tender cost rs dated... · web viewtender document no. : f.no.ig/cd/erp/02/2011 date of issue :...

Tender Cost Rs.1,000/-Tender Notification No. : F.No.IG/CD/ERP/02/2011

Dated:18/06/2012To

M/s_________________

SUB:- TENDER FORM FOR PROVIDING MANPOWER FOR ERP( PeopleSoft)

Dear Sir,

The requirement is purely temporary and on performance basis

The Indira Gandhi National Open University through its Computer Division invites sealed tender from the leading Manpower supplier of PeopleSoft (ERP) professionals for its Back Office Automation at Head Office Maidan Garhi, New Delhi.

ERP Peoplesoft version 9.0 is implemented in Indira Gandhi National Open University for its back office automation. All the modules / sub-modules of FSCM & HCM of Peoplesoft are implemented to support Finance & Accounting division, Administrative, Academic and all Schools/other divisions/ Centres of IGNOU Hq. In order to support the implemented modules of ERP in IGNOU headquarter and meet the additional requirement of the various users, University requires 5 Senior People soft ERP Consultants for one year, on Time and Material (T & M) basis, extendable to 3 years on year to year basis. The details of the requirements are available in the Tender Document

Sl. No.

Post Qualification Nature of Job Min. Experience on Peoplesoft

1. Technical (DBA) Consultant

BE/MCA with 2 years of DBA experience. DBA (oracle) certification is a must

Maintenance of DATA Center, System Backup and restoration, Performance management, Data base administration, Switching On/Off datacenter, Log check and all other DBA responsibilities, etc.

2+ Years of system administration experience on People-soft.

2. Technical System Admin & networking consultant

BE/MCA with 2 years of network experience or Equivalent & CCNA certification is a must

Networking & system Administration (Linux & Window), Firewall & IPS usage and administration, creation of security profile , Batch file administration, optimization of program etc.

2+ Years of Peoplesoft experience

3. Technical Consultant (people Tools)

BE/MCA with 2 years of programming experience or

Crystal Reports, People Tools, query creation, extraction of data from relevant tables, knowledge of portal, technical

2+ Years of PeopleSoft tool experience

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Equivalent support for Finance & HR4. Functional

FSCM Consultant

BE/MCA/MBA (Finance) with 2 years of functional experience.

Finance(GL, AR, AP, Cash, Purchasing, Inventory, Maintenance Management, Asset Management, Budgeting, Project Costing, Expense)

2+ Years of Peoplesoft (FSCM) support experience

5. Functional HRMS Consultant

BE/MCA/MBA(HR) with 2 years of functional experience or Equivalent

Workforce Administration, Absence Management, Position Management, GA, Leave Management, Loans & Advances, LTC, Medical, Governance, Recruitment, Performance, Payroll, PF & Pension

2+ Years of Peoplesoft (HRMS) support experience

To meet such additional requirements, IGNOU invites sealed quotations in two bids i.e. technical bid and financial bid from Agencies/Companies registered for this purpose with the following compliance:

a. Company should be minimum of CMMI 5-level.b. Must have a pool of atleast 20 Peoplesoft ERP Consultants, working in

projects.c. Company turn over should be atleast Rs.500 Cr. or more in India. d. Net worth of the company should be positive in the last three financial

years.

The Agency will give an undertaking that they will not charge any fee in whatever form from the persons to be sponsored.

The interested agencies may collect the tender document on payment of Tender cost of Rs. 1000/- through Demand Draft in favour of “Indira Gandhi National Open University” payable at New Delhi (non-refundable and no cash will be accepted) from Computer Division Block ‘A’ Maidan Garhi, New Delhi 110068 between 10:00 A.M. and 04:00 P.M. on all working days except Saturday and Sunday and Government holidays.

The tender form containing detailed terms and condition can also be downloaded from IGNOU’s website i.e., www.ignou.ac.in. The cost of the tender form in such case is to be deposited through a Demand Draft for Rs. 1000/- (Rupees One thousand only) in favour of IGNOU payable at New Delhi at the time of submission of tender documents.

The sealed tenders completed in all respects will be received up to 2 PM on 09/07/2012 and opened at 3PM by the Tender Evaluation Committee in the presence of the tenderers or their authorised representatives who wish to be present at the time of opening of the tenders on the date and time specified above. The Technical bids will be opened at 3 PM on the same day i.e. on 09/07/2012 The scrutiny of the Technical bids will be done by the Tender Evaluation Committee. Financial bids shall be opened after acceptance of the technical bids. Financial bids of only those bidders shall be opened whose bids are found to be technically qualified. The date for opening of the

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financial bid will be communicated later. Canvassing in connection with the tender is strictly prohibited.

IGNOU reserves the right to accept or reject any or all the tender(s) without assigning any reason thereof.

The tender forms containing the details and conditions duly filled in along with the demand draft for the earnest money in favour of IGNOU for Rs. 1,20,000/- (Rs One Lac and Twenty thousand only) should reach Head, Computer Division, New Academic Complex ‘A’ Block, IGNOU, Maidan Garhi, New Delhi-110068 up to 2 pm on 09/07/2012 and shall be opened on the same day at 3.00 pm. The interested tenderers may depute one representative during the opening of the tenders. Detail tender document is available at www.ignou.ac.in

A pre-bid meeting of the tenderers for clarification will be held on 29/06/2012 at 3:00 PM in Computer Division, New Academic Complex ‘A’ Block IGNOU, Maidan Garhi, New Delhi-110068

For any other clarification please contact the undersigned.

