Summer 2016 Edition

TELUS Health PS Suite EMR Newsletter

Founders message | Product Updates | PS Suite Community Portal | For your consideration | Learning Corner |

Tips & Tricks | On the Calendar

As I write this message many of you are probably getting ready

for your summer vacation and hopefully planning some time off to

recharge your batteries.

We have had a busy spring working on many initiatives. Here’s a

quick update:

TELUS Health Ontario EMR User Conference It was a pleasure for me and our team to meet more than

300 customers at our TELUS Health Ontario EMR User Conference

at the beautiful Blue Mountain resort in early May. I would like to

thank those of you who invested your time to deepen your

understanding of your EMR.

It was an enriching experience to meet and hear from so many of

you as we learned about the latest tools and technologies to help

improve patient outcomes. I hope those who attended enjoyed the

conference and returned to your practice with new insights and

skills to share with your colleagues.

We are now planning to meet more users at a one-day EMR

Symposium in Sudbury in September. We hope to see you there!

TELUS Health and QHR Technologies to collaborate We recently announced our intention to collaborate with QHR

Technologies to improve communications between healthcare

providers across Canada. Together we intend to create a national,

secure, standards-based and open communication solution that

will help the more than 23,000 physicians who use the companies’

electronic medical records solutions to efficiently and effectively

care for their patients. Read more

EMR users in Fort McMurray Our thoughts are with the large number of TELUS customers who

have been impacted by the fires in Fort McMurray. TELUS team

members are available to offer any assistance our colleagues may

continue to need – including connectivity and remote access to the

EMR. We have also created a checklist for customers who need

assistance after a disaster such as this. Interestingly we also heard

that some of our Fort McMurray physicians used their EMR Mobile

app to access records during the disaster. It certainly brought home

the benefits of a remotely hosted SaaS solution – no patient records

stored in a TELUS EMR were lost in the fire.

We are so proud of the many heroes, including our own TELUS team

members, who have shown their support for Fort McMurray. We also

want thank our customers, team members and retirees who donated

more than $1.15 million to the Red Cross.

EMR MobileWe have hit an important milestone of more than 4500 users who

now use TELUS EMR Mobile. Many are enjoying the secure access

to upload photos directly to patient charts and to quickly view records

and encounter notes.

We are working on exciting enhancements that you will hear more

about later in 2016. Until then, I wish you and your families a safe

and fun summer!

Dr. Michael GuerriereChief Medical Officer, Vice President, Provider Solutions

Information for Life.

2

Look for new versions of PS Suite this summer, as we

continue the quest to get useful data at point of care. Some

highlights include:

Online Benefit Check will tell you, at the time of prescribing,

whether the patient has insurance coverage for the drug you

are currently prescribing. One insurer is already implemented

and more will come.

Patient Assistance Program will tell you, at the time of

prescribing, whether the name brand you are prescribing

has a program to subsidize the brand name dispense. If you

choose it, the numbers are added to the prescription. No

more searching for cards in the office. A number of companies

are signed up with more to come.

Both programs are optional – you will be asked if you want to

participate in each one.

Recently I heard about an unfortunate event that happened at a

clinic in Cambridge that uses another EMR, not PS Suite. We

understand that their large database got corrupted and an attempt

was made to restore from backup. Unfortunately all the backups

were corrupt going back three months. The team at the clinic

has been working overtime trying to recover all the labs, reports,

consultations and prescriptions done during those three months.

In addition, they are asking patients for information on when they

were last seen and what happened at the visits. As you can

imagine, this is a horrible, stressful and dangerous situation.

Those of you using TELUS ASP do not need to worry and can

stop reading, as you will not have this problem, since the ASP

data is backed up multiple times and is constantly monitored.

For those folks still using a local server, please keep reading.

No local EMR is immune from this type of event. To reduce

the risk, PS Suite uses Oracle, which is the world’s number one

enterprise database and is resistant to corruption. In addition,

we check your server every night to see if it is showing signs of

failure. We will also contact you if you haven’t done a backup

recently. We insist that you do a PS Suite backup as well, even

if you are told that you don’t need to.

My office does backups to multiple different media. We have

several hard drives that we backup daily in rotation and they are

taken off site by staff. If your office has a fire, you won’t be

allowed back in by the Fire Department for a long time.

If you use a tape drive for backups, buy a $150 hard drive and

backup to it also at least once a week. If you don’t know how to

do this, look in the online manual or call in for advice.

