARAI

ESI DISPENSARY NEAR MILK CO OPERTAIVE STORE T.ALAI PO MANAPARAI-621312

69 Dispensary Disp-MANAVALAKURICHI

Mandaikadu Rd, Lakshmi puram, Near college,Manavalankurichi, Kanyakumari Dist

70 Dispensary Disp-Maninagaram E.S.I Dispensary, T.B road, Maninagaram, Madurai

71 Dispensary Disp-Mathur

ESI DISPENSARY NO:9/76 MARUTHI NAGAR II CROSS MATHUR ROUNDANA AIRPORT PO TRICHY -620007

72 Dispensary

Disp-MATHURANTHAGAM ESI DISPENSARY, Near Indian Bank, Padappai.

73 Dispensary Disp-MELUR ESIC Dispensary ,New Agraharam Melur-31,Madurai

74 Dispensary Disp-Melvisharam 120,AnnaSalai, Opp Tel Exchange,WalaagahTallkMelvishram 632509

75 Dispensary Disp-Mettupalayam

ESI Dispensar Nitin Complex Main Rd Near To CTC DEPO Mettupalayam Coimbatore – 64130

76 Dispensary Disp-Mettur Dam-L ESIC CAMPUS, SALEM CAMP, METTUR - 636 456.

77 Dispensary Disp-Mettur Dam-U ESIC CAMPUS, METTUR DAM, NEAR G.H., METTUR - 636 401.

78 Dispensary Disp-Minjur ESIC DISPENSARY, Gandhi nagar, Minjur

79 Dispensary Disp-MM NAGAR ESI DISPENSARY, MARAIMALAI NAGAR, 602 209

80 Dispensary Disp-Mount Road 4 SATHYAMOORTHY ROAD,CHETPET, CHENNAI-600031

81 Dispensary Disp-Munichalai Munichalai,Balarangapuram,Munichalai Road,Madurai-625009

82 Dispensary Disp-Mylaladuthurai MYLALADUTHURAI.17,ayyarappan south streetmyladuthurai-609001

83 Dispensary Disp-Nagapattinam NAGAPATTINAM.273,sivankoilstreet,nearGH,Nagur,Nagapattinam dist-621001

84 Dispensary Disp-Nagerkoil (Nagercoil)85,Dalava Street(1st Floor),Meenakshipuram,Nagercoil - 629001

85 Dispensary Disp-Nallattipalayam 1/56,EB office rd.Nallattipalayam.coimbatore dist.

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86 Dispensary Disp-Namakkal H - 7, KAVERI NAGAR, TRICHY MAIN ROAD, NAMAKKAL - 637001.

87 Dispensary Disp-Nanadambakkam ESIC DISPENSARY, MOUNT POONAMALLEE ROAD, CHENNAI-600089

88 Dispensary Disp-Naranapuram ESI DISPENSARY,NARANAPURAM,PALLADAM,COIMBATORE-641665

89 Dispensary Disp-Neikarapatti ESIC Dispensary Neikarapatti,PalaniTaluk,Dindigul

90 Dispensary Disp-Nellikuppam NELLIKUPPAM.64,gandhi rd,nellikuppam-607105

91 Dispensary Disp-Nithraivizhai NITHRAIVIZHAI.St. Therasa's Church Campus,,Kanjampuram, Nithravilai, K.K. dist

92 Dispensary Disp-Ondipudur ESI DISPENSARY,PALLADAM,COIMBATORE-64166

93 Dispensary Disp-Ooty Door,No 261. k10 Bank lane ,Ooty -643001

94 Dispensary Disp-ORAGADAM

ESI Dispensary - Oragadam :11, A-Block, First floor, Suryadevi Complex, Vandalur- Walajabad main rd, Oragadam Junction.Kancheepuram-602105