Thanking you,

Yours faithfully,

Asstt Registrar, Computer Division

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http://www.ignou.ac.in/

INDIRA GANDHI NATIONALOPEN UNIVERSITY

TENDER DOCUMENTFor

PROVIDING MANPOWER FOR ERP ( PeopleSoft)

CHAPTER -I Instructions to TendersCHAPTER -II Conditions of ContractCHAPTER -III Schedule of RequirementsCHAPTER -IV Price Schedule (for quoting price)

CHAPTER -V Contract Form CHAPTER -VI Annexures

Tender document No. : F.No.IG/CD/ERP/02/2011

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Date of Issue : 18/6/2012

IMPORTANT NOTICE

BIDS FROM TENDERERS NOT ACCOMPANIED BY EARNEST MONEY DEPOSIT SHALL BE REJECTED SUMMARILY. INCOMPLETE OFFERS ARE LIABLE TO BE REJECTED. FOR THE TENDERERS GUIDANCE IN SUBMITTING COMPLETE OFFERS, A CHECKLIST (SEE Chapter VI) HAS BEEN ENCLOSED WITH TENDER DOCUMENTS WHICH MUST BE FILLED IN AND FURNISHED WITH THE BID.

Name of the Firm:

Details of Earnest Money Deposit

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TABLE OF CONTENTS

Chapter – 1 INSTRUCTIONS TO TENDERERS

Chapter – II CONDITIONS OF CONTRACT

Chapter – III SCHEDULE OF REQUIREMENTS Form for Technical Bid

Chapter _ IV Price Schedule (for quoting price) Financial Bid Proforma

Chapter – V Contract Form

Chapter – VI Annexures

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Chapter -1

INSTRUCTIONS TO TENDERERS

General Instructions

The requirement is purely temporary and on performance basis.General Instructions

1. A pre-bid meeting of the tenderers for clarifications if any, will be held on 29/06/2012 at 3.00 P.M. in Computer Division, Block ‘A’ New Academic Complex, Maidan Garhi, New Delhi 110068.

2. All offers in the prescribed formats should be submitted before the time and date fixed for the receipt of offers as set forth in the tender documents. Offers received after the stipulated time and date shall summarily be rejected

3. The offers in the prescribed format should be addressed to the Head, Computer Division, Block-A, IGNOU, Maidan Garhi, New Delhi 110068, under sealed cover. This is a two-bid system. The first cover shall be superscripted “Tender for Technical Bid”. The second cover shall be superscripted "Tender for Financial Bid". Both these Envelopes, after being sealed properly, shall be put into a third cover, which should be properly sealed before it is sent/submitted. The third sealed cover shall be addressed to the Head, Computer Division, Block-A, IGNOU, Maidan Garhi, New Delhi 110068. This cover should be superscripted. “Tender for providing of ERP manpower(PeopleSoft)." to be opened on 09/07/2012 at 3.00 P.M.

4. The tender form should be clearly filled in ink legibly or typed. The tenderer should quote the rates of service charge in figures as well as in words. Alteration, unless legibly attested by the tenderer, shall disqualify the tender. If there is any correction in figure the amount as appeared in words will be considered. The tender should be signed along with quotations. Attested copies of the following documents which are essentially required to be submitted with the tender: for technical bid.

a) Registration No. under Companies Act 1956 or Contract Labour (Regulation & Abolition) Act 1970.

b) Service Tax No. with a copy of Registrationc) Registration of Employees Provident Fund Account Number(s)

allotted by the Provident Fund Commissioner.d) Registration of ESI No.e) PAN No. allotted by the Income Tax Department to the tenderer

along with the copies of Income Tax Return for last three years

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filed i.e 2009-10, 2010-11 and 2011-12 with the Income Tax Department.

Signature and Seal of the Tenderer

f) List of clients with Satisfactory Performance Certificates issued by various organizations where such type of works/jobs are being

g) executed presently or have been performed by the tenderers earlier, may be enclosed in support of credibility.

5. Payment to the Provider shall be made through an Account Payee Cheque only for deployment of temporary workforce after showing the proof for having made disbursement by 10th of each month for previous month. The University shall make the payment with in 10 days from the date of receipt of the bill and /or other documents /proof of payment etc.

6. Every page including terms and conditions of the tender document should be signed by the tenderer with the seal of the Agency/Firm.

7. (i) The following information should be indicated on the envelope.

a) Tender Notification No. : F.No./IG/CD/ERP/02/2011

b) Name of the Firm…………………………..

c) Last date of the Tender : 9th July 2012

(ii) Forwarding letter should clearly indicate the list of enclosures.

8. The tenderer will undertake to pay the approved wages to the persons sponsored by them.

9. The tenderer should take care that the rates of service charge and amount should be written in such a way that interpolation is not possible. No blanks should be left which would otherwise make the tender liable for rejection.

10.The tenderer shall deposit Rs. 1.2 lakh (Rupees One lakh twenty thousand only) as earnest money deposit (EMD) interest free, through Bank Draft of a Nationalized Bank in favour of IGNOU, payable at New Delhi. No cash payment will be accepted. The EMD of Rs.1.20 lakh should be accompanied with Technical Bid. The EMD of unsuccessful bidder will be returned to them at the earliest and only after finalization of technical bid. The bid security in respect of successful bidder would, however, be returned only on receipt of performance security.

11.The successful tenderer will have to deposit 10% of the PO value as

Security Performance in the form of Bank Draft/Bank Guarantee from a

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nationalized Bank in favour of IGNOU, payable at New Delhi. The amount of Security Deposit will not bear any interest whatsoever.

