tender for catering services at southern regional … · 2013. 12. 2. · tender for catering...
TRANSCRIPT
TENDER FOR CATERING SERVICES AT
SOUTHERN REGIONAL OFFICE, ANNANAGAR
CHENNAI
BHARAT PETROLEUM CORPORATION LIMITED
(A GOVT OF INDIA ENTERPRISE)
SOUTHERN REGIONAL OFFICE,
NO.1 RANGANATHAN GARDENS,
OFF 11TH MAIN ROAD, ANNANAGAR,
CHENNAI-600040
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
2 SCOPE OF WORK | BPCL
Table of Contents
SCOPE OF WORK ----------------------------------------------------------------------------------------------------------------- 3
1. SCOPE OF WORK: ------------------------------------------------------------------------------------------------------ 3
2. PURCHASE, HANDLING AND STORAGE OF MATERIALS ----------------------------------------------------- 5
3. HEALTH, HYGIENE & SANITATION -------------------------------------------------------------------------------- 6
4. PREPARATION OF FOOD --------------------------------------------------------------------------------------------- 7
5. PRESENTATION OF FOOD ------------------------------------------------------------------------------------------- 8
6. F & B SERVICES --------------------------------------------------------------------------------------------------------- 8
7. SERVICE OF COFFEE/ TEA/ SNACKS TO CABINS DURING NON OFFICE HOURS ------------------------- 9
8. EQUIPMENT/MATERIAL SUPPLIED BY BPCL -------------------------------------------------------------------- 9
TERMS AND CONDITIONS ---------------------------------------------------------------------------------------------------- 10
1. MANPOWER ----------------------------------------------------------------------------------------------------------- 10
1. MAINTENANCE OF CUTLERY, CROCKERY, & GLASSWARE ------------------------------------------------- 11
2. STATUTORY REQUIREMENTS ------------------------------------------------------------------------------------- 12
3. DURATION OF THE CONTRACT: ----------------------------------------------------------------------------------- 15
4. MEETINGS / CONFRENCES / BANQUETS ----------------------------------------------------------------------- 15
5. IMPORTANT POINTS TO BE NOTED: ----------------------------------------------------------------------------- 17
ANNEXURE I – RAW MATERIAL BRAND ----------------------------------------------------------------------------- 19
ANNEXURE II - HEALTHY SNACKS MENU --------------------------------------------------------------------------- 20
ANNEXURE III – BISCUTS TO BE SERVED ---------------------------------------------------------------------------- 21
ANNEXURE IV – ILLUSTRATIVE HEALTH DIET ---------------------------------------------------------------------- 22
ANNEXURE V - UNIFORM ------------------------------------------------------------------------------------------------ 23
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
3 SCOPE OF WORK | BPCL
SCOPE OF WORK
1. SCOPE OF WORK:
1. To cook & serve meals (lunch), coffee/tea/snacks to our Management Staff on all
working days and other days as required by us.
2. The top brand Raw materials procured and preserved by you in a hygienic manner at
your cost. The Brands of raw materials used shall confirm with list indicated as
Annexure-I
3. Corporation will provide electricity / water / crockery / utensils / fully equipped
kitchen / pantry / cooking gas for operating the canteen at no cost to the contractor.
4. To supply tea/coffee with biscuits to 150 persons once in the morning at 10:00 am and
once in the evening at 3:30 pm. Snacks have to be supplied at 3:30 PM. The list of
Healthy snacks attached in the Annexure - II. Any officer not opting for snacks should be
served with 4 biscuits in lieu of the same. The list of biscuits to be served is attached as
Annexure - III. Coffee / Tea served should be of very high standard. Coffee will be filter
coffee (or instant coffee (Nescafe) if insisted). No whitener will be allowed for use and
only fresh, hygienic and quality branded milk should be used. Tender coconut water or
butter milk to be supplied once at 11:00 am. The supply will be for all executives in all
the floors.
5. Lunch timing will be in from 12:45 to 2:15 pm which may extend till 3:00 pm. The party
will have to cook and serve food for approximately guaranteed 100 persons every
weekday – 5 days week (barring holidays).
6. For any services rendered to the guest apart from the regular staff, you would be
required to obtain appropriate authorization in the daily slips and produce the same for
payment as and when you submit your bills.
7. You will have to cater for parties organized by the company as and when required.
8. Corporation will provide cleaning materials/soaps/detergent/towels/napkins etc.
9. The Contractor will ensure total cleanliness in the dining hall at all times especially
during lunch time. Crockery/cutlery must be washed/dried and promptly replaced for
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
4 SCOPE OF WORK | BPCL
the next batch without delays. Also, proper cleaning of the tables and replacement of
fresh water glasses for the next batch will have to be ensured.
10. The Contractor shall enter the premises of the Corporation for the purpose of operating
the canteen solely for the Corporation's staff and not for any other purpose. The
Contractor shall not have any claim of whatsoever nature or right in the said premises
for himself, his nominees or for his employees.
