Telephony Migration at The Pirbright Institute

(Embracing UC)Aaron Street

Two points to start with

»Skype for Business,

»Personal Skype

»This is not a sales pitch for Skype

Office Communicator

So, why use Microsoft Skype

»Management

»Features »Integration

»Cost

Animal Plant and Health Agency – Office Communicator

(2008 – 2010)

»Contact List»Presence»Instant messaging»Outlook Integration

Dimension Data – OC and Lync.2010-2012

»Voice

»Meeting/Conferencing

»Federation

The Pirbright Institute – Lync and Skype2013 - present

»Mobility

»Conferencing and Presenting

»Physical handsets

Skype contact types

»Room Location

»Individual User

»Service

Ring 15 seconds

Ring Additional 15 seconds

Ring 15 seconds

Personal call control

Response Groups

Our office is now closed please phone back after 8:30am.

Is it after 5:30pm

Welcome Caller.

Allow them to chose

extension

Pass to correct queue

Call round members

of the queue

Pass to voice mail or other

Move to next

Queue

Conferencing.

»Ad-hoc or Through outlook.

»One to one.»Clientless.

Central contact directory.

Ithicos Solutions

Where we were coming from

Final Design

Janet

Gamma

2 X sip Trunks

Lync Edge in DMZ

2 X 1Gig internet

Secondry Sip

Sonus SBC’s

IP only

Primary Sip

DMZ network

Internal Network

MX3300

MX3300

PER CAB

PER CAB

Primary Lync Secondary Lync

ISO 10AlphaCom XE7

ISO 11AlphaCom XE7

2 U 2 U

ISO 10 and ISO 11 AlphaCom XE7 patched in by cat5e/6 to the core network infrastructure provided by the institute. Two SIP trunks routing the 8xxx extension. External managed system

Mitel to be decommissioned once migration to Lync

Complete

ISDN link to Mitel

How we got there with Janet

»Engaged right from the start of developing the solution.› Impartial 3rd party technical sounding board.›Helped developing and reviewing the solution.

»Help putting together the tender.

» Purchasing framework.

Issues

»VDI (VMware issues)

»Not supported by Janets Vscene

But the good points

»Has many of the features of any other UC solution.

»Reduction in management costs and reuses existing skills.

»SIP trunks. – Sip trunks allow voice to be treated like any other data network, from the moment it enters the network.

»Cost savings.»Known interface for users and IT staff.

Thanks and acknowledgments

»Koris»Members of the IT team, particularly Joe Mensah.

»And of course Janet’s telephony team.

»https://jisc.ac.uk/telephony-purchasing