The performance Security shall remain valid for 60 days beyond the date of completion of all contractual obligations of the manpower agency/firm. If the tenderer is not able to supply the manpower and support the terms

Signature and Seal of the Tendererand conditions of the tender completely, within the specified period, to the complete satisfaction of IGNOU, the relevant penalty clause of tender would be invoked and the security deposit furnished by the manpower agency/firm will be forfeited, as the case may be.

12.The University will deduct Income Tax, and Educational Cess at source Under Section 194-J of the Income Tax Act, 1961 from the tenderer on the income comprised therein and other service charges, as per the instructions issued by Government of India from time to time.

13.The Service Tax as levied by the Government will be paid to the successful tenderer in the respective month. However, the second month bill should have the proof of payment of service tax for the previous month and so on.

14.Terms and conditions given in Chapter II of this tender document, (as Agreement will govern all the operations) will have to be complied with by the successful bidder. The provider should affix his signature in token of his acceptance of all terms and condition. Besides the successful bidder should have to execute the agreement.

15.The University reserves the right to have a panel made out of the tenders submitted and in case the tenderer selected fails to do the job successfully or leave the job in middle of the contract period, the next tenderer will be offered the assignment for the remaining period of the first award of the contract.

16.The University reserves the right to cancel/reject full or any part of the tender for which tenderers do not fulfill the conditions stipulated in the general instructions and terms and condition.

17.Tenderer submitting a tender would be presumed to have considered and accepted all the terms and conditions given in Chapter II of the tender document. The tenderer is required to return the “Terms and Conditions” to the University along with sealed tender after signing each and every page in token of acceptance of the same. No enquiries, either verbally or written, shall be entertained in respect of acceptance/rejection of the tender.

18.Any act on the part of the tenderer to influence anybody in the University or otherwise would render the tender liable for rejection.

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19.The tenderer shall abide by the provisions of the Contract Labour (R&A) Act, 1970 and other Labour Laws, as applicable from time to time.

20.Quotations must be unconditional. Any alternations or changes in the rates in tender documents or any request to this effect will make the whole tender document invalid and liable to be rejected.

Signature and Seal of the Tenderer21.The tenderer shall not engage any sub-contractor or transfer the

contract to any other person/agency/firm in manner.

22.Tenders not conforming to these requirements shall be rejected and no correspondence thereof shall be entertained whatsoever.

23.The selected vendor will deploy the ERP consultants after selection by computer division, IGNOU through a committee.

24.The ERP consultants deployed by the tenderer/provider for day to day work will work under the supervisions of the officials of the Computer Division, IGNOU.

25.University reserves the right to accept or reject any bid irrespective of its being the lowest in the interest of the University. In awarding the contract, interest of the University shall be paramount and in this regard the decision of the University shall be final.

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Chapter – IICONDITIONS OF CONTRACT

Terms and Conditions

1. InterpretationIn these terms of business, (the Terms) the following expressions shall be given the meanings assigned to them hereunder:

1.1 ‘Assignment’ means the period during which a Temporary performs services or carries out work for or on behalf of the University as agreed between the University and the Provider, commencing at the time the Temporary first reports to the University to take up duties (or, at earliest, the commencement by the Temporary of such work or services) and ending upon the cessation by the Temporary of all such work and services.

1.2 ‘The University’ means Indira Gandhi National Open University (IGNOU).

1.3 ‘The Provider’ means name of Resource Provider or any of its subsidiary, associated or holding companies which has been appointed by IGNOU with a view to place an order for the supply of skilled ERP Resources.

1.4 ‘ERP Consultants’ means any person who is introduced or supplied by the Provider to the University with a view to carry out work for the University.All and any business undertaken by the Provider is transacted subject to these terms, all of which shall be incorporated in any agreement between the Provider and the University. In the event of any conflict between these terms and any other terms and conditions, these terms shall prevail unless expressly otherwise agreed in writing. No variation in these terms shall be valid if made without the written consent of the Provider or other authorized officer of the Provider and the authorized officer of the University.

2. Penalty for delay in Servicing

. The support services in running of various Peoplesoft modules is time bound and has to be provided within 24 Hours after the call from IGNOU is lodged to the service provider. Hence any

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unjustified and unacceptable delay in providing required services will attract penalty of 2% (Two percent) per week on the monthly payable amount subject to a maximum of THREE weeks thereafter NO Payment for the month with be made to the service provider and IGNOU holds the option for cancellation of the order and contact any other Service provider for the desired service. Further, IGNOU will invoke the Bank Guarantee of the vendor. In addition, the vendor shall also be liable to pay the Purchaser a cancellation charge of 8½% (eight and a half percent) of the services. The purchaser may deduct such sum from any moneys in their hands due or to become

Signature and Seal of the Tenderer due to vendor. The payment or deduction of such sums shall

not relieve the vendor from his obligations to complete the process of commissioning or from his other obligations and liabilities under the contract.

3. Obligations of the Provider/Tenderer

3.1 The Provider will provide minimum of three duly signed bio data along with photographs, for each module Consultant for selection of ERP Consultant, to carry out work for the University. University shall notify to the Provider the names of the selected ERP Consultants to be deployed, on yearly basis.

3.2 ERP Consultants, so deployed for the University, by provider should be the permanent employee of the Provider.

3.3 The Provider shall be solely and exclusively liable to discharge all statutory and other liabilities in respect of the ERP Consultants, provided to the University including but not limited to ESIC and EPF etc. The University shall have no liability whatsoever with respect to the aforesaid.

3.4 The tenderer will have to deposit Rs. 1.2 lac (Rupees One lakh twenty thousand only) as Security Deposit(EMD) in the form of Bank Draft/Bank Guarantee from any of the nationalized bank in favour of IGNOU, payable at New Delhi. The amount of Security Deposit will not bear any interest whatsoever, if the same is deposited through bank draft.