11. All the personnel engaged by the Contractor are wholly and purely in the employment of
the Contractor and no claim of individual /collective nature on Corporation's
employment by any of past/present employees or claim of any nature on the
Corporation shall be tenable.
12. Menu should be planned always one week in advance for the following week and should
be ratified by the Admin officer concerned. In case due to paucity on the availability of
raw materials a change is brought about in a particular day’s menu it should be
immediately brought to the notice of the Admin officer and necessary sanctions to be
obtained. A sample menu for lunch and evening snacks are enclosed for guidance.
However, the Company reserves the right to amend the menu. In addition to the
sample menu the caterer should be in a position to supply Executive lunch/fruit lunch
that includes varieties of sandwiches/potato chips/ sauce/ salad/fresh juice/fresh
fruits/sweet. Fruit lunch should comprise of five varieties of cut fruits, juice & sweet. All
the above at the agreed rate for the regular lunch.
13. We would also have Health Diet served in lieu of normal menu items – the illustrative list
of healthy diet optional items that may be served is attached as Annexure-IV. The list
shown is illustrative only. However, the vendor has to observe that the payment
towards such health diet items shall be the same as the regular meal as the same is in
lieu of regular item.
14. Food should be served in buffet system. Non-Veg/ Veg proportion is in the ratio of
40/60. Omelet / bread / dhal should be available over and above the normal menu as
and when required. Fruits like Apple, Papaya, Banana and other seasonal fruits to be
served on all days as add on.
15. The caterer should be in a position to cook varieties like: a) Chinese, b) Continental, c)
North Indian, d) South Indian, e) Tandoori etc.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
5 SCOPE OF WORK | BPCL
16. No advance booking of meals is possible. However, Company assures minimum number
of 100 meals per day.
17. The minimum guarantee for coffee / tea (morning and evening) will be 200 per day (the
proportion of coffee and tea will be 120:80 per day). For additional Tea/Coffee services,
Signature from respective persons has to be received.
18. A minimum guarantee for snacks -100 per day. The snacks/cut fruits are served along
with the evening coffee/tea. For additional service of snacks to guests/outsiders etc.,
signature from respective officer has to be received.
19. Bills towards such additional tea/coffee/ snacks shall be processed only against such
authorization/ signature from respective officers.
20. A minimum guarantee for tender coconut/butter milk is 100 Nos per day.
21. Four festival special meals to be provided for occasions (as decided by the company)
during the year within the rates quoted for.
22. The contractor should provide one special meal once in a month.
23. You are supposed to serve lunch for contractor’s workmen on a daily basis on all
working days. The minimum guarantee for the same is 25 Nos. They need to serve only a
meal consisting of Rice, sambar, rasam, poriyal, pickle, pappad and Curd Rice. The Rate
for the same has to be quoted separately as indicated in the tender document.
24. The contractor should deploy personnel to keep the kitchen and dining area clean and
hygienic. The cleaning materials shall either be provided by BPCL or reimbursed at
actuals.
2. PURCHASE, HANDLING AND STORAGE OF MATERIALS
The following points should be borne in mind while making purchases for provisions, meat,
fish poultry, eggs and other items.
a) Brands of provisions and quality of meat, fish, eggs, milk, vegetables etc. to be the best
available in the market.
b) Expiry date of provisions in the store to be monitored.
c) Cholesterol level of oil and how many times the oil is used to be monitored.
d) Handling and storing perishable foods to ensure that there is no spoilage, discoloration,
smell etc.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
6 SCOPE OF WORK | BPCL
e) Storage, rotation, cleanliness practices to ensure that the raw materials and cooked food
is healthy and free from contamination, insects and bacterial infections.
f) To maintain optimum level of warmth, moisture and storage time to ensure that the raw
materials are free from contamination and bacterial infections. To this effect, the caterer
shall establish a Temperature Monitoring System for raw and cooked foods.
g) Contractor shall get the raw material samples checked periodically for contamination /
spoilage and maintain record / submit reports to the corporation.
h) First In First Out of raw materials to be practiced and the entire operation should be
carried out in a professional way.
i) The storage refrigerator should be defrosted at regular intervals.
j) No items should be stored on the ground and it should not lean on the walls too.
k) Never receive eggs on supplier’s tray direct. It should be transferred into the clean trays
and it should be maintained always clean.
3. HEALTH, HYGIENE & SANITATION
The contractor should serve healthy and balanced diet which should be cooked and served
hygienically. The following important areas should be concentrated to achieve the above:
a) Medical check-up of staff deployed once in six months
b) Personal hygiene of the staff to be ensured
c) Contractor’s personnel should thoroughly (and frequently throughout the day) wash
their hands using hot water, unscented soap, nail brush and wipe dry using clean towels.