Dr. Jim Kavanagh

Founders message

3

Product Updates

PS Suite EMR v5.5 is now available

The PS Suite EMR v5.5 series is now available and offers many new features and enhancements, many of which were sug-

gested by our users.

The PS Suite EMR product management and development teams want to thank all PS Suite users who suggested, voted for,

and commented on ideas in the PS Suite Community Portal, or who have suggested enhancements to us over the telephone

or in person at our user conferences.

We value your ideas and suggestions and we seriously consider the top ideas on the portal when prioritizing and planning our

future development roadmaps. We encourage all users to continue voting for ideas and suggesting ideas through the portal.

With our new monthly releases, new features or enhancements will be added each month.

VersionUser-

suggested idea

New feature or enhancement

V5.5.400 series Customized display of the patient profile in patient chartsEach user can customize how to display the cumulative patient profile (CPP) fields within

patient charts. You can display the profile to the left of the chart in a single or in multiple

columns. Or you can keep the profile at the top. You can also choose which fields to show.

Improvements to sending and managing letters awaiting printing, faxing, or emailingYou can now easily send and manage letters that are awaiting printing, faxing, or emailing.

Automatic download of lab results to the PS Suite serverYou can now configure PS Suite EMR to download lab results and medical reports directly

from the PS Suite server instead of to a dedicated computer. This removes the need to

dedicate a computer in your office to receiving electronic labs and reports.

Miscellaneous enhancements

Customize who is notified of failed faxes.

Show appointment schedules using a 24-hour clock.

Ability to hide the Everyone’s and Recently Archived tabs from non-administrators.

Ability to not save a copy of the filled-in encounter assistants in patient charts.

For Ontario, removed the OBEC warning at logon.

Future processing dates are no longer allowed to prevent rejected claims.

V5.5.200 series Miscellaneous enhancements Searches when using locations are limited only to doctors in your location.

Updated list of lab synonyms.

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VersionUser-

suggested idea

New feature or enhancement

V5.5.100 series Email enhancementsWe greatly improved the emailing functionality within PS Suite EMR. Note that in Alberta,

emailing within PS Suite EMR is supported only for sending appointment reminders and

handouts, and not for sending EMR-related emails (such as letters or emailing from the

Patients file).

Saving sent emails in patient chartsWhen you send an email to a patient (including appointment reminders), you can now

choose to save a copy of the email within the patient’s chart.

Custom email footer for your disclaimer text You can now add a custom footer to all emails that are sent from within PS Suite

EMR. This is useful to automatically include your office’s disclaimer or other important

information within all email correspondence.

Choosing the provider for appointment remindersWhen you send appointment reminder emails, you can now choose for which provider.

Sent emails are now recorded in the transaction logAll emails sent from within PS Suite EMR are now recorded in the transaction log under

a new Email transaction type.

Emailing a handout creates a chart entryWhen you email a handout to patients, you can now choose to add a note to the

patient’s chart to record that the handout was emailed.

Default subject when sending emails from the Patients fileWhen you send an email from the Patients file, the default subject is now “Message

from your doctor’s office” instead of “Message from your doctor.” You can still

customize the subject.

“Needs Printing” flag is automatically cleared when emailing or faxing a letter to a patientAfter you email or fax a letter addressed directly to a patient, the Needs Printing flag is

now automatically cleared. You no longer have to manually clear it.

Customize the display of the “From” address for emailsYou can now customize the “From” name for emails sent from within PS Suite EMR.

Patient’s preferred name in salutationsLetters and emails sent to patients now use either the patient’s preferred name (if one is

entered) or first name, instead of only the first name.

Deleting users with active messages for an “any” groupUsers with the Administrator authority can now delete or deactivate users who have ac-

tive messages in their inbox for an “any” messaging group.

Non-clinical users can “break the glass” when in a different locationWhen using locations in PS Suite EMR, users who have non-clinical roles and who have

permissions to edit patient records can now “break the glass” to view a patient record

that was made private due to the user’s location.

Lab reports matched only to users who can prescribe Only users who can prescribe are now recognized as recipients of lab reports to avoid

incorrectly sending lab reports to users with the same initials.

5

What’s new in PS Suite EMR v5.4?

Since our last newsletter, the following new features and enhancements were delivered in PS Suite EMR v5.4.

VersionUser-

suggested idea

New feature or enhancement

V5.4.600 series Patient’s preferred pharmacyYou can now specify a patient’s preferred pharmacy so that physicians can easily select

it when prescribing.