95 Dispensary Disp-Othakkalmandapam

1/411 ,palanisamynagar, malumichampatty post, settipalayam, coimbatore-64105

96 Dispensary Disp-PADAPPAI ESI DISPENSARY, Near Indian Bank, Padappai.

97 Dispensary Disp-PALANGANATHAM ESIC Dispensary Palanganatham.TDK,Madurai-625007

98 Dispensary Disp-Palani ESIC Dispensary,Dindigul Road, Palani-624601

99 Dispensary Disp-Palladam ESI DISPENSARY,KN PURAM,COIMBATORE-641662

100 Dispensary Disp-Pallavaram ESIC DISPENSARY, GST ROAD, PALAVARAM, CHENNAI 44

101 Dispensary Disp-PALLIKONDA ESI DISPENSARY,PALLIKONDA NEAR MAAS MAHAL

102 Dispensary Disp-Pallipalyam ESI DISPENSARY, SPB COLONY, PALLIPALAYAM, ERODE.

103 Dispensary Disp-PANJATTI METTU STREET, PANJATTI, THIRUVALLUR-601201

104 Dispensary

Disp-Pappanaickenpalayam ESI DISPENSARY,PAPANAKENPALAYAM,COIMBATORE-641037

105 Dispensary Disp-PARAVAI E.S.I Dispensary, Amman Kovilst, Paravai, Madurai

106 Dispensary Disp-Pattlam

ESIC DISPENSARY CHOOLAI, NO.126,ANGALAMMAN KOIL STREET,PATTALAM, CHENNAI-112

107 Dispensary Disp-Peelamedu ESI DISPENSARY,PEELAMEDU,COIMBATORE-64104

108 Dispensary Disp-Peethappmpatti 3/99,kalyanamandapam.sriman subbaiah street.peetahmpatty-642205

109 Dispensary Disp-Perambur1 104/95,PERAMBUR HIGH ROAD,JAMALYA,CHENNAI-600012

110 Dispensary Disp-Perambur2 104/95,PERAMBUR HIGH ROAD,JAMALYA,CHENNAI-600012

111 Dispensary

Disp-Perianaickenpalayam

Periaynaickenpalayam, 53kuppuchipalam road, opp panchayat union, srkv post,coimbatore-6 41020

112 Dispensary Disp-Periyanakanpetti 3/19,southstreet,pernaickenpatty,virudhanagardist

113 Dispensary Disp-Pernampetti PERNAMBET.295,highroad.perambet,vellore dist-635810

114 Dispensary Disp-PERUNDURAI ESI DISPENSARY, PERUNDURAI, ERODE (Dt.).

115 Dispensary Disp-Pettai1 PETTAI(STATIC).277/A, Cheranmadevi rd. pettai.Tirunelveli District

116 Dispensary Disp-Pettai2 PETTAI(MOBILE).277/A, Cheranmadevi rd. pettai.Tirunelveli District

117 Dispensary Disp-Podanur PODANUR.132-B-2.Bharathinagar.podanur.coimbatore dist:641023

118 Dispensary Disp-Pollachi No-9.Raja mill Road.coimbatore-642002

119 Dispensary Disp-PONNAGARAM E.S.I Dispensary, T. B road, Ponnagaram, Madurai

120 Dispensary Disp-Poonamallee

ESIC DISPERSARY , AVADI ROAD , KARAIYANCHAVADI , POONAMALLEE,CHENNAI-56

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121 Dispensary Disp-Pudukkottai ESI DISPENSARY TS NO:993 3RD NORTH STREET PUDUKKOTTAI-622001

122 Dispensary Disp-Raja Street N0.16 perur main road, Selvapuram(south), kumarapalayam(PO), Cbe-641026

123 Dispensary Disp-Rajapalayam Kumarasamy raja nagar.,rajapalyam,Virudhanagardist

124 Dispensary Disp-Ramanathapuram ESI DISPENSARY,RAMANATHAPURAM,COIMBATORE-641045

125 Dispensary Disp-RamjiNagar ESI DISPENSARY RAMJEE NAGAR TRICHY -620009

126 Dispensary Disp-Ranipet Esi Dispensary Complex, Sipcot, Ranipet 632403

127 Dispensary Disp-Rasipuram Near To Old Bus Stand Agraharam Street, Rasipuram, NAMAKKAL-637408.

128 Dispensary Disp-Red Hills ESIC BULDING,ESIC DISPENSARY COMPLEX,G.N.T.ROAD POZAL,CHENNAI-66

129 Dispensary Disp-Saidapet1 ESIC DISPERSARY 2 ,PALAVANTHAANGAL,CHENNAI-96

130 Dispensary Disp-Saidapet2 SAIDAPET-II.Richards Park.Saidapet.CHN-600015

131 Dispensary Disp-Salem-M PLOT NO-36.62/135Y,GODAVARI STREET,NENDUNCHALAI NAGAR,SALEM

132 Dispensary Disp-Salem-S PLOT NO-36.62/135Y,GODAVARI STREET,NENDUNCHALAI NAGAR,SALEM

133 Dispensary Disp-Sankaralingapuram 3/113,SOUTH STREET,SANKARALINGAPURAM,VIRUDHUNAGAR-626119

134 Dispensary Disp-Sankarankovil SANKARANKOIL.143/B,mainrd,sankarankoil,tirunelvelidist

135 Dispensary Disp-Sankari 234,TRAVELLERS BUNGLOW ROAD,SANKARI

136 Dispensary Disp-Sattur

Branch Office, E.S.I. Corporation,No.127, By-Pass Road (Ist Floor), Sattur – 626 203.