The performance Security shall remain valid for 60 days beyond the date of completion of all contractual obligations of the manpower agency/firm. If the tenderer is not able to supply the manpower and support the terms and conditions of the tender completely, within the specified period, to the complete satisfaction of IGNOU, the relevant

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penalty clause of tender would be invoked and the security deposit furnished by the manpower agency/firm will be forfeited, as the case may be.

4. The IGNOU reserves the right to cancel the Contract Agreement or to withhold the payment in the event of non-commencement or unsatisfactory performance of the work Contract. In such eventuality, IGNOU further reserves the right to get the work done from the open market or through some other agencies.

5. Any person who is in Government Service or an employee of the University or his/her family member, will not be made a partner to the Contract by the Provider directly or indirectly in any manner whatsoever for which an undertaking shall be furnished by the Provider.

Signature and Seal of the Tenderer6. In every case in which by virtue of the provision of the Workmen’s

Compensation Act, the University, if obliged to pay compensation to such person employed by the Provider in execution of the work, the University will be entitled to recover from the Provider the amount of compensation so paid.

7. The Provider shall indemnify the University against any and all damages/charges and expenses for which the University may be held liable or pay on account of the negligence of the Provider or his servants or any person under his control whether in respect of accident, injury to the person or damages to the property of any member of the public or any person or in executing the work or otherwise and against all claims and damages thereof.

8. The contract will be awarded for a period of one year at the first instance which can be extended further for such period and on such terms and conditions as may be deemed fit and proper by the University.

9. A claim is preferred to enable the University to pass the bill of the Provider for that month. These documents will be verified and certified by the University staff assigned for this purpose from the original documents. If the Provider fails to do so, his bill will not be paid.

10. The University will not provide any medical facility, residential

accommodation or any other facility to ERP Consultants deployed to IGNOU by the Provider.

11. The Provider shall be responsible for all losses/damages to the University’s property, under their charge or to the property specifically entrusted for safe custody to the personnel deployed by the Provider. Any loss/damage due to the negligence, carelessness or dereliction of duty directly or indirectly on the part of his personnel will be made good

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by the Provider. In case of any complaint, joint enquiry will be conducted by the University and report submitted to the Registrar, IGNOU for further action.

12. The ERP Consultant so deployed will not indulge in any criminal

activities, mal-practices or undesirable acts. In such cases, they will be dealt with under the provisions of law and the Provider will be fully responsible for their conduct.

13. The Provider shall continue to be responsible for the personnel employed by him, in respect of terms and conditions of their service, payments, attendance, medical care, other disciplinary matters, etc. who shall remain fully under the administrative and financial control & supervision of the Provider, except that the University shall be the sole Arbitrator in respect of nature of the duties to be entrusted to and the manner of performance of their duties for the purpose of this Agreement.

Signature and Seal of the Tenderer14. The ERP Consultants deployed by the Provider to IGNOU shall at no time

be treated as the employees of the University and also shall have no claim to be regularized in the services of the University. But the Provider will not change the personnel once deployed by it in the University without prior permission of the University, as the frequent changes in deployment of ERP Consultants may hamper the day to day work of the University.

15. The Provider shall have to change over or replace the ERP Consultant as and when required by the University whether or not such personnel are found guilty of any misconduct. It shall not be necessary for the University to assign any reason to the Provider or to the concerned person or any other person in respect of any such change and replacement required by the University.

16. In consideration of the obligation undertaken by the Provider, under this Agreement, the University shall pay to the Provider, charges on the basis of number of such personnel actually deployed by the Provider for the effective operation of this Agreement.

17. If any employee of the Provider lodges a complaint with the University for non-payment of wages by the Provider, the Provider will have to explain to the University the valid reasons for the same within 7 days from the date of inquiry from the IGNOU as to why the payment has not been made to the individual. If the University is not satisfied with the reason given by the Provider, the University shall make the payment to the individual and recover the required amount from the Provider’s bill.

18. The University shall be entitled to terminate the Agreement without

assigning any reason merely by giving one month advance notice in writing to the Provider. All liabilities of the University from this Agreement shall cease on expiry of the said period of one month.

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19. Without prejudice to the above, the University shall be entitled to terminate this Agreement without the requirement to give advance notice in the event of any breach or violation by the Provider of any terms of this Agreement or in the event of the Provider acting against the University or in the event of any temporary hand provided to the Provider having misconducted himself/herself in connection with the work of the University. The University shall be sole judge of as to what is against the interests of the University, and as to what constitutes misconduct. Forthwith upon termination as aforesaid, the liability and obligation of the University under the Agreement shall cease to operate.

20. There is no privacy of contract by and between the Provider and the University. The ERP Consultants shall have no right to make any claim against the University directly or indirectly, monetary including wages or otherwise. They shall also have no right to claim for any regularization as

Signature and Seal of the Tenderer well as no claim against the University of any Dues, statutory or

otherwise. Similarly, even the representatives of any ERP Consultants who have worked in the University shall have no right or claim against the University.

21. The Provider has to ensure that the ERP Consultants deployed are not forming any Association/Forum in respect of IGNOU matter nor they should be allowed to join in any Association/Forum of IGNOU.

22. The Provider has to ensure timely deployment of ERP Consultants as

required by IGNOU and fulfill other obligation stated in the above said terms and conditions failing which penalty will be imposed by the University on case to case basis from time to time. The decision of the University shall be final.

