tender for 10 mbps leased line. · 2018-09-22 · page 5 to be submitted in sealed cover, which,...

TENDER DOCUMENT FOR

Providing 4 Mbps Fully Wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and unshared)

“Always on Internet (AoI)” facility as managed service

at

NABARD, UP Regional Office Building, Gomti Nagar, Lucknow

NAME OF TENDERER _________________________________ ADDRESS _________________________________ _________________________________ _________________________________

SCHEDULE OF TENDER:

i. Tender document will be available from 14.09.2016

ii. Submission of Tender by 1500 hrs on 28.09.2016

iii. Pre-tender meeting on 20.09.2016 at 11:00 hrs.

iv. Opening of tender (Part-I)/ Pre-Qualification bid :

1530 hrs on 28.09.2016

NATIONAL BANK FOR AGRICULTURE AND RURAL DEVELOPMENT 11, VIPIN KHAND, GOMTI NAGAR

LUCKNOW - 226 010

This tender consist of pages from 1 to 41.

NOTICE INVITING TENDER

Ref. No.NB/UPRO/ 302/Internet Leased Line in RO/2016-17 12.09.2016

Dear Sir/s,

Providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and

unshared) “Always on Internet (AoI)” facility as Managed Service at NABARD, UP Regional Office

Building, Gomti Nagar, Lucknow

Tenders are invited from eligible interested parties to tender for the captioned work. The tender

form can be obtained from the office of Chief General Manager, NABARD Uttar Pradesh Regional

Office,11, Vipin Khand, Gomti Nagar, Lucknow, on or before 28.09.2016 or may be downloaded

from NABARD website (www.nabard.org) after satisfying the fulfillment of the criteria mentioned

therein

The sealed tender in the prescribed tender form in envelopes as follows should be addressed to

Chief General Manager, NABARD, 11, Vipin Khand, Gomtinagar, Lucknow - 226010 and super

scribed as "Providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1

uncompressed and unshared) “Always on Internet (AoI)” facility as Managed Service at NABARD,

UP Regional Office Building, Gomti Nagar, Lucknow" The envelope shall be dropped in the Tender

Box provided at the second floor not later than 1500 Hrs on 28.09.2016

If the last date of receipt or opening of the tenders happens to be a holiday for NABARD, then the

receipt and opening by the tenders shall be shifted to next working day without change of time and

venue.

NABARD reserves the right to accept or reject any tender without assigning any reasons for doing so

and do not bound themselves to accept the lowest or any tender.

NABARD also reserves the right to negotiate or accept any tenders received without assigning any

reasons thereof. The tenderer may have to furnish Rate Analysis for the scrutiny of rates by

NABARD for negotiation etc., if required. Tenders, which do not fulfill all or any of the conditions

mentioned in the tender documents or are incomplete in any respect are liable to be rejected. Any

discrepancies, omissions, ambiguities in the tender documents or any doubt as to their meaning

should be reported in writing to The Chief General Manager, NABARD, 11, Vipin Khand,

Gomtinagar, Lucknow - 226 010 , who will review the questions and where information sought is not

clearly indicated or specified. NABARD will issue clarifications to all the tenderers, which will

become part of the contract document. NABARD will not be responsible if the discrepancies,

omissions, ambiguities in the Tender documents or any doubts as to their meaning are not brought

to the notice of NABARD, before three working days prior to the date of submission of the tender.

You are advised to ensure strict observance of commercial aspect of this tender and also of the

following points:-

a. Time of Completion- 1 month including monsoon months from the 10th day of issue of letter of

acceptance for tender.

b. The onus of Cooperation with other contractors for any disciplines in services lie on the tenderer.

c. It may please be noted that all documents that comprise the tender documents should be signed

and sealed by the tenderer.

d. No part of the bill of quantities including specifications should be deleted.

e. Validity of offer: 90 days from the date of opening of price bids.

f. NABARD reserves the right to accept or reject any /all tender/s of any firm / firms without assigning

any reasons for doing so.

g. The successful tenderer will enter into agreement with NABARD as per the standard format given

in the tender on a non-judicial stamp paper as per prevailing Stamp Act of the State within 07

days from the date of issue of work order failing which the bidder’s EMD may stand forfeited.

h. EMD : Rs 16,000/-

i. Cost of Tender: Rs 500/-

j. EMD and Tender document fee may be credited to our Current Account as per the details given

below:-

Payee Name : NABARD

Current Account No : 555011000127

Name of the Bank : KOTAK MAHINDRA BANK LTD.

Address : Shahnazaf Road Branch, Lucknow - 226001

IFSC Code : KKBK0000141

This Notice Inviting Tender (NIT) shall also form part of the Tender Document.

1. Each tenderer will comprise of two parts viz. Part-I comprising Notice Inviting Tender, Form

of Tender, Instructions to Tenderers, Articles of Agreement, General and Special Conditions

of Contract, Detailed Specifications and Part-II comprising of Schedule of Quantities.

2. Sealed Tenders in the prescribed tender form in two separate envelopes should be submitted

to the Chief General Manager, National Bank for Agriculture & Rural Development, UP

Regional Office, 11, Vipin Khand Lucknow - 226010 and super scribed “Providing 4 Mbps

fully wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and unshared) “Always

on Internet (AoI)” facility as Managed Service at NABARD, UP Regional Office Building,

Gomti Nagar, Lucknow“

3. Envelope No. I – shall contain Earnest Money deposit, cost of the tender and Part – I (Techno-

commercial bid) of the tender.

Envelope No. 2 – shall contain only Schedule of Quantities (Financial Bid) duly priced and

completed in all respects. This shall not include any conditions whatsoever. In case any

conditions are included in Envelop no. 2, the same shall not be taken into consideration.

Further, the tender in such case is liable to be rejected.

4. Both the envelopes should be submitted to the above office not later than 15:00 Hrs. on

28.09.2016. Envelope No. 1 will be opened at 15:30 Hrs. on 28.09.2016 in presence of

tenderers or their authorized representatives who choose to be present.

5. After opening of the Envelope No.1 and assessing the conditions stipulated by bidders, if any,

the Employer will, if he so decides, may inform all the tenderers about any modifications in the

tender conditions. Tenderers who agree to the changed conditions along with original in- toto

will be allowed to make modifications if they so wish in their tender prices by means of a letter

to be submitted in sealed cover, which, along with their price bid will form the final price bid.

A tender will be rejected if any tenderer proposes any deviation from the above.

6. The Envelope No. 2 shall be opened only in respect of those tenderers who bring their tenders

in line with the requirements of tender document and are acceptable to the Employer. The

decision of the Employer in this regard shall be binding on the tenderers and not open to

question or appeals. The date and time of opening of Envelope No.2 shall be intimated after

opening of Envelope No.1.