137 Dispensary Disp-Seelanaickenpatti ESI DISPENSARY, M.G.R. NAGAR, SEELANAICKENPATTY, SALEM - 636 201.

138 Dispensary Disp-Sembium ESIC DISPANSARY,ESIC COMPLEX,SEMBIUM,CHENNAI-600099

139 Dispensary Disp-Shencottah 34,Ward No:2,Jawaharlal St,Sencottah-627809

140 Dispensary Disp-Singampunari

ESI Dispensary,Door No:17/33B,Near RamarKovil,Anna Nagar,Singampunari-630 502

141 Dispensary Disp-Singanalur1 ESI DISPENSARY SINGANALLUR MOBILE, ONDIPUDUR,COIMBATORE-641016

142 Dispensary Disp-Singanalur2 ESI DISPENSARY,SINGANALLUR(STATIC),COIMBATORE-641005

143 Dispensary Disp-SIVAGANGAI 49/118, SathyamurthiNagar Sivagangai

144 Dispensary Disp-Sivakasi Sivakasi West, virudunagar.

145 Dispensary Disp-Solingar SOLINGAR,No-29,Indira nagar,wallajah rd,solingar631102

146 Dispensary Disp-Somanur ESI DISPENSARY, SOMANUR,BALAJI NAGAR,COIMBATORE-641665

147 Dispensary Disp-Sowripalayam ESI DISPENSARY,SOWRIPALAYAM,COIMBATORE-641028

148 Dispensary Disp-Sriperumpudur ESI Dispensary SRIPERUMPUTHUR No.5, NethajiStreat D.K Nagar

149 Dispensary Disp-Srivilliputhur Old no-44,New no- 48,Valaikulam otha street,Sriviliputhur-626125

150 Dispensary Disp-SS Kulam 2/3 C, Sathy Main Road, Sarkar Samarkulam - 641107

151 Dispensary Disp-Sulur ESI DISPENSARY,4/61A,61B,U.K.N.STREET,SULUR,COIMBATORE-641402.

152 Dispensary Disp-Tambaram Tambaram DISPENSARY, Mudichue Road, ch-45

153 Dispensary Disp-Tenkasi TENKASI.57B, Railway Feeder Road,Tenkasi-627811

154 Dispensary Disp-Thadikombu ESIC,136/191,NORT STREET,THADIKOMBU,DINDIGUL

155 Dispensary Disp-Thalayuth THALAIYUTHU.82/D/20,Madurai main road,Sankarnadarpost,Tirunelvelidist

156 Dispensary Disp-THALLAKULAM Tallakulam.RAMO Office comp,Vinayakanagar,K.K.Nagar.Madurai-20

157 Dispensary Disp-Thanjavur ESI DISPENSARY NO :1/5 RAJAPPA NAGAR MC ROAD THANJAVUR

158 Dispensary Disp-THAYILPATTI

THAYILPATTI.1/131,nadarnadustreet,patchyapuram,thyalpatti,sivakasiTk,virudhanagardist

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159 Dispensary Disp-Theni THENI.no.9maria joseph building,govt.hospitalrd.thenidist

160 Dispensary Disp-Thiruchencode

ESI DISPENSARY, 18/18-A, A.K.E. STREET NO.3, GANDHI NAGAR, NAMAKKAL ROAD, THIRUCHENGODE.