23. In the event of any dispute or differences arising between the parties in any manner relating to, in respect of or otherwise concerning this agreement, If the dispute cannot be settled by mutual discussion within 30days as provided herein, the court of Delhi/New Delhi, India will have the jurisdiction to adjudicate upon the matter.

The above terms and conditions are agreeable and as token of such acceptance accord the signature of the authorized signatory of the Firm hereunder:

SIGNED BY THE PROVIDER

…………………………….. ………………………………

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Date:

Place:


Chapter – III

Schedule of Requirements

TENDER FORM FOR PROVIDING MANPOWER For Technical Bid

ERP Peoplesoft version 9.0 is implemented in Indira Gandhi National Open University for its back office automation. All the modules / sub-modules of FSCM & HCM of Peoplesoft are implemented to support Finance & accounting division, Administrative, Academic and all Schools/other divisions/ Centres of IGNOU Hq. In order to support the implemented modules of ERP in IGNOU headquarter and meet the additional requirement of the various users, University requires 5 Senior Peoplesoft ERP Consultants for one year on Time and Material (T & M) basis extendable to 3 years on year to year basis. The Post, qualification, nature of job and experiences are indicated below:

Sl. No.

Post (A)

Qualification (B)

Nature of Job(C)

Min Experience on Peoplesoft(D)

To be submitted by Tenderer in respect of Column (B),(C) & (D)


(1 Post)

BE/MCA with 2 years of DBA experience or Equivalent & DBA (oracle) certification is a must



2. Technical System

BE/MCA with 2 years of

Networking & system Administration (Linux &

2+ Years of Peoplesoft

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Admin & networking consultant

(1 Post)

network experience or Equivalent & CCNA certification is a must

Window), Firewall & IPS usage & administration, creation of security profile , Batch file administration, optimization of program etc.

experience


(1 Post)

BE/MCA with 2 years of programming experience or Equivalent

Crystal Reports, People Tools, query creation, extraction of data from relevant tables, knowledge of portal, technical support for finance & HR

2+ Years of Peopletool experience

4. Functional FSCM Consultant

(1 Post)

BE/MCA/MBA(Finance) with 2 years of functional experience.


2+ Years of peoplesoft (FSCM) support experience

5. Functional HRMS Consultant(1 Post)



2+ Years of peoplesoft (HRMS) support experience

1. Registration No. under Companies Act 1956 or contract Labour (Regulation & Abolition)/ Act 1970 …………………………………..

2. Employees Provident Fund Account No ……………………………..

3. ESIC Registration No……………………………………………………..

4. PAN No. of Income Tax Department ………………………………….

5. Service Tax Registration No. …………………………………………..

6. Name and address of the Firm with Telephone Nos ……………….............

................................................................................................................

................................................................................................................

...............................................................................................................

7. Please specify whether the firm is a Sole proprietorship or Partnership also specify the name, address and Telephone nos. of Directors/partners of the Firm ......................................................................................

.....................................................................................................................

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.....................................................................................................................

......................................................................................................

8. Annual Turnover of last three financial years with balance sheets and Income and Expenditure Statements duly certified by the Chartered Accountant.

a)b)

9. Details of Earnest Money Deposit

a) Amount Rs. ………./- (Rupees in words ……. only).b) Bank Draft/pay Order No……………………c) Date of Issue…………………………………….d) Name of the Bank………………………………


10.List of major clients with details of manpower provided along with satisfactory Certificates.

a)b)c)

11.Copies of Income tax return for last three years.

12.Declaration by the contractor

It is certified that I/ we before signing this tender document have read and fully understood all the terms and conditions contained in the Annexure I and undertake myself/ourselves to abide by them.

Date:- ……………….

Place:-……………….

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Chapter – IVPrice Schedule (for Quoting Price)

The Financial Bid should have mention of quoted price against each post in the following table:

Sl. No.

Post (A)

Qualification (B)

Nature of Job(C)

Min Experience on Peoplesoft(D)

Quoted price (all inclusive) of each consultant, post wise as given in col. (A), per month


BE/MCA with 2 years of DBA experience or Equivalent & DBA (oracle) certification is a must



2. Technical System Admin & networking consultant

BE/MCA with 2 years of network experience or Equivalent &

Networking & system Administration (Linux & Window), Firewall & IPS usage & administration, creation of security

2+ Years of Peoplesoft experience

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CCNA certification is a must

profile , Batch file administration, optimization of program etc.


BE/MCA with 2 years of programming experience or Equivalent

Crystal Reports, People Tools, query creation, extraction of data from relevant tables, knowledge of portal, technical support for finance & HR

2+ Years of Peopletool experience

4. Functional FSCM Consultant

BE/MCA/MBA(Finance) with 2 years of functional experience.


2+ Years of peoplesoft (FSCM) support experience

5. Functional HRMS Consultant



2+ Years of peoplesoft (HRMS) support experience


Any other Information, Tenderer should like to submit:(Service Tax may mentioned separately)

......................................................................................................

Declaration by the Tenderer

It is certified that I/we before signing this tender document have read and fully understood all the terms and conditions contained in the Annexure I and undertake myself/ourselves to abide by them.

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Date:…………Place:………..

Signature of the Tenderer

NameDesignationAddress

Phone No.(O)Residence

Mobile No. E.Mail Address


Chapter – V

Contract Form

AGREEMENT BETWEEN INDIRA GANDHI NATIONAL OPEN UNIVERSITY

AND

M/S …………………………………………………… …PVT LTD.

This agreement made on this day------------- between the Indira Gandhi National Open University established under the Act of parliament (No. 50 of 1985 ) and having its office at Maidan Garhi, New Delhi-110068 (hereinafter referred to as the “University”) and represented by the Registrar, Administration of one part and M/s -------------------- of the other part, having head office at --------------------------.