7. Tenders received late on account of any reason whatsoever and telegraphic and faxed tenders

or tenders received through post of any kind or email shall not be entertained.

Yours faithfully,

-Sd/-

(Dr. K S Maya Devi)

Deputy General Manager

PART-I

(TECHNO COMMERCIAL BID)

Introduction:

National Bank for Agriculture and Rural Development, a body corporate established under the

NABARD Act, 1981 (hereinafter referred to as “NABARD”) having its Head Office at Plot No.

C-24, Block ‘G’, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051 and Regional Office

at 11, Vipin Khand, Gomti Nagar, Lucknow – 226 010. NABARD intends to invite tenders

from eligible service providers for providing dedicated 4 Mbps (OFC) (1:1 uncompressed and

unshared) Leased Line Internet connectivity link on Ethernet as Managed Service and supply of

required devices like Router, Modem and other network devices etc. as necessary for enabling

the service.

General Terms and Conditions:

1.0 Scope of work:

i. To provide dedicated 4 Mbps fully wired internet leased line connectivity on

uncompressed, unshared leased line (OFC) (1:1) at NABARD, UP Regional Office, 11,

Vipin Khand, Lucknow – 226 010. This includes supply, installation, testing,

commissioning & upkeep of the complete link including the router, modem, optical

fibre cables, other network devices etc. for a period of 03 (three) years. The hardware

and software required for the establishment of the fully functional fully wired leased line

will be provided by the bidder. The minimum guaranteed bandwidth should be 4 Mbps

with the provision of increase up to the bandwidth to 16 Mbps.

ii. Uptime Guarantee with Service Level Agreement SLA not less than 99.95% Month on

Month Basis with a penalty for downtime as per clause 10.2.

iii. Last mile connectivity should be provided within the premises of the Regional Office

using optical fibre cable terminating at the server room located on the 3rd

floor of the

Regional Office building.

iv. BIDDER should be able to provide Internet Bandwidth of more than 4 Mbps (if

required) as specified above on demand from NABARD for which required

Infrastructure should be made available.

v. Internal cabling which is required from the service provider mux to the router has to be

laid by the bidder. Optical fibre cable should be laid. The costing of the same should

be included in the price bid.

vi. In all cases, the bidder will be responsible to maintain and monitor the end-to-end

connectivity on 24x7 basis so as to meet the committed SLA.

vii. The bidder is responsible for liaising with government agencies or other

Departments to provide any licenses, approvals etc. that may be required.

viii. The Multiplexers/Modems/Patch Cords/Fiber Converter/Routers etc. and any other

equipments (if necessary) for commissioning of 4 Mbps internet bandwidth link will

have to be supplied, installed and maintained (all throughout the service period) by the

bidder at sites and shall remain their property. However, the infrastructure such as

space, air-conditioning and UPS power will be provided by NABARD within its own

premises.

ix. The bidder should not terminate the connections of others on the devices installed at

our premises and should furnish an undertaking to this effect.

x. Provision of the link is subject to satisfactory Acceptance Test. The bidder shall arrange

for the UAT as per the requirements of NABARD. After commissioning the links, an

acceptance test will be conducted. The methodology for the test will be at the discretion

of NABARD. The link commissioning is deemed to be complete only if the acceptance

test results are found satisfactory. Acceptance tests will be conducted at NABARD, U P

Regional Office at Lucknow.

xi. Bidder should provide 24x7 support and should have facilities for 24x7 centralized call

center / NOC. Also, the Bidder should have adequate resources to provide immediate

support in case of link break downs or any such issues/problems raised by NABARD.

xii. The bidder should provide online portal to view real time Bandwidth

utilization/performance. It should provide report generation on real time basis such as

Hourly, Daily, Weekly and Monthly basis. Besides, the reports should also be made

available on demand.

xiii. Wireless for the last mile will not be accepted.

2.0 Pre-qualification criteria (mandatory, tenderers not meeting the criteria will not be

considered):

Sr.

No.

Eligibility Criteria Supporting documents

1 Interested Bidders who is willing to participate in the

tender, should meet the following eligibility criteria:

Should be in Core ISP business at least for a

period of last three years.

Should be registered with TRAI for providing

Internet Bandwidth Service in India.

Should have made Net Profits in each year for

last three financial years.

Minimum turnover out of Indian operations

should be not less than Rs 50 crores from the

business of Internet Bandwidth Service each

year for the last three financial years.

Should have direct support office at Lucknow.

The service provider should be a global ISP

having its own network reachability in

minimum two regions. (i.e. APAC, EMEA, US

& LATAM). The service provider should have

Documentary Proof should be attached

Copy of Registration Certificate

Copy of the last three years audited financial

statements

Copy of the last three years audited financial

statements

Detailed address and contact numbers of

support offices.

Self-certified letter for compliance of the

same.

min. two NOCs operating in different cities.

The service provider should give a denial of

service response guarantee in SLA where in

the service provider will take immediate action

(within 15 Minutes of NABARD opening a

trouble ticket with the service provider) to stop

the attack.

The service provider should commit 99.95%

availability of his internet backbone / core

network. This also includes POP uptime

/availability.

Bidder should be Tier 1 Service provider

(having their own international Internet

gateway)

Bidder should be a class-A ISP license holder

from DoT, Government of India.

The bidder should a have self-heading

backbone.

No generic call centre or telephonic support is

accepted. No Franchisee support is acceptable

to NABARD.

The bidder should not have been blacklisted

by any Central/State Government

Organization or PSU for any corrupt and

fraudulent practice.


same


same

Copy of license

Copy of license

Copy of self-certified letter for compliance

Copy of self-certified letter for compliance

An Undertaking by the Authorized Signatory

on the letterhead of the bidder

2 Should have commissioned & maintained minimum 3

Links of 4 Mbps or more Leased Line Internet

Bandwidth (for sharing of more than 200 users) with

managed services in each year for the past three years

preferably in BFSI (Banking, Financial services and

Insurance) sector at Lucknow

Documentary proof for the commissioning

of Internet Links should be attached.

3 Any technical problem should be resolved within a

maximum of 24 hours of call reported.

A self-certified letter to be submitted.

4 Should be able to commission Leased Line Internet

Bandwidth within one month from the date of purchase

order.

For late delivery the LD clause would be applicable

@0.5% of the contract value inclusive of all taxes,

duties, levies etc., per week or part thereof subject to a

maximum of 5%.

A self-certified letter to be submitted for

meeting the delivery schedule and accepting

the LD clause.

Please note that all the documents requested should be arrange in the same order as mentioned

in the Checklist.

Please note that any response which does not provide any / all of the above information in the

specified formats shall be rejected and NABARD shall not enter into any correspondence with

the service provider in this regard.

