telephone etiquette michael clark. let the phone ring 2-3 times take a breath and relax smile....

Telephone Etiquette Michael Clark

Upload: amy-conley

Post on 20-Jan-2016

215 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Telephone Etiquette

Michael Clark

Let the phone ring 2-3 times

Take a breath and relax

Smile.

Answering the Phone

If answering the phone for a colleague, take the name of the caller before transferring the call or handing it to the recipient.

If you answer the call for someone else, there is no need to explain why he or she can’t answer the phone. Just use a simple he or she is away from there desk.

Page 4: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

Make sure your message for incoming calls sounds professional.

If you will be out of the office for extended period change your message to give instructions on how to reach you.

Voice Mail

Page 5: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

If you make a call give your name before asking for person desired.

If you must put the telephone down during the conversation, do it gently, and when you hang up, do it gently. DO NOT SLAM THE RECEIVER DOWN

Common Courtesy

Page 6: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

Time your calls so as not to interfere with the work schedule of those you call.

Make business calls well before the close of the office hours.

Page 7: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

If your phone call is not answered right away just stay calm he or she may be busy. Voicemail will answer if they are away from desk.

Page 8: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

Do not eat or drink while on the phone!!! Leave your meals for lunch break

Don’t ramble. Stay on topic

Page 9: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

Do not use slang words or Poor Language. Respond clearly with “yes” or “no” when speaking. Never use swear words.

Address the Caller Properly by his or her title

Page 10: Telephone Etiquette Michael Clark. Let the phone ring 2-3 times Take a breath and relax Smile. Answering the Phone

Before hanging up say Thank You!

ALWAYS BE POLITE AND USE COURTESY

REMEMBER!!!

Telephone Etiquettelnhtweb.weebly.com/uploads/9/6/4/5/9645620/telephone_etiquette.pdf · Telephone Etiquette Phone Etiquette at Work Call Center Phone Etiquette is important. It is

P835devdb.ru/data/file/file4bb33bcab7a8a5.37985733.pdf · 3 Table of Contents Safety information ..... 13 Mobile phone etiquette..... 21

Hotel & Restaurant Training Services Etiquette for Everyone! Business Etiquette Basic Essentials of the Dinner Table Etiquette Technology Etiquette Business

What We’ll Cover Email Etiquette Answering the phone Websites Publications Stationary and clothing

Telephone Etiquette Topics: Answering the Telephone P.I.C.T.U.R.E Interviewing Techniques Personal Qualities for Phone Work Tips for Telephone Etiquette

Cell Phone Use E09F Getting Ready Global Function · Notes on Cell Phone Use Notes on Cell Phone Use Cell Phone Etiquette The cell phone always emits weak radio waves when power is

Mobile Phone Etiquette - Bassendean Youth · 2016-03-31 · Mobile Phone Etiquette Chances are you’re addicted to your phone in one way or another. Whether you’re an incessant

Phone: 973-596-2992 Etiquette 101 101.pdf · Etiquette 101 The Learning Center (TLC) Location: The Central King Building-G22 Email: [email protected] Phone: 973-596-2992 Created by: Mr

Phone-call etiquette checklist 2 - Plusto +BETA+ ... · PDF filePhone-Call Etiquette Checklist Landlines; ... The voice message needs to be simple, ... Phone-call etiquette checklist

Business Phone Etiquette (1)

Telephone Etiquette - Global Edulink · 2018. 5. 18. · Page 2 Module Two: Aspects of Phone Etiquette Many people do not realize they have little or no phone etiquette. When they

Cell Phone Etiquette

Business phone etiquette

Cellular Phone Etiquette Presented By: Christy Marshall

Game of Phones: Phone Etiquette (and the Lack Thereof) in the Workplace

A.DISCUSS - Level 5 in Palafrugell ETIQUETTE (Mobiquette) Etiquette refers to good manners which help an individual find his place in the ... Don't put your phone on the dining table,

INTERNATIONAL PHONE & BUSINESS ETIQUETTE GUIDE · good etiquette to give a present, such as flowers or box of chocolates, etc. Also, if you are invited to a family home, ask first

Conference Call Etiquette...Conference Call Etiquette Please mute your line if you are not speaking. Identify yourself & organization before you speak. If you are on the phone and

FCFA January 2001 Training Church Etiquette. Roles and Responsibility Etiquette Sanctuary Etiquette Spiritual Etiquette Agenda

Conference Call Etiquette · Conference Call Etiquette Please mute your line if you not speaking. Identify yourself before you speak. If you are on the phone and logged in via web,

E Mail And Phone Etiquette

Evelyn J. Sparks, Proprietor - Weebly€¦ · Web viewReceptionist Responsibilitie s 2 Telephone Etiquette ...3 Phone Scenarios………………………………………………………………………..3

Business Etiquette Training Meeting Management · PDF fileGain valuable insight into international etiquette. ... Business Email Etiquette ... Business Etiquette & Professional Conduct

Phone Etiquette

Relax. You’re’re Exclusive Industry First - Keystone RV Industry First ... FROM ANY SMART PHONE OR TABLET* AVAILABLE ON: Relax. You’re. Your primary point of contact with iN-Command

Outclass the Competition Business Etiquette, Networking ... · Politically savvy people enjoy talking to folks who have power. Relax, and remember there is a fine line between networking

Generations Connected Phone Etiquette · Etiquette Definition Etiquette is a code that delineates expectations for social behavior within a society, social class, or group. Courtesy

Cell Phone Etiquette

Relax Relax

Relax Yourself Karma Coffee Relax Yourself Karma Coffee Relax Yourself Karma Coffee Relax Yourself Karma Coffee Relax Yourself Karma Coffee

Phone Etiquette Let them hear the smile!. Our Main Goal Make a positive impression! Customer Satisfaction

CELL PHONE ETIQUETTE Jobs for Montana's Graduates B10L2PP1

COMMUNICATION & NETWORkING - CFWV.com · COMMUNICATION & NETWORkING 4 Communication & Networking 1: Phone and Email Etiquette How can I use the phone and email to communicate effectively

TELEPHONE ETIQUETTE · TELEPHONE ETIQUETTE WARNING: Up to 50% of the new patients calling your office may be lost due to the way your team handles that all-important initial phone

Conference Call Etiquette...Conference Call Etiquette • Please mute your line if you not speaking. • Identify yourself before you speak. • If you are on the phone and logged