The hands should be washed before starting work, after returning to work from a break,
after eating, handling raw foods and cooked foods and after carrying our any cleaning
activity etc.
d) While on job the kitchen staff should not wear watches, brooches, rings etc.
e) Always wear head coverings to enclose hair completely. Never comb hair in the food
production are or in the dining hall Always wear protective clothing in the kitchen, never
keep outdoor cloths in food rooms, wear clean footwear with low heels and non-slip
shoes.
f) Shirts, trousers, aprons, socks to be washed and issued daily to each canteen employee
g) Disposable caps, gloves, face mask to be issued daily one to each canteen employee
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
7 SCOPE OF WORK | BPCL
h) Spillage of food to be avoided. In case of any unintentional spillage, the area is to be
cleaned immediately by using mild detergent and water.
i) Daily removal of garbage, in trash bags, from the kitchen premises, without causing
inconvenience to Staff and surroundings will have to be arranged by the contractor.
j) The Kitchen premises shall be cleaned on daily basis and kept highly clean. However, the
material for cleaning the same shall be provided by BPCL.
k) Please ensure that the waste are segregated into biodegradable and non biodegradable
and are deposited into two separate bins for appropriate disposal.
l) Once a month the chipped, broken and condemned items should be listed and the same
to be taken approval to condemn and to be discarded. Never collect in bulk and store.
4. PREPARATION OF FOOD
a) It’s important to wash the hands thoroughly with soap and warm water before cooking,
after touching the bin, going to the toilet, and after touching raw food.
b) Floor should not be used for cutting of vegetables or any such activity. Work tables to be
used for this purpose.
c) Wash all worktops and chopping boards before and after cooking as they can be a
source of cross-contamination.
d) “Use different chopping boards for raw and ready-to-eat foods,”
e) The production staff should use always stainless steel knife not iron knives.
f) Wash and replace kitchen cloths, damp sponges and tea towels frequently.
g) While handling raw materials like salad and cut fruits the production staff should use
hand care or gloves. The table should be sanitized before start cutting.
h) Vegetables to be washed and inspected for insects, worms etc. immediately on arrival
and insect – infested vegetables should not be used for cooking.
i) Non vegetarian items used should be freshly purchased and refrigerated items should
not be used for cooking.
j) Cooked food will not be kept on the floor. Additional low-height tables if required to be
used for this purpose.
k) Canteen workers to be trained to always cover the cooking utensils, especially when
there is food inside.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
8 SCOPE OF WORK | BPCL
l) The cooking personnel must know about the temperature at which various foods to be
cooked and special care to be taken on this to ensure that all the micro organisms are
dead. Periodic checking of the food sample is recommended to ensure this. Surprise
check from the client is also possible on this front.
m) All other hygienic standards have to be observed while cooking.
n) Standardize all preparations.
5. PRESENTATION OF FOOD
a) Present the food with proper garnishing
b) Display of caloric value of the food served should be carried out for lunches
c) Always serve the food at the right temperature.
d) Use always proper serving spoons/ladles
e) Keep the serving area clean and tidy
f) See that timely replenishment of the food is taking place
g) Make sure that there are no flies and cockroaches in the dining area and kitchen
h) With regard to quality, style, variety, presentation, quantity, nutrition and temperature
– a healthy balanced diet and you should play an important role in supporting our
operation to set employees on the path to good health. You should offer quality food,
dynamically prepared, dishing out variety, attractively presented well balanced menus at
the optimum temperature with adequate fat, sugar and salt levels.
6. F & B SERVICES
1. Catering personnel shall avoid direct handling of cooked food.
2. The personnel should be in proper uniform and more attentive (quick in response).
3. Proper allocation of work should be given to the staff so that equal attention is given to
everybody.
4. Quick cleaning of tables after a person completes his/.her meal.
5. Lay out the tables fast for the next person.
6. Should not use any chipped crockery or glassware at any point of time
7. Make sure that the cutlery, crockery and the glassware used are properly washed and
dried. See that the cutleries are shining always.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
9 SCOPE OF WORK | BPCL
8. Glasses should be specially checked for any smell etc.
9. Make sure that sufficient manpower is deployed in the lunch room throughout the lunch
timings.
10. Daily briefing and training programmes should ensure that the highest standards are
maintained throughout the daily routine. To support this training, your manager on
location ensures that Hygiene, Safety and Environment Policy are fully implemented in
our catering location.
7. SERVICE OF COFFEE/ TEA/ SNACKS TO CABINS DURING NON OFFICE HOURS
1. We have got a café coffee day vending machine for Coffee/ tea/flavored milk/ soup in
our Southern Regional Office, Annanagar, Chennai to provide Coffee/ Tea/ Flavoured
Milk/ Soup/ Snacks for the employees during non office hours.
2. The banquet assistant shall man the vending machine without any extra man power cost
from 17:00 hrs to 20:00 hrs on weekdays and from 10:00 hrs to 15:30 hrs during
Saturdays to take the orders from our employees at various floors in our office and
serve them at respective Workplace.