3.0 General Terms & Conditions:-

The terms and conditions presented are indicative in nature and not exhaustive. Bidders should

note that these conditions and the responses are expected to form the basis of the contract

between NABARD and the Bidder.

1. Standards:

All standards to be followed will adhere to Bureau of Indian Standards (BIS) specifications or

other acceptable standards.

2. Language of Tender

The Tender prepared by the Bidder, as well as all correspondence and documents relating to

the Tender exchanged by the Bidder and NABARD and supporting documents and printed

literature shall be in English language only.

3. Formats of Bids:

The bidders should use the formats prescribed by NABARD in the TENDER for submitting

both techno commercial and price bids.

NABARD reserves the right to ascertain information from the banks and other institutions to

which the bidders have rendered their services for execution of similar projects.

4. Timeframe

The following is an indicative timeframe for the overall selection process. NABATD reserves

the right to vary this timeframe at its absolute and sole discretion should the need arise. Changes

to the timeframe will be relayed to the affected Respondents during the process.

Tender Issuance Date: 12/09/2016

Prebid meeting: 20/09/2016 at 11.00 AM at our NABARD, Uttar Pradesh

Regional Office, 11, Vipin Khand, Gomti Nagar,

Lucknow

Last Date for submission of bids: 28/09/2016 at 03:00 P.M.

Technical Bid Opening: 28/09/2016 at 03.30 P.M.

5. Nature & Submission of Tender: It is a two part tender namely:

Part-I: “Techno Commercial bid” and

Part-II: “Price Bid”

5.1 Part –I: Techno Commercial Bid: The sealed envelope duly supercribed shall contain the

following:

i. Duly filled-in and signed and stamped tender document

ii. Technical proposal should contain the solution architecture for leased line

internet bandwidth and detailed technical aspects

iii. All relevant documents for supporting the pre-qualification criteria mentioned

in the tender

iv. Receipt of bank supporting payment of EMD and tender fees.

v. Documents listed in the Annexure (A - I)

vi. Any other information which the bidder would like to submit along with his

tender.

5.2 Part-II: Price bid: The sealed envelope duly superscribed shall contain the following:

Price for each of activities mentioned in part II of tender document is to be quoted separately in

the price bid format attached as part II of tender document, duly signed by the tenderer.

5.3 BID SUBMISSION METHOD: Bids must be submitted in sealed cover as follows:-

5.3.1 One sealed cover (Envelope) containing techno commercial bid as per and clearly

superscripting the cover as “Techno commercial bid for Providing 4 Mbps fully wired Internet

Leased Line Connectivity (OFC) (1:1 uncompressed and unshared) “Always on Internet (AoI)”

facility as Managed Service at NABARD, UP Regional Office Building, Gomti Nagar, Lucknow”.

Documents / declaration in support of pre-qualification should be put in a separate envelope

super scripting “Pre-qualification”, sealed and to be put inside the same envelope for techno

commercial bid.

5.3.2 The 2nd sealed cover shall contain the price bid and clearly stating on the cover as “Price

bid for Providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1

uncompressed and unshared) “Always on Internet (AoI)” facility as Managed Service at

NABARD, UP Regional Office Building, Gomti Nagar, Lucknow”.

5.3.3 Above mentioned two envelopes to be wrapped in another sealed cover super scripting

“Techno-Commercial bid and Price Bid for Providing 4 Mbps fully wired Internet Leased Line

Connectivity (OFC) (1:1 uncompressed and unshared) “Always on Internet (AoI)” facility as

Managed Service at NABARD, UP Regional Office Building, Gomti Nagar, Lucknow”

N.B.: 1. Any corrections in the bid document should be authenticated by the bidder by

putting signature with stamp.

2. The price bid enclosed by the bidder along with the techno-commercial bid

instead of keeping it in a separate cover shall be out rightly rejected.

5.3.4 All erasures and alterations made while filling the tender must be attested by initials of

the bidder. Overwriting of any kind is not permitted. Failure to comply with either of these

conditions will render the tender invalid at the discretion of NABARD. No advice of any change

in rate or conditions after the opening of the tender will be entertained.

5.4 Opening of Tenders

5.4.1 All the tenders received up to the time and date of opening will only be considered for

opening and tenders received late shall not be considered under any circumstances.

5.4.2 The techno commercial bids will be opened at 15:30 hours on 28.09.2016 in NABARD,

UP Regional Office, 11, Vipin Khand, Gomti Nagar, Lucknow – 226 0010 in the presence of

Bidders or their representatives should they choose to remain present.

6.0 Offer Validity Period

The offer should remain valid for a minimum period of 90 days from the last date of submission

of the tender. NABARD reserves the right to ask the Bidders for extension of offer validity in

case if it is needed.

7.0 Signatory:

Each page of the Tender document should be signed by the person or persons submitting the

tender in token of Bidder having acquainted himself with the General Conditions of Contract,

Specifications, etc., as laid down and after thoroughly visiting the site.

8.0 Warranty Period:

On successful commissioning and User Acceptance Test, Bidder shall warrant the availability

and functioning of AOI solution / Internet service for a period of three (03) years. Bidder should

be able to trouble shoot the problems, if any, developed in the connection / AOI setup.

9.0 Import Obligations:

In the event of it being necessary to import any materials of foreign manufacture, the Bidder

should obtain the same against his own normal license quota and should not look to NABARD

for any assistance whatsoever for their procurement.

10.0 Uptime Efficiency & Penalties for Downtime:

10.1 Bidder shall ensure guaranteed uptime efficiency of 99.95% for the AOI

connectivity during the warranty period. The efficiency shall be calculated as follows:

E = Monthly Uptime Efficiency

N = Number of days in a month

D = Number of hours the Internet facility is down due to failure of equipment

or service in that month

E = { ( (24 * N) - D ) / (24*N) }*100

Example: If there are 30 days in a calendar month, then total time would be 43,200

minutes. The acceptable down time would be 21.6 minutes (0.05%) for making full

payment for the month based on the following calculations:-

((43200-21.6)/43200)*100=99.95%

The bidder should proactively monitor the downtime status and advise the same to

NABARD. The downtime meter is supposed to have commenced from such time it is

reported either by the bidder or from the time the trouble tickets are raised by NABARD.

10.2 AoI service / facility will be considered down if Internet access is not available at

the last mile / central distribution point due to disruption of ISP service. Levy of penalties

is without prejudice to other rights and remedies available under this agreement:-

Level of Network uptime per month Amount payable for Bandwidth

recurring charges

99.95% and above 100% of Monthly bandwidth charges

99.00% and above but below 99.95% 90% of Monthly bandwidth charges




Below 97.50% 50% of Mont h l y bandwidth charges and

NABARD also reserves the right to

terminate the contract. Further if the

number of link down instances during a

month exceeds 3, an additional 0.50%

downtime will be reduced from uptime

and the penalty will be calculated

accordingly.