Whereas the M/s---------------------- engaged in the business of providing manpower services (Peoplesoft)

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And Whereas the University is desirous of availing the services of M/s-------------- for providing ManPower for Peoplesoft in IGNOU headquarter, Maidan Garhi., New Delhi..

Now it is hereby agreed by and between the parties hereto as follows : M/s--------------------------------------------------------------- shall provide the Man Power for Peoplesoft ERP specified in CHAPTER III, which are part of this Agreement on terms and conditions hereafter mentioned.

1. PERFORMANCE SECUTITY

After acceptance of terms and conditions of the tender, the firm /man power agency is required to furnish the performance security for 10% of the total value issued by the purchaser. If the renderer fails to furnish performance security within the stipulated period it will be presumed that the renderer is not interested any more in providing the services. In that case the University reserves the right to forfeit the EMD amount deposited by the successful bidder.

If the vendor, having been called upon by the Purchaser to furnish Performance Security, fails to furnish the same, it shall be lawful for the purchaser:-


a) to recover the amount of the Performance Security from the vendor by deducting the amount from any pending bill of the vendor under any contract with Purchaser or the Government or any person contracting through the Purchaser or otherwise howsoever, or

b) to cancel the contract and hire the services at the risk and cost of the vendor.

On completion of the contract in all respects, the Performance Security will be returned to the vendor without any interest.

2. TERMS OF AGREEMENT

The agreement shall remain in force initially for one year on yearly basis starting from ( as it may be decided after selection of Service provider) for providing Man Power for Peoplesoft ERP services specified in Chapter III of tender document. It may be renewed for further period of three years on mutual consent. It shall be open to either of the party to terminate this agreement at any time by giving three months notice to the other party, in writing except in the event of failure of the contractor to comply with the other terms and conditions in which event the agreement shall be terminated without giving any notice and the decision of the University in this regard shall be final and binding upon M/s ____________________.

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3. SERVICES i The Tenderer shall abide by the provisions of the Contract Labour

(R&A) Act, 1970 and other Labour Laws, as applicable from time to time.

ii. The Tenderer shall not engage any sub-contractor or transfer the contract to any other person/agency/firm in manner.

iii The Tenderer will deploy the ERP consultants after selection by computer division, IGNOU through a committee.

iv. The ERP consultants deployed by the tenderer/provider for day to day work will work under the supervisions of the officials of the Computer Division, IGNOU.

v. Tenderer will not change ERP Consultants, deployed in IGNOU without a written consent of the university.

vi. Tenderer not confirming to these requirements shall be rejected and no correspondence thereof shall be entertained whatsoever.

4. PAYMENT

i. Payment to the Provider shall be made through an Account Payee Cheque only for deployment of temporary workforce after showing the


ii. proof for having made disbursement by 10th of each month for previous month. The University shall make the payment with in 10 days from the date of receipt of the bill and /or other documents /proof of payment etc.

iii. The University will deduct Income Tax, and Educational Cess at source Under Section 194-J of the Income Tax Act, 1961 from the tenderer on the income comprised therein and other service charges, as per the instructions issued by Government of India from time to time.

iv. The Service Tax as levied by the Government will be paid to the successful tenderer in the respective month. However, the second month bill should have the proof of payment of service tax for the previous month and so on.

v. A claim is preferred to enable the University to pass the bill of the Provider for that month. These documents will be verified and certified by the University staff assigned for this purpose from the original documents. If the Provider fails to do so, his bill will not be paid

5. Penalty for delay in Servicing

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. The support services in running of various Peoplesoft modules in time bound and has to be provided within 24 Hours after the call from IGNOU is lodged to the service provider. Hence any unjustified and unacceptable delay in providing required services will attract penalty of 2% (Two percent) per week on the monthly payable amount subject to a maximum of THREE weeks thereafter NO Payment for the month with be made to the service provider and IGOU holds the option for cancellation of the order and contact any other Service provider for the desired service. Further, due to non providing of service to the complete satisfaction, IGNOU may invoke relevant clause of tender including the right to forfeit the Performance Security. The payment or deduction of such sums shall not relieve the vendor from his obligations to complete the process of commissioning or from his other obligations and liabilities under the contract.

6. TRAVEL EXPENSES

i. No travel expenses in whatsoever manner in respect of the ERP consultant and the service provider/ manpower agency/firm will be borne by IGNOU.

ii. The University will not provide any medical facility, residential accommodation or any other facility to ERP Consultants deployed to IGNOU by the Provider.

7. OBLIGATIONS OF THE PROVIDER/TENDERER

i. The Provider will provide minimum of three duly signed bio data along with photographs, for each module Consultant for selection of ERP

Signature and Seal of the Tenderer Consultant, to carry out work for the University. University shall notify

to the Provider the names of the selected ERP Consultants to be deployed, on yearly basis.

ii. ERP Consultants, so deployed for the University, by provider should be the permanent employee of the Provider.

iii. The Provider shall be solely and exclusively liable to discharge all statutory and other liabilities in respect of the ERP Consultants, provided to the University including but not limited to ESIC and EPF etc. The University shall have no liability whatsoever with respect to the aforesaid

iv Daily report will be maintained by the Computer Division for the Man Power ( ERP Consultant deployed for ERP support.

v As this service is very important and needs constant monitoring, in order to rectify the problems in quickly.