3. However, raw materials such as coffee powder, tea powder, chocolate, milk, sugar etc
towards the operation of the said machine shall be purchased by the contractor from
café Coffee day or approved brand and BPCL shall reimburse the same at actual on
production of bills.
8. EQUIPMENT/MATERIAL SUPPLIED BY BPCL
1. Following items/ equipment shall be supplied by BPCL free of cost:
a) BPCL shall also supply all equipment such as Stoves, tandoor, refrigerator, Bain
marie, grinder, mixie, Spoon sterilizer etc.
b) LPG & Electricity required for cooking shall be provided by BPCL.
c) The crockery & Cutlery required for daily service shall be provided by BPCL.
d) Items required for cleaning such as soaps etc
e) BPCL also shall supply the necessary tissue paper required for operation of the
lunch tables.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
10 TERMS AND CONDITIONS | BPCL
TERMS AND CONDITIONS 1. MANPOWER
The Minimum requirement of manpower along with respective qualifications for the
smooth running of all catering operations would be as follows:
Sno Manpower Description (Min
Wage Category of Manpower)
Man
Power Qualification
1 Catering Manager (Skilled) 1 No.
Must be of good conduct and with 3 years
experience in High Class Restaurant/ corporate
kitchen operations and well behaved.
2 North Indian main cook
(Skilled) 1 No.
Must be of good conduct and with 5 years of
working experience in Cooking Veg/ Non Veg North
Indian dishes in High Class Restaurant/ kitchens.
3 South Indian main cook
(Skilled) 1 No.
Must be of good conduct and with 5 years of
working experience in Cooking Veg/ Non Veg South
Indian dishes in High Class Restaurant/ kitchens.
4 Assistant cooks
(Semi-Skilled) 2 Nos.
Must be of good conduct and with 3 years of
working experience in Cooking Veg/ Non Veg in
High Class Restaurants/ kitchens.
5 Kitchen /Dinning Hall
Supervisor (Skilled) 1No.
Must be of good conduct and with 3 years
experience in High Class Restaurant/ corporate
kitchen operations and well behaved.
6 Banquets Supervisor (Skilled) 1No.
Must be of good conduct and with 5 years
experience in High Class Hotels/ corporate Banquet
operations and well behaved.
7 Banquets Assistant
(Semi Skilled) 1 No.
Must be of good conduct and with 3 years
experience in High Class Hotels/ corporate Banquet
operations and well behaved.
8 Stewards (Unskilled) 8 Nos. Must be of good conduct and have knowledge of
Servicing and well behaved.
9 Dishwashers (Unskilled) 3 Nos. Must be of good conduct and have knowledge of
Hygene/ Saftey and well behaved.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
11 TERMS AND CONDITIONS | BPCL
1. One Personnel holding a 3 year diploma /degree in Hotel Management & Catering
Technology from a reputed Catering Institute with considerable experience in star hotels
or first grade restaurants should be deployed as the Catering manager. He would be
responsible for the entire catering operations on daily basis and in a position to take the
orders and ensure prompt delivery of all the services as outlined.
2. Apart from tea and coffee services in the morning, the floor waiters may have to keep
water for officers in some floors. This job has to be carried out as per instructions from
Admin.
3. All your personnel (Chef, cooks, and stewards) should be properly trained in their areas
of operation with sufficient exposure and experience. They should be well behaved and
with pleasing manners. We have listed the basic requirement of attire required to be
worn by the Cooks, Serving Staff, and Supervisor in the Annex - V.
4. Under no circumstances, the manpower employed for BPCL officer’s canteen should not
be called for any other requirements/jobs of the contractor. In the event of any such
incident reported to the managements, it will be viewed very seriously and may result in
termination of the contract.
5. Apart from the regular catering services in the office, you may be required to serve
lunch and dinner for parties inside the office premises or in our lawn in the colony,
which may be in line with our regular menu or with additional requirements (additional
menu and special counters, beverages etc) and the number of pax may vary from 20 to
200 as the case may be. You must quote a very competitive rate in the event you are
called for this service.
1. MAINTENANCE OF CUTLERY, CROCKERY, & GLASSWARE
1. Special care to be taken in cleaning the cutleries and crockery’s, glassware and all the
operating supplies of kitchen and dining items like chafing and all the kitchen items like
chafing dishes, soup tureens, dishes, milk jugs etc.
2. A meeting will be held once in a month to discuss various issues like condition of
services, breakage/loss of crockery/cutlery, quality of food, etc.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
12 TERMS AND CONDITIONS | BPCL
3. A proper inventory of kitchen equipment, crockery/cutlery, etc. provided to the
Contractor will have to be maintained and a copy of the same should be forwarded to
the respective Admin officer for scrutiny at the beginning of each month for inspection.
Any breakage/ damage/ shortage beyond 10% of the inventory during the contractor
period will be on the contractor's account. Recovery will be made at the existing market
rate.