Penalties, if any shall be calculated for every month and recovered from payments

to be made at the end of e v e r y quarter. The invoice amounts raised every

quarter should have provisions for deduction of penalties as calculated by bidder

and only net amounts should be claimed for payment.

10.3 The Bidder should resolve any technical problem within 24 hrs. A Self certified

letter to that effect should be submitted along with the tender.

11.0 Terms of Payment:

The terms of payment for the supply, installation, testing and commissioning of AOI solution

will be as under:-

Payment to Bidder:-

a) The annual service payment for AoI Solution (including one-time setup, installation,

registration for the dedicated leased line connectivity, bandwidth charges, circuit

connectivity charges etc.) will be made on quarterly basis after the utilization of the service

on the basis of the invoice raised by the Bidder.

b) All payments will be made in electronic form.

c) First payment will be made only after submission of performance bank guarantee as per

clause 17.0 and Indemnity Bond as per clause 19.0.

12.0 Timely completion & Liquidated Damages:

The entire work related to commissioning of the AoI shall be completed within one month from

10th

day of the date of award of work. In case of delay, NABARD will have the right to claim

liquidated damages @ 0.50% of the cost of AoI solution, per week of delay beyond the stipulated

period subject to a maximum of 5% of the said cost of AOI solution.

13.0 Agreement:

The successful Bidder shall execute a Service Level agreement with NABARD on mutually

agreed terms in line with the terms and conditions mentioned in the TENDER. However, the

clause 10.0 of this document regarding uptime efficiency will form part of service level agreement

without any change. The issue of letter of award of work by NABARD shall be construed as a

binding contract, as though such an agreement has been executed and all the terms and

conditions shall apply on this contract.

14.0 Confidentiality:

The details of the proposed service shall be treated as confidential information between

NABARD and Bidder. Any such information shall not be passed on in part or in full to any

third party without prior written approval of NABARD.

15.0 Settlement of disputes by Arbitration:

The Bidder/Bidder and NABARD shall use their best efforts to settle amicably all disputes

arising out of or in connection with the Agreement, or in respect of any defined legal relationship

associated therewith or derived there-from. If any dispute arising out of or in connection with

this Agreement, or in respect of any defined legal relationship associated therewith or derived

there-from, which cannot be mutually settled within 30 days from the date of receipt of the

notice, the parties agree to submit that dispute to arbitration under the ICADR Arbitration Rules,

1996 to a sole arbitrator. The Authority to appoint the sole arbitrator shall be the International

Centre for Alternative Dispute Resolution. The International Centre for Alternative Dispute

Resolution will provide administrative services in accordance with the ICADR Arbitration Rules,

1996. The language of the arbitration proceedings shall be English. The place of arbitration

proceedings shall be at Lucknow.

16.0 Acceptance Test:

16.1 To assess the operational and functional performance of the various components of the

AOI solution, an acceptance test will be carried out. The Acceptance Test will be carried out

for one week and shall mainly cover the following points:-

• Internet access on nodes: Internet will be accessed simultaneously through configured

nodes ( AoI facility shall be made available on at least 200 nodes)

• Measurement of bandwidth: Actual available bandwidth (in/out) during this time shall

be measured several times through the monitoring tool provided by the Bidder.

16.2 Once the acceptance test is carried out successfully, a Report shall be generated to indicate

the details of all the tests carried out for assessing the performance of AoI solution. The system

shall be taken over by NABARD only after satisfactory conclusion of the Acceptance Test.

17.0 Performance Guarantee:

The successful Bidder/Bidder guarantee that he shall repair or replace free of cost, equipment,

machinery, its parts and components found defective on account of bad workmanship or

defective materials or inferior manufacture as mentioned in the warranty and guarantee clauses.

The successful Bidder/Bidder should provide a performance bank guarantee for a period of

three years for an amount equivalent to 10% of the annual charge fixed for first year from a

Scheduled Commercial Bank in the format specified by NABARD within 30 days from the date

of issue of work order. The Proforma for Performance Bank Guarantee is attached as Annexure

E. In case, the Bidder/Bidder does not perform under the contract to the full satisfaction of

NABARD, it reserves the right to reject the items / services rendered under the contract in its

entirety or partially, as the case may be, during the evaluation period and Bidder/Bidder shall

be liable to refund the full or proportionate amount, if already paid for the said items / services

etc. In this regard the decision of NABARD shall be final and not subject to any arbitration. The

guarantee will be valid for a period of three years from the date of completion of acceptance test.

18.0 Technical support / guidance:

Bidder shall provide end to end technical support and guidance for proper administration of

AOI facility.

19.0 Indemnity Bond:

19.1 The Bidder shall indemnify NABARD against all claims in respect of patent rights, design,

trademarks of name or other protected rights in respect of any plant, machine work or material

used for or in connection with the works or temporary works and from against all claims,

demands proceedings, damages, costs, charges and expenses whatsoever in respect thereof or in

relation thereto. The Bidder shall defend all actions arising from such claims, before any such

infringement and received their permission to proceed, and shall himself pay all royalties, license

fees, damages, costs and charges of all and every sort that may be legally incurred in respect

thereof.

19.2 The successful Bidder shall submit the Indemnity Bond as per the format given in

Annexure F within 7 days from the date of award of the work contract.

20.0 Inspection & Audit

NABARD shall have the right to inspect and test the infrastructure and system of the bidder at

any time. The bidder on demand from NABARD shall carry out such tests in appropriate

manner in the presence of representative/s from NABARD. The expenditure incurred for the

visit of such representative/s will be borne by NABARD.

The bidder shall make available all necessary and relevant records, facilities access to the system

and access to the personnel for audit by NABARD or any representative authorized by

NABARD.

21.0 SPECIAL TERMS & CONDITIONS OF CONTRACT INCLUDING

TERMINATION:

21.1 CONTRACT PERIOD:

This contract shall be valid for a period of three (03) years from the date of commissioning of

the service ie., after the satisfactory conclusion of acceptance test carried out to assess the

operational and functional performance of the equipments/components and uptime efficiency

of AoI Solution.

21.2 TERMINATION OF CONTRACT:

a. NABARD has the individual right to terminate this agreement and discontinue Internet

Bandwidth Services, with a prior notice of at least one month.

b. In case NABARD terminates the agreement for obtaining Internet Bandwidth Services

with necessary prior notice, NABARD shall make the payment to the bidder, at the rate as

agreed and indicated in the letter of award of contract, on pro-rata basis for the period for which

bandwidth services are utilized by NABARD during the contract period. This payment will be

made after adjusting penalty charges/services, if any, as per Clause 10.2 of Tender document.