Improvements to how charts are checked outPatient records are now automatically saved and checked in after 10 seconds of

inactivity, such as no typing and no mouse movements, and if no other window is open,

such as the prescription window. This enables other users to modify the patient chart if

it was left open on another workstation or if the workstation crashed, without having to

wait 30 seconds to override yourself or the other user. In addition, you now see whether

another user already has the chart checked out (or locked).

V5.4.500 series Easier selection of Resource Name in toolbar custom formsWhen designing toolbar custom forms, you can now easily choose from a list of existing

custom forms, stamps, diagrams, and searches when you specify the Resource Name for an action.

V5.4.600 series Patient’s preferred method of contactYou can now mark one phone number or the email address as the patient’s preferred

method of contact. In the Patients file, click the star to the left of the number or email to

set it as the preferred method of contact.

Showing toolbars when CPP is hiddenYou can now keep reminder-activated toolbar custom forms visible when you

hide the cumulative patient profile (CPP) section within patient records using the new

View > Cycle Toolbar menu option within the Records file.

Reduced need for permission codesTo save you time and reduce inconvenience, we have removed the need for you to

contact the PS Suite support team to obtain a permission code for the following actions.

Instead, users see a window with a warning appropriate to the action and must confirm

the action in order to proceed.

Deleting users

Accessing the transaction log

Writing off a range of bill

Ontario special processing of RA files

For a detailed list of all changes and enhancements, see the training materials and release notes available in the

Introducing PS Suite EMR v5.5 or Introducing PS Suite EMR v5.4 announcements on the PS Suite Community Portal.

6

PS Suite Community Portal

Join the 4800 registered users of the Community Portal to access product documentation, training materials, release

information, FAQs, and other important information.

The Community Portal is where you can ask us questions, suggest new product ideas, and collaborate and share files with

other users of PS Suite in the Chatter social networking tool.

What’s new on the portal?

We regularly add new content to the portal (user

documentation, release notes, training materials, FAQs,

and so on). To see the newest content on the portal, click

the Knowledge tab and sort the content by published

date. Or, search for the topic you’re interested in. Here are

examples of recently added content:

In case you missed the live webinars hosted over the last

few months, you can listen to the recordings:

- Ontario webinar on best practices in managing billing claims and payments

- Managing users, letterheads, and signatures

Presentations from the 2016 Ontario EMR user conference.

A new handout which offers Alberta Best Practices for Managing Claims and Payments.

Instructions on how to update Alberta fee amount for service codes.

Many new FAQs and answers to your questions.

Coming soon! You will soon be able to view and manage your support cases on the portal

To better serve our users, you will soon be able to view and

manage your support cases and log new cases directly

through the PS Suite Community Portal. We are targeting to

launch this new functionality in the summer of 2016.

You will be able to: submit new non-urgent cases. view the status of your open cases and service requests,

and add new comments or information. view approved workarounds associated with your open

cases that are related to known issues. close a case or service request if you no longer

experience the issue or require the service.

Clinic administrators will be able to see all cases or service

requests submitted for their clinic while non-administrators

will only see cases that they submitted themselves through

the portal or by calling the support team.

Watch the PS Suite Community Portal for the announcement

and for an invitation to attend a webinar where we will teach

you all about the new functionality.

How can you register?

You can self-register at https://telushealthcommunity.force.com/pssuitecommunity.

If you have any difficulties registering with the PS Suite Community Portal, please contact the

PS Suite EMR support team at pssuiteemr.support@telus.com.

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TELUS EMR Mobile, now being used by 4800 physicians

EMR Mobile adoption has continued to grow. As of now, more than 4800 physicians across the country can securely upload

photos directly to the patient’s chart, quickly view patient records and encounter notes, check their schedules, directly phone

a patient or access the data stored in their EMR in real-time – all of that, from their mobile devices.

Currently supported on iPhone and iPad iOS 8.x and later – and soon on other devices as well – the TELUS EMR Mobile app

is free for all TELUS EMR physicians and can be downloaded from the app store.

Quickly access patient history, medical profiles

& demographics

Locate and/or phone patients, consultants, and medical

facilities stored in your EMR

See your visit notes and access patient

data in your EMR

Upload photos directly to the patient’s chart

Download the TELUS EMR Mobile application for free from the App Store today to enhance your patient encounters.

Don’t have an iPhone?

With TELUS you can get connected and stay connected anytime, anywhere.

Exclusive mobility rate plans with competitive pricing The latest and greatest devices Access to Canada’s largest 4G LTE network

Shop for the latest wireless deals for your clinic:

For BC customers: www.apexwireless.ca/telusemr

For Alberta customers: wirelesscityinc.com/telushealthemr

For other customers: telussales.emrs@telus.com

8

What EMR Mobile users have to say

Physicians just like you are finding the EMR Mobile app

helps them optimize their practice while on the go.