CANTEEN COMMITTEE
There is a canteen committee in place to check and monitor the activities and
performance of the contractor on a regular basis. The forum will be ideally used to iron
out any issues in the day to day operations of the canteens. The service provider is
bound to cooperate proactively with the canteen committee for the improvement of the
services provided. Regular meetings would be conducted at predetermined intervals for
the smooth functioning of the same.
PENALTY:
Under no circumstances, there should not be any shortage of manpower in any area of
operations. In case if the management finds that the services are hindered by way of
manpower shortage appropriate penalty will be charges to the contractor. The minimum
amount deducted per person for absence would be Rs. 250/- and it can increase
depending on the category of the person which is absent.
2. STATUTORY REQUIREMENTS
1. In respect of persons engaged by the contractor for the purpose of catering services at
the Companies Southern Regional Office, Annanagar, Chennai – 40 (address mentioned
in the beginning), the Contractor shall discharge all its statutory obligations including but
not limited to the following:
a) You are responsible for ensuring compliance with various legislations such as
Minimum Wages Act, Payment of Wages Act, Bonus Act, Equal Remuneration Act,
Gratuity Act, ESI Act, EPF Act, Contractor Labor (Registration & Abolition Act) and
any other such statutory provisions failing which you will be liable to indemnify
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
13 TERMS AND CONDITIONS | BPCL
BPCL against any action that may be initiated against BPCL by any statutory
authority for any act on non compliance by you. Further BPCL should not be liable
to pay any damages or compensation for any death or injury caused to you or any
employees engaged by you during the course of their presence at BPCL’s premises
under the provisions of Workmen Compensation Act or any other Act in force at
that time and you shall keep BPCL indemnified from all such claims. The contractor
should show the proof of such compliance as and when required by BPCL. Further
all the statutory registers maintained with regard to compliance of the statutes
should be available with the Supervisor at the work site. The proof of ESI & PF
remittance made on a monthly / half yearly/ annual basis shall be submitted as
proof of remittance. Contractor shall not employ any person below the age of 18
years or above the age of 60 for carrying out any job.
b) You shall indemnify BPCL from any claims arising for compliance w.r.t any of the
above legislations even after the period of this contract if the said claims are arising
for the period of your contract under this Tender, or an extension thereof.
c) Central Minimum Wage Act shall apply to this establishment but in case the State
Minimum Wages are higher than the Central Minimum Wages for the given period,
the State Minimum Wages would apply even with respect to any specific skill level.
In case of both the Central & State Minimum wages, rates prescribed for
Construction, Maintenance of roads or in building operation shall apply. Your quote
should be based on the above. The rate quoted shall remain firm during the period
of contract.
BPCL reserves the right of enforcing all the procedures under the statutory norms and if
the party is found violating the same the contract will be terminated with immediate
effect.
2. All the staff engaged by you should be disciplined and in proper uniforms. Cost towards
the uniform will be borne by the contractor.
3. The Contractor shall ensure that the workmen deputed by him for the job maintain
normal personal hygiene, abide by all the safety instructions related to work and shall
work under the supervision and control of the Contractor only.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
14 TERMS AND CONDITIONS | BPCL
4. Your rate shall also be inclusive of wages, statutory payments, all Taxes, service charges,
consumables (Raw materials for cooking like atta , vegetables, fruits, other raw
materials) etc. However, any revision in tax structure due to change in govt. guidelines,
during the course of the contract, will be paid to the extent stipulated. Necessary TDS
will be deducted as per Govt guidelines.
5. The proof of PF and ESI deduction to be submitted at the beginning of every month lest
payments will not be effected to the contractors.
6. The successful tenderer, before the commencement of work, shall have to provide a
Security Deposit in the form of demand draft equivalent to 5% of the total tendered
value of the works, subject to a maximum Rs.1,00,000-00 (Rupees one Lac only), but
not less than Rs. 5000/-. The security deposit will be retained till the successful
completion of the work. No interest will be payable on security deposit.
7. The Contractor shall submit a self explanatory table illustrating the details of the wages
that would be paid to the workmen along with the applicable statutory deductions. This
work sheet must accompany with the filled up tender forms for evaluation. This is also a
prerequisite for tender evaluation. BPCL reserves the right to reject the offer in case the
same does not comply with any statutory provision in force.
8. The Contractor shall submit proofs with respect to Registration of Establishment,
Allotment letters of PF and ESI Code for the Employer along with the Tender application.
Tenders will not be considered for evaluation if the above said proofs are not submitted.