22.0 REPORTING

22.1 Reports on usage of Internet Bandwidth services performance on the following parameters

shall be provided by the bidder on monthly basis.

• Internet Bandwidth Usage (Download/Upload)

• Network Availability (Uptime Efficiency)

• Network Latency

• Data Delivery (Packet Loss)

• Downtime due to Scheduled Maintenance

22.2 The report shall be sent in soft form to [email protected] by the first week of the

succeeding month.

22.3 On-line Monitoring - A facility to monitor the general parameters like bandwidth usage,

network latency, packet flow etc., shall be made available online.

22.4 Monitoring Notification – the bidder shall properly monitor the performance of AoI

connection provided to NABARD. The bidder shall record a Service Outage and will notify

NABARD within 60 minutes of recording the Outage. The notification shall take place via email.

23.0 SCHEDULED NETWORK MAINTENANCE

Scheduled Network Maintenance refers to upgrades or modifications to network equipment

software, network equipment hardware, or Network capacity. Scheduled Network Maintenance

may temporarily degrade the quality of the Internet Service, including the possibility of short-

duration outages. Such effects related to Scheduled Network Maintenance shall not give rise to

service penalty under this SLA. Scheduled Network Maintenance shall be undertaken only after

giving prior notification to NABARD and only after acceptance of the same by NABARD.

24.0 SERVICE OUTAGE DEFINITION

Service Unavailability for all Service Levels shall mean an incident when Service is unavailable

for at least sixty continuous (60) minutes in duration, which is not caused, directly or indirectly,

by a negligent act or omission of NABARD. Service Outage shall not include any service outage

or interruption resulting from:-

a. Maintenance actions requested by or attributed to NABARD.

b. Preplanned scheduled maintenance operations. The bidder will notify NABARD Two

(2) days in Advance of a scheduled maintenance period. A single maintenance period will not

exceed Four (4) hours.

c. Outage due to external interference the occurrence of a Force Majeure event and other

such incidents.

25.0 FORCE MAJEURE

If at any time during the term of this Agreement the performance in whole or in part of either

Party of any obligation under this Agreement (other than the making of a payment) is prevented

or delayed by reason of Force Majeure.

a. No party shall be liable for any delay or failure for the performance of any of its

obligations under this Agreement to the extent that such delay or failure is caused by Force

Majeure, provided that the party whose performance is prevented or delayed by such Force

Majeure shall make every good faith effort to overcome or dispel the event of Force Majeure.

b. The events that would, inter-alia, constitute Force Majeure would include war,

revolution, riot, act of public enemy, terrorism, sabotage, epidemic, accident, fire, flood,

tempest, earthquake, civil disturbance/commotion, labor dispute, governmental action or

inaction (including without limitation, action under export or import control regulation and delay

in obtaining customs clearance or other permits or authorizations or other causes which are

beyond the reasonable control of the party.

26.0 NOTICES

All the notices or communications required or permitted hereunder shall be in writing facsimile,

email of registered/express mail service. All the notices or other communication shall be deemed

effective on the calendar day following the date of facsimile or electronic mail or when received

if sent by registered mail.

27.0 COMPLIANCE WITH LAWS

The Service must not be used for any purpose that:-

a. Does not comply with any instructions given by any public telecommunications operator,

the Satellite Operator or Ministry of Communication, Government of India.

b. Would put the bidder in breach of terms of any agreement the bidder has with the

Licensor, any public telecommunication operator.

28.0 INITIAL SECURITY DEPOSIT

“Initial Security Deposit” of 5% of accepted value of the 1st year cost shall be provided by the successful

tenderer in form of bank draft from a scheduled bank or NEFT/RTGS transfer in the NABARD Current

Account as mentioned earlier within 15 days of intimation to him of acceptance of tender. The EMD

already furnished shall be taken in to account while determining the ISD. In other words, EMD shall

become a part of ISD. Thereafter, the ISD may be adjusted for the 2nd and 3rd year as per the accepted

value of the 2nd year & 3rd year cost respectively. The ISD will be liable to be forfeited in case the

contractor commits any breach of any terms and conditions of the Contract or fails to complete the

work/provide the services. This forfeiture is independent of the liquidated damages provided for in the

Contract.

29.0 Other Terms:

29.1 NABARD does not bind itself to accept the lowest or any tender and reserves to itself the

right to accept or reject any or all the tender without assigning any reasons for doing so.

29.2 If any conditions are stipulated, at the time of submission of the tender it will be liable to

be summarily rejected.

29.3 The Bidder shall take all reasonable steps to avoid or reduce any delay in supply, installation

and commissioning of Always On Internet facility in NABARD as per the conditions of the

TENDER. However, if in the opinion of NABARD, the said works is delayed due to force

majeure NABARD will make a reasonable extension of time for completion of the said works.

The decision of NABARD in this regard shall be final and shall not be questioned in arbitration

or other legal proceedings.

29.4 I/We have understood all the above mentioned conditions and they are acceptable to

me/us.

Place: Signature of Bidder

Date: Name:

Designation:

Seal of the Company/firm

Service Level Agreement for Providing 4 Mbps fully wired Internet Leased Line Connectivity

(OFC) (1:1 uncompressed and unshared) “Always on Internet (AoI)” facility as Managed

Service at NABARD, UP Regional Office Building, Gomti Nagar, Lucknow

“This Service Level Agreement (hereinafter referred to as the “SLA Agreement”) is executed on

this ___ day of ___ between

National Bank for Agriculture and Rural Development (NABARD) an apex development

financial institution established under the National Bank for Agriculture and Rural Development

Act, 1981, having its Head Office at Plot No. C-24, Block G, Bandra Kurla Complex, Bandra

(East), Mumbai – 400 051 hereinafter referred as “NABARD” (which expression shall unless

repugnant to the context and meaning hereof, mean and include its permitted assignees and

successors in interest).

AND

M/s. --------------------------------, having its registered office at --------------------------------------------------------------

---- hereinafter referred to as “Service Provider” (which unless the context otherwise requires

includes its successors in interest and permitted assigns).

WHEREAS NABARD is a body corporate having its Head Office at Mumbai and Regional

offices all over India has issued a tender (Ref. No.NB/UPRO/ 302/Internet Leased Line in

RO/2016-17 dated 12.09.2016) hereinafter referred as Tender Document, wherein it has

expressed desire to install, test and commission dedicated 4 Mbps leased line Internet

connectivity link on Ethernet and supply of required devices like Router, Modem and other

network devices necessary for enabling the service on managed service basis to NABARD at its

Uttar Pradesh Regional Office at 11, Vipin Khand, Gomti Nagar, Lucknow – 226 010.