Learn how Dr. Marc Lindy, a Vancouver-based

Podiatrist, uses TELUS Health EMR and EMR Mobile

to optimize his practices.

Hear from Dr. Susan Lea Makenny, a Calgary-based

physician, about how she uses the TELUS Health

EMR Mobile app in her primary care practice. She

likes how she can view her schedule at home or

while visiting patients.

Listen as Dr. Adrian Morris, a family physician in

Kelowna, BC, discusses why he uses the photo

feature in his TELUS Health EMR and EMR Mobile,

and how the technology helps him on home visits.

Learn how Dr. Jacques Branch, a rural doctor in

Alberta, uses the TELUS Health EMR Mobile app to

track dermatological conditions, which helps both

him and his patients track skin lesions.

Get more information on the TELUS EMR

Mobile app.

Reminder: Keep your iOS up to date – and stay

connected with TELUS EMR Mobile!

If you are a TELUS Health EMR Mobile user: uploading photos is now faster and easier than ever!

The TELUS EMR Mobile app transforms your camera

into a powerful, secure tool to add vital information to patient

files in 3 easy steps:

1 Navigate to the patient chart on your mobile device.

2 Click the photo icon.

3 Use your device’s camera to take a photo, which is

then uploaded to the EMR server.

Once you exit the TELUS EMR Mobile app or turn off your

phone, all patient data is removed from your device. No

trace can ever be recovered.

Check out the new help video to learn more:

help.telusemrmobile.com

9

TELUS Fibre Optic Network

Is your practice getting its daily fibre? Coming soon to your communityTELUS is bringing a revolutionary new fibre optic technology to your community. With this kind of connection,

you have the foundation you need to improve the practice of healthcare and transform the patient experience – today

and in the future.

For the latest money saving offers visit telushealth.com/fibre

Safer Meds: beyond one-size-fits-all prescribing

Pharmacogenomics can change how we prescribe medication by moving beyond

a ‘one size fits all’ approach. Despite stringent drug guidelines and exceptional healthcare

practitioners, preventable medication errors occur regularly.

In this article, Brendan Byrne, Chief Innovation Officer, looks at:

Why proven treatments do not work for everyone

Startling facts about drug efficacy

The pivotal role an individual’s genes play in metabolizing medication for better,

or for worse

This article offers insights about the potential to eliminate preventable drug events through

pharmacogenomics. Read more

Brendan Byrne Chief Innovation Officer

TELUS Health

For your Consideration

10

Learning Corner

Advanced training courses – Join us in our classroom

PS Suite EMR continues to provide you with instructor led classroom courses for 3 of our most popular topics: Improving Care Consistency through Encounter Assistants, Designing Custom Forms and Chronic disease management.

Every month, these instructor-led classroom courses will be offered in our Ottawa and Cambridge offices.

Improving care consistency through Encounter Assistants

In this session, you will

learn how to unleash

the true power of

PS Suite EMR by creating

completely automated

encounter workflows.

Encounter Assistants

will allow you to enter

pre-written progress

notes, prescribe, start a

requisition form, send a

message, print a handout,

and more, all with the

click of a button.

Upcoming Sessions**

Location Course Name Fee Time Dates

215 Slater St

Ottawa, ON

Improving Care Consistency

through Encounter Assistants

$600.00/seat 8:30 am – 12:00 pm September 14th, 2016

Designing Custom Forms $600.00/seat 1:00 pm – 4:30 pm September 14th, 2016

320 Pinebush Rd

Cambridge, ON

Chronic Disease Management $600.00/seat 1:00 pm – 4:30 pm September 7th, 2016

Designing Custom Forms $600.00/seat 1:00 pm – 4:30 pm September 21st, 2016

Improving Care Consistency

through Encounter Assistants

$600.00/seat 1:00 pm – 4:30 pm September 28th, 2016

** Courses have limited seating; please register early to secure your spot.

Designing Custom Forms

In this session, you

will learn how to create

electronic versions of

paper-based forms that

will automatically be

populated with data

from PS Suite EMR

when placed within

the patient record. You

will learn how to create

and design custom

forms from scratch,

and how to modify

existing forms for

clinical customization.