9. Before Commencement of the Contract, Successful Contractor has to submit
a) Experience & qualification certificate
Contractor shall issue the I-card to his workers and shall ensure that they wear valid I-Card while
on duty. It is very important that the contractor shall note the following:
a) The Man Power shall be deployed in BPCL premises only after the same is concurred by BPCL
Office in Charge.
b) In case required man power with required qualifications is not positioned in place, the
payment shall be made on prorate basis.
c) BPCL shall impose a penalty of Rs. 250/- per person per day over and above the deduction
stated in cl (b) above
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
15 TERMS AND CONDITIONS | BPCL
10. The contract is for a period of one year i.e., tentatively from 01.04.2013 to 31.03.2014.
11. However, BPCL reserves the right to terminate the contract at any point of time, at its
sole discretions, without assigning any reason whatsoever, by giving one month
notice.
Payment to the man power engaged by NEFT/ Cheque only:
The Contractor has to ensure that the payment to the contract labor shall be made by
cheque or direct account transfer to the accounts by NEFT only. Copy of the statement of
the same has to be enclosed, only against the same; the running bills shall be released.
Service Tax:
If the party is charging service tax it should be specially mentioned in the tender and must
provide a copy of the service tax registration certificate.
3. DURATION OF THE CONTRACT:
This Contract will be for a period of one year tentatively, from 01.04.2013 to 31.03.2014.
The contract will terminate either after the completion of the one year period mentioned
above or on reaching the estimated value, whichever is early. However, if the services are
found to be good then the contract may be extended for a further term of one year on the
same terms and conditions, solely at the discretion of the Corporation.
The Corporation reserves the right to terminate the contract at any time by giving one
month's notice, without assigning any reason whatsoever.
The tenderer should accept all the terms and conditions specified in the Scope of work &
Terms and conditions.
For any clarifications, you may contact admin department on 26142041 or 9840976543.
4. MEETINGS / CONFRENCES / BANQUETS
Apart from the regular lunch, we have four banquet halls and meetings will be conducted
there. Accordingly the number of lunch served may vary as per the requirements of the
meeting which will be intimated to the Contractor’s supervisor in advance. The lunch for
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
16 TERMS AND CONDITIONS | BPCL
the members who attend the meeting or training may be served in the lunch room or if the
numbers are more, it may be served in the respective halls as the case may be. The rate for
the coffee/tea/lunch/snacks will be same as the regular lunch during weekdays. As for the
meetings held during weekends and on holidays, we have asked for separate rates for lunch
as per the number specified in the Tender document. When the number of lunch during
holidays exceeds 80 per day then the rate quoted for the normal week day would be
applied.
REQUIREMENTS FOR MEETINGS/CONFERENCES/ BANQUETS
1. Ear mark one supervisor and one helper well trained in the operations of PC, LCD
projector, setting up room for meetings etc with one additional staff exclusively for
meetings / conferences and banquet arrangements in the office.
2. They will be fully responsible for Conference / meeting arrangements right from
arrangement of the meeting halls, sourcing and distribution of stationery from the
stationery department, fixing up of various gadgets like LCD, Computer, Mike as the
meeting demands.
3. Service of exclusive lunch and all matters related to it till the completion of the
meetings.
4. You will have to supply coffee, tea, snacks, lunch as and when required for the
conferences/meetings/trainings etc. While the coffee/tea/snacks are to be served on
the table, the lunch may be served in the lunch room or in the auditorium on some
occasions. Please also see other details mentioned under the heading Manpower.
5. All other requirements including arrangements of Tables/Frilling etc., as to be done well
in advance.
6. You will be given separate service charges towards meetings/conferences/Banquet
services in the office as per details given below. Taking into consideration the manpower
deployed exclusively for conferences, services charges for the procurement of various
snacks items from outside and other works involved for the same you may quote
appropriately an amount expected per month against the line item on the tender.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
17 TERMS AND CONDITIONS | BPCL
7. At times you may have to hire cutlery, crockery, glasses, chaffing dishes etc for
conferences which may be held in office or in the lawns, which would be reimbursed by
the company along with the reimbursement bills.
8. Any specific requirements for various meeting / conferences would have to be
ascertained from the banqueting officer concerned and must be procured and arranged
in time. Accordingly, reimbursement of such purchases would be made once in 15 days.
This may include items disposable paper plates, glasses, spoons, forks, tooth’s picks,
napkins etc.,
9. You may get reimbursed coffee and tea at the same rate you have quoted for general
services.
10. Expected number of meetings per month is approximately 25 numbers and the total
number of participants would be around approximately 750 numbers per month.
5. IMPORTANT POINTS TO BE NOTED:
1) Manpower towards catering and banquet/ coffee day services shall strictly adhere to
following qualifications/ numbers :
Sno
Category of
Manpower
Man
Power Qualification
1 Catering
Manager 1 No.
Must be of good conduct and with 3 years experience in High
Class Restaurant/ corporate kitchen operations and well
behaved.
2
North Indian
main cook 1 No.
Must be of good conduct and with 5 years of working
experience in Cooking Veg/ Non Veg North Indian dishes in High
Class Restaurant/ kitchens.
3
South Indian
main cook 1 No.
Must be of good conduct and with 5 years of working
experience in Cooking Veg/ Non Veg South Indian dishes in High
Class Restaurant/ kitchens.