In response to the said TENDER of NABARD, Service Provider submitted its tender and agreed

for providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed

and unshared) “Always on Internet (AoI)” facility as Managed Service at NABARD, UP Regional

Office Building, Gomti Nagar, Lucknow, as per terms and conditions mentioned in the Tender

Document which forms an integral part of this Service Level Agreement.

AND WHEREAS NABARD has accepted the tender of SERVICE PROVIDER and has issued

a work order (Ref. No. ------------------------- dt ---------------------)

The terms used but not defined in this Agreement shall have full meaning given to such terms in

the said Tender Document for providing 4 Mbps (1:1) Internet Bandwidth Service issued by

NABARD.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement, words and expression shall have the same meanings as are respectively assigned to them in the conditions of contract hereinafter referred to. 2. The following documents shall be deemed to form and be read and construed as part of this agreement viz. i) Tender Document ii) Letter of Award iii) Any other document specifically indicated to be included in the contract agreement and mutually agreed upon by both the parties. In witness whereof parties hereto have hereunto set their respective hands and seals on the

________________day, _______________month and _____________year first above written.

Signed, sealed and delivered by the said Contractor M/s ______________ to the Employer,

NABARD in the presence of:

Signature of Service Provider (with seal) Signature of Authorised representative

of the Employer/Accepting Authority

Witness (Signature, Name and Address) Witness (Signature, Name and Address)

1. ----------------------------------------- 1. -----------------------------------------

2. ----------------------------------------- 2. -----------------------------------------

Annexure - A: Documents to be submitted along-with the Offer

Following documents are to be enclosed, in the same order, while submitting the offer:-

Sr.No. Particulars (Ensure whether the

following have been enclosed)

YES NO Page No. of your

Response

1. Self-Certified letter of unconditional

acceptance of all Terms & Conditions

2. Documentary proof relates to being in

Leased Line Internet Bandwidth

Services at least for a period of last 3

years.

3. Documentary evidence of satisfactory

completion of Project. (With detail like

name of institutions, contact person,

Telephone No) and the locations

where the similar Leased Line Internet

Bandwidth Services are provided for

the last 3 Yrs.

4. Self-certified letter that any technical

problem will be attended to within 24

hrs. of call reported.

5. Audited copies of the financial

statements of last 3 years viz 2013-14,

2014-15 & 2015-16*.

6. Details of Technical Solution Proposal

for Leased Line Internet Bandwidth

service

* Self certified copies of financial statements for the financial year ended 31-03-2016, if audited results

are not yet available.

Place:

Date :

Seal & Signature of the Bidder

Annexure - B: Bidder Details

Particulars to be provided by the Bidder with techno commercial bid:–

Sr.No Particulars Details to be

furnished by

the Bidder

Page No. of

your

Response

to indicated

1. Name of the Bidder

2. Year of establishment and constitution.

Certified copy of “Partnership Deed” or

“Certificate of Incorporation /

commencement of business”,

Memorandum of Association,

registration as applicable

3. Copy of license of being a Tier 1

national ISP and having a valid category

“A” ISP license from GoI

4. Copy of registration with TRAI for

providing Internet Bandwidth Service in

India

5. Location of Registered office

/Corporate office and address

6. Mailing address of the Bidder

7. Names and designations of the persons

authorized to make commitments to

NABARD

8. Telephone and fax numbers of contact

persons

9. E-mail addresses of contact persons

10. Details of:

Description of business and business

background

Service Profile & client profile

Domestic & Int’l presence

Alliance and joint ventures

11. Total Annual Turnover of the Bidder

(not of the group)

Year 2013-14

Year 2014-15

Year 2015-16*

(Copy of audited financial statements for

above years to be submitted)

Figures to be

Indicated

from the

Financial

Statements

12. Net Profit of the Bidder (not of the

group)

Year 2013-14

Year 2014-15

Year 2015-16*

(Copy of audited financial statements for

above years to be submitted)

Figures to be

Indicated

from the

Financial

Statements

• * Self certified copies of financial statements for the financial year ended 31-03-2016, if audited

results are not yet available.

Declaration:

i. We confirm that we will abide by all the terms and conditions contained in the tender.

ii. We hereby unconditionally accept that NABARD can at its absolute discretion apply whatever

criteria it deems appropriate, not just limiting to those criteria set out in the tender, in short listing

of Bidders.

iii. All the details mentioned by us are true and correct and if NABARD observes any

misrepresentation of facts on any matter at any stage, NABARD has the absolute right to reject

the tender and disqualify us from the selection process.

iv. We confirm that this response, for the purpose of short-listing, is valid for a period of 90 days

from the last date of submission of the tender.

v. We confirm that we have noted the contents of the Tender and have ensured that there is no

deviation in filing our response to the tender and that NABARD will have the right to disqualify

us in case of any such deviations.

Place:

Date : Seal & Signature of the Bidder

Annexure - C: Compliance Sheet

Compliance Certificate (On

companies letter Head) To Date:

Chief General Manager

NABARD

Uttar Pradesh Regional Office

Lucknow

Dear Sir,

Ref: -

a. Having examined the Tender Ref. No.---------------------- dated -------------------- including all annexures,

the receipt of which is hereby duly acknowledged, we, the undersigned offer to provide the end

to end services in conformity with the said tender and in accordance with the said tender and the

schedule of prices indicated in the Price Bid and made part of this bid.

b. If our tender is accepted, we undertake to implement the solution within the scheduled time

lines.

c. We confirm that this offer is valid for 90 days from the last date for submission of the tender.

d. This Bid, together with your written acceptance thereof and your notification of award, shall

constitute a binding contract between us.

e. We agree that NABARD is not bound to accept the lowest or any tender that NABARD may

receive.

f. We have not been barred/black-listed by any regulatory / statutory authority and we have the

required approval to be appointed as a service provider to provide the services to NABARD.

g. We shall observe confidentiality of all the information passed on to us in course of this process

and shall not use the information for any other purpose than the current.

Seal & Signature of the Tenderer

Phone No.:

Fax:

E-mail:

Place:

Date:

Annexure - D: Acceptance of Terms and Conditions

(Letter on the Bidder’s letterhead)

To

The Chief General Manager

National Bank for Agriculture and Rural Development,


11, Vipin Khand, Gomti Nagar

Lucknow – 226 010

Dear Sir,

Sub: Tender for "Providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1

uncompressed and unshared) “Always on Internet (AoI)” facility as Managed Service at NABARD, UP

Regional Office Building, Gomti Nagar, Lucknow”

With reference to the above tender, having examined and understood the instructions, terms and

conditions forming part of the tender, we hereby enclose our offer for providing dedicated 4 Mbps fully

wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and unshared) “Always on Internet

(AoI)” facility as managed service at NABARD, UP Regional Office Building, Gomti Nagar, Lucknow.

We further confirm that the offer is in conformity with the terms and conditions as mentioned in the

tender and all required information as per Annexure.