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8. ADDITIONAL CLAUSES

i. The Provider shall be responsible for all losses/damages to the University’s property, under their charge or to the property specifically entrusted for safe custody to the personnel deployed by the Provider. Any loss/damage due to the negligence, carelessness or dereliction of duty directly or indirectly on the part of his personnel will be made good by the Provider. In case of any complaint, joint enquiry will be conducted by the University and report submitted to the Registrar, IGNOU for further action.

ii. The ERP Consultant so deployed will not indulge in any criminal activities, mal-practices or undesirable acts. In such cases, they will be dealt with under the provisions of law and the Provider will be fully responsible for their conduct.

iii The Provider shall continue to be responsible for the personnel employed by him, in respect of terms and conditions of their service, payments, attendance, medical care, other disciplinary matters, etc. who shall remain fully under the administrative and financial control & supervision of the Provider, except that the University shall be the sole Arbitrator in respect of nature of the duties to be entrusted to and the manner of performance of their duties for the purpose of this Agreement.

iv The ERP Consultants deployed by the Provider to IGNOU shall at no time be treated as the employees of the University and also shall have no claim to be regularized in the services of the University. But the Provider will not change the personnel once deployed by it in the University without prior permission of the University, as the frequent changes in deployment of ERP Consultants may hamper the day to day work of the University.

Signature and Seal of the Tenderervi. The Provider shall have to change over or replace the ERP Consultant as

and when required by the University whether or not such personnel are found guilty of any misconduct. It shall not be necessary for the University to assign any reason to the Provider or to the concerned person or any other person in respect of any such change and replacement required by the University.

vi. In consideration of the obligation undertaken by the Provider, under this Agreement, the University shall pay to the Provider, charges the on the basis of number of such personnel actually deployed by the Provider for the effective operation of this Agreement.

vii If any employee of the Provider lodges a complaint with the University for non-payment of wages by the Provider, the Provider will have to explain to the University the valid reasons for the same within 7 days from the date of inquiry from the IGNOU as to why the payment has not

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been made to the individual. If the University is not satisfied with the reason given by the Provider, the University shall make the payment to the individual and recover the required amount from the Provider’s bill.

viii. The University shall be entitled to terminate the Agreement without

assigning any reason merely by giving one month advance notice in writing to the Provider. All liabilities of the University from this Agreement shall cease on expiry of the said period of one month.

ix. Without prejudice to the above, the University shall be entitled to terminate this Agreement without the requirement to give advance notice in the event of any breach or violation by the Provider of any terms of this Agreement or in the event of the Provider acting against the University or in the event of any temporary hand provided to the Provider having misconduct himself/herself in connection with the work of the University. The University shall be sole judge of as to what is against the interests of the University, and as to what constitutes misconduct. Forthwith upon termination as aforesaid, the liability and obligation of the University under the Agreement shall cease to operate.

x. There is no privity of contract by and between the Provider and the University. The ERP Consultants shall have no right to make any claim against the University directly or indirectly, monetary including wages or otherwise. They shall also have no right to claim for any regularization as well as no claim against the University of any Dues, statutory or otherwise. Similarly, even the representatives of any ERP Consultants who have worked in the University shall have no right or claim against the University.

xi. The Provider has to ensure that the ERP Consultants deployed are not forming any Association/Forum in respect of IGNOU matter nor they should be allowed to join in any Association/Forum of IGNOU.

Signature and Seal of the Tenderer9. INDEMNITIES

M/s----------- Pvt. Ltd. / contractor has agreed to bear the responsibility for any claims, demands, persecution, or actions against the university arising out of this agreement and as a result of any action or omission by M/s---------- Pvt. Ltd. or any of its employees or in case of any legal action by any person employed by M/s-------------------------------------------------- Pvt. Ltd. Under this agreement and has undertaken to keep the University indemnified against all losses and damages suffered, including expenses incurred by the University defending the claim (inclusive of legal expenses) as a result of any such claim, demands, proceedings, prosecutions or actions. The parties have agreed that this provision shall survive termination of this agreement and M/s------------- Pvt. Ltd. has agreed to clear the amounts claimed by the University under this clause within 15(Fifteen) days the date when the demand is made.

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10. REPRESENTATIONS AND WARRANTIES

The parties hereby present and warrants to each other that:

(i) It has the power and authority to sign this agreement, perform and comply with its duties and obligation this agreement

(ii) This agreement constitutes legal. Valid and binding obligations enforceable against it is accordance with the terms hereof

(iii) That the execution, delivery and performance of this agreement have been duly authorized by all requisite action and will not constitute avocation of (a) any statute, judgement, order, decree or regulation of any court,

government instrumentality or arbitral tribunal applicable or relating to itself, its assets or its functions or

(b) any other documents or to the best of its knowledge any indenture , contract or agreement to which is a party or by which it may be bound

(iv) there are no actions, suits or proceeding pending against it before any court governmental instrumentality or arbitral tribunal that restrain it from performing its duties and obligations under this agreement and

(v) no representation or warranty made herein contain any untrue statement.

11. CONFIDENTIALITY

Parties undertake to treat this Agreement and each of terms as confidential Neither party shall disclose to any third party the existence or the terms of this agreement without the prior written consent of the other parties. The obligations undertaken hereto shall not apply to any information obtained which is or becomes published or is otherwise generally available to the public other than in consequence of their or its employees and such obligations survive the termination of this Agreement.


12. SEVERABILITY

Any law restraining the validity and enforceability of any provision of this agreement shall not affect the validity or enforceability of the remaining provisions hereof and this Agreement shall be deemed as not containing the invalid provisions. The remaining pro visions of this Agreement shall remain in full force and effect, unless the valid or unenforceable provision comprises an integral part of or otherwise is inseparable from the remaining Agreement In such a case, the parties to this Agreement shall attempt to agree on a provision which is valid and enforceable and similar to the original provision.