4
Assistant
cooks 2 Nos.
Must be of good conduct and with 3 years of working
experience in Cooking Veg/ Non Veg in High Class Restaurants/
kitchens.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
18 TERMS AND CONDITIONS | BPCL
2) One Nos of Manpower from 17:00 hrs to 20:00 hrs on weekdays and from 10:00 hrs to 15:30
hrs during Saturdays to take the orders from various floors for the above and service the same
in to respective rooms.
3) Payment to the manpower shall be adhering strictly to minimum wages; and the
payment has to be disbursed only by cheque/ EFT only.
4) Strict adherence to the high quality/ top brands of raw materials.
5) Strict adherence to the dress code in kitchen and canteen for the contractor’s staff as
per Annexure-4.
5
Kitchen
/Dinning Hall
Supervisor 1No.
Must be of good conduct and with 3 years experience in High
Class Restaurant/ corporate kitchen operations and well
behaved.
6
Banquets
Supervisor 1No.
Must be of good conduct and with 5 years experience in High
Class Hotels/ corporate Banquet operations and well behaved.
7
Banquets
Assistant 1 No.
Must be of good conduct and with 3 years experience in High
Class Hotels/ corporate Banquet operations and well behaved.
8 Stewards 8 Nos.
Must be of good conduct and have knowledge of Servicing and
well behaved.
9 Dishwashers 3 Nos.
Must be of good conduct and have knowledge of Hygene/
Saftey and well behaved.
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
19 TERMS AND CONDITIONS | BPCL
ANNEXURE I – RAW MATERIAL BRAND
S.NO MATERIAL BRAND
1 RAW RICE TN PONNI/SONAMASUR/SILKY
2 THUR DHAL UDHAYAM/REPUTED BRAND
3 URID DHAL MARVEL/UDHAYAM/REPUTED BRAND
4 MOONG DHAL MARVEL/UDHAYAM
5 KABULI CHANNA FIRST QUALITY
6 WHOLE WHEET FLOUR ANNAPOORNA/AASHIRWAD/PILSBURY
7
SUNFLOWER DOUBLE REFINED
OIL SAFFOLA/ SUNDROP/GOLDWINNER/FORTUNE
8 VANASPATHI YENTOP/SUPREME/DALDA
9 GHEE AAVIN
10 APPALAM VARIETIES AMBICA DEPOT/POPULAR / BINDHU
11 COOKING SALT IODISED TATA SALT/REPUTED BRAND
12 RAVA TRUE/SAMPOORNA/UDHAYAM
13 MAIDA UDHAYAM/TRUE
14 GINGEELY OIL IDHAYAM/VVS
15 COCONUT OIL VVD/PARACHUTE
16 HONEY DABUR
17 MASALA POWDER SHAKTI/MTR/EVEREST
18 TEA TOP STAR/KANNANDEVAN/AVT/BROOKE BOND
19 COFFEE FRESHLY GROUND FILTER COFFEE
20 MILK POWDER AAVIN
21 ASAFOTIA LG/RUCHI
22 TOMATO SAUCE KISSAN/OHMS/MAGGIE
23 JAM KISSAN
24 APPALA POO BINDHU
25 BABY GRAM BINDU
26 FRIED GRAM GOPURAM
27 SUGAR M30 (KANDASER)
28 VERMICELLY TRUE
29 TAMARIND THUMKUR
30 BASMATI RICE DOUBLE DEER/LAL QUILA
31 ICE CREAM KWALITY / AMUL
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
20 TERMS AND CONDITIONS | BPCL
ANNEXURE II - HEALTHY SNACKS MENU (Indicative)
VEGETABLE SANDWICH: (Multi grain bread loaves with Cucumber, Tomato and lettuce
leaves)
PANEER AND SPROUTS SANDWICH: (White bread loaves apply with coriander and chilli
spread topped with crumbled paneer, green chilli, and salt and spread the sprouts on
top. Cut into four pieces and serve.