We also confirm that the offer shall remain valid for 90 days from the last date of submission of the

tender.

We understand that NABARD is not bound to accept the offer either in part or in full and that NABARD

has right to reject the offer in full or in part without assigning any reasons whatsoever.

Yours faithfully,

Authorised Signatory

(Name & Designation, seal of the firm)

Date:

Annexure – E: Performance Bank Guarantee

(NB: To be submitted by the successful Bidder after award of the work contract)

To


National Bank for Agriculture and Rural Development



Lucknow – 226 010

In consideration of NABARD, having its Uttar Pradesh Regional Office at 11, Vipin Khand,

Gomti Nagar, Lucknow – 226 010, hereinafter referred to as “Purchaser” is desirous of obtaining

4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and unshared)

“Always on Internet (AoI)” facility as managed service at NABARD, UP Regional Office

Building, Gomti Nagar, Lucknow (hereinafter referred to as “Goods”) from M/s ----------------------

------- (hereinafter referred to as “Contractor”) on the terms and conditions contained in their

agreement and purchase order No ------- dt. ------------ (hereinafter referred to as the “Contract”)

subject to the contractor furnishing a Bank Guarantee to the purchaser as to the due

performance of the computer hardware, Internet solution and associated components as per the

terms and conditions of the said contract, to be supplied by the contractor and also guaranteeing

the maintenance, by the contractor, providing Internet solution, along with associated

components as per the terms and conditions of the said contract;

1) We, --------------------------- (Bank) (hereinafter called “Bank”), in consideration of the premises

and at the request of the contractor, do hereby guarantee and undertake to pay to the

purchaser, forthwith on mere demand and without any demur, at any time up to ----------------

----- any money or moneys not exceeding a total sum of ` --------- (Rupees ----------- only) as may

be claimed by the purchaser to be due from the contractor by way of loss or damage caused

to or would be caused to or suffered by the purchaser by reason of failure of computer

hardware, Internet solution and associated components to perform as per the said contract,

and also failure of the contractor to maintain the computer hardware, Internet solution and

associated components as per the terms and conditions of the said contract.

2) Notwithstanding anything to the contrary, the decision of the purchaser as to whether

computer hardware and / or Internet solution and / or associated components have failed to

perform as per the said contract, and also as to whether the contractor has failed to maintain

the computer hardware, Internet solution and associated components as per the terms and

conditions of the said contract will be final and binding on the Bank and the Bank shall not

be entitled to ask the purchaser to establish its claim or claims under this Guarantee but shall

pay the same to the purchaser forthwith on mere demand without any demur, reservation,

recourse, contest or protest and/or without any reference to the contractor. Any such

demand made by the purchaser on the Bank shall be conclusive and binding notwithstanding

any difference between the purchaser and the contractor or any dispute pending before any

Court, Tribunal, Arbitrator or any other authority.

3) This Guarantee shall expire on -----------------; without prejudice to the purchaser’s claim or

claims demanded from or otherwise notified to the Bank in writing on or before the said

date i.e --------- (end of three year period).

4) The Bank further undertakes not to revoke this Guarantee during its currency except with

the previous consent of the purchaser in writing and this Guarantee shall continue to be

enforceable till the aforesaid date of expiry or the last date of the extended period of expiry

of Guarantee agreed upon by all the parties to this Guarantee, as the case may be, unless

during the currency of this Guarantee the purchaser certifies that the terms and conditions

of the said contract have been fully carried out by the contractor and accordingly discharges

the Guarantee.

5) In order to give full effect to the Guarantee herein contained purchaser shall be entitled to

act as if the Bank is the purchaser’s principal debtors in respect of all the purchaser claims

against the contractor hereby Guaranteed by the Bank as aforesaid and the Bank hereby

expressly waive all its rights of surety and other rights if any which are in any way inconsistent

with the above or any other provisions of this Guarantee.

6) The Bank agrees with the purchaser that the purchaser shall have the fullest liberty without

affecting in any manner the Bank’s obligations under this Guarantee to extend the time of

performance by the contractor from time to time or to postpone for any time or from time

to time any of the rights or powers exercisable by the purchaser against the contractor and

either to enforce or forbear to enforce any of the terms and conditions of the said contract,

and the Bank shall not be released from its liability for the reasons of any such extensions

being granted to the contractor for any forbearance, act or omission on the part of the

purchaser or any other indulgence shown by the purchaser or by any other matter or thing

whatsoever which under the law relating to sureties would, but for this provision have the

effect of so relieving the Bank.

7) The Guarantee shall not be affected by any change in the constitution of the contractor or

the Bank nor shall it be affected by any change in the constitution of the purchaser by any

amalgamation or absorption or with the contractor, Bank or the purchaser, but will ensure

for and be available to and enforceable by the absorbing or amalgamated company or

concern.

8) This guarantee and the powers and provisions herein contained are in addition to and not

by way of limitation or in substitution of any other guarantee or guarantees heretofore issued

by us (whether singly or jointly with other banks) on behalf of the contractor heretofore

mentioned for the same contract referred to heretofore and also for the same purpose for

which this guarantee is issued, and now existing uncancelled and we further mention that

this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

heretofore issued by the Bank on behalf of the contractor heretofore mentioned for the

same contract referred to heretofore and for the same purpose for which this guarantee is

issued.

9) Any notice by way of demand or otherwise under this guarantee may be sent by special

courier, telex, fax or registered post to the Bank’s local address as mentioned in this

guarantee.

10) Notwithstanding anything contained herein:-

a. The Bank’s liability under this Bank Guarantee shall not exceed --------

(Rupees------------------------------------- only);

b. This Bank Guarantee shall be valid up to ----------------------; and

c. The Bank is liable to pay the guaranteed amount or any part thereof under this Bank

Guarantee only and only if the purchaser serve upon the Bank a written claim or demand

on or before ----------------- (date of expiry of three year period).

11) The Bank has power to issue this Guarantee under the statute/constitution and the

undersigned has full power to sign this Guarantee on behalf of the Bank.

Date this -------------------- day of ------------------ 2016 at ----------

For and on behalf of -------------------------- Bank

---------------------------------

Annexure – F: Letter of Indemnity (NB: To be submitted by the successful Bidder after award of the work contract)


National Bank for Agriculture and Rural Development



Lucknow – 226 010

Dear Sir

Providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and

unshared) “Always on Internet (AoI)” facility as Managed Service at NABARD, UP Regional

Office Building, Gomti Nagar, Lucknow

WHEREAS the National Bank for Agriculture and Rural Development, a corporation

established under the National Bank for Agriculture and Rural Development Act, 1981

(hereinafter referred to as 'NABARD') has expressed desire to install, test and commission

dedicated 4 mbps leased line Internet facility for the Bank as per the Schedule hereunder written

and which are hereinafter for brevity sake referred to as 'AoI', subject to our furnishing

declarations and indemnity as contained hereafter.