161 Dispensary Disp-THIRUNAGAR E.S.I Dispensary, G.S.T road, Thirunagar, Madurai

162 Dispensary Disp-THIRUPUVANAM 1/322,A.Annanagar,Silaiman,Madurai-625201.

163 Dispensary

Disp-Thiruvanmaiyur-Adayar ESIC DISPERSARY ,NEHRU STREET, KANDANCHAVADI ,CHENNAI-96

164 Dispensary Disp-Thiruvottriyur Kaladipet,Esic,1049 T.H Road,Dispensary Campus,Chennal-19

165 Dispensary Disp-THUCKALAY S.U.S. Building Opp. Police Station,Palace Road, Thuckalay-629175

166 Dispensary Disp-Thudialur 1/535, Vengataswamy, GounderThottam, Viswanathapuram Tudialur,641034

167 Dispensary Disp-Tirchy-M ESI HOSPITAL COMPOUND PERIYAMILAGUPARAI TRICHY -620001

168 Dispensary Disp-Tirchy-S ESI HOSPITAL COMPOUND PERIYAMILAGUPARAI TRICHY -620001

169 Dispensary Disp-Tirruvellore ESIC DISPENSARY ,MEATUKUPPAM,THIRUVALLORE

170 Dispensary Disp-TIRUMANGALAM 15,8th Street,JawaharNagar,Thirumangalam,Madurai Dt.

171 Dispensary Disp-Tirunelveli 13,RamanujapuramStreet, NANGUNERI.Tirunelveli-627108

172 Dispensary Disp-Tirunelveli ESIDispensary No11 EverestLogeStreetHighGround Tirunelveli-627011

173 Dispensary Disp-Tiruppur1 Panchdeep Bhawan, 416,Kongu Main Road, Tiruppur-638602

174 Dispensary Disp-Tiruppur2 OKS Building, Near Aiyappam, Kovil Street, Knppuram, Tirupppur-2

175 Dispensary Disp-Tiruthangal 52 colony,SN Puram road,Tiruthangal-626130

176 Dispensary Disp-Tiruverambur

ESI DISPENSARY SPICOT INDUSTRIAL ESTATE BHEL NAGAR THUVAKUDI TRICHY-620015

177 Dispensary Disp-Tondiarpet TONDIARPET.ESIC,1049 T.H Road,Dispensary Campus.Chennai-19

178 Dispensary Disp-Triplicane

ESI Dispensary Complex, ESIC Building, No.1, Sunkuwar Street, Triplicane,Chennai - 600 005.

179 Dispensary Disp-Tuticorin KAZHUGUMALAI, 27, Sankarankoil Main Road, Kazhugumalai,tuticorindist

180 Dispensary Disp-Tuticorin TUTICORIN.164/A,north beach road,tuticorin-628001

181 Dispensary Disp-Udumalpet

MOBILE,ThaliRoad.Opp. to Panchayat Union Office, Udumalpet.COIMBATORE – 642126.

182 Dispensary Disp-Udumalpet

STATIC,ThaliRoad.Opp. to Panchayat Union Office, Udumalpet. COIMBATORE – 642126.

183 Dispensary Disp-Upplipalayam ESI DISPENSARY,UPPLIPALAYAM,COIMBATORE-641015

184 Dispensary Disp-Vadalur VADALUR.Plot no 30,opr plot,vadalur-607303

185 Dispensary Disp-Vadamadurai 4-1-31R.S.ROAD,ESIC DISPENSARY,VADAMADURAI-624802

186 Dispensary Disp-Vaniyambadi ESI Dispensary, 542 Maideen Sahib Rd,Vaniyambadi Vellore Dist 635751

187 Dispensary Disp-Vanur

VANUR.2/40,Gandhinagar,Thiruchitrambalamkootroad,vanur,villupuram Dist-605111

188 Dispensary Disp-Vedasandhur ESIC Dispensary 70-A,SalaiStreet,Vadasanthur,Dindigul Dist.

189 Dispensary Disp-Vellalur ESI DISPENSARY,VELLALORE,PODNUR ROAD,COIMBATORE-641111

190 Dispensary Disp-Vellore VELLORE.pwd building.fort rd,vellore-632001

191 Dispensary Disp-Veppadai

No.4/91-13, EkattorPirivu, Veppodai, Elanthakuttai Post, Namakkal District 638008