CHUTNEY SANDWICH: (Whole wheat bread coat with mint chutney and filled with finely
chopped tomato, cucumber and lettuce)
OPEN SANDWICH: (Brown bread loaves applied with mustard paste and tomato ketchup
topped with the mixture of grated paneer, finely chopped green chilli and coriander
leaves and thick curd)
DHOKLA: (Steamed snack made of fermented batter of besan flour and rice)
CHICKPEAS CHAAT: (Overnight soaked and boiled white channa with finely chopped
onions, green chillies and coriander leaves sprinkled with chaat masala, salt and squeeze
little lime juice for taste)
WHOLE GREEN MOONG SUNDAL: (Boiled whole green moong dhal seasoned with
mustard, urad dhal, curry leaves and salt)
DRY KARAMANI SUNDAL: (Boiled chowli beans seasoned with mustard, urad dhal, curry
leaves and salt and topped with grated raw mango)
BLACK CHANNA SUNDAL: (Overnight soaked and boiled black channa seasoned with
mustard, urad dhal, red chilli, curry leaves and salt)
POPCORN: (Whole grain maize kernels popped up and spiced with pepper, turmeric and
salt)
MASALA PORI (PUFFED RICE): (Puffed rice with turmeric powder and chilli powder, curry
leaves and salt)
STEAMED RICE KOLUKATTAI: (Rice dumplings filled with sweet or savoury)
STEAMED CORN KERNELS: (Steamed corn kernels flavoured with lime juice and salt)
BAKED SAMOSA: (Conical shape pastry with vegetable filling and baked)
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
21 TERMS AND CONDITIONS | BPCL
OATS PANIYARAM: (Dry roast oats, whole wheat flour, rice flour, flax seed powder and
salt with green chilli and ginger paste, yoghurt and seasoned with mustard seed,
asafoetida and curry leaves)
DAL PANDOLI (CHOLA DAL/MOONG DAL): (Smooth paste of either chola dal or moong
dal along with green chilli, chopped spinach, low fat curd, asafoetida and salt and
cooked in steamed boiler)
ANNEXURE III – BISCUTS TO BE SERVED (Indicative)
Britannia Marie Biscuits
ITC Marie Lite Biscuits
Crackers
50 – 50 Biscuits
Rusk
Bread Sticks
Bourbon
Britannia Nutri Lite
Good Day
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
22 TERMS AND CONDITIONS | BPCL
ANNEXURE IV – ILLUSTRATIVE HEALTH DIET MENU
HEALTHY
DRINKS
MINTY
CUCUMBER
COOLER /
BUTTER MILK
SUNSHINE
DRINK /
BUTTER
MILK
CARROT AND
TOMATO
SMOOTHIE /
BUTTER MILK
COOL WATER
MELON SLUSH
/ BUTTER
MILK
GINGER
LEMONADE /
BUTTER MILK
PINKY
TENDER
COOLER /
BUTTER MILK
HEALTHY
SOUPS
MOONG DAL
AND
SPINACH
SOUP
CLEAR
VEGETABLE
BROTH
SPINACH AND
LETTUCE SOUP LENTIL SOUP
TOMATO
BASIL SOUP
5 GREENS
SOUP
HEALTHY
SALADS
MIXED
VEGETABLE
SALAD
SPROUTED
MOONG
DAL SALAD
LOBIA AND
CORN SALAD
KACHUMBER
SALAD
FRUITY
VEGETABLE
SALAD
TABBOULEH
HEALTHY DHAL
PREPARATION
MASOOR
DHAL
CHANNA
MASALA
PANCHRATNI
DHAL
SPROUTED
MOONG DHAL
CURRY
DHAL WITH
SPINACH LOBIA DHAL
HEALTHY
MAIN DISH
BAINGAN
BHARTA
PARUPPU
KEERAI
KOOTTU
SOYA BEAN
GRANULES
SUBJI
SPINACH AND
VEGETABLE
DELITE
WHOLE SOYA
BEAN
CARROT
CAPSICUM
MASALA
CORN PALAK
RICE CURD RICE RICE +
CURD CURD RICE RICE + CURD CURD RICE RICE + CURD
INDIAN BREAD
PHULKA /
ROOMALI
ROTI
ROOMALI
ROTI/
TANDOORI
ROTI
PHULKA /
ROOMALI ROTI
ROOMALI
ROTI/
TANDOORI
ROTI
PHULKA /
ROOMALI
ROTI
ROOMALI
ROTI/
TANDOORI
ROTI
FRUITS CUT FRUITS CUT FRUITS CUT FRUITS CUT FRUITS CUT FRUITS CUT FRUITS
(water melon, musk melon,papaya, guava, pineapple, apple )
BHARAT PETROLEUM CORPORATION LTD.
( ) (A GOVT. OF INDIA ENTERPRISE)
SOUTHERN REGION
23 TERMS AND CONDITIONS | BPCL
ANNEXURE V - UNIFORM
PRODUCTION STAFF
a) Cooks / Asst. Cooks --- Chefs Trouser, Chefs standard coat, aprons – fire proof
(chefs cap ----- Disposable caps can be worn) Scarf – optional
b) Foot wear: Shoes and socks
SERVICE STAFF
a) Waiters --- Trouser, Shirt, jacket, Bow-tie, half apron,
(Cap and hand gloves ------ disposable can be worn)
b) Foot wear: Shoes and socks
CLEANING STAFF
a) FEMALE: Sari, Blouse, Water proof apron (Cap - disposable can be worn)
Foot wear: Non slippery chapel
b) MALE: Trouser, Shirt, Water proof apron (Cap - disposable can be worn)
Foot wear: Non slippery chapel and Gum boot
**********i
i The vendor shall make a site visit during the officer hours in consultation with respective officer in charge,
acquaint himself/ herself with the premises before submitting the final quote.