13. NOTICES

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If any notice, approval, consent and or other notification required or permitted to be given hereunder shall be in writing in English and shall be personally delivered, or transmitted by registered mail with postage fully paid, or transmitted by facsimile (with postage prepaid) to t he address specified below or to such other address as may, from time to time, be given by each party to the party in writing and in the manner herein before provided:

i) University: Registrar, Indira Gandhi National Open UniversityMain Campus, Maidan Garhi, New

Delhi

ii) M/s M/s ---------------------- -------------------------------------------------------

If any notice, approval, consent and or other notification required or permitted to be given hereunder shall be deemed to have been given on the date of receipt when personally delivered, on the date seven(7) days after having been posted when transmitted by registered mail or on the date of transmission with confirmed answer back. When transmitted by facsimile.

14. DISPUTE RESOLUTION & JURISDICTION

If any dispute difference of any kind whatsoever shall arise between the parties in connection with or arising out of this Agreement or out of the breach, termination or invalidity of the Agreement hereof, the parties shall resolve them by resort to the following in the order so mentioned.

Parties shall attempt for a period of 30 days after receipt of notice by the other party of the existence of a dispute to settle such dispute In the first instance by mutual discussions between the parties. If the dispute cannot be settled by mutual discussions within 30 days as provided herein, regular courts at Delhi/ New Delhi only will have to exclusive jurisdiction to adjudicate upon the matter.


15. MATTERS NOT PROVIDED IN THE AGREEMENT

If any doubt arises as to the interpretation of the provisions of this Agreement or as to matters not provided therein , the Parties to this Agreement shall consult with each other for each instance an d resolve such doubts in good faith.

16. ASSIGNMENT /AMENDMENT

M/s------------------------------------------------- shall have no right to assign its obligations under this Agreement without a written approval and permission

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from the University to any other firm or company. Further no amendment or change hereof or addition hereto shall be effective or binding on either of the Parties hereto unless set forth in writing and executed by the respective dully authorized representatives of each of the parties hereto.

17. HEADINGSThe headings used in this Agreement are inserted for convenience reference only and shall not effect the interpretation of the respective clauses and paragraphs of this Agreement.

18. SURVIVAL OF RIGHT AND OBLIGATIONTermination of this Agreement for any cause shall not release the Parties from any liabilities which at the time of termination already accrued to such party or which thereafter may accrue of any act or omission prior such termination.

19. NO PARTNERSHIPNothing in this Agreement shall be deemed to constitute a partnership between the parties nor constitute any party an agent of any other party for any purpose.


20. THE AGREEMENT

This document together with Chapter III Clause 2 attached hereto signed by both parties shall constitute the entire binding agreement between _____________ and the University.

Signed on behalf of IGNOU Signed on behalf M/s-------

Name……………………… Name……………………………..

Title REGISTRAR (ADMINISTRATION) Title M/S ----------------------------

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Place N. Delhi Place N. Delhi

Date Date

Authorized Signature Authorized Signature


Chapter – VIAnnexures

Technical Bid

FORMAT FOR TECHNICAL BID

1. Registration No. under Companies Act 1956 At page:

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or Contract Labour (Regulation & Abolition) Act 1970.

2. Service Tax No. with a copy of Registration At page:Rs.5.0 crores with copies of P.O.s (in India)

3. Registration of Employees Provident Fund Accounts At page: Numbers allotted by the Provident Fund Commissioner

4. E MD Details At page:

5. Tender Document cost details if downloaded from site: At page

6. Registration of ESI No At page

7. PAN No. allotted by the Income Tax Department At page

8. Income Tax Return for Last 3 years At Page

9. List of Clients with satisfactory Performance CertificatesAt Page

SIGNATURE:

DATE:

Place :


Proforma for Statement of Deviation from Technical Specifcations

(Please specify separately)

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The following are the particulars of deviations from the requirements of the technical specifications:-

CLAUSE DEVIATION REMARKS

(Including justification)

Signature and seal of the Tenderer

Note: Where there is no deviation, the statement should be returned duly signed with anendorsement indicating "No Deviations".

Signature and Seal of the TendererBackground Information (Proforma)

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Name of the Company

(a)

SI. No. Address of the Telephone No./Mobile number E-mail address No. of Qualified

Branch Fax No. engineer

(b) Customer Support Strength

Sl. No. Turnover of the organisation in No. of work orders executed

Past three years 2009-2010 with similar activities 2010-20112011-2012

(c) Similar jobs as described by the vendor in the Schedule of Requirements, undertaken on turnkey basis or even otherwise during last four years.

(d) Customer support strength

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Signature and Seal of the TendererCheck List

(The check list must be filled in and furnished with the Bid)

Has this Bid document been issued to you? Yes/No

Have you submitted the Earnest Money Deposit? Yes/No

Have you furnished the Performance Statement? Yes/No

Have you furnished the Statement of Deviations from Technical Specifications?Yes/No

Have you included prices of all other taxes etc. in the price? Yes/No

Have you quoted for all the Man Power required ? Yes/No

Have you quoted time for deployment of Man Power ? Yes/No

Have you kept your offer valid for 90 days from the date of opening of the bid?Yes/No

Have you attached the list of service personnel available for the service Yes/No

Have you attached the plan of how you will provide Man Power service specified in

"Schedule of Requirements" Chapter III Yes/No

Have you furnished ITCC (Income Tax Clearance Certificate) Yes/No Have you put Signature & stamp in each Page Yes/No


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tender cost rs dated... · web viewtender document no. : f.no.ig/cd/erp/02/2011 date of issue :...

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