192 Dispensary Disp-Vikramasingapuram VIKRAMASINGAPURAM.1068,MainRoad,Tirunelvelidist

193 Dispensary Disp-Villivakkam NO:9/21,REDDY STREET,VILLIVAKKAM,CHENNAI-600049

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Sl.No


194 Dispensary Disp-Viralimalai

NO. 10, SELVA VINAYAGAR IIND STREET, VIRALIMALAI, PUDUKOTTAI DT. PIN : 621 316

195 Dispensary Disp-Virudhunagar 23,West Car Street, virudunagar

HOSPITALS

1 HOSPITAL HOSPITAL-AYANAVARAM ESIC HOSPITAL,MEDAVAKKAM TANK ROAD, AYANAVARAM,CHENNAI-600023

2 HOSPITAL HOSPITAL-COIMBATORE ESIC Hospital, singanallur.varatharajapuram ,Coimbatore-641045

3 HOSPITAL HOSPITAL-HOSUR SIPCOT PHASE-1,HOSUR-635126

4 HOSPITAL HOSPITAL-KKNAGAR ESI Hospital ,KK Nagar Ashok Pillar Road , Chennai - 600078,

5 HOSPITAL HOSPITAL-MADURAI ESI Hospital Thathaneri, Madurai-625018

6 HOSPITAL HOSPITAL-SALEM ESI HOSPITAL, THALAVAIPATTY, SALEM - 636 302.

7 HOSPITAL HOSPITAL-SIVAKASI ESIC Hospital ,Sivakasi. Virudhunagar dist.-626124

8 HOSPITAL HOSPITAL-TIRUNELVELI ESIC Hospital Salai Street, Vannarpettai, Tirunelveli - 627003

9 HOSPITAL HOSPITAL-TRICHY ESI Hospital Periyamilagupari Trichy-620001

10 HOSPITAL HOSPITAL-VELLORE E.S.I.Hospital, Vellore - 632001,Tamil nadu.

REGIONAL OFFICE AND OTHER OFFICES

1 R.O. RO-CHENNAI NO:143,STERLING ROAD,NUNGAMBAKKAM,CHENNAI

2 SRO SRO-COIMBATORE 1897,Trichy road,Ramanathapuram,Coimbatore-641045

3 SRO SRO-MADURAI 2ND WEST STREET,K.K.NAGAR,MADURAI-625020

4 SRO SRO-SALEM 39/57,THREE ROADS,SALEM

5 SRO SRO-TIRUNELVELI

ESIC SUB REGIONAL Corporation, Panchadeep Bhawan, Salai Street,Tirunelveli-627003

6 DMS DM&RHS(TEYNAMPET) DM&RHS (ESI), TEYNAMPET, CHENNAI-600006

7 RAMO RAMO-MADURAI RAMO(ESIC),Vinayaga Nagar,Talakulam, Madurai.

8 RAMO RAMO-CHENNAI RAMO(ESIC),22,METTUPALAYAM,PERAMBUR ROAD,CHENNAI-600012

9 RAMO RAMO-COIMBATORE 573,TRICHY MAIN ROAD,SINGANALLUR,COIMBATORE-641005

10 RAMO RAMO-SALEM

REGIONAL ADMINISTRATIVE MEDICAL OFFICE, ESI HSOPITAL CAMPUS, THALAVAIPATTY, SALEM - 636302.

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Appendix-VI

CHECK LIST OF DOCUMENTS TO BE ENCLOSED

Sl No Name of Document Remarks

1

Testimonials from not less than three (3) Govt. / Semi-Govt. / Public

SectorOrganisations /Banks/Corporate firms* regarding their

satisfactory performance of similar contract in the last three financial

years ending 2017-18subject to the condition that at least 1(One)

contract should have been executed from the Govt./Semi-Govt./Public

Sector organization/Banks.(In Form 'A')

(N.B.* In respect of corporate firms, the maintenance contract should

have been at least for minimum of 1000 desktops).

2

Copy of three years audited balance sheet and profit and loss

account which should have annual turnover of Rs. 3 Crores (Rupees

three Crores) or more in each year in similar nature of work in the last

three financial years ending 2017-18 and should have been profitable.

The documentary evidence in the form of work order/Purchase

order/Successful completion certificate with clear cut indication of the

amount of AMC works executed is to be submitted and the sum of such

AMC works executed should have annual turnover of Rs. 3 Crores or

more in each year in the last 3 financial years ending 2017-18. (In

Form 'B')

3

List of Professionally qualified personnel (hardware/ software/

network/ engineering) of the vendor indicating at least 100 qualified

personnel on the rolls of the agency. (In Form 'C')

4 Copy of Certificate of registration/incorporation of the agency.

5 Copy of Trade license as may be applicable.

6 Copy of Income Tax Registration Certificate/PAN and GST

7 Copy of ISO Certification in Services related to IT infrastructure repair

and maintenanceetc, if any

8 Documentary proof for ESIC& EPFO Code Nos.