NOW THEREFORE THIS LETTER OR INDEMNITY WITNESSETH THAT:

We, M/s _________________________ hereby declare and certify that we are the rightful

owners/ licensees of the said solution and other hardware equipments offered for NABARD on

managed service basis and the use thereof by NABARD does not infringe the property or other

intellectual property or copy rights of any other person and that the same does not infringe the

Copy of Rights Act, 1957 or any other Act for the time being in force.

We, M/s ___________________________ hereby agree to indemnify and keep indemnified

and harmless NABARD, its Officers, servants, agents and other authorised persons against any

action that may be brought against us for infringement of the right of property or other

intellectual property or copy rights in respect of the said solution provided by us to NABARD

and will defend the same at our cost and consequences and will pay or reimburse NABARD, its

officers, servants, agents and other authorised persons from all costs and other expenses that

they may be put to or incur in that connection in accordance with the terms as provided for

within the end User License Agreement that accompanies the said systems.

We, M/s ___________________________ hereby also agree to indemnify and keep

indemnified and harmless NABARD, its Officers, servants, agents and other authorised persons

against any third party claims in respect of any damages or compensation payable in

consequences of any accident or injury sustained or suffered by our employees or agents, or by

any other third party resulting from or by any action, omission, or operation conducted by or on

behalf of us and against any and all claims by employees, workmen, contractors, subcontractors,

suppliers, agent(s), employed, engaged, or otherwise working for us, in respect of any and all

claims under the Labour Laws including wages, salaries, remuneration, compensation or like.

We, M/s ____________________________ do hereby agree to indemnify and keep

indemnified NABARD from any loss, damages, costs, charges, fine and expenses which may be

incurred or sustained by NABARD on account of imposition or increase in rates by the

Government, Central or State, of any kind of taxes, duties, cess, Sales tax on works contract,

excise duty, Octroi, service taxes etc. on the materials or otherwise during the discharge by us of

the said work of providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1

uncompressed and unshared) “Always on Internet (AoI)” facility as Managed Service at

NABARD, UP Regional Office Building, Gomti Nagar, Lucknow.

We, M/s ________________________________ further agree and undertake to bear and pay

the said taxes, duties, octroi etc. as and when imposed by the Government, Central or State.

We shall not revoke it without the written consent of NABARD.

SCHEDULE

(Please indicate all the software and hardware supplied as part of AoI Solution)

Yours faithfully

(Name and Designation) of Authorised Official

Annexure – G: Escalation Matrix

1) Delivery Related Issues:-

Sr.

No

Name Designation Full

Office

Address

Phone

No

Mobile

No

Fax Email

address

First level Contact

Second level Contact

(If response not

received in 24 Hours)

Regional / Zonal

Head(If response not


Country Head(If

response not

received in One

week)

2) Service Related Issues:-

Sr.

No

Name Designation Full

Office

Address

Phone

No

Mobile

No

Fax Email

address

First level of Support

Second level Contact

(If response not


Regional / Zonal

Head(If response not


Country Head(If

response not

received in

48 Hours)

Any change in designation, substitution will be informed by us to NABARD immediately.


Date : Name :

Designation:

(Seal of the Company/firm)

Annexure – H: Check List

Providing solution for ‘Always on Internet’ facility at NABARD, UP Regional Office building, 11, Vipin Khand, Gomti Nagar, Lucknow – 226 010

Sr.No. Parameters Bidder’s Acceptance

(Yes/No)

Remarks(if No)

1. Bidder Profile

2. Year of Establishment

3. Turnover (2015-16)

4. 2014-15

5. 2013-14

6. Profit 2015-16

7. 2014-15

8. 2013-14

9. Clients (1)

10. (2)

11. (3)

12. Acceptance of Terms & Conditions

13. Submission of signed copy of the RFP

14. Proof of Service for past 3 years

15. Offer Validity

16. Managed Service for complete Solution

17. Uptime Efficiency (indicate in %)

18. Delivery Time (Completion

Period)(indicate in weeks)

19. Compliance Sheet as per the given

proforma

20. Acceptance of Terms of Payment

21. Acceptance of Liquidated Damages

22. Submission of all Annexures as

indicated in the tender (A – I)

23. Declaration on a letter regarding the

capability of equipments to support 16

mbps connectivity

24. Deviations


Date : Name :

Designation:


Annexure I – PROFORMA FOR ELECTRONIC PAYMENT Details of Bank account to be furnished by the contractors/ service providers for effecting

payment through ECS (e-payments)

Name and address of contractors/ service providers with phone nos

………………………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………………………

1 Name of the account holder (As appearing

in the Bank account)

2 Name of the Bank

3 Name of the Branch

4 Account number

5 RTGS/ NEFT/ IFS Code

6 Type of account (Savings, current, etc.)

7 PAN Number

8 VAT Number

9 SERVICE TAX Registration Number

Please attach:-

(1) A photocopy of one cancelled cheque leaf of the above Bank account and

(2) Copy of PAN card


Date : Name :

Designation:


National Bank For Agriculture and Rural Development

Uttar Pradesh Regional Office 11, Vipin Khand, Gomtinagar,

Lucknow

Providing 4 Mbps Internet Leased Line Connectivity (OFC) (1:1 uncompressed and unshared) “Always on Internet (AoI)” facility as

Managed Service at NABARD, U P Regional Office Building, Gomti Nagar, Lucknow

PART II (Price Bid)

Price Bid Format

Providing 4 Mbps fully wired Internet Leased Line Connectivity (OFC) (1:1 uncompressed and unshared) “Always on Internet (AoI)” facility as Managed Service at NABARD, UP Regional Office Building, Gomti Nagar, Lucknow Bidders are advised to visit the site and understand thoroughly the nature and scope of the work before quoting.

S.

No. Item 1st year cost 2nd year cost 3rd year cost Total cost

for 3 years

1 One time set up charges including necessary hardware and/or software

2 Last mile charges

3 Internet Bandwidth charges

4 Any other charges (please mention details)

5 TOTAL charges (1+2+3+4)

6 GRAND TOTAL charges for 3 years (in figures)

7 GRAND TOTAL charges for 3 years (in words)

Terms & Conditions:-

All the commercial value should be quoted in Indian Rupees. The amount quoted should be inclusive of all taxes.

NABARD will deduct applicable TDS and any other taxes, if any, as per the law of the land.

Further, we confirm that we will abide by all the terms and conditions mentioned in the Tender document.

Cost will be compared based on serial no. 6 & 7 as indicated in the above price bid format.

Date: Signature of the Contractor Place: with seal & stamp