Chronic disease management

Healthcare providers are uniquely positioned to not only deal with their

patients’ current health problems, but to detect potential issues early and

practice prevention. This session is designed to provide you with a further

look at how to effectively use the various PS Suite EMR tools designed to aid

in chronic disease management. You will learn how to track, manage, and

analyze data for patients with specific diseases and conditions, using:

methods for entering patient data into records optimally to ensure that

appropriate prescription interaction warnings are given for patients with

sensitive diseases and conditions techniques for producing meaningful reports for assessing disease and

condition trends

utilities available in PS Suite EMR to enhance disease/condition

management, patient compliance and patient education

a strong emphasis will be placed on the theory that “good data in = good

data out!” and on best practices for ensuring that quality data is entered.

For additional information on these and other course offerings, including learning benefits, learning objectives, fees, who should attend and how to register,

please send an email to: pssuiteemr.advancedtraining@telus.com.

One of our representatives will reply within 5 business days.

11

Ask a PS Suite Expert Weekly Sessions

Do you have a question about using PS Suite software? Want to know more about using some of the functionality?

Join our CTT+ certified Learning Specialists in a weekly webinar session, where they will assist you with your specific “how to”

questions. These call-in + webinar sessions are open to all users of PS Suite EMR, on any version. During the session,

the Learning Specialist will facilitate a discussion with the audience and will share tips, ideas, and best practices that will

help you realize the full benefits of PS Suite EMR within your clinic.

Dates and times

Wednesdays, until December 21st, 2016 | 12:00 noon – 13:00 EDT

Call and online meeting details

Call number and access code:1-877-353-9586 or *9586 from a TELUS Mobility phone | Participant access code: 125 2034

Online webinar meeting:https://telus.webex.com/telus/j.php?ED=247948802&UID=0&PW=NZDJmNzQ2MWMw&RT=NCMxMQ%3D%3D

Online meeting password: cheetah

12

Tips & Tricks

Tip # 1: Creating buttons to fill out lab requisitions using event handlers & triggers

For those users that have completed our Designing Custom Forms course, here is an idea to enhance and

improve the usability of your custom lab requisitions forms. Filling out a lab requisition by clicking a checkbox for

each test that you need can be a very time consuming task. Especially if you order the same series of tests over

and over again. The following process will guide you through the creation of buttons to automatically select a

series of check boxes with one click on the mouse.

1 First, create a button on your custom form

using the tool. In this example, we’re

going to create a “Diabetes” button that will

automatically check off a series of checkboxes on

a lab requisition.

2 Next, set up your Event Trigger for your button by entering a

name for your Event Trigger in the “Event Triggered” field. In this

example, we’re giving it an Event Trigger name of “dm”.

3 You then need to set up your Event Handler(s).

i. Select all the checkboxes that you want to be checked off when the “DM” button is clicked.

ii. Click “Add” from within the “Event Handler” property which will bring up the Event Handler criteria window:

iii. Enter in the Event Trigger name “dm” that was entered in the previous step.

iv. Select “anything” within the “event value” drop down box and change the “value” of the item to “true”.

v. When finished, click “OK”.

vi. Now you can test your button.

Information for Life.TELUS Talks Health newsletter. Leading insights. Provocative thinking.Subscribe now at telushealth.com/signup

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On the Calendar

Some industry events you can find us at:

Event Date

OMGMA September 21-23

Nurse Practitioners’ Association of Ontario (NPAO) September 22

EMR: Every Step Conference and Vendor Showcase September 23

TELUS Health EMR Symposium September 30

Association of Family Heath Teams of Ontario (AFHTO) October 17-18

OCFP ASA 54th Annual conference November 24-26

Frequently called numbersTechnical support

Experiencing issues while using your EMR and need help?

TELUS Health PS Suite support contacts:

Phone: 1-866-879-9653, option 1 | Email: pssuiteemr.support@telus.com

REMINDER: email is an unsecure method of communication. Please do not include personal health information in your email communications to us, either in the body of the email (text or screenshots) or in attachments.

TELUS Health customer care team contacts

For non-technical support customer requests and new services (i.e. add users, quotes for training or new hardware, contract support):accounts.psemr@telus.com or 1-800-265-8175

Sales team:

For voice, internet & TV, patient WiFi and mobility solutions designed for the healthcare sector, call1 866 879 9653, option 2

Billing enquiries

Questions about your invoice, billing, or contract? Please include your TELUS Health EMR client number for all inquiries. To make a payment by credit card, or set up a pre-authorized payment call accounts receivable.

Invoices: 1 855 618 0360 | Accounts receivable: 1 800 665 6774

Mailing address:

TELUS Health SolutionsPO Box 80700Burnaby, BC V5H 4P7